Honda West

I purchased a 1998 honda civic ex 6 months ago for $5000. It had 140,000miles on it but was told it had one owner and was in mint condition. After a test drive I noticed when I put on the brakes that it may have something wrong with the brakes. I was told it was I was not used to the car. I bought the car thinking that because it was from the dealership that they have had to checked the vehicle completely. I soon found out after 2 days of driveing it had nothing to do with me and it was the car and sure enough I took the car in and found that they changed the rkae pads but not the rotors and they were bad. I called and complained and they fixed them and I thought my problems were over. Now here it is 6 months later and the transmission is haveing problems. I take it back in to them and they said I need a new trasmission along with a whole list of problems. I was overwhelmed. I presumed that the car would at least last me a year. I dont drive crazy and take it easy on the car. They want... Read more

i call too take my car for service cuz i had a check engine light and the representative told me he couldnt do it till monday and i had call him early to make a appoitment they are lazy and no educated when speaking.

Poor Customer Service from the Honda West Service Department: I've been going to Honda West for over 11 years and I purchased a 2004 Honda there. I telephoned the service department and made an appointment 2 weeks in advance to have a radio display repaired and to have intermediate level maintenance performed on my '04 Honda. It wasn't a burnt fuse, and I explained that the radio functioned normally except the clock, volume amount, and radio station failed to be displayed. American Honda Motor Company published a Service Bulletin that covers the dim or dark Audio/HVAC display. It is a common problem and the bulletin covers a huge range of affected VINs among 2003 and 2004 models. American Honda Motor Company increased the warranty to 7 years or 100000 miles on the audio unit display. The culprit is a latent failure on an associated electronic printed circuit board (PCB). The service bulletin also includes a simple step-by-step repair procedure with photos for the auto technician. I ... Read more

Originally took my car in 5 mo ago and had to have cylinder replaced. When I got my car back, my car started overheating. I had to return it again for this problem they caused. Then they returned it to me again saying they fixed the overheating problem. I was stranded and had to have it towed 2 times after they returned it to me AGAIN for the overheating problem. Now, 5 mo later, my car overheats again. The hose they installed 5 mo ago is still under warranty, but they refuse to pay (saying the heat caused the hoses to explode. BS!). Service rep, Daniel Koneck & service manager, Wayne Kortlang, were completely rude and unethical. Daniel even sent away the tow truck I ordered to have my car picked up and sent to a different shop!!! I am now in mediation with Honda corporate and Honda West. I will NEVER take my car here again!!!

Fraudulent Financing Practices. Original contract7.9% @72 month had spelling error on return to sign corrected contract terms were revise...

My 2005 Pilot required LOF and a gasket replacement, which had come loose, on the rear reflector lip of the windshield. A Thursday 9:00 am call to their local number for a scheduled service appointment ruined my day! Just couldn't get through. Recording after recording. I couldn't even get through for mthem to extend me the courtesy of a call back! Now that suks!! Forget them. Drive the extra miles and get real service at Desert Honda on Maryland Parkway.

Shortly after moving to Las Vegas our air conditioning system completely went out in a three year old Honda CRV. Our car was towed to Honda ...

We bought our Honda Odyssey from this dealer. They are a little pushy with the money down. What sucked is that our salesperson quite two d...

Wanted a Honda Van. Knew the one we wanted and the color. All they had to do was be polite, reasonabe and work out a deal for us. Our sal...

I shopped for 4 cars in the last 6 years, and this is what I would call a typical dealership. The salesman was pushy, the sales manager was eager to sell me something I don't want, and they were willing to drop their prices to unbelievably low marks to keep me in their shop. I was quoted an unbelievably low price for a 2004 Honda CR-V, but when I went back the next day with my checkbook, they told me that that quote was unrealistic and is no longer valid. I had to work hard to take off all the extra things they added to the vehicle, such as running board, visor, and a "collision and appearance package". If you have the nerves and patience to survive through the long hours of negotiation, and pay attention to the fine prints, you could probably get a decent deal here.