Diamonds International

I went to DI and got a movado watch for $350. The said it was a huge sale... It was in the states that exact same watch was $999. Thats the only good experence. I purchased a $450 neaklass and it turns out its not even gold. Its gold plated, worth a total of 75 cents. Do not recommend, unless your getting a watch. if thats the case do research and get a certificate of authenticity.

I agree with most of the comments I have read here. Diamonds International is a scam, do NOT shop here. Like many others I purchased a diamond ring at DI while in St. Thomas. The company is heavily promoted by Princess Cruise lines, a reputable comany in its own right and based on that I spent $1495USD on the ring. When I got home it appraised for less then the purchase price and the diamonds were of inferior quality to what is stated on the purchase agreement. I contacted Princess Cruise lines whos only assitance in the matter was to forward my email to DI. DI offered to refund me the purchase price and then sent a letter stating that I would send them the ring and they would refund me $1395 USD - notice the $100.00 difference? They insisted I only paid $1395 as they had a copy of my purchase receipt from the store in St. Thomas. I have a copy of the reciept too and it clearly says $1495.00 In all this I have received zero help from the cruise line, let alone a simple appology.... Read more

I purchased a watch for my husband at the Diamond's International in Nassau, Bahamas. I was not looking for an expensive piece and found an ESQ watch (by Movado) for $195.00. The sales manager offered me the watch for $130.00. Upon getting home and doing an internet search for the watch, I discovered the watch listed on several sites for $90.00. After contacting DI, they said they will not price match...they will only give me a better price if the price listed on their own website is cheaper than what I spent. Unfortunately, the watch I purchase isn't even offered through their website. After many e-mails and no compensation for my troubles, DI asked for my personal information (address, phone number, etc.). DI wanted this information in case I ever contact them again. I told DI that I would not share my personal information with them since I feel "taken" by my shopping experience with them...and I don't plan to purchase from them ever again. From reading the other messages on... Read more

I too bought something in DI in St. Thomas - an ammolite pendant - the Royal Carribeans shopping specialist - Vince - was standing next to us, so I thought for sure that I had gotten the best price. Well stupid me. After purchasing the pendant, we happened to walk into another jewelry store and saw the same exact pendant - same exact quality and were immediately quoted a price $200 less than what I had just paid - that was before we even began to "bargain". I was less than pleased! When we returned to the ship I told Vince and he said he would look into it. The next day we were in St. Maarten where Vince saw us and told us that he had not yet received a reply to his email to DI's headquarters. He knew I was not happy. My husband and I walked into another store, not DI, again saw the same exact pendant and this time after bargaining was quoted a price $800 less than what I had paid. This time I found Vince, who was in one of the stores and I let him have it. To make a long stor... Read more

I have a slightly different take on DI. Last week my wife and I entered their St Maartin store as we had several others of their shops, that is, with no intention to buy anything. We looked at diamond solitaires in the 3 carat range as a possible replacement for my wife's 2 carat GIA certified ring. We were shown 2 four carat stones which were M color and clearly not a consideration. We were set to leave when miraculously a 3 carat stone appeared, E in color and clearly better quality than the first two. The price was $29,500, a lot of money. The list was $41000 and the appraisal was for $45,000. We asked for a loupe but it didn't come. Nor did a copy of the EGL USA certifiacate. I suggested we leave to see at least if the price came down. But we didn't leave and I could see my wife was very interested. She picked out a setting and I knew this was now more than just a browsing session. As she stepped outside with another salesman, I said to the main guy, give me your best p... Read more

Like many others here, I have had a terrible experience with Diamonds International. On a Holland America Crusie August 2009, I bought a tanzanite and diamond ring from them for $1750. I wanted to make sure I had gotten a fair deal, so I had an independant appraisal done with a certified gem lab when I got home. Not only was the stone smaller and of a lesser quality than represented, but the setting was so bad the appraiser was suprised that the setting was new. The ring was appraised at $600. I immediately contacted Holland America, since I only went to Diamonds International based on the presentation of their "shopping expert". They referred my complaint to the PPI Group, who, to my surprise, employed the "shopping expert". The PPI Group has been responsive so far, but Diamonds International doesn't respond to phone calls, has provided no e-mail address and denies any knowledge of records from their Juneau store. The fax number where they asked me to send their own appraisal ... Read more

SCAM ARTISTS !!!!! I purchased a Tag Heuer watch in Alaska with them a week ago. They told me it could be returned within 30 days for any reason. It cost $1100. Upon returning home I see the same watch with same guarantee for $850. DO NOT BUY FROM THESE THiEVES UNLESS YOU LIKE THROWING YOUR MONEY AWAY. THEIR CUSTOMER SERVICE POLICY STINKS.

