Charter Cable TV

Approval Rate: 30%

30%Approval ratio

Reviews 48

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  • by


    Thu Jul 28 2011

    I was in the service for a long time, so of course I've lived in a lot of different places. I've dealt with, literally, at least a dozen cable companies over the years. (I'm 47 years old) I've had some good cable providers, some not so good but not so terrible either, and some bad ones. But Charter is BEYOND bad. They are abysmal. Incompetent. Expensive. Unreliable. Matter of fact, the only thing that's reliable about Charter Cable is that you can RELY on them to be incompetent, expensive, and unreliable. It's a vicious circle. Or in their case, a circle-jerk. #1: Pixellation and/or 'tiling': This happens almost on a daily basis, good weather, bad weather, so-so weather, doesn't matter. #2: Trying to access on-demand and getting an error message: This happens to me at least 2 or 3 times a week, and I always have to spend at least 30 minutes on the phone waiting for tech support (wait, what tech support?) before I'll finally be able to talk to an honest-to-God person, who then sends a... Read more

  • by


    Wed Jul 27 2011

    Terrible services, terrible speaking with the billing in India (I'm ok with outsourcing, but they should hire people that can speak the language not read a script), and terrible prices. I have been a Charter member for 1 year now and they have managed to raise my basic cable and basic internet from $83.50/month to $108/month (that's WITH a promotion, would be $118). If there was any other cable company in the area I would use them. I'm starting to look into getting direct tv, given there will be a hideous looking dish in my yard, but maybe I wont feel such anger every time one of their terribly priced services stops working (my cable hasn't worked numerous times, on demand hasn't worked numerous times, and cable is either too slow to work or is not connecting about an hour of the day). Their slogan "Watch TV Weather or Not" makes me want to throw a flaming torch at every billboard I see. haha! I'm not a violent person, I just really really hate Charter.

  • by


    Sun Nov 28 2010

    Charter is, by far, the very worst.

  • by


    Sat Nov 27 2010

    I changed to ATT Uverse about a year ago. When I called to cancel with Charter, they were super rude. Would not answer my questions about return of equipment, etc. but did tell me it would take 8 WEEKS to get my refund. ACTUALLY, it took 8 MONTHS! almost to the day. When I complained, they were not apologetic and had the attitude...."so what?" Incidentally, I love ATT. I have telephone, internet and TV. Their service is great and the bundle is cheaper than Charter.

  • by


    Wed Nov 24 2010

    We moved to MO three months ago and we originally wanted to get ATT Uverse for cable and internet. Unfortunately, they had a full installation schedule and going with them would have meant no service for us for 2 weeks. We went with Charter instead. BAD IDEA!!!!! We've had nothing but problems with our cable! The problems we had during installation should have given me ample warning of how terrible Charter will be, but my husband and I have been too busy that we've continually convinced ourselves to give Charter another chance. To begin with, we had neighbors knock on our door to complain that they lost their service because a technician unplugged their cable to put in ours. We also had a letter threatening us that our bill will be forwarded to a collections agency because of late payment, and this was after about two weeks of service when we haven't even received a bill yet! Our OnDemand service is so spotty that I don't even know why we have to pay for it. I keep getting error mes... Read more

  • by


    Sun Nov 21 2010

    Their service is horrible and they don't want to give us the NFL network. A half a star... 3 stars Sent from my iPhone.

  • by


    Thu Nov 04 2010

    Just call to cancel services and they will, veeery quickly fix the pixelation problem. It will work for one or two months. then repeat above.

  • by


    Mon Oct 25 2010

    0 stars Thank the FCC for not labeling the Internet a telecommunications network in 2002. That's why we have the dualopoly that is charter and comcast, whereas countries like Korea are kicking our ass with Internet speeds with lower prices because they have competition. I hate you FCC and Charter..

