Desert Valley Pediatrics

We've been going to Desert Valley Pediatrics (Dr. Nyarko, Centennial Hills location) since my son was born, he is now 2 1/2. The wait is often over 2 hours. The receptionist was super rude about how we owe $70.00..( I DID NOT HAVE ANY IDEA THAT I OWED $70) The way she spoke, one would have thought it was $7000.00. The wait is bad enough, especially when you have a sick child, but to have a receptionist be so rude is completely unacceptable! I will not be going back!!!

My children have been patients of DVP for over 7 years. I have 5 children. My youngest is specail needs with cerebral palsy and a very rare condition called XXYY Syndrome. He has been hospitalized multiple times for respiratory issues. He has had a high fever and difficulty breathing all weekend. We have been in contact with the nurse line and treating flu like symptoms at home all weekend. This morning in the middle of a national health crisis my children were refused treatment because of an outstanding balance of $100. In these tough economic times we are struggling to feed our children but do still carry insurance. I am disgusted and horrified that this is the standard practice of this office. My children are sick and in need of medical care. Dr. Perez today REFUSED to treat us and told us to go to quick care. I DO NOT recommend this office to anyone!!

One of my biggest complaints concerning Desert Valley Pediatrics is their lack of Customer Service and the unavailability of calling directly to the office front desk. I tried for two weeks to contact the Doctor that requested me to contact her. Everytime I called I was routed to an automated call center or a central reservationist. I left several messages, faxed info, and eventually had to just go to the office personally to leave a message for the Doctor to contact me. During my initial visit with the doctor, the staff seemed annoyed that they have to interact with patients/children. The wait was long, especially for children, and the Doctor seemed to address me (the parent) as a child. She seemed very opinionated and offered a prescription for my child, but forget to write it out and give it to us. For a medical office geared at providing care for children, they don't seem to present that atmosphere or even make it customer friendly for the parents to follow-up with their ... Read more

I was recommended to this group through a friend. I really like doc Perez, she is very knowledgeable and friendly with the kids but I hate when I call they always have me on hold forever! I also agree with all the others, I have usually been called back quickly but once in the actually room I wait about 45 min on average. if they could manage the time more efficiently it would be the best office ever!! Thanks

Dr. Wesley Robertson is my son's pediatrician. He's been taking excellent care of my little boy since the day he was born and has saw him th...

MY DAUGHTER IS 2 THE DAY AFTER CHRISTMAS, AND I HAVE USED THE DESERT VALLEY PEDIATRICS SINCE THE DAY SHE WAS BORN, SHE HAS BEEN HOSPITALIZED TWO TIMES IN THE LAST TWO YEARS, FIRST FOR RSV AT 8WEEKS . AND THEN AT 15 MONTHS SHE GOT THE FLU BAD AND WAS DEHYDRATED, DURING THIS TIME, SHE SAW DR DOWNEY, DR BURFORD, AND DR PILPAHL , THEY WERE ALL VERY GOOD WITH HER. DR PILPAHL HAS DEFFINATLY BEEN AN UNDERSTANDING DOCTOR AND VERY PATIENT WITH ME AS A NEW MOM.

the prices here were very low and the hotel seemed like you should have to pay more to stay there but you dont have to pay that much at all!...

I was going to make an appointment for my daughter, after waiting for more than 10 minutes over the phone, the first girl picked the phone and I asked her some questions, and while we were talking the phone was tranferred to other lady without letting me know, and the 2nd lady was very very very rude from the beginning, apparently she was also talking with someone else at the same time, She first yelled at me "I don't know what you are talking about at all", of course she would n't know if she wasn't in my conversation with the other girl. then she kept yelling on the phone to me "hold on!hold on! hold on!", I was wondering why a such nice personal suddenly became a such rude one, I realized it was a different one when she said "what open appointment she offered to you". But I decided not to go with this doctor since there are a lot of good doctors in town.This rude receptionist is foolish,she dose not really it is the doctor's paitients who create job opportunity for her..... 11/08/20... Read more

I have two kids ages 12 & 4 and they have always seen Dr. Downey or other doctors in his office when he isn't there. I have never had to wait past my appointment time and when I have had to go to the sick call side the wait has only been long on one occassion but that was understandable because there was a really bad virus going around. The doctors are always great with the kids and take time to explain things and answer questions that I have. I would not change doctors offices for anything. Good doctors that you're comfortable with are hard to find and great care is worth having to wait for sometimes! Not to mention both my kids love Dr. Downey and are not scared to go to the doctors even if it's for a shot!

The doctors are great and kind but the wait time is horrible. The wait is often over 2 hours at times.

I brought my children to Desert Valley for several years, and between well and sick care they have seen several pediatricians there. To their credit, the pediatricians that they have there were very good, but they are ridiculously overcrowded. I have been to dozens of appontments and it is very normal to wait well over an hour even when you have an appointment. I also echo the other reviewers complaint about them not returning phone calls. There are lots of good pediatricians in Las Vegas that don't have the same problem with being overcrowded.

I was referred to this clinic by a close friend. I have taken both of my children on numerous occasions to both their summerlin and centennial hills offices. Each visit I was disappointed. The wait at the summerlin hospital was ridiculous. I waited about an hour after my scheduled appointment just to get into a room to see the nurse. Then I waited another 40 min to see the doctor. The long wait was extremely hard on my children. The wait at the centennial office is much shorter however the staff never seems to know what was going on. My daughter's pediatrician had instructed me to go into the office and pick up a request form for her to get some testing done at a lab nearby. When I went into the office and asked the receptionist she looked very confused and tried to tell me that I had been mistaken. After speaking with a couple of nursing and making me wait about 20 min. she brought out the form but had forgotten to bring out the container that was needed. As a whole, Desert Valley is ... Read more

I have a 15 month old and we see Dr. William Downey. He is a great doctor. Always checks everything very carefully, very easy to talk to, asks proper questions, Great with kids, and More. The office has a sick and well side. The office staff seems friendly and helps with billing issues. The only complaint I have about this office is that it is VERY VERY BUSY! We never get in to see the doctor on time (really what doctor office do you?) we always have to wait AT LEAST 30 minutes. And the parking to the building is HORRIBLE! Because it is located in the same complex at Summerlin Hospital! But other than that the doctors are wonderful!

Dr. Lamotte is a very good pediatrician. I have four kids 5,8,11,14. She gives them great care and is very knowledgeable. She is caring and direct. Her staff is also exemplary. The last time I had to go in for an emergency appointment - I called the office at 10:30, had an appt for 11:00. They took me in at 10:50 and was out of the office perscription in hand by 11:10. My last pediatrician's office I had to wait for hours for scheduled appointments. I cannot recommend Dr Lamotte and her professional staff highly enough.

I have recommended this practice and in particular to many, many other families due to Dr.Robertson's caring attitude and careful care. I worked in the medical field for over 11 years and I can assure you that I am not that easily impressed by doctors! He demeanor and gentle touch is much appreciated by my son and his many cousins who are also Dr.Robertson's patients.