Elgin Furniture & Appliance

Me and my husband purchased a house needed some inexpensive furniture...stopped in elgins first off the sales lady lisa was very pushy but its her job to sell....okay then so we pick out a living room set which she said consisted of a Couch, Love Seat, and 2 end tables...As for delivery costs it was to high so we picked up our own items and thank goodness for that after reading some of these reviews. once my husband goes to pick items up there's no tables..we call and question the fact that there missing...lisa tells us she never said we were receiving tables, which was totally false...She argues with us and says that since we didn't receive tables they would make our monthly payment cheaper than original, which I would assume so since the original quoted price included endtables as well. A few months down the road my husband was slow in his real estate business for a few months so we were late on our payments, he goes back to work...when we come to within one payment of being on ... Read more

BOUGHT MATCHING LIVING ROOM SET FEB. 09. WITHIN 8 WEEKS RECLINER SETS BUCKLING UP, PADDING WEARING OUT OF THE ARMS OF RECLINERS, ONE MAKES A CLUNKING SOUND. WENT TO THE STORE, TOLD THEM WHATS GOING ON. REFERRED TO :"IRENE". SHE WAS NOT PLEASANT TO DEAL WITH. FORWARDED OUR COMPLAINT TO "HER SUPERVISOR" . THEY SENT OUT A REPAIR MAN TO LOOK AT THE CHAIRS. THE ONE WHERE THE PADDING WAS SHOT AND SEAT TERRIBLY BUCKLED, HE SAID WOULD HAVE TO BE REPLACED. THE OTHER CHAIR, THE ONLY PROBLEM WAS THE SEAT WAS BUCKLING TOO, BUT HE THOUGHT THAT THE ONE ARM NEEDED MORE STUFFING, SO ONWARD HE WENT! THE FURNITURE IS COCOA BROWN, AND HE THREADED IT WITH LIGHT TAN THREAD! (NOW THIS IS WHO THE PRESIDENT, JED, CLAIMS IN A LETTER TO US) JED SAID "WAREHOUSE MANAGER" (THE REPAIR MAN) SAID IN HIS OPINION THE DAMAGE WAS DONE TO HEAVY USAGE ON NOT MANUFACTURER DEFECT ON THE CHAIRS. THEN, IN THE SAME LETTER, JED SAYS "EVEN AFTER LEARNING WEAR WAS NOT DUE TO MANUFACTURER DEFECT BUT "NORMAL WEAR AND TEAR" HI... Read more

TERRIBLE, HORRIBLE EXPERIENCE!!! DO NOT BUY FROM ELGIN!!! I admit, a few weeks ago when I looked on this very site and read about Elgin, I thought the negative reviews may have been a bit sensationalized so we decided to go ahead and buy from them......Then we found out for ourselves. All of the negative reviews you read here and elsewhere are 100% right. If you are still thinking I'm nuts...read on. At Elgin, the prices are cheap for a reason. The furniture is great when you are in the showroom. But they seem to not be able to get them to your house in one piece...You pay them $120(!) to deliver it to your house and when it arrives, it looks like your $3000 living room set was thrown out of the back and dragged all the way to your house. On the first delivery, all three pieces were damaged. And I am not talking about minor damage. There were huge dents, scuffs, scrapes, cuts in the leather furniture - some of these were very big and down to exposed wood! They said they'd redeliv... Read more

I am new to the area and saw this store, near my home. The "sales" staff were friendly though a little "pushy". I bought several pieces of furniture. The payments (cash) were made and the delivery set up. Then the adventure began. . . . The delivery time came and went. I called and was told that the date was "incorrect". I said I have the paperwork and this is the day. After more than 20 mins. passed. They said they would call me back. 2 hours later they called. They "changed" the date to 2 days later. When my furniture arrived there was one piece missing, one piece damaged and one piece the wrong color..... I refused shippment on all the pieces. It took me 3 months to get my money back . . . I had to contact an attorney. Thank the god's I didn't buy on credit. NEVER! I repete, NEVER, buy anything from Elgin. I went to ValuCity and got GREAT service.

Though the people were nice at times, that still does not excuse ignorance. My paperwork was always messed up and they reported incorrect information to the credit bureau. they were not helpful and were very Unknowledgeable about questions and concerns. I wouldn't suggest anyone to go to Elgins.

They are money hungry and even when they make and error they dont apoligize and want you to pay for it. I have bought furniture before and this is worst place in the world. i recommed VALUE CITY FURNITURE. Elgins need the state to step in they are scams. Jim and Cindy need to be fired cause they cant keep up and computer information is never updated for the other stores. They want the consumer to pay for there mistakes.

This company is horrible. They will rob you blind. Uncaring! Horrible horrible communication!! DO NOT DEAL WITH THIS COMPANY!!!!!!!!!!!!...

Elgin Furniture/Broadway Finance company are crooks! Do not ever buy from them!!!!!!!!!!!!!!!!!!!!!!!!