  • by


    Fri Oct 15 2010

    Charter Cable sucks really bad. Because they have a monopoly and there are few other options in my area they can treat customers as poorly as they like. Our cable box went out last week and I disconnected it and had my wife take it to their office to swap out. She said she got terrible customer service there and the people acted like she was a big impostion for interrupting their gossip. The guy at the counter took her box and gave her a different kind of box. After I hooked it up we decided that we hated the new box. The menus were all different and non-intuitive and didn't offer the features of the old box. I called and asked if she could come and swap it out for the other type. She was told we could only get that box if a service guy came out to install it. So we scheduled it and they said that somebody had to be there from 8 to 5. I said that was ridiculous and then they said from 1 to 5. I had my father-in-law take off work and sit there all afternoon. No one ever cam... Read more

  • by


    Mon Oct 04 2010

    Charter is the ONLY option for high speed internet where I live, so I've suffered with it for almost 8 years. Here's what to hate about them: (1) Used to have very frequent outages, now down to not-too-frequent (2) Always hiking the prices by extreme amounts (currently $130 /mo for 5Mbps internet + digital cable, no premium channels, no dvr, no hd in that amount...if I were really stupid, I could get phone in there for the same price, but a 5 day non-comp'd outage two years back convinced me not to go that route) (3) Non-existent customer support (the solution is always "Unplug it, wait 30 secs, plug it back in, does it work now? No? We need to schedule a service appointment. We have Tuesday from 8:00-5:00 open. No, you don't get to choose a time. Your time slot IS 8:00-5:00.") (4) No show on about 50% of all appointments. (5) When the DO show, if they send outside people and you need inside people or vice versa, that's another appointment. (6) I've had to have repair people fix wh... Read more

  • by


    Sun Oct 03 2010

    I'll start by saying that I live in a certain county in NC that starts Cata where charter has the county commissioners in their hip pocket. Charter has NO competition here so they are basically free to do what they please. Anyway, I would just like to say that I have lived in the same home for 30+ years so it isn't like I'm new to the area. I have had their so called internet and cable tv service for some 15 years now. The tv portion tends to work ok until you get to the HDTV channels, where there is constant interruptions. The internet service SUCKS! I have had problems with it since day one! In the summer time when temperatures rise, it drops out. Then when it gets colder, it drops out. This leads right into their constantly overloaded and overworked equipment. During the day when everyone is home or on the weekends service it almost non-existent. I pay for 10mbps service but tend to get somewhere in the neighborhood of 30kbps during these times! I know that cable service... Read more

  • by


    Fri Oct 01 2010

    Moved here from out of state and ordered cable - 1st bad sign of too many to count- 4 day wait - WHAT? - had to schedule two (2) separate "technicians" because 1 handles phone, 1 handles cable. Installation day- 1st tech shows up- spends 1 1/2 hours and tells me he has to have a construction crew out to dig a trench from the garage to cable box. I ask- when? He assures me they will be back 1st thing tomorrow to dig the trench- (by the way, the phone "tech" never showed up) - Next day- at 12pm (no longer "1st thing in the morning") I call Charter which is always a nightmare in itself... The very unknowledgeable customer service person advised me that I had cancelled my order - WHAT? Okay, really? I explain the scenario re: the trench, yada yada. CR advised she will place an order in for me- and lucky me!! It would only be three (3) days until the techs (both #1 cable, and #2 phone) can come out for installation- I asked about the trench issue and was assured it would all be handled by ... Read more

  • by


    Sat Sep 11 2010

    Wow I sat here and read a lot of reviews about Charter Cable. The reoccurring theme is that EVERYONE hates Charter. Out of three hundred or so, about four people had something good to say, Definitely Charter employees. Even one person said he liked Charter and still gave them two stars, how pathetic. This is hands down the worst so called cable company ever. The only reason they are still in business, is the fact that most of there customers have no alternative. I've had there pitiful service for two years. The first year, I had 16 service calls. There service techs and customer support are totally incompetent. You call them with an obvious reoccurring problem and they have the nerve to try and sell you more of there useless service. I'm actually considering having no cable at all, they are just that bad. I'll wait for Verizon.

