Budget Rent-A-Car

Approval Rate: 43%

43%Approval ratio

Reviews 40

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    Fri Mar 19 2010

    I prepaid for the car off hotwire.com where I also bought the insurance for it. I waited 45 mins in line to get my car. Then the salesman tells me that the car I rented- the smallest one- is unsafe and dangerous. After convincing me to get the next car up, he asked me about the insurance. I told him I had already purchased it from Hotwire and he said ok. Then he told me to sign on the paper agreeing to what we talked about. After about 1 hr 15mins. I finally get the car. A week later I returned the car. I had already paid $250 plus $80 for insurance on Hotwire. On top of that, they were charging me $225. I told them that it was only suppose to be $45 extra for the upgrade and that the rest was prepaid. They said that I had asked for insurance which was an additional $25 per day. I told them that I had already purchased it online, why would I have gotten it twice. They refused to help me. I tried talking to the salesman that had done this to me but he acted like he didnt even remember m... Read more

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    Wed Mar 10 2010

    WORST RENTAL CAR COMPANY EVER Please this is very serious suggestion " never rent a car from budget" the name only is budget rest all is robbery i moved to new york from MI last month as it was a temp one so i decided to rent a car i got a great deal from enterprise i.e an SUV GMC-Acadia $260 for 2 days including full coverage insurance, drop off, taxes, everything else. Then from there i made a big mistake "I RENTED PONTIAC G6 FROM BUDGET" for the next 5 days at a decided base rate of 37 per day it was suppose to around $80 per day(total $400 for 5 days), and when i returned the car they charged me near $600 i was shocked it was $200 more than my budget and when i Asked the BUDGET representative TO CLARIFY he behaved RUDLY and replied "I charged you the amount now its in between you and customer care" <indicating me that go do whatever you can dont bother me> Now my complaint is still struggling with there customer care and its of no use i know, now i am planning to file a case ag... Read more

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    Mon Mar 08 2010

    Budget car rental aka Avis car rental is the worst car rental company in existence. The employees took over the company a few years ago and they overcharge you to benefit their bank accounts. I rented a car for 5 days in Tampa Fl recently. I got a quote beforehand through their website for $253.00. I thought this was reasonable. When I got to the counter at the airport the woman who was waiting on me said "do you want an upgrade so you will have more room"? I said "no" it's only me and my daughter and we will be fine in the one I ordered. She asked again and again I declined. Then she asked me if I wanted bumper to bumper insurance. I said "no I don't, I have my own insurance" I then showed her my Geico card. So she told me the total was going to be $305.00 for taxes etc. and said to initial where it had $305.00 on the paper which I did. She then told me to initial in the other boxes to decline the extras which I did. The font was conveniently not showing the tops of the numbers so ... Read more

  • by


    Sat Mar 06 2010

    U-HAUL CTR COLUMBIA 29 ROUTE 66 E COLUMBIA, CT 06237 (860) 228-1886 This place is a nightmare. Avoid this location at all cost.

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    Mon Feb 22 2010

    I reserved 10 months ahead for a Toyota camry hybrid at Vancouver airport for the olympics. Even the day right before I left, someone from their office phoned me and confirmed that's what I was going to get a camry hybrid. On the day I picked up my car, I got a hyundi sonata , with no electronic lock. The car had 34000 km on it! The body of the car had scratches on the paint and the rim. While doing the inspection, i pointed out the scratches, but was told hey don't count those since those are considered wear and tear. I was told unless the scratch is very deep they won't mark it down. I dro e to whistler, parked in a parkade during the whole duration, and then returned it back to the airport rental. Upon inspection, I was told there was a scratch (1") that I need to pay for. The scratch wasn't even deep and can easily be buffed away. The guy marked the car as "unrentable" and i was forced to sign a paper to say I will pay for whatever. I asked how much it would be and was tol... Read more

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    Sun Feb 21 2010

    Be aware of the BUDGET/AVIS rental at Little Rock National Airport. The people that work at this counter are Ghetto! I could hardly understand the rental agent because of his mumbling and poor communication skills and he wasn't even able to explain the different level of insurance coverage (poor knowledge of job). This company offers low rental rates for a reason. You get what you pay for.

