Approval Rate: 49%

49%Approval ratio

Reviews 48

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  • by


    Mon Jan 24 2011

    I purchased a GE front loader and had major problems. After hours with the GE warranty division, the Lowes in Akron replaced my new "discontinued" washer with another style, still a GE. My new GE front loader, which I payed more for, is now leaking all over my laundry room. I don't even have the patience to call the store and explain my sad story. I will never, ever ,ever buy a GE product. Please Lowes, contact me before this gets ugly.

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    Wed Jan 19 2011

    We have two Lowes here in Pueblo, CO and they are GREAT! ALL THE TIME. People are friendly, helpful and knowledgeable and it they don't know the answer to a question they find someone who does. The stores are neat, clean and organized and a joy to go into. That can't be said for our Home Depot. We have shopped here for years and never been disappointed. Maybe Lowes' managers who aren't doing a good job should come here for training!! Just a thought.

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    Wed Oct 13 2010

    Osage Beach, Missouri- Lowes so called "Specialists" are a far cry from knowing what they are talking about. When asked a simple question it takes more than one associate to get an answer, and by that time I have great doubt that it is even accurate! When recarpeting my livingroom I found their prices to be ridiculously high! If you are in the Osage Beach, MO area you should DEFINITELY go to Nancy's Carpet One! Their prices are fit to meet your needs and I have ALWAYS found the staff the be extremely knowledgeable and friendly! They got me a quote really fast and so much lower priced than Lowes!!!

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    Fri Sep 10 2010

    I think LOWES beats the shit out of Home Despot. For starters,the help are awake,sentient and you can actually FIND them when you need some assistance.I also think the store is much better organized & I've always left there reasonably satisfied.I could NOT even begin to make such statements about Home Dope-o.

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    Wed Sep 08 2010

    I went to lowe's on 220 in Roanoke Virginia today to purchase bathroom tile. I was asking the floor person if one grout he would recommend, he said "it doesn't matter, they are all the same".Then he walked off complaining to another employee that he was supposed to be on break. I needed two boxes of tile, I could not find anyone to get them off the shelves for me. I am a 53 year old woman and I cannot lift like I could years ago. Finally a nice gentleman walked by and placed them in the cart for me. Same goes for when I checked out. Lowe's your customer service is TERRIBLE. I think from now on I'll go across the street.

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    Sat Aug 14 2010

    Lowes is some what new to San Diego and thought we would give them a try, replacing all the windows the outsorced contractor did a lousey job.. He wanted to get in and out and not do it the right way. The window's were installed on the outside window frame and not flush with the wall. The slideing door was installed properly, removed the outside frame and the door was installed Flush to the wall, then the out side frame was reinstalled, a nice tight seal! The windows never had any type of insulation installed and there was never any chalking to seal the open seams.. After contacting lowes, they said there was no need for insulation, as the area the house is located it didn't get cold enough or hot enough! Hmm Summers can get up to 100 and winters in the low 30s.. But the rest of the house in insulated!! The truth is they didnt want to spend the money and redue the job right! They did come up and chalk the seams in the windows! Not happy with the final result after spending 5k ... Read more

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    Wed Jun 16 2010

    Jersey City Lowes...the store manager should do something about the women who work there and sleep around with managers, associates and flirt around with customers all day. Keep turning the blind eye and acting like it's none of your business - it will be when sexual harassment lawsuits start getting thrown at you. Building on home improvement has a whole new meaning at Lowes!

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    Thu May 27 2010

    Horrible customer service.....and it took the installers from Lowes 3 times to lay our laminate flooring correctly. It still isnt perfect but we were tired of having our kitchen tore up

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    Tue Apr 20 2010

    I live in Torrington, Connecticut and workers at this lowe's are very helpful. I bought many things from lowe's due to I'm working on my Condo, every thing i bought i like it , every sales persons was very good. Many Sales guys asked me that i need any help in any department so they can help. I need a chandelier and sales person "Fawd" was very knowledgeable showed me many different options and helped me all the way, got me the right bulbs too, I went back many times and this sales person help me in almost every department. I can't believe it because i use to shop in Homedepot and help was never around. That's kind of people Home Depot should hire who knows what they are talking about and what they are selling from A to Z. If you live in Litchfield County and visit Lowe's in Torrington is the Best store experience you will ever have.Thanks Lowe's.