  • by


    Fri Aug 20 2010

    I recently cancelled my Charter service but did not do so in time before my next bill posted. I cancelled my service, and was told my forwarding balance would be 1 cent. Two weeks later, about at the time the bill was due, my balance still said $125. I like having good credit, so I paid it. A week later I looked at my account and it said I had a balance of -$125, meaning they owe me that amount. I could not access the account features online, so I went to the online chat, because calling Charter gets you nowhere. I spoke to someone who said their name was Jenny. I asked her if they could put it back in my checking account that paid that bill. She said they would have to send me a check and asked for my new address. This was our conversation, verbatim. Me: When should I expect the check to arrive? Jenny: Six to eight weeks Me: Wow, thats a long time. Jenny: Yes, it is. Do not worry, you will get it. Me: I'm not worried that I wont get it, why does it take so long? I don't think you ... Read more

  • by


    Sat Jul 24 2010

    Charter is definitely incapable of fixing the pixilation / sound problem. The problem has been occurring for many, many months without resolution. Their support people "sympathize", but that is just tech support speak. Then, if you have them come out they charge you for the service call. Their HD Moxi boxes have been "blowing up" and they do not have replacements available. They do provide Scientific American boxes, but these are significantly inferior in features and performance and are not competitive with other boxes, HD, or otherwise on the market. You have to constantly call them for support and nothing is ever really resolved. It seems that they have some kind of hardware, or software problem with their tv service since the network performance seems to be fine. Given that they have a monopoly in the glendale, ca area, there are really no other cable choices....only satellite. If there were any way to register how extremely dissatisfied we are with the cable tv we would ... Read more

  • by


    Fri Jul 23 2010

    Once again - total tiling and pixelization on a Saturday night with Charter Cable. Call them and they mysteriously can find no reason for it. Yeah right... I've heard this song before. No they will not credit me - of course what I really want is for the stupid cable to work, but that's too much to ask when it comes to Charter CABLE. If you have ANY other choice than Charter, I recommend you take it. Ah... if only zero stars was possible. Edited 7/18 Well... now it's Sunday and still not fixed. Complete tiling/pixelation with distorted sound to go with it! I just want to watch my program and in desperation tried to see if I could sort of "see it" through the pixelation and at least "hear" what was going on. Not possible! I called several times today and naturally they have their standard recording that they are aware of the problem and "technicians are at this moment working to fix it" Ha ha. I, of course absolutely believe them! Why wouldn't I? Just because I've heard... Read more

  • by


    Tue Jun 29 2010

    For the most shamless of billing practices, pathetic internet speed and more aggravation than you can handle DAY AFTER DAY, all one needs do is get Charter 'High'speed Internet services. I live in Kingsport TN and the tech JUST left. 30 min before he got here I had internet again and my ps3 speed was around 7.5 mbps So I was happy, since it been down 5 days (which they refuse to pro-rate by the way). He comes in hooks his lil gadget to my modem and now the best I get is 2.7mbps but mostly stays around 1.3mbps. For 60.00 per month I think I can get DSL up to 10mbps so guess what! Im calling them to tellem to shove watever they did because this customer is GONE. Bankruptcy is the BEST thing to happen to Charter and I hope they get taken over by ANYBODY else. Charter has monopoly here and theres knowone else here so they charge whatever they want.

  • by


    Thu May 13 2010

    I have had charter for 5 years and since the beginning I have had problems. They were all minor like the DVR getting fried or loosing internet. But now there seems to be more and more problems. In the last three months alone 5 new HDdvr boxes. Now for the one that just really got under my skin. About 2 weeks ago(I live in Wisconsin) I woke up in the morning and all three of my services were out, cable, internet and phone. I got on my cell and called, and oh how surprising another brain dead help desk employee reading through his or her script. After telling them to stop with the talking and send a tech out immediately cause I`m done talking. About 6 hours later the tech comes, which by the way was a very nice guy. As soon as I told him about all three services not working went directly to the outside box, I live in a condo eight units side by side. He found that my line was capped! What the &^%$ I have never been late with my payments in 5 years. after he took the cap off everything wa... Read more

  • by


    Thu Apr 01 2010

    Charter Cable TV is terrible. They have very few HD channels, the picture "tiles" out all the time and the DVR they gave me was a factory refurbished which skipped, paused and muted out all the time. I had them for two weeks and then went to Directv. I am much happier. Their customer service is poor and they try and upsell you with another product every tIme you call them. Avoid them at all costs. You'll save money, time and patience by doing business elesewhere.