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    Thu Dec 10 2009

    Had a very bad experience at Dollar in Indianapolis. Hit me for $70 in fees that I felt were snuck in. Pretty experienced renter -- couple a month -- and should have paid more attention, but I think they presented it in a way that was designed to hit you with extra fees. Watch out! Also, car very smokey. Didn't appreciate that either.

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    Mon Oct 19 2009

    THE WORST RENTAL CAR COMPANY EVER !!!!!!!!!! Advantage Car & Truck Rentals Inc Also Know As Economy Rent a Car Contact : (905) 672-2063 Address : 5830 Campus Rd Mississauga, ON , L4V1G2 I had a very similar experience. We arrived in Toronto called the local number 3 times finally got someone to answer, when they finally decided to have someone pick us up a beat up van pulled up. The driver stepped out opened the back doors and made us put our own luggage in the back (I’m 5 months pregnant). Got into the van and it smelled like smoke!! Upon arrival the "manager" tells us that the require a $500.00 deposit that it's stated on the website and No it does not!!! They also fail to mention what credit cards they do accept!!! After all that finally got a car enjoyed our vacation went to return the car and yet again another surprise!! He had folded the receipt and handed it back to me and walked away I looked at the charge and it was $327.00 for a four day rental!! WTF!! When I booked i... Read more

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    Tue Sep 29 2009

    Budget has one of the worst customer service. Beware of the promotions! Up to 40% discount applies only after you have booked, driven and return the car - but they could apply as little as 5%, that's what I got instead of the assumption. No one can tell you what you will get - not even when you call! I even had a double registration number for 2 different bookings and landed up being treated as a walk-in despite having printed the copy of the reservation! STay away from Budget - National/Alamo is one of my favorites now followed by Hertz and Avis.

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    Tue Sep 08 2009

    I rented a car for a weekend trip in 2007 at the old Indianapolis International Airport. Our flight landed about 12:30 am, and we proceeded to pick up our car. We were promised a Ford Explorer (7-passenger) or similar. Well, we were told we were getting a Ford Freestyle (now Ford Taurus X, now discontinued) and we complained. We were told that if we wanted a different car, we had to discuss it with the crew over at the pick-up/drop-off center. We took a shuttle bus over to the place, and they said that if we wanted a different vehicle, we'd have to upgrade to a different class. The Ford Taurus X is NOT a standard SUV! IT'S A CROSSOVER! We stuck with what we had. All in all, it was pretty nice with a premium stereo, 6CD/MP3 changer, heated front seats, sunroof, and leather seats, and low mileage. I was also charged hidden fees when I got home to my credit card. Never rent from Budget again!

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    Mon Jul 20 2009

    Rented a car at Sea Tac airport for a week. Had reserved it online, rate, including all fees was $465.99. Landed at Sea Tac, got to the counter, signed the contract, everything looked ok, was supposed to be a Ford Focus or similar. We went to pick up the car, and it was a Lincoln Town Car. I didn't see anything on the contract about an upgrade, and the agent never said anything verbally about an upgrade. We figured they must have been out of small cars, since all we saw in the lot were big cars and SUVs. Car ran fine, returned it on time, full of gas, no damages. There was no attendant at the lot when we returned it, since it was 4:30 am. This I feel was a big mistake, but we left the car and keys as instructed when we rented it. I will never return a car like this again. I want to deal with a real human being, who gives me a receipt. When I got home, I discovered that my credit card had been charged for $744.11! I finally got through to someone at Budget (no easy feat, believe me), a... Read more

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    Mon Jul 13 2009

    I'm very leary of 5 star reviews following 1 star reviews. Anyhow long story short rented a car online through Budget @ the Seattle Airport. When we got there guess what no car for us, but they would offer us an ugprade for $20 bucks. I said other companies give you the upgrade for free he said well go to them and believe me I would have, but nothing was available. We were already late for a meeting and they told us they didn't know when we would get our car. Long story short it was $20 a day that he didn't disclose. I have written budget 3 times now with no response. So our reservation of around 100 bucks ended up costing us 200 bucks by the time we paid the gas on an 8 cylinder vehicle. To not even respond to my e-mails just tells me they don't care about my business so add another customer who will not come back to budget to the list.

