Clara Milas Bridal Shop
Approval Rate: 50%
Reviews 36
by hotdots1
Sun Dec 20 2009The customer service leaves much to be desired at Clara Milas. Upon arrival, you are instructed to remove your shoes. As we first visited in the summertime and were wearing sandals, we had to walk around the store barefoot. This is gross and unsanitary. We were told the reason was to protect the gowns from getting dirty, yet I note that all of the staff walk around the shop with shoes on, so the purpose of having us barefoot was totally defeated and completely unnecessary if the gowns are properly handled (obviously they must not be if they’re getting soiled without even leaving the store). None of the dresses have tags, and the staff will not tell you the prices unless you order. After that, the payment terms change at the discretion of the person you happen to be talking to at the moment. We were initially told a $100 deposit was required to place an order. Then we were told the gowns needed to be paid in full before an order could be placed. Then $100 was fine again. Then,... Read more
by citysearch2045_99792
Mon Oct 19 2009Talk about bad service! i bought a Prom Dress there and went back for my wedding dress because i felt comfortable there. well was i wrong no...
by citysearch6404_3485
Mon Oct 19 2009I was googling to find Clara Milas' website and have found that their website account has been suspended. In addition, I happened upon thes...
by mandy1301
Sun Oct 18 2009Talk about bad service! i bought a Prom Dress there and went back for my wedding dress because i felt comfortable there. well was i wrong not only did they order my dress 3 sizes to big they promised me the stitching on my whie and blue dress would be silver and if was gold. when i brought this up they said they never said that to me. i was told my bridesmaids dresses would be in no later then the 12th of September, two weeks later they were still not in i called every week first i was told they were stuck in customs, then i was told they had lost them then i was told i needed to stop calling because it was harassing, well no you lost my dresses it is not harassing. 5 weeks later they came in. then i tried to make an appt to have the girls try the dresses on as they had just came in. i was told this was completely ridiculous and a waste of there time. well no i can come and see my dress when ever i want. after figiting about the appt i finally made one. today was the appointment day we... Read more
by csmobileus2117_232861
Sun Oct 04 2009I recently bought my wedding gown there and worked with Kim shd was very helpful and patient .She actually picked out my dress and veil.As for the owner she is rude to her employees and customers.If you go there ask for Kim or Laurie ONLY .Stay away from owner at all costs.
by citysearch_1270643626
Fri Aug 07 2009The only wonderful thing about Clara Milas is that I absolutely loved my wedding dress. The customer service there is HORRIBLE except from L...
by citysearch1435_549759
Tue Aug 04 2009I have had a great experience at Clara Milas. I was never treated with anything other than respect. The woman who helped me was great! I ...
by citysearch1278_486036
Wed Jul 29 2009Went to the shop last night - Laurie was very nice and friendly. I found one dress that I liked - they couldn't tell me who the designer wa...
by citysearch_1079657621
Tue Jul 21 2009I have worked in the Bridal industry for 30+ years. It is customary to take the labels out of dresses and has been an ongoing practice for a...
by citysearch_534212922
Thu Jun 18 2009DO NOT SHOP HERE...OR EVEN WALK INTO THIS STORE FOR THAT MATTER. THEY HAVE THE WORST CUSTOMER SERVICE AND RIDICULOUS POLICIES! THE OWNER IS ...
by citysearch_710661866
Sat May 02 2009The Manager/Owner there has the Worst Customer Service I have ever seen! I wanted to cancel my alterations to my dress and she said she had ...
by citysearch_331952251
Mon Apr 27 2009My sister in law is getting married we ordered a junior brides maid dress and flower girl dress for my daughters that cost almost $350.00. T...
by citysearch_2097170622
Mon Mar 09 2009I have been in so many weddings and when the Bride chooses Clara Milas I cringe as I know the extra expenses I will have because they purpos...
by citysearch_701673770
Tue Feb 17 2009I got engaged a year ago, and someone told me to check out Clara Milas, so I did. I found my dress, my bridesmaids dresses, and my flower gi...
by citysearch1979_595207
Mon Oct 06 2008My cousin got engaged a few months ago and I got engaged a few weeks ago. We both wanted to try on dresses at the same time so we wouldn't ...
by citysearch6721_10198
Sun Sep 07 2008My daughter lives in Utah and had only 10mos. to plan her whole wedding. She came home in Oct. and we went to Clara Milas to shop for her dr...