  • by


    Sun Mar 28 2010

    We use charter for our motel business and have had tremendous difficulty getting HBO working for 2 months which we pay extra for. They still had the nerve to charge us for it when no one would come out to fix it. Even one of the technicians that finally came out to fix it said charter is terrible when it comes to customer service. AN EMPLOYEE THAT WORKS FOR YOU SAID YOU HAVE HORRIBLE SERVICE, there is something wrong there!!! Finally HBO started working for a week, then what do you know its not working again!!! A technician comes out and says they need a part to fix it and they'll have to order it. Finally, HBO works for a couple days and then suddenly the whole channel blacks out displays that not authorized to view it. When we called to see why this happened.. charter had the nerve to tell us we didnt pay the bill for it.........NOW HOW CAN WE PAY FOR SOMETHING WE NEVER RECIEVED A BILL FOR FIRST OF ALL.....SECOND SHOULDNT THEY SEND A NOTICE BEFORE THEY CUT IT OFF!! we have called and... Read more

  • by


    Sun Mar 28 2010

    The picture and sound break up on a regular basis, at least weekly in the Whittier, CA area. It's a big hassle when you call and finally you get a response that technicians are working on it. The Internet service is OK.

  • by


    Thu Mar 18 2010

    Charter is really stupid. They are going to lose my business because their business model is built around offering reasonable rates if you do not have all your services with them and screwing you once you do have all your services with them. My bill has increased steadily month after month since signing up for a 1 year triple play deal awhile back. Now, when I am looking for the next deal, I am told those offers are only for new or customers without all 3 services. With all three, my only option is to leave Charter completely for at least 30 days and then come back. Well, I guess I'll take AT&T's 1 year promotion and then when its up, switch back and forth a year at a time!! SUCKS!

  • by


    Wed Mar 10 2010

    Charter has the worst product bar none. I have been lied to so many time by them I can't tell whats the truth any more. Here I am again a 3mb connection when they promise 10. They came out a month ago and said I had a bad modem. In a week that modem went belly up. Then they wanted to charge me come out and replace the defective one. WHAT ???? Let me explain before its misunderstood as they installed the modem not me, so if it broke or was installed wrong it was their doing. Yet now the charge for fixing the bad part. I wish I could gather up the Charter Executives in one room, and close the door and give me just ten minutes, with a bat. These guys do not get services , I think they think good service, is when we service them with our cash. I hate Charter, they are all Nimrods when you call them. Most morons under one roof. And the tech guys are as bad. Now charter wants me to buy a modem/router combo from them because wow for some reason now this new modem they replaced can o... Read more

  • by


    Mon Mar 08 2010

    Charter raised my basic cable from $8.50/month to $24.99/month - around a 193% increase per month. I only watch a couple of stations. Charter got us over a barrel. We cannot get ABC, CBS, NBC and PBS clear, even with an antenna. I do not wish to pay to get Charter out of bankruptcy and I do not wish to pay for "additions" to the basic rate of which I had no choice. When Charter gives me the argument that programs cost more, I think it in is a lot of Buncome! Because of Charter's poor history of customer service and inaccessibility [in speaking to a real person] added to this rate hike, I will go for satellite television even out of spite, even though I will pay a little more.

