Approval Rate: 100%
Best in Class customer service through a caring staff.
I’d like to share the great experience that I had in dealing with Fight Network. When I called for help with my online booking, Lisa, the Travel Sales Consultant in Fight Network answered my phone. Lisa fixed the problem right away. On top of that she even noticed that I booked the other ticket wrong carelessly so she offered her great help to me again and right away she fixed that problem; she cancelled that incorrect booking and booked me the right one. Even though the incorrect booking has confirmed but because of Lisa’s timely help, I did not lose anything! If Lisa had never noticed my careless mistake, it would have cost me hundred dollars! Lisa is so great at her work, very professional, kind-hearted, and pay attention to the details. When I speak with her on the phone or email with you for help I always feel her enthusiasm towards her work and her love towards her customer! My gratefulness to her is beyond my language! I am sure that the business will have a very prosperous futu... Read more
I love this site! Easy to navigate, fantastic deals, stellar customer service and if the price goes down, you get the difference! I highly recommend you shop here for your next and future travel destinations.
Fantastic service. Sales representative James went out of his way to help me with a serious situation. I will only use them from now on + you can't find better prices than them.
I recently booked through FlightNetwork for a weekend trip with my mom. I browsed the website which was very user friendly and had a follow-up call with one of their agents Mishma who was amazing! She helped me get booked and also came to the rescue when I forgot to print off the itinerary right away. This is a great company and I would definitely book with them in the future. One of my favorite features was that you could specify time of day for travel.
Excellent website that is user-friendly and offers AMAZING deals! I would recommend to anyone who wants to see the best deal that they can get for their travel plans!
This is the best company to book a trip with. The website is so easy to use and the customer service is outstanding. I recommend this site to anyone booking a trip; and the fact they are a Canadian company makes it even better.
Great site to use. Features are very useful and very easy..... Love it! Always the best deal out there!
Definitely offers great deals that are super competitive. I also like that it is a Canadian company and the customer service was really terrific.
I am so happy I discovered FlightNetwork by chance when I was seaching for airfares online recently - was able to obtain a much better price than other sites - then after comparing hotel rates with other sites, I was also able to book hotel at half the cost!! I had never heard of this Canadian company before but it will certainly be the first place I will go to for future vacation plans! Excellent company - service and price!
By far, the best travel site to book a trip. It is very easy to navigate around the web site and to choose your destination and options. Business or personal, I would recommend this site to anyone.
Flight Network saves you money and time. The website is so easy to use and provides you with the best deals! I still check other travel sites when booking flights and vacations, but Flight Network is always the site I end up making my purchases from. Great site, best prices and great customer service!
Great website and very user friendly..I have been using flight network for all my business and leisure travel, the prices are unbelievable, you really get hooked on to it looking at the deals they have to offer. The best part is Flight network will price match and has a lowest price guarantee offer..which is great! you will always end up with a great saving.
I recently booked a trip to Paris and found the whole booking process easy and the prices the best out there when I compared. I also really liked the refresh feature when I timed out once during my booking. Most sites kick you right back to the start which is a pain, but Flight Network's just gave me the option to refresh and confirm most up to date pricing on my current search. Will definitely book through them again!
Since learning about Flight Network I have used the site to book all of my flights and vacations. The level of customer service and expertise can't be beat. Not being a frequent traveller myself, they have made all of my travel planning so stress-free. The website is so easy to navigate and the new Price Drop Protection program is so innovative, I love it! It is just one more example of how Flight Network is leading the way in online travel!! I also follow and love their facebook page. They always have great promos and "deals of the day", as well as entertaining contests and surveys. And they respond to any question or inquiry so quickly. Flight Network really is Canada's Best Kept Secret for cheap flights and online travel!! I would hands down recommend it to anyone!
We've purchased flight tickets numerous times from Flight Network and in the three instances where circumstances changed for us--ash cloud, illness of elderly parents, canceled business meetings--the service we received from the agents at Flight Network was outstanding. Our phone calls were answered immediately. Service was personal, attentive, individualized, thorough, caring and kind. I doubt whether we've received better service from a travel agent even in person! We buy as many flights as possible through Flight Network and will continue to do so. The prices are almost always the very best possible, many options are provided, and when unpredictable events happen they are right there to assist and solve the issue. Thank you Flight Network for making air travel simple for us and thank you Allan and Miranda for outstanding attention to detail. It is wonderful to find this level of personalized customer service in our times. Thank you for leading the way!
I have used Flight Network for each of my last three vacations. I had such a good experience when booking my flight the first time that i revisited Flight Network two more times to see if it could become my single source for vacation planning going forward. Oustanding customer support and a website easy to navigate, even for those not so savy and experienced travellers. Since discovering Flight Network, i have sung its praises to my brother and two friends to give it a try when they next travelled. All three have used them and have since called to thank me for the recommendation. Although I am not a frequent traveller, I feel much more at ease knowing i have an easy and quick place to go for all my future travel endeavours. Toronto Mark
We booked our destination wedding through Flightnetwork.com and the service was outstanding. Weddings are stressful enough but our customer service rep Julie went above and beyond our expectations. Julie took the time to listen and used her experience to recommend the perfect resort. Further to this, she consulted and booked over 30 of our family and guests. The end result was the best wedding we could have imagined. To say we are pleased is an understatement. The customer service we received was beyond a doubt, the best I've ever experience when booking travel. I would recommend Flightnetwork to anyone who asks.
