Greenway Homes Svc

This outfit really stinks. After reading these reviews, I can't imagine anyone having anything to do with them. I almost made a major mistake, until I real these posts. I saw them at a neighbor's house, and needed some work done, and thought I'd check them out. Funny, I mentioned it to my neighbor, and he told me of all the problems he had with them. ... He'll be posting his experience soon. It's apparent what their M.O. is ... Use the AHS service call to get their foot in your door, and proceed to give you a major wax job as well as they can. Make no mistake ... the mission of the Greenway operative who manages to get his foot in your door is to SELL >>> SELL >>> SELL you something you don't need or want.! If anyone thinks these people writing the comments are exaggerating ... check Greenway's lousy record with the BBB. 32 Complaints in 3 years! That's a real bad record .... real bad. You've been warned ... proceed at your own risk. BBB Reliability Report for Greenway Home Servi... Read more

Referred from AHS. Plumber came without his tools. Company did not return repeated calls.

AhS sent out Greenway to replace my hot water tank leaking in the attic.He was very professional from the get go. He quickly made a list of extra charges that I would be responsible to pay. $100.00 for a permit(they cost 20.00 according to Code Enforcement).$ 90.00 for the pan(cost to replace with a new pan $30.00 at the most) $35.00 for the copper to connect the tank.$75.00 to remove the tank from the property. A grand total of $300.00. Please sign up and we will be happy to replace the tank.Please do not forget the fee is $60.00 to get started. I called the office to tell them to place the tank on the curb and I would be responsible to get it removed from the property. I came in from work and had left my check for 225..00 like a fool with my handicapped son to stay with them as they had requested. They had left the leaking tank in the attic full of water since I did not give the extra $75.00 to remove the tank. The left me with the tank full of water and a note to say they would not ... Read more

AHS sent out Greenway on August 2009, to service my air conditioner. When the technician finally arrived over an hour late, he made derogatory remarks about my neighborhood. I ignored his comments. He then proceeded to push the purchase of their cleaning service for $70 or $249. I told him that my unit was cleaned on a regular basis. He open my unit (which took 5 seconds) and stated the unit was dirty and he couldn't work on it unless I paid him $70 plus $60 for the home warranty fee. It was clear that this guy had already planned to milk me for extra fees. After we haggled over the dirtiness of my unit for awhile, and getting nowhere, I decided to call AHS. They advised me to pay the $60 and dispute Greenway's decision and someone else would come out and reassess the unit however Greenway needed to submit their diagnostic report asap. I relayed the info to the tech. He stood in my kitchen and allegedly called in the diagnostic report. That report has yet to reach AHS. So not only is m... Read more

Pathetic contractor. They lie, don't show up and won't return telephone calls. They are contracted by AHS to perform home warranty work. Do not let AHS send to your home. I have had a leaking water heater for 5 days since they came to look at. Since then nothing but the run-around from AHS trying to get them to perform. If you can contact them you get a different excuse every time. AHS is no help either. Do not do business with either. Be careful and don't let a realtor talk you into a home warranty with AHS.

Greenway is the preferred vendor for my warranty company. 5 years ago, I chose them over all others because of their good service. Then in September, 2005 I needed to replace my heat pump and chose to purchase from Greenway. Wonderful sales pitch--pretty good price--and the promise of a 3 year "Greenway" warranty, which meant I went directly to Greenway--no home warranty service charge. We did not replace my condenser at the time. I was advised to wait until it failed--Which it did in May, 2006, at which time we did another "Greenway" warranty on the Air Cond portion. It failed within the first 90 days--they have replaced a PC board 3 times and could never determine what was causing the problem. Finally this year, the technician decided it was failing when we were switching from heat to A/C and the reverse. It has worked fine for several months, but he told us not to switch to heat. He would come back and fix the heat portion--he finally thought he knew what had happened, but ... Read more

I'm stuck with Greenway due to the AHS contract that came with the house. During the home inspection process they covered up a cracked heat exchanger that I did not catch until after closing. It took a month of wrangling and (shivering through November) to get them to fix the furnace. Performance since has been about the same. Not to be trusted.

I am seeking to file a Class action against Greenway Home Services. My Home warranty company AHS(American Home Shield), sent Greenway out to my house after my upstairs unit stopped cooling. This was over a year ago. They have been out no less than 5-6 times. Every time, they add a little freon, and go on their way. I'm an engineer by trade and caught on to their scheme. I had to threaten with a suit to get my cooling coil condemned, and get a new one put in. Greenway put it in and 10 minutes later it was spewing freon in the attic. They came again and said there must be a leak.. Duh! I have sinced threatened them with another class action that if the unit isn't condemned and a new unit brought in I will file a class action suit. They were supposed to contact me today; acutally yesterday after the workman left. Still have not recieved a call. Snakes, swindelers, liars and theives.