  • by


    Thu Mar 04 2010

    I have dealt with your customer service for the past 9 years and I am still surprised at the rate at which your understanding of the customer continues to degrade. Your rates for a monopoly go unchecked unless you want a dish, which I now have an appointment scheduled to finally install. Your customer service personnel have no ability to resolve a billing problem. Your technical support people want to simply waste time by unplugging and rebooting your unreliable equipment. My problems have only been resolved by returning your equipment. You do not list your local office phone numbers for customers to call forcing calls into your inept call centers filled with lack of empathy. Upon my last visit to your local office in Cleveland, TN your desk clerk actually asked me why I didn't just call the office. I asked her to pull out a local phone book and show me the local office phone number. I then asked her to pull up the internet and show me a search where I could find a local of... Read more

  • by


    Tue Feb 23 2010

    Worst company I have ever dealt with. They raise your prices every 6 months. You have to call and complain about it and haggle with them about your price. I recently got a coupon for a free On-Demand movie and when I tried to redeem it, it wouldn't work. I went onto the online chat service to try and get help and they tried to redeem it, just as I had done and said they couldn't do any more. They gave me a number to call to try to sit on hold and get it straightened out. This was a $4.98 coupon and they probably figure you will give up trying that it is not worth the hassle. I'm sure alot of people do because they make you sit on hold for at least 30 min. After complaining to the online chat support on how they can't help me, he said he would try and "conveniently" got disconnected. I can not WAIT for AT&T to come to my area. I will drop Charter so fast. Unfortunately, this is the only cable company in my area and because I live in a condo, I can't get satellite. I have no other ch... Read more

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    Mon Jan 25 2010

    Charter is abominable. Different people say different things and they can’t keep their prices or their services straight from one person to another. Their support representatives are obviously overseas and fight with scripts and English. They don’t listen or don’t understand well enough when the customer needs their attention on something other than their script. I talked to their billing department AND can’t get information on my first bill because I refuse to give them my social security number. I know they will invariably overcharge me for something because nothing else has occurred correctly from signing up for their services (I know, that was my first mistake) to installation to working through obvious problems with their poor customer unservice. FIOS isn’t in my area yet and when they are, I’m jumping to them. You all should do the same. Umatter2Charter when you're researching them only. U guys should be fixing the rampant problems at this horrible company.

  • by


    Sat Jan 23 2010

    Too bad I can't give NO stars or negative stars. I cancelled my cable on 9/18/2009 because I got the new Verizon FIOS, which is great by the way. Brought the equipment down to their Irwindale location because I wanted to get rid of them once and for all. Got a receipt stamped all equipment returned and service cancelled. I had a remaining balance of $110.85 which I was told would take 6-8 Weeks. On 12/18/2009 (90 days later), I received a check for $38.38, I of course called and was transferred left and right, finally they said, you did not cancelled until October, I was furious and said I am looking at my receipt here. The lady on the phone said "well I can't see it so all I have to go by is what's in our system. You will have to go down to one of the offices and show them. OKAY FINE, take 1/2 day off work to go and show the receipt, waited in line for 20 mins because all their customer service reps are incompetent. Everyone in line was disgusted on all long it took. Finally get to t... Read more

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    Tue Jan 12 2010

    Contrary to what the add here prays, obviously , there is no "Customer Satisfaction Program". My 3 months experience as a a new Charter customer who just moved to S. Louis, MO from NJ was at least the worst I got in 25 years as a cable TV customer. Starting with a u$s 9.- /mo for the very basic service of 70 and some channels promotion who was never honored and that made me pay u$s 79.- /mo instead. When I complaint about this, they told me that I ask for a package increase which took from 9 to 79 which is not true. The representative over the phone , instead of following the "Customer is allways right" rule, he choose to argue with me like if I were lying to try to take an advantage. Worst thing was I never received 79 basic channels or the imaginative upgrade package....I only received 33 channels from the beggining. When I went to the local office to express my frustrations with the "written" promotion on hand, they only told me to go and talk to the person who made the offer who i... Read more