Every time I go to book a flight I look all around the web for great deals but always arrive at the same place in the end...Flight Network. In my opinion it can't be beat!
There's always a bit of trepidation when booking travel with an unfamiliar site. Especially these days, when it's easy to book directly with any provider. But after my experience dealing with Flight Network, I can honestly say they will be my booking agent of choice from now on. Though you can just book online, the same as any other site, there are some differences! 1) The prices on Flight Network are probably going to be cheaper. I don't know how, but their prices are often lower than anywhere else 2) Amazing live agents. Whether you book online and then need to call in later about your booking, or you do your booking entirely through a phone agent, you will be dealing with friendly and professional people. I really got the feeling they wanted to ensure my complete satisfaction, not just get through the transaction. This holds especially true for their team who communicates via email. 3) Last, but by no means least, they have "Price Drop Protection". We've all booked flight... Read more
absolutely outstanding service. Miranda K took care of some issues I had and needed to change my tickets midway through my trip. Very easy with Miranda and the people at FlightNetwork. Miranda even emailed me afterwards to make sure the changes were in place. Pretty rare these days for someone on the other end of a telephone or computer to provide such care and service. Thanks again! steve
I am a new user of Flight Network but 100% SOLD on their: *** ease of use to book my flights *** promptness of confirmation / eticket *** excellent customer service if you call them or if you email them... they actually reply!!! :-) *** i booked a flight on the phone ... and then saw a promo code I could have used to save money, when I emailed and inquired if I could have that discount (a day later) .. they emailed me back and said OF COURSE!! What service!!!! +++++ *** spent 6.5 hours on my a** one day researching other carriers, websites, fly into different locations cheaper with another carrier ..but then a 2.5 train ride... and went back to the Flight Network site where the BEST DEAL was found in less than 10 minutes!!! Should have saved those 6 hours to do something more productive!!! Next time ... Flight Network it is! :-) *** after the 6.5 wasted hours and went back to flight network ...the flight was showing at 50.00 more than when I first found it ... I called a re... Read more
After scouring the net for the cheapest deal Flight Network is consistently lower than the competition. I haven't had much contact with customer service except once when I needed to change my return flight and that was handled quickly and relatively painlessly. I definitely recommend them to my friends and family.
After doing a lot of research online, I got a great deal on flights using flightnetwork! I would recommend them to anybody looking to get away.
I have used Flightnetwork to book both business travel and family vacations. The staff I have spoken with have always been helpful. Even when my plans suddenly change, they are always willing and able to assist with any request. As a person who travels often, I would highly recommend Flightnetwork.com for both their prices and personal service.
We wre trying to book a complicated series of flights with different travellers coming and going at different dates. Tried other sources and gave up. Called flightnetwork and got an agent named Joshua. He was pleasant proffessional and kept indicating that this was not a problem but just a bit of a challenge. We got everything we wanted and excellent service at a very good price. If Joshua represents the kind of service flightnetwork provides, we will be back. Highly recommend.
For me, using FlightNetwork was about communication and satisfaction. I have spoken with three different employees, and I can only describe them as "gentlemen". Each of them were equally as courteous and polite as the next, and showed me obvious interest in my travel plans....even when there were glitches beyond our control. I appreciated the advice and direction I was given when trying to book my 10 year old son as an "unaccompanied minor". Thank you for your service.....I will happily continue to utilize FlightNetwork.
These guys were VASTLY cheaper than anything I could find and it was getting last minute. Very, very nice surprise!! They also got the desired seats at the last minute and the email communication was fantastic. I'm a first timer with Flight Network, but it's not going to be my last. See...not everyone posts only negative things...gotta go with the good too!
Some mixed reviews on this company but I booked a flight to Boston and everything went fine, I saved about $40 as Flight Network was $40 less than Air Canada's website
Originally I booked a vacation for two weeks to London Eng, via flight network. Not only were they over $300 cheaper than any major travel site, but they were still an additional $30 cheaper than their competitor kayak.com, which before my friend told me about flight network, was the cheapest I could find. If you book far enough in advance, a flight to London is only $500 return! I called Flight Networks' customer care line on Friday, May 13th, because there was a last minute change that I needed to make to my flight due to unforeseen circumstances. Annie not only quickly pulled up my information without any issues but she helped me locate a new ticket and informed me of all my options without hesitation, which is something you don't often see anymore in customer service representatives. She was also very polite, but yet right to the point. As well, she was articulate and had a bubbly and inviting personality, which was a nice change from the usual corporate robots you tend to find. ... Read more
I've saved approx $170 with FlightNetwork on Toronto flight compare to others. This may be because they are the 2nd largest travel portal in Canada and they may get good deals from local airlines. Their customer support is friendly and helpful..
Site is easy to use and the prices are good. Booked online and I got a confirmation and my electronic ticket a few minutes later. I called in later to add my new WestJet frequent flyer numer and the customer service was great, although I dd have to wait on hold for about 5 minutes