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    Sat Jul 04 2009

    Had a Budget Truck reservation at Watson & Taylor in Austin, TX. Did as Budget suggested and called the pick up location not ONCE but THREE times to confirm they had my truck. Flew in, took a taxi from the airport and NO TRUCK! The manager I spoke with was there and blamed Budget, told me it was "first come, first served" suggested I try another location which would have a truck. I asked him to pay for the taxi (he refused) and to call the other location to confirm that they had a truck before I took another taxi. He then told me he was sure they didn't as they had already called him looking for more trucks! They accepted NO RESPONSIBILITY, offered NO ASSISTANCE, and told me too many other straight out lies to list in a post. NEVER RENT FROM BUDGET! YOU'VE BEEN WARNED!

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    Thu Jul 02 2009

    Not worthy of even 1 star!! I rented from Budget Rental from Orlando Airport. I am not surprised to see all the negative reviews of this company. On their website they "guarantee" that you will receive the price provided when you reserve online. I went to the Budget counter with my reservation in hand and made it clear that I only wanted what was included in the reservation. The agent was completely dishonest with me and to make a long story short through total fraud my week's rental cost ended up being almost double what I expected to pay. I have contacted Budget Rental and the response to my complaint only further confirmed how crooked this company is. Consumers beware....skip Budget Rental and find an honest company that values integrity AND cares about its reputation!

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    Mon Jun 08 2009

    I, along with my wife and 14 month old, arrived in Orlando about 10:30am on Saturday May 30, 2009, excited about our family vacation. We collected our bags and made our way to the Budget Rent A Car counter and everything seemed to be going smoothly. Javier checked us in with the online reservation made through Hotwire.com. He gives us the sales pitch of upgrading us to an SUV for $10 more dollars a day, but we felt fine with our “full size” reservation. He then tries to get us to buy the insurance telling us this was what “most people” do. I decline and decide to give him a break as it is probably part of the required sales pitch. We take our rental agreement across the street to the garage to pick up the car and this is where our experience takes multiple turns for the worse. As I was given the keys, I noted that they were for a Chevy Malibu, which according to the EPA classifications is a mid size, and I thought there had been some mistake. We make it down to the space and su... Read more

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    Fri Feb 27 2009

    I reserved a car for 3 weeks at the orlando florida airport budget rent a car. Told the agent that I wanted to waive all insurances, and my visa would cover it. Told him that my husband would be picking up the car and he had never rented a car before and was nervous about travelling alone, and I wanted to make sure that everything would be ready for him upon arrival, so that he would just have to show his identification, give the credit card and pick up the car. When we dropped the car off, I got the bill for $1900 for the 3 weeks rental. They had charged the Insurance, but the Liability for a total of almost $50 per day. When I tried to fight this issue, was ignored for 3 days after multiple calls and no replies. Then when I finally spoke to someone, told me there was nothing that could be done. Highly recommend that everyone stay as far away from Budget Rent A Car as you can get. I was treated rudely at the Budget in PA, but gave them a second chance. I now wish that I had... Read more

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    Tue Jan 13 2009

    These guys are the worst. Book it online with a confirmed rate? What a joke, Just wait until they overbill you when you drop it off with a bunch of hidden fees. And then after waiting for a 1/2 hour and spending another 30 minutes trying to resolve they issue, they bill you for an extra hour. Try to clear it up when you drop-off and before they bill you? Forget about it. Here is what you get... "We are an independant agent, you will need to clear up the overbilling with the corporate office." But good luck trying to get anything done with corporate office. After being on hold for an hour, they simply state that you agreed to the charges and their is nothing they can do. NEVER NEVER RENT FROM BUDGET!!!!!

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    Mon Jan 05 2009

    I Attempted to use budget on my honeymoon to Hawaii and happen to be under the age of 25 but am in the military. The corporate website states that I would not have to pay the underage fee so long as I am 21 years of age. I arrived and was told that I would have to pay the underage fee because this was a leisure trip. I told him he was incorrect and the corporate website spells the policy out. He still refused and I left the rental office angry to say the least. After repeated calls to customer service, I was told the issue was resolved and that I would be able to rent the car. I returned to the office and went through the line again. When I approached the counter, I was told that I was incorrect and I would have to pay the "non-leisure" government rate or just pay the underage fee. When I tried to dispute this the manager decided to "disappear" and left one of his employees to ask me to rent a vehicle or leave the office. Mr. Celebrato you ruined my first night on Maui and I h... Read more