by citysearch_241323786
Mon Sep 01 2008My first experience with Clara Milas was in 2000 when I was a bridesmaid in my friend's wedding, and she had picked out dresses from there. ...
by citysearch_227748427
Mon Jul 28 2008I've also placed a complaint on City search as well for the Buffalo area. My sisters wedding is in Buffalo. I live in NYC. I took my me...
by dawn3451
Mon Jul 28 2008This is a current crisis with this Bridal Shop. My sister signed some sort of contract. FYI, They basically relieve themselves of any responsibillity for their dresses. Out of all the Bridesmaids, I'm from out of town. We were asked to provide measurements. They informed my sister the dresses ran small. I'm a 7/8 and always have been. They told my sister I would need a size 16. Now, no one else in my family recieved such a large size and we're all close in size. My sister the bride informed them that was too big and even suggested to take measurements from her. They still insisted with their expertise that, that was correct. Well, I'm currently trying to have alterations done in NYC. And, my sister is on the phone with them constantly...They won't help and blame dme for taking my measurements. Oh, by the way my daughters measurements were right on for a Junior bridesmaid. They are not accomodating and if anything are out to make a fast buck off the dresses that they sell! ... Read more
by ipolska1
Mon Jun 02 2008This is the most unprofessional business I have ever dealt with!!! I ordered a new dress and after waiting 5 months, they tried to pass off an old, repaired gown for my new gown!! After 2 days of lies, they admitted that they made a "mistake". I am sure the fact that I told them I was taking legal action helped change their mind. I refused to take the right gown out of principle and we are going to court! Unless you want a disaster, STAY AWAY from Clara Milas!!! I should have known to stay away when I noticed they cut all the tags off the dresses and will not tell you the make of the dress until after you pay 50% of the gown price.
by citysearch9887_88445
Thu May 08 2008I went to clara milas blindly searching for a bridal gown. I should have went with my instinct and left but I stayed. I ended up finding a...
by citysearch_849133032
Tue May 06 2008After trying a few other bridal shops we found our bridesmaids dresses at Clara Milas. Although we were forewarned about the bad service at...
by citysearch9921_81088
Thu Apr 24 2008Like many of the other reviewers, I had a certain designer in mind and in fact had 2 style #'s by this designer that I knew I wanted to try ...
by citysearch1276_514546
Mon Mar 31 2008I have to agree that if you do go to Clara Milas, DEFINITELY ask for Laurie. She is so helpful and polite. I have been to Davids and was not...
by citysearch3486_52173
Fri Mar 28 2008We found Clara Milas through a certain designer's website. I had tried on this designer's styles and knew I wanted one of them. When we ar...
by citysearch2846_99777
Fri Feb 22 2008I have had similar bad experience as last post. Nightmare - I think they gave me an ulcer. Also I posted about them on this page and my po...
by citysearch1160_119040
Tue Feb 19 2008All I can say is that this is the most UNPROFESSIONAL place of business I have ever dealt with! I ordered a new bridal gown back in Oct. 07...
by citysearch5955_46024
Thu Jan 24 2008What a Wonderful Place I have gone to Clara MIlas 2 times both expiences were very good .I had bought 1 of the dresses the first visit.They ...
by citysearch1558_718565
Fri Jan 11 2008On my first visit to Clara Milas the woman who helped me (her name was Laurie) was very helpful, patient and treated me with the utmost resp...
by citysearch3456_53054
Wed Jan 09 2008Drove from Canada to see mother of the bride dresses as well as prom dresses for my daughter. They only had dresses that have been around f...
by citysearch5809_94778
Fri Dec 28 2007I have been to Clara Mila's for multiple weddings, including my own. After some horrifying experiences at other bridal shops, I was relieve...
by princesswi_1904598363
Mon Aug 20 2007Very disappointed...not a large selection for mothers of the bride or mother of the groom........try another place
by citysearch7989_33217
Mon Mar 26 2007In a recent Visit to Clara Milas, I was really excited to try on wedding gowns, my grandma and aunts bought their gowns there and talked abo...
by citysearch3753_57600
Sun Feb 12 2006When buying a maid's gown for my sister in law's wedding, my sister and I were waited on by a very impatient employee who made us feel incom...
by citysearch_232125609
Tue Nov 29 2005I have been to 5 bridal shops and this was by far the worst place. The people who worked there did not help at all and actually made my mom...
by citysearch4635_53792
Mon Nov 07 2005I've only purchased one bridemaid dress here and that was fine. But I've brought all my dresses here for alterations, even one from David's...