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    Sat Jan 09 2010

    Charter's service is actually pretty decent: I rarely have internet or TV outages, but they get major black marks for playing the pricing shuffle game, as well as harassing current customers for unwanted service expansion. I have had their basic cable + internet service in the St. Louis area for about a year and a half now, and in that time I have had my bill get jacked up an extra $20 to $30 (as much as $90) three times, and had to call customer service to complain. They offer the usual "you were on a limited time promo rate" excuse, then drop it to my regular rate. I have to believe that from Charter's perspective, there are plenty of suckers who will just pay their bill without noticing the increase... "if no one complains, have we done anything wrong?" I moved a couple of weeks ago and had to have my service switched, so I called for an appointment. I received follow-up calls with an operator calling to "confirm" the appointment, while using the opportunity to try to sell me on ... Read more

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    Fri Jan 01 2010

    We're new to Asheville. We're settling down in North Asheville. Our friends just got the Feb. 2010 issue of Consumer Reports. We come from NY where we had Cablevision/Optimum. It was fabulous and reliable and customer service was great. We had it for about nine years after giving up on VZ DSL and just cable for t.v.. We're now here where we've heard bad things and laughs about Charter. I had trepidations after looking at their website then calling customer service... Now CR rates Internet as below average on Value, Reliability, ave on Speed, below ave on Phone/Online and In-home Support. Two of our friends here refuse to get their television service. Other people, in our house-hunting adventures, laughed at the thought of our getting Charter. I don't think it's funny. Where's the competition here, ESPECIALLY when you're at the bottom of the various lists and your company gets laughed at. TV is at the bottom (16 out of 16) and indicates everything is close to the worst. I'... Read more

  • by


    Thu Dec 31 2009

    Thought Charter could use a good review, it's been a while. Actually I have Comcast at Wiseguy HQ, but I have Charter at my place in northern Michigan. The basic cable runs really well, but I only get up there a couple times a year now. So maybe there are times when it isn't running good and I just don't know about it? I'm giving a 4 anyway.

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    Tue Dec 29 2009

    I have had cable with Charter as long as it has been in this area, when they acquired Falcon Cable . I have had high speed internet for a number of years. Their products are not the problem, the service is. I have never dealt with Charter on a matter of service that did not take endless amounts of time to get settled. Their policies often border on being unethical. Case in point, I recently received a letter stating I had been receiving high speed internet and they had not been charging me rental for the modem. I contacted the number on the letter and shared with them that I purchased the modem through Charter when I first requested internet service. The young lady checked and said yes she could see the date of the purchase and would make sure that I was not charged the rental. I asked why I got this letter if they had in the information that I purchased the modem. She said they sent one to everyone. I asked, so if you purchased the modem you had to call and get it corrected, to wh... Read more

  • by


    Thu Dec 17 2009

    I have lived in several states and have had numerous cable companies. I rate Charter as one of the worst in Customer Service. For several months I have had problems with billing - I cancelled some services and continue to be billed for it. I call every month trying to resolve this these issues, and every month I am told it has been corrected and given the new balance due. Every month I pay what I am told over the phone to pay and every month I have a balance brought forward. Today when I called I was basically told I was a liar and that I never called several months ago to cancel this service. When I asked to speak with a supervisor I was told my account will be credited for the discrepancy for 3 months (not the 4 that should be credited) and that I would be charged $1.99 for a service correction fee. Are you kidding me? Charter makes a mistake and I'm to pay for it? Did I mention that I was told I still had premium channels even though I haven't for several months? I insiste... Read more

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    Tue Dec 15 2009

    I don't know what happened with this company. Do the employees hate working there or what? Why lie to me TWICE about scheduling someone to come out to my house and they never show? why? I lost time AND money from work waiting for someone. Why tell me I need to get a new modem when I probably didn't need too. Why give me the wrong address AND phone # to go pick up a new modem? All I did was call to see if there was a problem because I couldn't get internet service. And I've spent 2 days of my time trying to deal with this. Charter is a big disappointment. And if I get charged for ANYTHING related to the modem or the appointment (that is now scheduled for this friday), I will definitely be writing the Attorney General of CA.