Purchased engagement ring one year ago. In general,we are happy with our purchase. The ring did appraise for $1200 more than paid, not as much as we had hoped, but not bad. We did our homework on stones in advance and compared several online quotes during the bargaining process and simply refused the first offers. Disappointed with band quality, however. It has significantly changed in color and appearance and needs constant cleaning to keep it's color; will eventually replace. Highly recommend that you do your homework in advance if you choose to purchase with this company, and secure insurance through your home insurance company immediately. In hind sight, we'd probably go with our hometown jewelry store....could have gotten the same deal and supported a local business. Enjoy your cruise or vacation to see the sites, not bother shopping for jewelry. Consider how these companies have taken over small towns and removed the character from once more charming places. I wish I ha... Read more

I brought a loose diamond with 18k white gold ring for $6100 from Mexico Cozumel at 11/25/08. It is D color SI1 and premium cut. We expected this diamond is good diamond because it comes with EGL certificate. However, I found very big black inclusion with my naked eyes after I washed my hair with the new ring in day 2. How can a reputation Jewelry store do something to us?  I returned the ring to super shopper at Carnival curies. After I returned Boston, I called DI couple times, but the customer service is very poor communication.  The last e-mail from DI, they only agree to do two options. Option 1:  replace I3 quality ring with $100 more. Option 2 took the original ring again. Super shoper Andrea from Liberty Carnival promised to send me a good replacement.  However, she only returned the ring back to the store and wants nothing to do with her.  If anyone can help us, Please e-mail me [email protected].

Hi !! I have been many times to different Islands and i have always purchased from them. It happened to me that i did go to a Jeweler appraising a diamond and he said that i overpaid.(i guess he wanted the business) After 2 days i sent a friend checking if i could get the same for the price that he quoted to me. Of course the price was much higher and the diamond was of low quality. I will always purchase from DI since their price and service is great.

My story is very similar to many of the ones posted here. I bought a loose diamond from Diamonds International in St. Kitts. Had it appraised once we returned home, the diamond was inferior. I have been trying to get my money refunded but suddenly now it's an EGL stone even though there was no mention of EGL when purchased no any EGL certificate until I demanded my money back. This is a fraudulent company, DO NOT BUY from Diamonds International. Stay far away. I am currently working with American Express to try to get my money refunded; I am also contacting the New York Office of Attorney General and Better Business Bureau. This company needs put out of business. I encourage everyone to involve their credit card company, the Attorney General, the Better Business Bureau, post online; tell your stories to the cruise lines...do anything and everything you can think of to put this place out of business.

while shopping last feruary my husband and i purchased a diamond for $57,000 . we were also on a cruise ship which recommended us to shop only there ,,even though they were advertising for many stores so we went straight there without price comparing because we were told they could not be beat by the port lecturer... well after purchasing the diamond they were setting it for me into a platinum setting and they chipped the stone... well they did not mention that it had been chipped but thankfully i noticed it was ... the sales person actually tried to tell me that the stone was not chipped, i asked for the manager who tried to explain that it was a flaw in the diamond not on the out side...well i wasnt paying for a chipped or flawed stone ,if i did i wouldent have spent 57,000!!!!!! needless to say in about 2 hours of arguing and having to call the police i got a full refund ..also i was offered by the owner a different stone of the same exact quality and size stone i purchased 3 hours... Read more

I was very pleased with shopping at DI. I traveled with Princess cruise lines and purchased diamond studs for 1950. The appraisal at Bailey, Banks and Biddle came back for 5000! Martin,(the representative for Princess) and the DI store in Saint Thomas truly made me a deal and I usually only go to top end stores. Thank you DI.

I'd been looking for a new watch and on the advice of Bruce, Holland America's shopping guru, I went to Diamond International's watch store in Juneau, Alaska. I am normally a die hard when it comes to price shopping, but after Bruce's spiel I was convinced I couldn't do better than DI and I paid $1190 for a Tag Heuer watch. I found when I got home that I could've gotten the same watch for about $900. Even with tax it would've been a couple hundred dollars cheaper. I love the watch and it'll remind me of my amazing trip to Alaska so I'll just consider this a lesson learned and will continue to enjoy it, but I won't be fooled again.

We were on the Norwegian Sun and were also told by the representitive Kimberly Hill, that we would get a great deal especially with out VIP card. Asked her opinion before and after purchase and was lied to. We bought a ring that is Hearts on Fire 2 karats worth of diamonds. Received an appraisal for $7200.00 (the actual purchase price) We consulted with 2 reputable jewelers in Boston and found that the ring is only with $3000.00 - $4000.00. We were also told that there would be no problem returning as long as we were within the 30 days. LIE! That rule only applies if you purchase online. There has to be some recourse! If anyone has any information as how to proceed please email me at [email protected]

Rep on Carnival Fascination recommended Diamonds International as a safe place to shop.  He also said that we get a VIP price (lowest price possible)without the need to haggle.  It was totally wrong information.  We were charged for a white gold chain three times the thickness. The Lot # written on the receipt was for a different chain than the one I got.  All this information was discovered after the ship sailed out of port.  Dealing with their customer support was a run around and still have not gotten things straightened out yet.  I would not recommend this company at all.

