Century Propane Inc

My client has been with Century Propane for about one year. In the beginning they were on auto fill, but had to call Century every time for the first 4 months to get them to fill their tank. Between the call and them coming out would take between 2 to 4 days. My client requested that the tank be empty during the summer but Century came out and filled the tank for the summer. Last winter Century called an offer a deal of, “same cost for the same amount of propane used last winter.” My client signed up for this and told them, when they got to the end of this contract to call before anymore service. Century without calling came out and put propane in and sent a bill at last year’s rate. My client called asking what was going on that this wasn’t part of the contract. Century stated that they were on an auto fill. My client stated “no we are not.” Century wanted there money anyway, I believe at this time propane may had been at a lesser price on the economy. A short time later aft... Read more

This company has terrible customer service. The people who answer the phones are very rude and confrontaional, when you actually have a problem, they refuse to allow you to talk to anyone else in authority. They do not communicate at all with their customers regarding billing or service. When I informed them I was going to discontinue service when I could get a new company to come out, they came out imediately to fill my tank up completely. They also refuse to give credit for any unused propane which made me stuck with this propane company longer. They also charge to come out to pick up their own tank. Their prices are extremely high compared to other companies and they have no regard for their customers.

I have been using Century for the past year and a half. I inherited the service when I bought my house. Their customer service is dreadful. It would take on average two weeks after I called to refill the tank. Also, when I had maintence issues they outright refused to repair the guage on two or occasions. The first time I was under the impression that it was fixed but as the next heating season came I soon found out it wasn't fixed. I asked again for it to be fixed but for some reason they filed the tank then said the gauge couldn't be fixed until the tank was empty again. To top it all off even though it took them weeks to respond to my refill and maintainence requests when I asked them to remove the tank it was gone in 1 and 1/2 days. This tells me they are more interested in the money than in their customers.