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    Tue Dec 01 2009

    Old, worn out equipment, almost non-existant customer service, revolving automated telephone system, what's not to love? Did I mention frequent increases in prices and decreases in service quality? If you have a comparable alternative, take it. Charter really does suck!

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    Fri Nov 20 2009

    Charter needs to hire people who speak english, a phone tree where actual customer service is accessible, tv service without lines running through it, internet that doesn't drop constantly. Heck , why not boycott them completely. They are, by far, the WORST internet - phone and TV company I've ever come across in my life. I've used tons of other cable, internet and satellite companies without problems. I will be dropping Charter and spreading the word all over as many sites on this internet as possible that they are the worst service in the universe.

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    Fri Nov 13 2009

    I called there tech support about the Weather Channel on there cable TV. Advised them they have a problem and read the info from the Weather Channel on how to correct the problem at there Charter end. I was informed they would send a tech support person to my house to check it out. I asked the woman if she under stood what I had just read to her and where to get the info on line about the trouble. Yes she stated but we need to send a tech support person to your house? My reply forget the whole thing I hoipe to move and when I do no more CRAPPY CHARTER CABLE for me it will be out of the St. Loiuis MO area. I would rate them a 1/2 not even a whole star but could not get it.

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    Wed Oct 14 2009

    I have lived in many states and have dealt with many cable companies. Charter Cable is the absolute worst I've ever had the displeasure of being a customer. They take two to three visits to fix common, simple problems and instillations can never be done in one visit as they never get it right the first time. Communication between the offices and technicians is poor to non existant and work orders are most often relayed incorrectly. I've actually had a neighbor who moved in and called in an order to hook up their service. When the technician arrived, he disconnected my service. Getting them to straighten that out was a whole new battle. And don't even consider transferring your service unless you like undue stress and aggrivation. You also have to watch their bills VERY closely. I have not known anyone yet who has Charter and has not received HUGE bills that were in error. Getting Charter to correct their mistakes can cause the calmest person to scream in frustration. All in all, C... Read more

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    Wed Oct 07 2009

    We have Charter Cable much to my chagrin. Charter has taken TWO AND THREE VISITS to fix common problems - then proceeds to BILL THE CUSTOMER for extra service calls. They use the most motley crew of subcontractors, most of whom do not speak English and some of whom don't shower. Under normal conditions, I'd call the police if one of these guys showed up at my door. The are not knowledgeable, as the ones who have come here have spent the entire visit on the phone polling their friends on how to fix the problem. Charter says in its advertising "we don't have the weather related problems of DirecTV" like the heavy pixelating. However, I have TWO HOURS of recorded, supposedly HD Monday Night TV that are unwatchable as they are so heavily pixelated, you can't tell what show you're watching. No matter how bad things get with Charter's service, they see no reason to expedite a service call and appointments are frequently two to three days out - if they come at all. I recently arra... Read more

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    Tue Oct 06 2009

    I just called Charter at 3a.m.. While watching tv tonight,the show I was watching,"froze" on the screen. All but 3 stations were either froze or blackened. The guy said the node was broke in most of Michigan and they were trying to repair it. I live in a very small town,and you either have Charter or nothing. They have a monopoly on all the televisions in town. And not one roof has an antenna . You,d plug your tv in,all fuzz ,call Charter and say you want Cable. Now of course they have the boxes,but with charter you don't need them. But you know what charter advertizes on our stations. For $5.00 more a month,they will give you a better picture. The same picture that everyone else is getting with the box or from their own company for $0 what we're suppose to get for free,we have to pay $5,isn't that cheating the public,ripping us off? Charter should be reported to the authorities