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    Mon Apr 19 2010

    As a general rule, Lowes is a great mainstream store. Looking to remodel our kitchen, Lowes came in at 24,000. We decided to get a second (and third) opinion from independent design/build teams. Hmmm.....a LOT of the pieces being using around cabinets were fillers with no real use but prium charge. We have had the work done (everything!) for 15,000. That is one heck of a saving for better quality cabinets and a custom fit. We have no filler pieces either! Do not expect the Lowes design service to call you back apart from to hard sell. Even the designer and intial cabinet installer who measured our space warned us against using Lowes for cerain things - mainly due to price.

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    Tue Apr 13 2010

    Lowes in Tahlequah, Oklahoma is the worst place in world to shop. I would recomend no one shop there due to inept employees and management. My rating of the Tahlequah store is a minus 100 with telling everyone not to buy anything in this store.

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    Tue Apr 13 2010

    It was a very upsetting experience and I would never use them again. we went thru lowes because of the reputation and consistently were disappointed. OVERPRICED and absolutely NO COMMUNICATION. There are many less expensive contractors out there please try them.

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    Wed Feb 24 2010

    Did you know that Lowes charges you the customer an extra 30% mark up on all installation labor, yet they don't do anything to earn it!?‎

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    Sun Jan 10 2010

    Here in Nowhere Mississippi, Lowes is all we have within 65 miles. Gotta hate it! Whatever you buy. it won't fit, it's broken, the hardware is incomplete, or it just won't work. Good luck getting useful information from the hired help. They know which aisle it's on but they haven't got a clue what it's supposed to do. I bought 20 sheets of sheetrock yesterday. I watched helplessly as the "red vests" ambled around and talked on their cell phones. It took 48 minutes for the fork lift to bring my stuff outside SO I COULD LOAD IT! The place sux!

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    Sat Dec 26 2009

    I live in Sierra Vista, AZ and all we had was Ace and Homedepot. Home depot is the worst place to shop. If you can find someone they don't know anymore than you do. Lowe's is awsume because after entering the store you alway's have a represenative there to assist you plus know what they are talking about. The other thing is instead of telling you it's on row 15 they take you straight to it and then ask if you need help with something else. Even when I know what I'm getting I will have atleast 3-4 represenatives ask me if I need help. I wouldn't shop anywhere else especially here in this town. Thank you for giving me a great shopping experience everytime I shop. Jeff

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    Tue Dec 22 2009

    My wife and I recently bought a house not far from the Michigan Rd. location in Indianapolis, Indiana. We have found Lowe's to be a frequent stop for home improvements even during the holidays. However, we have noticed a distinct pattern when we visit this store -- employees seem eager to spout their political and religious beliefs at us. My wife and I are not religiously affiliated. She was born in England and I was born in Indiana. Having lived here for all my life, I'm used to having differences with people. You learn not to talk politics and religion in mixed company. We agree to disagree with people who see things differently, especially this time of year. You especially don't spout political and religious beliefs when you're serving the public. When we purchased our microwave, a Whirlpool model, the appliances employee asked us what kind of vehicle we drove so as to determine whether we could fit the unit inside. When I told him I drove a Honda Civic, he said, "Why don't you ... Read more

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    Wed Dec 02 2009

    Ordered online . On the 26 they never shipped and claimed I never placed an order. Then they had the balls to tell me to goto a local store and ask for a discount.