I had an excellent experience at Diamonds International. My husband and I bought a beautiful Maurice Lacroix watch for him and a Phillip Stein for myself. We got a great discount compared to the prices we had seen at home. Diamonds International even gave us a warranty from the watch companies and the salesperson was very knowledgeable about watches and explained all the complications and functions of the watches we had bought. I highly recommend this store!

I totally disagree with the above; I bought few times from them, probably spent about 15000 over the years. Great service and good value.

I couldn't agree more with the other reviewers. This is the worst place to buy jewelry! My $1900 diamond studs are worth half of that. They looked absolutely beautiful in the store. I asked them if they treated or enhanced this set and they said they had not. After getting them home and cleaning them a few times, it is evident that they did. My only recourse is a strong BUYER BEWARE!

I was ripped off at Diamonds International at St. Thomas too. The product is very low-graded and their policy on return is unfair for consumers. I was forced to take the store credits, which can not be redeemed unless I take another cruise trip or fly hundreds of miles to go to NY or FL. Stay away from this merchant, unless you want to get burnt!

My boyfriend and I were getting engaged so we decided to go to Diamonds International in St. Thomas after Carnival Cruise Lines highly recommended them. We spoke with Andrew Tachauer, the Supper Shopper on the Carnival Valor. He informed us that we had nothing to worry about when shopping at Diamonds International. He stated that Diamonds International is Carnival's "#1 recommendation for diamonds." Mr. Tachauer told us that we were guaranteed to get the best price there and that if anything went wrong we would be helped by Carnival or by just contacting Diamonds International directly. After being on Carnival several times, we trusted Carnival's and Mr. Tachauer's recommendation and purchased an engagement ring with the matching band that came with it at the Diamonds International in St. Thomas. The ring was damaged during the sizing. I spotted that the diamond was chipped when we got back on board and took it to the port shopping desk. Mr. Tachauer recommended that I go to the Diamon... Read more

I've worked with this company for more than 5yrs the jewellry is sub standard originally tagged made in china then the tags are switched to one which says made in USA the mark up is between 350% - 700% Their so called trade in policy is a hoax where customers get ripped off big time .The shopping guides onboard the vessels who promotes where to shop and where not to shop is on diamonds international payroll the shopping guides all have their sales target it.Whenever they surpass their sales targets makes huge commision. Their discount coupons are a ripoff they instruct the staff to further inflate the prices then take off the $50. or value of the coupons. Jewellry is 3times cheaper in other store not promoted by the ship for profit. If anyone need info please contact me.Do not listen to the shopping guides they are working for the stores they are promoting. always shop with american express card they will help you if you were ripped off.

I wish I had known this site was here before i wasted a LOT of money! I filed a complaint with Diamonds International in July of 2004. When they were setting a diamond and side stones that I purchased through DI, they skorched the platinum, and destroyed on the semi-mount. I have been in contact with Diamonds International almost every week for the past TWENTY MONTHS and there is still no resolution. I have been told I am dealing with the highest supervisor within Diamonds International. I have left 17 messages for him, NONE of which has been returned. Diamonds International is still in possession of my engagement ring, which I have not been able to wear for almost two years. I would NEVER use Diamonds International!!! And I regret using them the first time.

Totally agree, be careful in this shop!!!!!!!!! We visited the one in St. Thomas and on a lark purchased a diamond bracelet. I had it appraised and it turns out it was lower color grade than we had been told at the store. I have put in a claim and I will see how that works out. Fortunately and by dumb luck at least it appraised for more than we paid for it but would have been better off at Overstock.com! I will never shop with them again.

Too bad there one star is the lowest rating possible. I'd like to give a negative Buyer beware if you shop at Diamonds International. On a recent trip to Mexico, I purchased a ring that appraised for $1100 less than what I paid for it. (I had two seperate appraisals, both done by an independent gem labs.) Diamonds International is refusing to refund my money. The friend I traveled with also purchased a ring which appraised for considerably less. Learn from me and do your homework. Do not be fooled by the fact the DI is a recommended store by most/all cruise lines. As I found out after returning home, those recommendations are simply paid endorsements from the cruise lines. They mean nothing. Before you buy from DI, please go to some cruise/travel message boards and search for DI. You'll see that many other people have had similar problems.

Ripp off artists in every store. If you like beeing taken shop at Diamonds International. Selling junk jewelry at inflated prices.