Bruce's Super Body Shops

On a recent trip out of town trip, I found myself with a cracked windshield. I had a small crack that I just kept "putting up with". With the temperature changes the crack progressed to clear across my windshield. Not the time I wanted to deal with this problem while traveling, but it had become a danger. Taking a chance, not knowing the local businesses I went to Bruce's, they were aware that I was traveling and made every effort to get me in and out in a few hours, made arrangements to get me to a separate shopping area while my car was being worked on, and delivered it to me sparkling clean when the work was done. On top of this the cost was very reasonable.

Like most people I was sucked in by the advertsement. I took my F-150 there after a crash. After I picked up my truck, I got a few miles down the road and all my dash lights came on...I pulled over and discovered most of my wiring harness was dragging on the road ( they forgot to hook it back up) The next morning I hit the brakes hard and most of my inside trim fell down because they left all the screws out....the front fender was out of line with the hood...I took it back and raised hell...they apologized and told me they would give me one of Bruce's personal vehical to drive....ha-ha, they gave me a 10 yr old Honda on it's last leg... Now a few years later I had to replace the alternator and the mechanic had a hard time getting the bolt out, it kept running out into the radiatior....upon further investigation he discovered the frame horns are still bent , he showed me how the radiator sits further back on the crashed side of the front end.....Bruces is a JOKE and the world biggest co... Read more

The minute i got there was a mess...i waited outside to speak with one of the employees who was speaking with another customer at the time, I was standing just next to him, yet far enough to offer some privacy for them to finish their conversation....the employee looked right at me and never once acknowledged me...so after about 3 minutes of being ignored i walked inside to speak with the lady inside. I explained to her that i just was interested in an estimate...she asked me if the insurance was filed and if the insurance company totaled my car, I told her YES....at that point she stated, " we're not interested in fixing your car because the insurance company always low-balls the amount they give and it wouldn't be enough to cover the repairs." I said well I'm willing to pay cash for the remainder of what the insurance wont cover.....she said "still, we are not interested in fixing your vehicle." WOW!!! I thought that is what they do...FIX CARS!! So, the trip over there from the west ... Read more

Like everyone else I saw Bruce's commercial on TV & took new car to their Broad St location. The place looked calm and I pulled into the bay next to a service attendant "KYLE". He had a disgusting look & voice & asked me "what do you need"? I repeated "what do I need?"... isn't this Bruce's body shop? He responded yes it is, what can I do for you? By now, I am wondering what kind of service is this & responded by "you can help by fixing my car". With a very annoying and rude voice, Kyle told me to back out & park the car & see the lady inside the office and that he had a customer ahead of me (who was not there at time). I went inside & asked to see a manager & was told Kyle was the manager. I asked to see him inside & that he was very rude & that I was very upset. The lady "Donna" was nice & asked me to wait. A few minutes later, Kyle walked in & they had a talk & he started walking back to service area when I said excuse me... "Why would you treat customers this way?"... He turn... Read more

If you want to save yourself a HUGE headache, get your work done at another place, this company does not care about the customer at all, & staff is rude, RUDE< oh, did I say RUDE!!!??? Don't give them your hard earned money, they will do a crappy job & try to send you on your way.

I bought a new car in April 2004. However, there were paint issues on the back bumper. The dealership outsourced the warranty work to "Bruce's Body Shop." ONE YEAR LATER (12/2005).........The paint on the bumper began to buckle. I took my car back to Bruces and had it painted again by Bruces. They gave me an old green Ford Taurus full of smoke and dirt to run errands. When I returned at the agreed upon time, the car was not ready. I waited, and waited and finally the gave me my car and had not even washed it. The manager said, it was because I was rushing him. But if somone tells me my car will be ready at a certain time, I expect it to be ready at that time. ONE YEAR LATER (07/2007)..........Same problem. I called to make an appt. to get the car looked at and the receptionist rushes me off the phone by saying, "you don't need an appt., the manager is here everyday from 8-5. So one Monday morning I drop my car off, before the shop opens, and leave it to be looked at. I called the shop... Read more

I was not satisfied with my experience at Bruce's. It began after I dropped my car off. The receptionist told me that she had made me a reservation for a rental car. Enterprise arrived to take me back to their office, only to find out when I had gotten there that she had not actually checked if they had a car for me. There was no reservation, and no car. Two days later, on Friday, I got a call saying that they found more damage, and the insurance adjuster had been called out. Fine. I called the shop, because now a tire needed to be replaced, and I wanted to select the tires they put on. But without my approval, they had already ordered a new tire. I was told that the manager would have to call me back, because he was currently handing out paychecks (apparently the employees are more important that the customers). Five hours later, he had not called back, so I called again. He told me that he would have to check with the parts department, and would call me back. He never did... Read more