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    Mon Nov 02 2009

    Everything that Home Depot stopped being a few years ago after Nardelli was named CEO (and ultimately fired): open, clean, good assortment and a relatively pleasant shopping experience. The recession may have taken a toll on employees but the chain's model with the right customer experience and atmosphere positions it better than Home Depot for the economic recovery.

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    Sat Oct 03 2009

    Store in Colorado. I go in the front doors and 5 employees are standing there gossiping about how they hate their job. I had to weave around them to enter. I forgot to get a cart, so i turned around, back through the employees, but the front doors were locked and you can't exit that way once you are in the store. a little scary that they trap you in like that. I had to walk all the way around through the store to the exit and go in the parking lot and get a cart and go back in. Same 5 people still complaining and now i weave a cart around them becuase they were blocking the entrance. I went to power tools to buy a router. nobody there to help answer questions and i doubt they could anyway. So i try to compare models and the router was bolted to the shelf so I couldn't even check it out. I didn't buy the router. I'll never shop at a lowe's again. Every time I go in there it's the same high-school dropouts not helping anybody. Amazon will ship the router for free with no sal... Read more

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    Mon Sep 07 2009

    We built a house in Durango CO, my wife and I went to Lowe's in Farmington NM just on the other side of the state line. We ended up purchasing 1,500 dollars in bathroom fixtures, two toilets a pedestal sink and base and a spa tub. We paid and told them we would pick it up in a week. The tub was in the overhead and I noted where it was. The next week I called Lowe's on Sunday morning and told them we would be there in a couple of hours, told them what we were picking up and even told them where to find the tub in the overhead. When we got there no one was aware of our coming and not one of our items was ready to take. I was agitated and asked to please have our stuff ready to go soon. I even found all the items in the overhead and told them where it was. After two hours of waiting they finally had our stuff at the loading door but the tub sat on the reach just inside the door for at least another 30 minutes. As I was waiting in the loading area a woman drove up in a pick truck and as ... Read more

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    Mon Aug 24 2009

    THEY SELL USED & BROKEN PRODUCTS!!! Seriously... they restock the shelves with items that have been returned after use & faulty equipment. How are they still in business? I have bought more items in these stores that need to be returned because of missing parts or OBVIOUS use. I mean I bought an EMPTY... EMPTY fire extinguisher! Didn't find that one out until 1 year later during a fire inspection at my business. I truly must be jaded believing that when purchasing a "new" fire extinguisher, that it comes full & unused. Thankful I didn't have to figure that out the hard way. STAY AWAY FROM LOWES & HOME DEPOT!!! SPEND A BIT MORE FOR HONESTY AT A LOCAL MOM & POP BUSINESS

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    Mon Aug 24 2009

    Customer service sucks both in the stores and through the corporate headquarters. They sell faulty appliances and then do not follow up on repair. This store should be shut down. When my brand new refridgerator was finally repaired one month after it failed the customer service department refused to do anything about my lost produce or the tree days time I had missed work for their repair guys to come out one of which didn't even bother to show up. Then the repair guy that did fix it told me he spent most of his time fixing Lowe's faulty "new" appliances. One of their contracted repair guys told me if I didn't buy from his store instead of Lowe's that was my problem! My refridgerator was less than a year old when it completely shut down. And, the credit department wants to charge me finance charges and a late fee for the month that it was not working! My mother bough a new refridgerator from them a month after I did and when she got it home it didn't work. She had to take it b... Read more

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    Sun Aug 16 2009

    We will never shop at LOWE"S again.The store is located here in Palm Desert California close to Home Depot. My son found a One dollar bill at the check out stand change slot. I did not notice when it did happen but unfortunately the check out clerk saw my son pick it up. How come she did not notice the dollar bill? She should had called the right owner if she's really doing her job. She was very rude to my son[ just for a stinking dollar] which is a minor, I did not gave the Dollar bill to her instead i called the supervisor and gave it to him, I doubt if they could find the right owner of that dollar bill. Because of that dollar bill our entire family will never shop at Lowe's again, unfortunately we bought most of our appliances at Lowe's. I bought a clothes washer 3 weeks ago and they have a sign that it say's "we deliver 7 days a week, believe me it's a bogus, I have to rent their truck and pick it up myself since i need the washer that day. I try to haggle half... Read more

