Insight Communications

I currently work for Insight, but don't want to disclose the location for fear of losing my job if they read this. Let me tell you, they are anal retentive about sales and whenever a customer calls in for ANYTHING, it is our duty to SELL SELL SELL. That is truly Insights #1 priority. They gave us all a 'playbook' which is basically full of false data about our competition. Some examples include, Windstream locks you into a contract, has very bad accounting practices...b.s. like that...basically if we can make something 'good' up, we can use it. I truly hate my job, but am unable to find anything else with the economy. It really sucks that you have to work EVERY holiday, including Christmas so the big wigs at Insight can make a dime while they spend time with their families. We get a lot of garbage calling in, but essentially it is our job to get out of issuing credits. We get a lot of calls regarding rates increasing and are ordered to tell them it is the cost of great service...bulls... Read more

Equipment never works, cable internet is unpredictable, and my bill keep creeping up. Furthermore, the bill doesn't add up. When I call them they can't explain why. I am currently looking at satelite TV and DSL internet. It couldn't get any worst. Plus, their on demand movies are impossible to navigate. Would be a nice feature if it was actually organized.

I have had to call customer service for so many things, I don't know where to start. Faulty equipment, a week without phone/internet/cable service because they wouldn't acknowlege there was a problem, missed service appointments, hours on hold, improper billing. We have been through 5 DVRs in 2 1/2 years, and all of them are junk. The service is slow, screen freezes and recording isn't reliable. Most recent issue: We paid for ESPN Gameplan, and the channels don't work. I spent 2 hours on the phone today trying to get anyone to understand the problem. I hate Insight and would jump ship if there was anything better. We investigated ATTUVerse, but we don't want to sign a contract. We're stuck with crappy service from a crappy company until we can move somewhere with other cable options. I am posting this review everywhere I can find, because I hate them that much right now. The day I get to deliver all this equipment back to the office (because they won't even come and pick it u... Read more

One word, awful! Every single time I have tried to set up a new account or transfer an account (this is what I do for my company) I have had nothing but a bad experience. The only reason this company is still in business is because they sign contracts with apartment communities, stating they can be the only cable provider in the area which forces you to carry their crappy service.

We have (sadly) had this service for the past 15 years. :( For us, there is no other option. Satellite will not work unless we cut down all of our trees. And at the moment, I'm seriously considering it! Their phone service is horrible. Static on the line, dropped calls, no dial tone, etc... The internet is 56k comparable at best! And, I swear, if I get told to unplug my router, wait a minute or two and plug it back in... I'm going to commit a felony!! As a matter of fact I intend to switch back to AT&T DSL very soon! Anything would be faster than this! As for their cable service... that USED to be the best thing they had going for them! BUT, they bought these POS Motorola DVR boxes probably because they were the cheapest thing they could get and they can charge us a premium price per month. Motorola refuses to send Insight an update and Insight keeps acting like I'm lying to them when I call! The box will not pause when I want it to, or it will 10 to 15 minutes later aft... Read more

BEWARE OF INSIGHT. I have spent 7 hours in the last two days dealing with these idiots. I guess the commercials are a sad excuse at a marketing ploy - they obviously don't practice it. I called to have my digital tv switched to cable. It took 3 hours - mostly on hold - to accomplish this change. The next day - my tv did not work at all. I called and spent 2 hours on hold because they wanted to come out on Monday to fix it - something I don't have time for. Apparently they turned everything off. I asked to speak to a manager. Again - on hold. Finally she came back and told me I was on the "call back list", because the manager was busy. After 30minutes, I called again. This time I was told the manager was having computer problems and would call me within the hour. I waited 1.5hours before calling again. This time, I was told the manager was (still) busy. I demanded to speak to the manager's boss. Miraculously, the manager appeared. I explained my frustrations: the ongoing issue with my... Read more

wow - i have tried all - windstream for internet - direct tv, dish network this is the first company that i love they REALLY ahve a triple play package all in one phone, internet TV in one - not like windstream that claims to do so and then - sends you TWO BILLS!! They are amazing , service is great, speed is awesome and price -- well now i can finally budget cause i know what i pay each month with no suprises!!

Please do not go with Insight if you are looking for internet and cable services. Even though their customer service has been good and sometimes accomodating, their internet and cable services have been terrible. The cable always cuts for no apparent reason and the internet is slower than a dial-up when downloading web pages. If you don't want a constant headache in you household, do not get Insight services.

My experience has been mostly favorable. I have two of the three service groups offered, cable and broadband (cable modem). I would say the service has been up more than 99% of the time and was quickly restored when there was a down period. The online speeds certainly do vary, but this is a limitation of all cable modem services vs DSL. The quality of the HDTV broadcasts and the flexibility of the Motorola DVR provided are both excellent. What I resent the most is the gradual upcreeping of pricing from the initial offering (itself not all that low) and I hope the prospect of more competition from the DISH network and other companies will result in a better pricing scheme. If not, I will probably switch service providers.

Since using Insight, we have experienced horrible service. Our internet connection is 5 Mbps at best, even though all your commercials tout 10. We've had several outages. The service people who come out for service contradict each other on what needs done to fix the problem. In the end, they apparently don't want to do any work because they have never done anything except tell us that it works. I use independent and your own speed measuring tools on the web to prove we get less than half of your advertised bandwidth. Today, I decided to upgrade our television service from digital to HD. The techs who came out were rude, smelled of smoke, and tracked leaves into my house. They gave me a box without any explanation except that they didn't think it worked and would have to call me later. I surfed around on the box. I have fewer HD channels than I had off of the antenna. And, I now have to use 3 remote controls to watch fewer channels with more complication of a crappy cable g... Read more