Key Home Furnishings

Save time and money and shop at Big Lots or Target. They sell VERY comparable products if not the exact same. Take it from someone who knows! From the start I felt like I was walking onto a used car lot and lied to, but thought perhaps I was being a bit judgemental. However, I now know that my gut was telling me to run far, far away! Having called 3 times with no return calls on when my table would arrive, my husband finally got through and we got our table after having had to reorder it due to a scratch. I decided that this could happen anywhere and wrote it off. Having later discovered my table in a Big Lots add, I went in and showed them and they quickly refunded the price difference. Only then to call and say they gave us too much and refunded us another amount. This was fine as we had already figured their mistake. Hours later we got another phone call saying no refund as it was outside the 30 day price match (upon pick-up of the non-scracted, correct table, it was betwe... Read more

We purchased a couch from Key Home furniture. It was scheduled to arrive in 6 weeks. Six weeks passed and we called to check on our order and were told the staff would check on our order. We never received a call back. We called again to check on our overpriced couch and were told that the manufacture ran out of fabric. Eight weeks later we were finally able to schedule a delivery. They were hours late. When the delivery men (read goons) started unloading the truck they were giving us blue cushions. We ordered a brown couch. We were told that they just packed the wrong throw pillows and that they would replace them. When they unloaded the couch and put it in our living room, it was brown, but it was not the couch we ordered. I told them this was not our couch and that it had to be returned. The refused. I told them I will file a complaint with my credit card and have the funds reversed. The threatened to call the police on me over and over. They continued to threaten me until I was so ... Read more

My husband and I just bought a new home and needed furniture. We saw an ad for Key Home Furnishings and dropped by to see what they had. Steven (our sales person) was very friendly and knowledgable. He explained all warranty info, both manufactures and extended, which we purchased. The customer service was exceptional. We got a thank you card and updates on when our new furniture was coming. The delivery crew they use was fantastic. They were fast and didn't damage a thing. We did have a cushion go flat and Key Home replaced it no problem. I'm glad to tell my friends to purchase from Steven at Key Home. Thanks everybody!

I've purchased furniture from several stores around town and have never received such great service as I have from Key Home Furnishings. I purchased an entertainment center and coffee table about a month ago. They told me it would take about 6 weeks to arrive, which was fine since the remodel wasn't complete yet anyway. Two weeks after my purchase, they called me to thank me for coming in and to let me know they checked on the order and everything was right on schedule. About a week after that, I received a thank you letter from the owner letting me know he personally wanted to thank me and be sure my experience was pleasant. I received another call once the furniture arrived! I have NEVER received such wonderful follow-up from a furniture store EVER in all my purchases. It was a really nice treat!

Received a poor service from the customer service manager (Ross Ryder). I asked to speak to his manager and he indicated that he was it; he does not report to anyone, I insisted, finally he has a woman speak to me Stephanie who indicated that she was his manager, but immediately went to defend him rather than listen to the situation. The situation was: I had furniture delivery scheduled to come on a day that I ended having to have to be out of town, and therefore I called three days prior to that date and rescheduled the delivery of the furniture that I purchased; when I called they said no problem and they rescheduled for the day after, which was great.. However, the furniture arrived when I was out of town (the original date) and I said I can't receive it. Ross accused me of lying and that I did not call to reschedule with a condescending demeanor in his voice. I went to my phone log to make sure that I called the store and I did, I called him back to let him know that I have pr... Read more

I've read some of the reviews for this store and since we had such a positive experience I thought I'd share it with the world!! I am so in love with this company!!! Shopping for furniture is a crazy ordeal and my wife was dragging me around everywhere looking for different things. We had seen a sectional at another store that we liked and good thing we didn't purchase it there because we saw the same sectional in a different fabric that we liked better for a hundreds less. Our salesperson helped us order the right configeration for our room and had great decorating ideas. Less than a week after we purchased the furniture we got a thank you card from our salesperson and we got a call from the customer service department thanking us for our business and they told us there was no backorders and we would recieve our furniture on time. When we recieved our furniture there was a spot on a cushion and they ordered a new cushions right away and we had the cushion about a week later. Gre... Read more

About a year ago my boyfriend and I bought several pieces from Key Home furnishings accent tables and dinning set. Within about a month a glass pieces from the coctail table (it is glued to on and swivels on the base) came off all I had to do was call them up and the replaced the piece as soon as it came in. Well it happened again all we had to do was call them again and this time they said they would replace the whole table no questions ask no problem even at the end of the warranty. They felt bad we had the problem again. They were also very fast we had our new piece within the week! Alway helpful on the phone and it the first person can't help you someone always called me back no having to track them down.

We bought an expensive leather sofa and loveseat at Key Home Furnishings. When the delivery truck came and they placed the set in our family room, we told them they aren't going to work. They were much to big for the room so we refused the shipment. The delivery Guys told us we had to sign for the furniture and arrange for a return through the store. We called our Salesman, then the Manager, and they both said they would not take the set back, not even for a store credit. We then attempted to call the owner but only got an answering machine. So we drafted a letter to the owner and never got a reply. We were going to stop payment on the Check but know doing that is illegal and we surely didn't want to be the bad guys. So we were stuck with a sofa and loveseat that wouldn't work for us. We ended up selling them on craigslist at a great loss. All that we can say is when you see Key Home Furnishings, keep on driving. We have never been treated so poorly by a retailer.