Kiwi Services

After a pipe burst and flooded our house, we searched for the closest, fastest drying company to come save our wood floors and dry out our sheetrock. Kiwi Services came up and after a quick call and a seemingly friendly and helpful representative, we had someone on theri way out to the house. Not only were they late, the white van that showed up wasnt a Kiwi Service van, but a contracted drying crew of ONE GUY, who set up rickety blowers and fans. Throughout the next two days, three of the five blowers broke and some of the fans stopped working.. HELLO?? doesnt drying out a house require functioning equiptment??? He was hard to understand and never communicated what he was or wasnt going to do. He even went again our wishes and started cutting out drywall!?! Even after calling to complain and ask what needed to be done to fix this, we got thrown around from uninformed rep to stupid college kid who couldnt help. Oh, and they dont have DIRECT LINES, so you can never talk to the same per... Read more

I was always happy with KIWI, but we had just signed a new contract then moved 3 months later. Come to find out the warranty stays with the...

In a nutshell. I used Kiwi's Services to get my large area rug cleaned. Well they picked it up as scheduled and a month in a half later I got it back after several phone calls and an email later. So I have it back and it doesn't look very clean and the chemicals they use were so strong that it made our eyes water for days once it was unrolled. Of course they still took all the money for the service no discount or anything for taking so long on returning my rug. 2.5 weeks later I get a phone call asking me when I would like to have my area rug delivered, because it was ready. I laughed and told the lady I'm not sure who's rug you have, but it's not mine because it was delivered back to me over 2.5 weeks ago. So, I wouldn't use this service save your money and use someone better and willing to do the job you pay them to do.

This company ruins carpets and then claims that your carpets were already damaged. They cleaned my house carpets then took my orientals to t...

I've used Kiwi a few times and always found them to be pleasant over the phone when booking the appt as well as the techs that they sent out...

We got a quote for carpet clean & repair before Hurricane Ike. Then we call AFTER Ike to schedule an appointment and got an appointment for September 24. They even called us the day before to confirm our appointment. When they didn't show up during the quote time, we called and it was only then that they told us they couldn't make it because they were too busy with Ike. We told them we were moving and had to get the place ready for the new tenant so we needed have the carpet cleaned and repaired that day. They said they would at least send the cleaner and work on the repair person. Well, the cleaner never showed up and we never heard back re the repair person. We called the next day and they said they couldn't reschedule us for over 10 days, well after the tenant was scheduled to move in. This place is horrible. Its ridiculous that they would claim they couldn't come to our appointment because of Ike when we made our appointment several days after Ike passed and didn't even bo... Read more

Having cleaned carpets professionally, I am ashamed of myself for not doing my homework on this one. In a nutshell, their method of cleaning carpets is almost funny. They spray a mist of "cleaner" with a squirt bottle on the carpet and then use a buffering pad called a bonnet that spins in circles to "extract" the dirt. That is the same train of thought as squirting cleaner on a soiled shirt and rubbing it in and calling the shirt clean. Thinking your shirt is clean using the method explained previously is akin to believing your carpets are cleaner after Kiwi Carpet Cleaning gives you the bill. Just looking at the physics, there is very little extraction if any taking place with the bonnet because the friction of the pad will cause the emulsified dirt to burro back into the carpet. If anything you are just pushing the dirt farther into the carpet which will leave the same smell once the perfumes evaporate. If you value your money and sanity at all, please do not walk but run awa... Read more

I paid them to clean my rug and sofas and both look the same when they were done! The poor guy basically admitted that he could not clean the sofa but still charged me. They use no water to clean the carpet so that alone should have given me a clue. And that Kiwi smell that they promise to leave in your home is irritating at best. In sum this company was awful and could care less when you complain. They did even bother to get back with me.

Bait and Switch. It sounds like a great deal with the $4 warantee, but it's not. They do a crappy job the first time. They give you a low estimate and when they get to your house, you find out to get the stains out it costs double what they promised. If they can't do it right the first time, why bother?

No longer is it the owner, now it was an old guy that didn't move furniture even thought it was in the brochure or even close the closet doo...

I used them for water extraction services (I had a flood in my basement). After doing the work, not impressed. Their contractor used all of my equipment to do the work (my circular saw, hammer, wheelbarrow, etc.) without my permission and damaged my items. For over three months Kiwi refused to send me an invoice, then sent me one that was incorrect and inconsistent with my estimate. They offered a 20% discount, then claimed that the discount only applied to a small portion of the work. Their so called customer service rep, Joe Harvey, is a joke. He is the reason that this nightmare has lasted for months. It should not take three months to send out an invoice. Anyone who is interested in Kiwi, please don't do it it. Of any service provider that I have ever had do anything for me, they are by far the worst.

This is just a brief. Evidently I can only write 2,000 characters. Their "technician" leaves with bedside tables thrown on the beds, on top the very meticulously placed lamps and other bedside table valuables. Let's go to folding four, fairly expensive oriental rugs into what looked like napkins and throwing them onto the back of an open pickup truck on top of who knows what else. My other furniture is now strewn all over my living room on maple floors. The skid pads in little piles. I looked up just in time to catch the guy driving off with my napkin shaped rugs in the back of his truck. It wasn't until then that I took a look around and find the mess he had left with me. I immediately called Kiwi, asked that my rugs be returned, my furniture removed from my beds etc. After numerous phone calls and four days later, I receive a call from their "rug doctor" in Houston who is happy to report that he had finally received my rugs. "They are not suppose to be in Houston. Are the... Read more

Customer Service at Kiwi is very poor. My recent cleaning was not done well, and extra services were added at a significant additional fee. I have spent the last month trying to resolve this with them, but you cannot reach the customer service department directly without leaving a message for them to call back, and it takes days and repeated calls. The prolicy seems to be passing "the buck" There is always someone else to contact. My carpet was never cleaned porperly. I have not been able to get a refund for charges I did not request and have spent hours trying to reach the "proper person" This company once did a very good job, but now they are impossible and their cleaning services are certainly not of the quality they were in the past.

They supposedly offer return visits for one year but my experience with them has been different. They failed to mention that the warranty only applies to "carpets that are attached to the floor". They did not make that clear until I called in for a warranty cleaning that area rugs don't count. They basically got my money and now could care less. they are ridiculously expensive and NOT WORTH THE MONEY.

What an amazing cleaning service. I had problems with my pets and the carpet. The guy from Kiwi completely got rid of the smell and stains I had, worked patiently and explained everything he was doing. The warranty makes maintaining them so economical and I plan to call often. Also my carpets were dry in about 45 min, so I can't complain... definitely a great investment in my opinion.

I had a 5-7 pm appointment to have some area rugs picked up for cleaning. Kiwi had called in the afternoon to confirm the appointment, but they were a no-show anyway. They called me at 7:15 to say "No technicians were available". I rescheduled for the same time the following week, and they stood me up again! I had even called Kiwi at 6 pm to confirm that someone was coming. They told me that there was definitely a technician on the way. I got that same 7:15 pm call "No technicians were available". I got the impression from their customer service folks that they overbook on a regular basis. They just keep trying to sign you up for another try. It is obvious that their appointments are never a sure thing, so making a third appointment was out of the question for me.

When I first started using them, they were so great. We decided to use them because they had a promotion where they would come as many time...

We just didn't like their method of cleaning your carpet. It was a big rotating cloth thing that really just looked like it was smearing ar...

This service was very good. They come and clean your carpets, they dry quickly, and they remove hard to clean stains. My dog was very ill ...

Offering a one-year cleaning warranty, this 24-hour carpet-cleaning service will help if a flood hits late in the evening.