Hecht's (Now Macy's)

DONE WITH MACYS!  HORRIBLE SERVICE IF YOU ORDER ANYTHING! FRAUD, SCAM AND CANNOT GET THE RETURN DONE. I went into the Naples Store for advertised luggage. They did not have the pieces and ordered it for me. I ordered two pieces of Delsey lugguage. I went home, and looked online and found the 2 pieces $70 cheaper at ebags.com plus a free third bag and a free back pack. I called Macys and cancelled my order. I was very happy with ebags, except one piece of the Delsey had a broken zipper. I emailed them and they sent out a new bag overnight and emailed me a return label. They had UPS pick up the damaged item and even gave me 25% off my next item. Done!  BACK TO MACYS.  THE ORDER I CANCELLED ARRIVED!!!!!! $330 charged to my amex. I called Macys 17 times in 6 weeks and they kept promising me they emailed me and sent me the return labels. NO LABELS. TOOK 3-4 DAYS TO RESPOND TO EMAILS. THE CUST SERVICE PEOPLE KEPT SAYING "CHECK YOUR EMAIL..." AND IT WAS NOT THERE OR IN MY SPAM BOX. THEY HAVE ... Read more

I lovd Hecht's. I'm sorry that they are gone.  I hate Macy's. I hate their parade. I hate every thing about them.

I went to Hecht's because of an ad on television. I paid and the sales associate couldn't figure out why I wasn't qualifying for the discount. She sent me back to the Executive Offices where I was treated rudely and was told the written ad in the paper explained all the limitations. I said that was not shown on the television ad and she shrugged and said it still applies. This is typical with misleading sales tactics from Hecht's, many times they have signs on racks that they say the items did not belong on, even though there are 10 items on it.

Hecht's is fallen in the past few years and remains average at best when compared to its competitors (eg Dillard's and Macy's). The stores don't seem as clean and feel more cluttered. Nevertheless, one can often find items on sale at Hecht's that are full price elsewhere.

On 2/7/05 I was shopping in Hecht's at my local shopping center. I found a bathroom rug and seat cover which I really liked because I am presently having my bathroom remodeled and these items were a perfect match. There was a sale sign above the items which stated everything was $9.99, a markdown from $20.00 per item. When I went to pay for the items, the amount rang up at the full price. I mentioned the sign, the clerk looked at the sign and agreed with me. She couldn't find the manager to ask about this but talked to a Hecht's employee walking past who was not able to assist but advised my clerk to ring the items up at the sale price. Instead, the clerk went back to look at the sign. She returned to the register and advised that the sales price was for items on a table on the other side of the sign, not for the items I wanted to purchase. I decided I did not want to purchase the items at full price so left the store. This signage was confusing; in fact, I believe, misleading... Read more

I usually go for major sales, and though sometimes the help is young, or new, or very frazzled, I have never had an unpleasant word directed at me. The store can be very messy at times, but like I said, I go for major sales.

Good store... just a bit pricey, and too much perfume in the air! Here smell this sir...

Over the years I have been a very loyal, dedicated customer at Hecht's. It started from Caster Knott's,Proffits to Hecht's. On 2/11/2004 I visited the Bellevue center Mall in Nashville, TN. I had never been to this mall but after the great discounts, quoted by ms. cheap, a co-worker and I decided that we would take our lunch our and try it out. I was not prepared for the treatments that we both received. First one of the sales women passed us on her way to the elevator as we were searching thru the items and made a comment,finding everything ok, please don't try on any of the merchandise. I looked at my friend and she had the same puzzled look on her face as I did. I then asked, did she say what I thought she said, and I repeated the comment? She smiled at me and said yes that's exactly what she said. We talked about it a while but then agreed to let it go, after all we knew our time was limited and had to travel about 20 miles back to work. After reaching the check out counter, t... Read more

A definite rating of 5! A wonderful store with a great layout. They might be large, but everywhere you turn a map is there to guide you. The sales associates are always helpful, courteous and informed. They have an effecient gift wrapping - customer service department. Not to mention, that they also have clothes for every member of your family including the hard to please teenager all the way to the weight challanged aunt or uncle. Oh, and their sales are to die for. A great place to shop if friendliness and a good deal are important to you!