Carpet Direct

As they say: Mistakes are opportunities. Well Carpet Direct really missed one. ..and actually spit in my face. After Carpet Direct missed two different delivery dates, and is now jepardizing my appraisal, all they can say is "sorry, we'll return your money". They will not expedite an alternative carpet (via UPS or FEDEX) nor will they help cover the charges of me having to expedite a carpet from another supplier. I even suggested that rather than reimbursing me expenses they agree to pass product/services (in stock padding and instalation) on to me at their cost (like I have done with my company, once when we made a huge mistake) Their reply was but then we wouldn't make any money. REALLY? You expect to make profit on someone you screwed? On their literature its says "We really Care"...What a joke!

I could not disagree more. They have the best pricing anywhere..... i mean bar none. I looked everywhere. They CARRY STAINMASTER PRODUCTS. Any one knows you can not buy better fiber than that.

We recently bought carpet from this company. It has a cheap and uneven appearance... we are very unhappy. The quoted price went up from the time we first investigated (a month prior to the actual order) for both the pad and the installation. The only good thing we can say, is that the salesman was nice. We will never buy from this company again.