Like so many other people that have had bad experiences, I was forced to use Greenway Home Services through my Home Warranty company. They were put on an emergency service call and still took nearly 2 days, the technition was dirty, spoke so uneducated that you couldn't understand him, and then took an entire day to install a evaporator coil (which I didn't need...keep reading) which should have taken an hour. I was charged my deductable of $75 that was stated by my home warranty company, however the first invoice by Greenway was for only $50. So I paid $75 for a $50 service. After the service was complete, the air conditioner didn't work as good as it did before. Also, I was told by Greenway Home Services that my claim with my Home Warranty Company was denied and that I had to pay out of pocket. Stupid me, paid the bill only to find out that NO claim was ever filed with my home warranty. Now over 2 and a half weeks later, they still haven't submitted the final report to my home... Read more

I couldn't be more pleased with the service I have received from Greenway Home Services. I have depended on them for new installations as well as regular servicing of the equipment. This is a 10 year, excellent relationship which has prompted me to recommend them to friends and acquaintences. I have also used them to replace my broken water heater. My experience has been the same. Excellent service, on time, friendly and professional. I noticed that the address that is provided by CITY SEARCH is not current. The proper address is 7550 East Bartlett Corp. Cove, Bartlett, TN 38133. Phone: 901-754-1515. The other phone number is still good as well.

My home warranty company uses them so I am forced to live with it. They came to fix the microwave and I had to show the repairman how to take the bottom off the microwave using a simple screwdriver. They claimed they did not have the part and would have to reschedule. On the day of the reschedule, they called and stated the van had been broken in to and my part and two others were stolen (but none of the other equipment) They rescheduled again and when the repairman arrived they still didn't have the correct part. We are waiting on the 3rd visit and the microwave is still not fixed. Unbelievable. Do not use this company if you are a paying customer.

Greenway came out in April 2008 and put in a new fan. Due to the tech putting in the fan wrong, two days later the AC unit has even more damage than it did before. It is now June 17 and I still don't have a working AC. They have come out and "fixed it" 6 times now. It never works more than 24 hours. Then we pay them over $1000 for all this stuff they said we needed and it worked only another 24 hours. They are coming out today for the 7th time. When I call to have them come back, the girls that answer the phone tell me they can come out in 3-5 days. YOu have got to be kidding me. I have had AC since April! I have missed work thanks to the 4 hour window they give you and Always show up late. Not to mentioned how rude the girls are that answer the phone. I wouldn't keep using them accept they are the ones that broke my AC and they already have my money. Stay away and call someone else!

GreenWay Home Services is not an ideal company for Nashville TN.They are dishonest and are thieves. I know because i worked for them.They ripped me off for over $3000.00 . The only way to get it is small claims court.Thats the same price as for legal help.And from what I heard from other employees im not the first.They also like to rip off customers by defacing and rigging a/c units.I mean how many customersactually know what the technician did.Also they violate EPA laws by allowing customers a/c units to leak so they can continue to collect upto $60.00 fee from customers after 30 days and A/c system starts to freeze up.I worked for Greenway for the entire summer of 2007 from 7:00am to at times1:00 AM but at least to10:30pm I have five kids, thats who they stole from. They did not even have a working recovery machine on site.This machine prevents freon from exscaping into the atomosphere.This hcfc gas takes 100 years to disolve in the atomospere and is a cause for global warming.I too... Read more

IT TOOK THEM 4 DAYS AND 3 DIFFERRENT TIMES TO FIX OUR AIR CONDITIONER!!! THAT IS UNACCEPTABLE!!!!!!!!!! THEY DON'T CARE NOR DO THEY TAKE THE TIME FOR THEIR CUSTOMERS. YOU ARE JUST A NUMBER TO THEM. THE GIRLS THAT ANSWER THE PHONE ARE RUDE!!!! I WOULD NEVER RECCOMEND THIS COMPANY TO ANYONE!!!!!!!!!!!!!!!!! I'VE NEVER SEEN A COMPANY THAT ACTED MORE LIKE THEY HAD NO IDEA HOW TO FIX THE PROBLEM. WE HAVE BEEN WITHOUT AIR FOR 4 DAYS IN 96F WEATHER. NOT FUN!!!!! I HAVE 4 SMALL CHILDREN AND NEED AN AIR CONDITIONER THAT WILL WORK AND NEED SOMEONE WHO KNOWS HOW TO FIX IT!!!!!

This company is EVERONE'S, "Worst Nightmare." I cannot even begin to explain how deplorable Greenway is. Is it the absolutely rude customer service associates? Or is it the, "pick 'em up off the streets warm bodies and throw them into a van and crown them service techs?" What a complete joke. And this company has a license? Their service tech was scheduled to come to my home for my furnace. I took the day off of work no big deal. NO SHOW!!! After two days this inexperienced and rather ripe smelling service tech showed up and claimed my furnace needed a part that he didn't have. He said he would be out the next day. No show again. Part seems to not exist. Came out a week later and claimed fixed. WOW still same problem. What idiots. JOKE of a company. Greenway is a rip off and I wouldn't even refer my worst enemy to them. My home warranty company sent them to my home. Don't they even check the local organizations that report companies? Check them out. SEVERAL complai... Read more