Macpro Solutions Inc

I had heard horror stories about this place accidentally selling people's computers that were in for repair, but Apple's website recommended them as a Apple retailer, so to save myself the wait and appointments at the Apple Store, I decided to buy a new Macbook from them. Unfortunately, after making a deposit, on a machine that wasn't in stock... they had to order it. Much to my disappointment, they never called me to tell me when to expect it in... so after calling them to find out the ETA, they told me they had no record of me even placing the order! So after much frustration, I was able to get my deposit back after about 3 weeks waiting for a machine that was never ordered. I called Apple to complain and they recommended another Apple retailer called Capital Mac. I didnt want to go to another shop like Mac Pro, but I called them anyway. The lady there said they had the Macbook I wanted in stock and they would transfer all my data from my old PC for free. I came in to the store, and... Read more

I took my Macbook with a cracked screen in Wed. They replaced it and returned it too me on Mon. Great service and friendly guys. The price was $200 less than the Apple Store. I highly recommend them.

I brought my macbook pro into their Charlottesville location with a cracked screen, and I was informed it would only take 3 or 4 days to get it repaired and have it back in Charlottesville (they send it to Richmond). 4 and a half weeks later, I finally got it back. Part of my frustration was not their fault because the screen was back-ordered, but every time I called (it felt like every day) they said it would only be 3 or 4 more days. Apparently those are the magic numbers for them. For the entire month they had my computer, I only received one phone call from them. I even had to call to get them to order the screen in the first place. Don't make the mistake I did, take your computer somewhere else.

I ordered a Macbook Pro from these guys and they transferred the data for free. I have used them for repairs also and they have always done a great job.

Don't use these folks. I took my computer in to them for repairs. Ended up needing a new computer. A week later, I pick up the used computer they told me about. Sounded great, but they didn't tell me the screen was damaged, didn't tell me it smelled very strongly of cigarette smoke, and didn't make the RAM upgrade I paid for. Do yourself a favor, and find another Mac shop.

If I could give them a zero I would... Brought my MacBook Pro in to be fixed and have memory put in it. While giving my information to the tech someone else came in explaining that the problem that was "fixed" by macpro was still a problem, and that he was never contacted about his computer being ready.... that should have been a sign. Not only did macpro forget to install the memory in my computer, but when I got home and used it.... it still had the same problem. When I asked to bring it back in because they had not fixed it properly, they said they couldn't make any promises about when they would be able to take a look at it. The individual I spoke to said "Well... if you can turn it on it's not broke that badly right?" Don't waste your time or money with these people.