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    Tue Aug 11 2009

    We purchased a very expensive Husqvarna riding mower from Lowes. It has less than 100 hours on it, and has given nothing but problems. We took it back for a replacement, and Lowe's told us it wasn't their problem. They were only the "middle men", that our problem was with Husqvarna. I told them that when THEY took my MONEY, they got involved. If they are going to sell the merchandise, they need to stand behind it. They offered to send the mower out to their service center for evaluation (AT OUR EXPENSE)!!!! We are $1700 out of luck and lowes was very clear that they don't care. We spent about $10,000 with them last year, and they still don't care. Lowe's needs to go out of business. I will NEVER spend another dime in a lowes store.

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    Sat Aug 08 2009

    We bought lots of stuff from Lowe's, including a bunch of wood to redo our hardwood floor ravaged by Ike. They sold us the wrong glue!!! Then a rep came out, owned up to their responsibility. We were pleased that they were doing the right thing but now they tell us the moisture is high on our slab and it is our problem? Huh? The moisture is high because the glue was water based! We will NEVER shop at Lowe's again and we spent thousands each year there. Home Depot is the only way to go.

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    Wed Aug 05 2009

    We bought 4 appliances from Lowes in New Jersey (Jersey City). The customer service representative, Cynthia, with a badge that read "Customer Focussed" was among the worst and most rude reps I have ever come across. She rang up our order incorrectly. When we asked her to correct it, she told us that we should go stand in a different check out line because for her to correct the order, she would have to ring it up again. Took me a while to comprehend the logic behind that - a customer go through another stream of people so the sales rep didn't have to re-ring an order? Anyway, apparently the Lowes delivery and QA inspection staff could also use a lesson or two. On Wednesday I got a call that all our appliances were in stock and ready for delivery. So I scheduled it for Saturday. We donated our old appliances and got them hauled away the same Saturday so that we could simple change our appliances on the same day. On this very Saturday morning, I got a call from Lowes that the fridge ha... Read more

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    Thu Jul 30 2009

    Kitchen remodel nightmare. We purchased Schuler cabinets and Kitchenaid appliances from Lowes and it has been a 4 month nightmare to date and we have a long way to go. Delivery and installers have been stellar. Unfortunately the architect series refrigerator and dishwasher have issues. Refrigerator $3000. has waves in the stainless at the top of the frig doors.. I will give Lowes credit for trying to get a new one to replace it. Unfortunately they are all coming in just as bad as the one sitting in my "kitchen". Dishwasher "quiet wash" is so loud that we can hear it in our bedroom with the door closed. I only payed $700 for the Architect model and I guess this model is not the best decibel model. I have bought many dishwashers and I did not realize that you had to buy according to decibels now. I am now waiting for a "real quiet" architect series and paying an additional $650 for the quiet. I haven't even started with Schuler cabinets yet. Let's see....waited 8 weeks for cabin... Read more

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    Sat Jul 04 2009

    Why not to select Lowe’s for flooring install… … and why i HATE LOWE’S After persistant nagging from my wife, I was forced to make a quick selection for my wooden floor install. I thought, if I went to a reputable, chain I should be fine. First of all, the sales person never explained the difference between a glue down and lock in. The price for the hand-scrapped wood looked cheap. So, I paid $35.00 for the measurement. The measurer came for the measurement and took the measurements. What bothered me was the measurer was holding the tape slanting instead of straight. But, I was busy during the time (and did I mention the pressure from my significant other!) I wont get into the details, but during the installation, I was shocked to see the installers wasting wood. They used to cut a small piece of wood and through away a big chunk of the wood. Even after that, they were left with substantial boxes of wood!!! After the installation, being the engineer I am, I measured the floorin... Read more

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    Mon Jun 22 2009


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    Sun May 24 2009

    Lowe's is where we go whenever we need something for the house. When our house was broken into, we went to Lowe's and found the lowest prices on doors and storm doors. The service is good, and they are very helpful here, unlike Home Depot. I definatly recommend you go to Lowe's over Home Depot for all your home improvement needs.