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    Sun Oct 12 2008

    I took a rental car from Budget during a trip to Wichita from September 29 to October 2, 2008, which was authorized by my compamy's client based on the daily rental price. As I normally do, I took my personal GPS (a Tom Tom GO 720) to get around without having to pay the additional cost of a rental GPS system. When I returned the car, I got to the airport with just enough time to catch my plane and I unfortunately forgot the GPS, which I left in the rental car. I called Budget's customer service's office in Wichita that night but it was closed so I had to call again the day after. Budget advised me they had not found anything in the car and offered to check with the person who had already rented the car. Ten minutes later I got a call to inform me that my GPS had not been found and that Budget was not responsble for lost items. I am certain that the GPS was left in the car as it would have obviously been noticed in the airport during the security check. Budget did not make t... Read more

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    Fri Sep 26 2008

    The worst customer service EVER!! They are a disgrace to the entire industry. They don't even deserve one star. They deserve no stars. I have always used UHaul, but I went with Budget once becasue it was cheaper. Boy what a mistake! I have never been so pissed off in my life. The "24/7 Roadside assistance" is a joke and it turns out that they CHARGE you just to CALL them! Are you f-ing kidding me?!?! They didn't even do anything!!! Must be nice to change for NOTHING! They left me stranded in a tropical storm with a truck that wouldn't work and "nothing they could do" Do not even think about using this company. YOU WILL REGRET IT!!!

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    Thu Jun 26 2008

    BUDGET IS SHIT. I had the worst experience with them.Totally unprofessional behaviour. Rude attitude. Agents very rude in answering. I had booked a car for myself as next day i wanna go for an interview near by to an airport location everything was fine. They booked it and i was suppose to get a pickup from them. The most worst thing was they never bothered for the pickup even after having conformation number. On calling them their agents said call up the local budget guy from where u were suppose to get the pickup. when i called him on the given number i got a harsh answer we dont pickup u have to come take the car so finally running out of time i decided to go at his office and asked him to wait as it was his closing time but when i reached it was closed. i wasted my money on cab and my time too.again i called up the nationwide centre where i made my booking from and those rude bloody agents diconnected my call thrice and on the top they were yelling on me. this is customer sevice ... Read more

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    Tue Jun 17 2008

    This company is horrible from the dealers who rent the trucks to the corporate management. I reserved a rental two months in advance, and up the morning when the truck was to be picked up only to be told that they did not get a truck. The dealer was EXTREMELY rude and NASTY. He said there was nothing he could do, and lied to and disrespected me. When reporting this incident to corporate, they said that this happens a lot, and would not provide me with ANY compensation the additional costs or lack of responsibility. DO NOT GO TO THIS COMPANY. They are UNRELIABLE, and do NOT CARE about their customers or their promises.

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    Tue Oct 30 2007

    We rented a vehicle from Budget Rent A Car at the Orlando Airport. Upon return and passing the exterior check, we were told we needed to proceed to the Budget window? Why? There were concerns on the mileage. We had unlimited mileage. We had rented it for 10 days and had about 1300 miles on it. We drove to Ft. Lauderdale and back for a conference and did some minor local sight seeing. Thank goodness the line was not long as it had been to check in on day one. Don't, Don't, Don't! I'm back to Hertz!

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    Mon Aug 20 2007

    DONT RENT A CAR FROM BUDGET THEIR WORD IS WORTHLESS In June 2007 I rented a car from Domicar, Budget representative in Israel to receive it Vienna in order to travel to Slovenia. During the e-mail writing before the reservation I verified if the price is final and include the extra for entering in Slovenia. I receive as an answer that the price is final and there is no extra for entering in Slovenia. When I arrived to Vienna airport the Budget personnel charge me an extra of 10 Euros per day for entering in Slovenia. When I returned in Israel a ask from Domicar-Budget for the reimbursement of the extra paid but they ignore my request

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    Mon Jul 23 2007

    I would never recommend this company to my worst enemy. The customer service and roadside assistance support is horrible. We had a blow out on our trailer and was told that they would ahve someone out to fix it in an hour. Well, and hour and half went by and I had to call them to find out what is going on and they said they paged a guy but he has not responded. So we could ahve been left for dead on the side of the raod in 110 degree heat and they could care less. They have no follow up skills whatsoever. After four hours of waiting and having the repair do his thing were finally on the road. We were also transferred to customer service who took some notes and said once the truck has been returned you can call support again and they should reimburse you. Again you have to call these people to get anything done. 3 weeks after our move we are still trying to get reimbursed from them. So if you want this kind of treatment in a time of crisis and want absolutely no support I would rent wit... Read more

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    Thu Jul 05 2007

    used it once at lax, pick up from airport is OK, but waited at the office for an hour and half to get my car. There was a long line of cumtomer waiting but only 2 staff working in the office, it was Monday morning.

