Faust Body Shop Incorporated

FAUST BODY SHOP - THERE ARE SEVERAL OTHER VERY GOOD BODY SHOPS IN DES MOINES. ( Gave a single star only because the system wouldn't let me give anything less.) Faust Body Shop does good work but, "THERE ARE SEVERAL OTHER VERY GOOD BODY SHOPS IN DES MOINES." I own 5 vehicles and Faust Body Shop has done all my body work for the past 15 years. That being said, something has changed recently at Faust. When I took my vehicle in for an estimate earlier this week after an altercation with a deer (the deer lost), I sensed that Faust wasn't really interested in taking on this job. It wasn't a concern of payment. I am very well insured. All but a $100.00 deductable is fully covered by Nationwide Insurance. The insurance company had actually sent all my information including proof of coverage to Faust prior to my arrival. I own a small farm south of DSM. The vehicle is an 1998 Chevy 3/4 ton, HD, 4X4, extended cab, long bed pickup truck that is actually used for what is d... Read more

Great to work with, unlike Anonaman I went to have a repair made that I created myself, didnt turn it into insurance and they were very good with the price and amount of time to get my car back to me as I was without transportation. I will continue to use them for repairs and would highly recommend them.

Apparently they have all the business they need because they refused to take mine! I used my lunch break to visit Faust for an estimate this week. The first question the receptionist asked was "Which insurance company?" I told her it likely wouldn't be an insurance claim and that either the company I work for or the company that owns the equipment that caused the damge would pay for the repair. This wasn't a good answer evidently, because she immeidately shot back that she couldn't even provide an estimate before next week. I took this to mean that they only want to deal with insurance claims since they can presumably jack up the costs more and that they weren't interested in my business. I'd stay away from this place. They seem to focus too much on the almight buck and not enough on customer service.