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    Tue May 12 2009

    I've tried to like the new Lowe's in Farmville, Virginia, but they sure make it difficult. Bought a grill last week, already assembled, that had no manual. Took me nearly half hour today to get one, though the store was pretty empty--and I wouldn't have gotten it even then except one employee, a lowly clerk, took pity on me and finally went to the back to fetch it, though that wasn't her job. I would have given only one star had it not been for that one employee.

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    Tue Apr 21 2009

    Fort Worth, Texas Lowe's Store (April 22,2009) I had an issue with a Weed Trimmer. Went to Lowe's and got absolutely fantastic customer service from both Juan in the Garden/Mower Dept. and did a hassle-free exchange, and the returns Dept. was wonderful too. A big yes to shopping at Lowe's in the future

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    Thu Mar 19 2009

    Lowe's has never been an issue for me... Exceptional customer service, fantastic return policy, and fairly knowledgable associates. To a previous commentor... You didn't like the return policy because you had to put it on a lowes gift card and get your money back in two weeks? Did you pay with a check? That's how they HAVE to do check returns at most places because they don't actually "have" your money to return to you.

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    Thu Feb 05 2009

    Delivery guys were FIRSTCLASS. They would not leave until my washer/dryer ere hooked up perfectly. They realized that the doors were going to oen into one another so they placed them differently, and threw in some extra long washer lines tohook them up!! These guys were better than the commercial!!!

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    Wed Jan 21 2009

    I bought Schuller kitchen cabinets through Lowe's. These cabinets are under warranty. Within the first eight months the cabinet doors began to swell and separate at the seams. After several calls and a two month wait, the Lowe's and Schuller reps came and examined the doors. The defects were obvious to them. A report was supposed to be filed and a response given. Three months and several phone calls later, T have yet to even get a response, let alone replacement doors.

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    Wed Jan 07 2009

    Lowe's really should be out of business by now. No one in their right mind would let this company contract a kitchen install - and I'm obviously not in my right mind. They've been trying to correct a catastrophic cabinet install for a year at my house - and they've still not got it right. Remember, when you use their install service, you get what they pay for - not what you pay for. Spend a little extra money and get someone who really knows what they're doing - not someone who can barely run a retail outlet.

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    Tue Dec 30 2008

    Brooklyn NY. Horrific customer service. We purchased (or rather wanted to purchase) a gas range by Electrolux. Delivery was scheduled for the 12/26/08 (2 weeks in advance from purchase date). There was no communication from Lowe's, period, even on the scheduled delivery day. We called them on the 26th and were told that they except the range to be in stock on the 29th. As to our question why there was no communication from them, the customer rep. repeated that the range will be in stock on the 29th. To our surprise, in the evening of the same day, we receive an automated call from a delivery company informing us that our range will be delivered the next day between 8-12pm. Next day we received another call from the delivery company with some bad news: the delivery has not gone out and we must call Lowe's to find out why. Lowe's customer rep has reiterated that the range is gonna be in stock on the 29th. On the 29th (yesterday) we were informed that the range is finally in stock and... Read more

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    Sun Dec 07 2008

    I don't think the employees could be any more useless at the Lowes by my house. Seriously, they don't even check you out anymore - I think Lowes should replace all of their employees with robots which would be far more helpful and save them the six bucks an hour they pay their employees. Unless you have expert superstore navigational skills and know exactly the item, brand, size, ect of what you're looking for, you're done for before you walk in. Home Depot is a little better, but I'd a million times rather spend a few more bucks and get acknowledged and even helped at ACE or OSH.