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    Mon Jun 18 2007

    horrible customer service.  i was lied to about the price.  i called and was told it was 25.99/day.  Come to find out they didn't mention another %35 worth of taxes and fees on top of that (partly due to renting it at airport).  Even though I asked repeatedly when making the reservation if there were any other charges on top of the $25.99/day (plus standard sales tax) and was told NO.  Either liars or ignorant of the facts, either way terrible customer service!On top of that when I showed up at the airport I was given attitude by the clerk when I explained that I was not told of the 35% tax/fee issue and was not happy about it.

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    Wed Nov 29 2006

    Watch out for Budget. I filled the car with a full tank of gas (7 gallons) before I returned it. The guy checked the tank and said it was fine and printed me out a receipt. Three days later I got a bill for $64.70. They said they had to put in 10 gallons of gas (yikes! I paid $2.19 for the gas I put in). I called customer service. They said that unless I had a printed receipt the best they could do is credit me half. I said that I had a credit card statement showing the 7 gallon purchase 3 miles from the airport 5 minutes before I returned the car. Not good enough. This is a rip off of class action status. Think about it. Millions of customers all ripped off and then credited half. Its worth millions to them. Any attorneys out there? Im in.

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    Thu Aug 10 2006

    Incredibly poor customer service, slow, dirty cars, hidden charges, no accountability. The worst car rental company I have experienced in 25 years..

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    Tue Jul 18 2006

    I'm through with Budget rental. We recently picked up a car from Budget in Fairbanks, AK that had extremely low air pressure in some tires, and other tires that were overfilled, creating a dangerously imbalanced car that we had to drive over already sketchy Alaskan roads for miles before discovering the problem. When I complained to customer service, we received a miniscule discount. They also never informed us that the cigarette lighter in the car didn't work, making it impossible for us to recharge our cell phone, and creating hassle for our trip.

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    Fri Mar 03 2006

    No guarantee for specific car.

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    Fri Oct 21 2005

    These people are terrible, bad service, lie on your face, greedy and no respect for consumers.

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    Fri Feb 25 2005

    Horrid customer service at time of rental, negligent roadside assistance for over 7 hours on a major interstate in the early morning hours. Don't bother calling budget's roadside assistance for help, you won't be back on track for a day or more.

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    Wed Feb 02 2005

    Complete lack of pickup busses at airport locations along with a complete cancelation of the award program had in place was enough to make me take my companies business to the competitor

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    Tue Jan 18 2005

    Haven't had any real problems to speak of, but they seem to take forever to validate a credit card and get the car ready.

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    Wed Oct 06 2004

    Reserved a Mid-Size SUV (Ford Escape or similar) at Seattle location for a trip to the San Juan Islands. After first being told that no vehicles in this class were available and offered a minivan instead, 45 minutes later was told my vehicle was ready. Instead of a SUV, my vehicle was a Pontiace Vibe, which is in no way similar to a Ford Escape. A complaint to the manager and subsequent emails to customer service after returning were to no avail. I will not rent from them again.

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    Tue Mar 25 2003

    We had very good experiences with them in Hawaii.

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    Sun Jan 12 2003

    Tried them once, picked the car up at Gatwick, it took a while, and ended up costing more than the major companies. Won't bother again.

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    Fri Oct 13 2000

    I've been very pleased with my rentals from Budget. They have very competitive prices and their online reservation system is a snap. A couple of months ago I tried the special they've been having on Ford Ranger pickup trucks for only $20 a day and that's exactly what it cost me $20 a day, (if you don't get their insurance) no extra charges, and the truck was great, it gave me no trouble and I must've driven it least 4,000 miles.

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    Mon Aug 07 2000

    I recently rented from Budget and had a very easy experience. No hassles, got what I wanted and needed and they didn't try and screw me for some hidden charges, which I've had happen before at other places. Nice, clean, new car, what more is there to say!