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    Mon Sep 28 2009


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    Mon Aug 31 2009

    how could i put this in a few words.. its so despicable, i don't even know where to begin here. aside from appreciate their good, constant-quality(no cut offs) service, but at a pricey rate. creeping-up rates at every chance they get. running your own TV commercials on your own service programs, what for? every time i see their TV commercials, i just wanna shove my foot up their mouths. they're such faking morons. " hi, I'm Porscha." it gets really annoying after seeing it like 20 times/day for no reason at all. keep sending Spam letters once a month or so, saying you can get a great deal for blah blah blah, but in fact thats the hiked-up rate already. BTW, I'm paying $80/mo for Internet & Cable. just lost my trains lf thought lol but I'm quite sure, this is some every day matter to many Charter customers out there. not to mention those corporate bastards are prancing around their little cubicle with thier cute little cup of coffee, chitty chatty away, enjoying it off with th... Read more

  • by


    Sun Aug 16 2009

    Their customer service representative was on the phone with very little wait time and answered my questions very well. He knew what he was talking about and was able to explain things in a way that made sense. Their service has been nothing but stellar so far.

  • by


    Mon Jul 20 2009

    when I called charter I wanted the $144.00 package,phone,internet,cable.I was told my bill would be around $165.00 a month after taxes. My first bill was $297.47,which I was told that was for a month and one half of service. I talked to a mananger for charter and he assured me my bill the next month would be around 165.00. When I got my bill it was $185.24. they tell you your conversations are taped, so if they would go back and check they would see what i was promised. I asked specifically if there were any hidden fees,which they assured me that is what my bill would be.on my bill if you add up phone,internet,cable it comes to $162.87 I tought this was a package deal,then I would like charter to explain to me why does it add up to $18 more dollars.If I hadn'd been promised this it would be different.In the 2 months I've had charter my phone has been out twice,as high as 4 days once,the data on my tv also.So if anyone out there should get charter be prepared for hidden fees that they... Read more

  • by


    Mon Jul 20 2009

    I understand that I have a six-month introductory lower fee--that's real clear up front. What I don't understand is why, when I use my bank's bill-paying feature, and pay my Charter bill the day I get their bill--I don't wait until payday--my bank's bill-pay check arrives too late to be credited in that bill cycle. So they tack on a $4.99 late fee, send me a new bill, and tell me that my service is in danger of being cut off. This has been going on for four months now, ever since I started service. I called them to find out where the payment was--they said, oops, must have gotten lost in the mail. Oops, it showed up and got credited after I put the amount back into my checkbook. This month, I called them and demanded they credit back the $4.99 late fee. No, the money wasn't there by the end of the billing cycle, the supervisor said, so no refund, too bad, so sad. He said I could get out of this cycle by paying the late fee. I sent it in that very day. I'm waiting to find out if they ge... Read more

  • by


    Fri Jul 17 2009

    Charter, the worst customer service I have ever had to deal with. We have had Charter for the last 6 years, personal and business. Phone, (3 lines) cable, and Internet. There customer has always been bad, but yesterday they took it too a new level. We received a letter day before yesterday (7/16) from Charter saying that we had until 7/21 to pay the our business phone bill (one month only) or we would be cut off. Yesterday morning we discovered that our business phone had been disconnected (7/17). When we called they told us that the notifications were only approximate (????) so we paid the bill, and 4 hours later still had not been turned on, we were told that they showed no record of the payment (even though my wife had a confirmation number) and that we had been disconnected, and it would take 5 days and $400 to be reconnected. Five days where our clients have no way to get in touch with us!! After multiple calls to charter, and no help I have canceled all services with them and ... Read more

  • by


    Tue Jul 14 2009

    The reason that I use Charter is because there is no other cable tv service available. Their service is not good, Charter uses contract servicemen who appear to be paid based on the number of service calls that they make as opposed to an hourly rate or more pay for complex jobs. The serviceman who came to my house cut the wiring to my dvd player and sound system because he could not get them to work (they worked fine until he worked on installing a digital box), he then lied and said that the cables were cut when he arrived and that was why he could not get them to work........ Charter is in bankruptcy, they stretch a point and say "It is not bankruptcy, it is reorganization".... It is a filing under chapter 11 of the federal bankruptcy act, the reason for chapter 11 filings is that the debtor cannot pay its bills, so the debtor files a plan... Read more