Grand Prairie Ford

Service Advisor Josh Floyd was very friendly, knowledgeable and accommodating during this experience. He is definitely “a great customer relations” representative and an asset to Grand Prairie Ford.

In and out quickly – didn’t have to make appointment. My mom and I were very satisfied with the service provided by Darrell.

Grand Prairie Ford STAY AWAY!!!!!!!! I purchased a 2009 Roush Mustang ($54,000) when spending this amount of money you don't expect to find things wrong with the car like pulling to the left, shaking violently at 60 mph, air condition vent broken, seat had tear that had been poorly patched, rust on chrome wheels, molding coming up, clear coat coming off. I can keep going on and on but to make this story short, I contacted Keith Sheldon (General Manager) and he told me they don't cover warranty work on Roush mustangs anymore even though I confirmed they do through Roush. He sent me to a dealership some 60 miles away to have the repair work done. When I asked Keith If could get a loaner since the car was going to take 5 days to fix everything, he told me that if I would have bought the extended warranty he might have considered it. I asked him if he thought I was ever going to buy another car from him again and he said "no" and I said you don't even care and he said "no" he went on to te... Read more

I made the trip to Grand Prairie Ford based on an ad in DMN. I?m no stranger to buying cars so I asked question after question looking for the switch and writing my questions before hand. After no less than five phone conversations with Arvin Procter the Event Manager there. I thought I was ready to drive over to see what was really up. I had them run my credit before hand and call me back with an interest rate based on the purchase price of $15K. The rate quoted on two calls was 0 down, 2.9% @ 72 months from Ford Motor Credit. They said my credit qualified me for Tier 1 @ FMC. Asked how many colors do they have ?4-5 this model, 5-6 other model?. I call first en-route Arvin says ?I?ll be waiting?. I get there and he?s gone. Then they take us outside. First thing I notice is we?re on the used car lot ??. I ask where are the new vehicles, ?the special is on these USED rental returns? says the new salesman. They had three only total. Next we go back inside to see the Finance M... Read more