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    Mon Sep 29 2008

    How great of Lowes to pride themselves on a guarantee competitor Price Match. However, they are NOT willing to price match their own Store. That's right one Lowes in one part of town has one price and the other Lowes a couple of miles down the road has another price - and guess what - they will NOT match it. Even after the first Lowes told me to go on to the other store and get the item there, for they were out of stock. So guess what Lowes - I guarantee that I will take my business to your competitors instead.

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    Thu Sep 04 2008

    I had a very good experience with Lowes in Clinton Twp, MI in August 2008 when ordering their "especially made for Lowes" carpeting. After spending months looking for the face weight, density and P.E.T. recycled carpeting I had wanted, I found it after a third visit to Lowes. The carpeting is actually manufactured by Beaulieu of America, which is a reputable brand, and ended up being 1/3 less the cost at other stores. Personnel at this store were extremely helpful and pleasant. The day after I paid for the carpeting, I received a call from Lowes stating the installer would call within 48 hours. They called the following business day and came the next day. Carpeting was installed within two weeks of payment. Lowes immediately followed up with a phone call for customer satisfaction. Three different depts called during the process. If the carpet turns out to be a good choice, then I have absolutely no complaints with the product, but absolutely not with store personnel and indepe... Read more

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    Sat Jul 19 2008


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    Wed Jun 04 2008

    Lowes sucks ass!! Be careful! They do not do installation work,they hire it out, unlike the tv commercial, as well as their web site would have you believe!!! They hang there subcontractors out in the breeze by having them show up with improper materials. And won't pay them unless the "certificate" is sighned.They are in it to take your money..and then leave you hanging too. Beware associates they work on commission! I'll stand behind the contractor but never buy from lowes again.

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    Tue Jun 03 2008

    Delores - Was VERY pleased with Lowes' delivery and installation. Professional and quality service. Would recommend a "first timer" to use them. No hassels and they actually CALL you for appointment. Love my new cooktop. Happy camper.

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    Sun Apr 27 2008

    My husband and I love the products, service and people at the LOWES on University Parkway in Winston-Salem, NC. If you're re-doing your kitchen, go and see Anthony in the Kitchen Cabinets Department. He is an engineer, and he designed our new beautiful kitchen. He is very personable, and very bright. He even drove out to our home to double check the measurements and look at our lazy susan. Matt in flooring is also extremly knowledgable and helpful. We've also had to make a few complicated returns that Chris (a manager) helped us with. Chris was more than kind and generous towards us. Arnisha, who works in kitchen appliances and flooring is always extremly helpful, not to mention lots of fun to chat with. We've always had great experiences there, and we go to Lowes for all of our home improvement projects!

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    Fri Apr 25 2008

    I love Lowes. I went one night, when my husband was working.I had my two daughters. I forgot to get a cart and was working with two baskets. An employee went outside and grabbed a cart for me so that I would not have to take my children outside. Not there much after, I was looking for a tiller kind of "thing", once i explained it to an employee, he found exactly what I was looking for. Every time I have ever shopped, i have always had excellent experiences. i will NEVER return to Home Depot. Lowes is cleaner, friendlier and overall awesome. Also when they give out coupons, they are so much better than the Depot ones. Two thumbs up for them.

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    Thu Apr 24 2008

    Lowe's online sells merchandise returned by customers at their retail stores. Packages are broken open and shipping cartons are smashed, so parts are missing. Lowe's so-called customer care phone number ends at a recording that bluntly tells you to stop calling them. There is a 50/50 chance (based upon two purchases) that your purchase will be a total loss. Deal with these people ENTIRELY AT YOUR OWN RISK.

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    Fri Apr 18 2008

    I don't like lowes policy of returns. They give you a lowes card and if you wait 15 days they give you your money back. to me this don't make any sense at all

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    Sun Nov 25 2007