Comcast Cable

I can get better customer service from clowns at a carnival than at Comcast. The billing is vague, internet is limited to a few MAC addresses and controlled, TV on- screen options are ancient, and ... did I mention customer service???

I've had comcast cable for quite some time now. I've had it both in my own apartment, as well as the house I'm currently living in. When I was living in the apartment, I never had a complaint about comcast cable except that whatever price you were expecting to pay for the cable (which was already over-priced) always seemed to be much higher after all the "fee's and surcharges". We did have a few small problems here and there, but they came out fairly quickly to fix them. Then when I moved into the house I'm currently living in, I talked my roommate into getting high speed internet through comcast. We already had cable through them. There was supposed to be a six month special for $24.99 instead of the $42.99. The first bill comes and we were charged the $42.99. We call the customer service line, get someone very nice and they told us they would credit the account and fix the problem. Next bill comes and not only has it not been fixed, but a sports package was added. We call c... Read more

I had one problem after another with comcast ever since I started using their service. Anytime I call customer service I feel like just another number and that they are reading to me from a teleprompter. The last time I called in with a concern, I swear, the woman kept saying the SAME sentence over and over. When I finally lost my cool and got a little rude with her and told her I was extremely unhappy and wanted something done about my issue, she finally helped a little bit. I have hung up the phone so angry and unnerved with these people more often than not. Most recently my boyfriend took our cable box into the office to drop it off and get an HDMI, and he said the minute he walked in there everyone had this attitude that they wished that they weren't there, and that he wasn't either. They weren't busy, yet no one said anything to him or even acknowledged that he was there. A manager had to go over and nudge the girl behind the counter, and then she was very rude and short with hi... Read more

THEY INSTALL NEW CABLE LINES UNDER MY HOUSE AND DESTROYED MY DUCTWORK, IT HAS TAKIN AN ACT OF CONGRESS TO TRY AND GET THEM TO PAY FOR REPAIRS, TO THIS DAY, THEY REFUSE TO PAY, I HAD NO CHOICE BUT TO TAKE THEM TO SMALL CLAIMS COURT HERE IN NASHVILLE, $600.00 IN DAMAGES!!! I DONT SEE HOW THEY STAY IN BUSINESS.

Comcast customer service is below any standard that I have ever EVER experienced from any big company. I have canceled the service. The latest was that I called the local number on my bill to find out where I could drop of the rental modem . I spoke with 2 reps during 2 back to back phone calls. Neither could give me any info on where that location might be. This is in Nashville, TN, a BIG town! They simply told me "I don't have any information for any Comcast centers in Nashville" and proceeded to read out loud the names of every small town in TN where they have centers. I still don't know where to drop the modem off and meanwhile they probl keep billing me for it. This company is terrible!

Where do I start other than to say that I wish I could rate this company lower than one star. I have been in Nashville for a little over a month now, and have Comcast service since I have been here. In that time (exactly 42 days) my service has been out for 16 days. Of those 16 days, 6 of them were on a Saturday or Sunday while I am off work and actually should be able to enjoy the product that I pay for one month in advance. After more than 200 weekday cellphone minutes used, I have had 6 service calls made to my home. During those visits, I have had a cable "install" where the wire was run along the top of the door frame and then a hole was drilled through the wall for an "outlet". Another 5 service calls were made to tell me that my signal was low. A final sixth call was made at 8 in the evening from a competent technician that realized that I had a 20 year old splitter running in to my home. Like the people at Guiness Beer say, "Genious". During this whole fiasco, Comca... Read more