Entouch Systems

We are forced to pay for this system by our HOA, which is controled by the developer. The internet works well enough except for having to reboot the system when the weather is bad. The TV is far less than perfect. Weather affects it more than I have seen with Satalite. We had trouble with our first box before a year was up. We were told that it had to do with not being properly installed. We were told that we would get "On Demand" but it rarely works, is slow as hell and is so frustrating that we have given up. We found out after we bought the house that Entouch was our only phone provider because the other company was told they would not be allowed in this part of the developement and never layed cable. All the other complaints about service are true as fare as TV. With internet I have had some good luck and some bad luck with the Tech's. I plan to sell this house as soon as possible and find someplace that is not controlle by the developer and Entouch. I have been touched enough. O... Read more

Wow! I have been with Entouch for over a year now and have never had a single problem. I am amazed at the negative reviews. I have them for phone, internet, alarm and t.v. and I am very satisfied with all.

I have had to deal with Comcast or Time Warner in the past so when I moved to Sienna Plantation 2 years ago, I was so happy to find out that I actually had a CHOICE on who to choose for my service! I was set up right away and when I had a problem, due to a storm, their customer service people were extremely friendly and helpful and got my situation taken care of very quickly. The Tech that came to my home was extremely knowledgeable and made sure my service was working before he left. I like the fact that there are no contractsrequired and I can switch with no termination fees at any time. While reading the previous complaints, I can only say that for every 3 unhappy customers there are usually 10 that you never hear from because THEY ARE HAPPY WITH THEIR SERVICE! Give these guys a call. They do know what they're talking about. If you can't understand what they are saying, maybe you're the one with low IQ. It doesn't take a rocket scientist to understand this stuff.

I live in Sienna Plantation. Let's just say that the tv service is so bad that I switched to satellite 3-4 months after moving into my new house in Sienna. I am stuck with them for internet, unfortunately - I pay for 10 Mbps internet, and the average speed is typically <1 Mbps (to be fair, I sometimes see 6 Mbps at 3 a.m. but never more than 1 Mbps during peak hours).

Privious complaints are more then valid and I wish to add my contacts with the firm. 1) One can;t contact them by phone, you can leave your phone number, your question/problem and they will return your call at their own sweet time, The return caller, 9 times out of 10, has an I.Q. score that matches thier birth Abcar score and absolutly no idea how to handle the situation. 2) During one of the area HOA meetings a cimpany exec, addressted those present and was roundly BOO'D. 3) I have had to go to their office on Raymond and work my way through at least 3 employees before I got to speak to someone smarter the the average Pound Puppy. My problem? They totally screwed up my account. Eventually "GOD" in his mercy, sent someone to correct the problems, The Cretin running their Accounting Dept, must be afraid to have members in the Dept. 4) My current problem, again involves Accounting Dept's lack of ability to either readvor to communicate with other "in house" Depts. 4 months ago... Read more

Entouch is so sneaky. They trick into getting things that you don't need and signing contracts. I moved into a neighborhood where you have to use Entouch for your internet, cable, and alarm. There is a yearly fee that you have to pay. If you want a phone you have to pay extra monthly. If you want an upgrade on cable you have to pay extra monthly. We decided to get a box for the living room amd have basic cable for all the other rooms in the house. We also decided to get a phone. I have lived in this house for nearly two years now. This year they decided to go to digital cable so we were not getting basic television in all of the rooms. We were only getting cable in the living room, so I assumed that the price would go down for the yearly fee. I was wrong. It stayed the same. Last year when I called about the yearly fee, to get a better undersanding of it, I was told that I needed that box in the living room in order to have cable and that I would need to continue paying the monthly amo... Read more

I agree with everything written above. We've had service for 6 weeks and it has been nothing but a terrible experience. The price is way higher than anywhere else we have lived. The customer service is ridiculous. I investigated prior to signing up (would have preferred Comcast--yes, believe that!, or u-verse, but not available here), and I saw a lot of negative reviews. Some of them I kind of half chucked--as I read from 1000 miles away, thinking "well, that's a little extreme" (e.g., wanting to throw the box into the wall), but I completely and utterly understand now! One question I have about this site--three reviewers have given the company 1 star--why do they have 4 stars after their name?

These people keep you on hold for over an hour and when you leave a message like they say to do, they never call you back. They do not have any sense of urgency whatsoever. THEY STINK

First if all, when we had service turned on, it took four different times of techs coming out to fix what the prior guy did before him before our cable would work properly. I have only been with this company for four months and the cable goes out ATLEAST 2 or 3 times a month for several hours. Everytime you call to see why you are not getting your service, they say someone from another company has cut their fiber optic, I just can't see that happening habitually from other companies. My husband was told from one tech that came to our house that they have had a lot of problems with this area with cable going out. The first tech that came out to activate our service only hooked up two out of four boxes. When we went and looked at the other boxes the cable wire was not even connected from the cable box to the TV and our internet was not working at all. Then a second tech came out to fix the internet and to hook the other two boxes properly. Then after he left you could not get cab... Read more