Brilliant Earth

I have been nothing but impressed by the quality and the service Brilliant Earth provides. The diamond engagement ring I purchased was my first real jewelry purchase and I was a little hesitant to purchase online. I had my girlfriend's possible ring size but no clue as to which size would be best or how easy/difficult it is to resize a ring. I did an online chat with Danielle and she gave me all the information I needed to make an informed decision. She eased my mind about the ring size and let me know I could always have it resized if needed. The fact that the diamond was conflict free, the packaging environmentally responsible and the price was right sealed the deal. So I purchased the ring and when I received it I was blown away by how beautiful and...well....brilliant it looked. I proposed, she said yes, but the ring was a little too big. We happened to be in Northern CA, when I gave my gf the ring and so I called Danielle. We were only going to be in San Fran for one da... Read more

Brilliant Earth is amazing. My fiance ordered my engagement ring from Brilliant Earth and was so nervous ordering something this important on line. But we are so pleased. His exact words were, "it is more beautiful than I even imagined." I messed up and told him the wrong size. I was so afraid the ring was going to fall off! I called Brilliant Earth (crying) and they were so wonderful. I sent the ring back and they made me a new ring, the right size, free of charge and faster than I thought possible the ring was back on my finger. Amazing! We then ordered our bands and they are so perfect! We love everything about Brilliant Earth and tell everyone how we will never by another piece of jewerly from anywhere else!!

Incredible service. I was nervous about making such a huge purchase on line but I'm glad I did. When making my decision to trust an online dealer you shouldn't trust this review or any other for that matter. Anyone can write it. I came across recondmondations by 60 mins and Martha Stewart in a goggle search. That pretty much sealed the deal for me. I ended up spending less for my conflict free diamond then the vendor that I was going to use... And my fiancé got her conflict free diamond so every one wins. Again, incredible service and extraordinary diamond quality!! I WILL be getting my wedding band from there as well. By the way, I did have the diamond appraised and I did see the serial number and Canadian trademark maple leaf for myself in a microscope. The stone is very legit as well as the company.

Great Service, Shipped On Time, GIA Certificates, and very nice presentation! They deliver on all of their claims.

I recently ordered an engagement ring and matching wedding band from them and the service was exceptional. I received the rings yesterday and they look wonderful! I couldn't be happier with the workmanship, quality and thorough documentation provided with the rings. Brilliant Earth is my first choice when it comes to buying jewellery in the future.

I just received my wedding ring from Brilliant Earth this week. It's absolutely perfect! Customer service (Daniella) was prompt and incredibly helpful. Any question you might have is answered in full. There was someone to guide and help me every step of the way, be it from engraving the ring, payment options, and advice on ring sizing. I am incredibly satisfied and intend to be a repeat buyer.

Fantastic! The ring I purchased is truly stunning! The craftsmanship of the ring exceeded my already high expectations. Perhaps even more impressive was their customer service. In all of my dealings with sales and customer service representatives, Brilliant Earth is probably the most pleasant experience I've had. The salesperson I dealt with was extremely helpful and responsive, answering my emails within hours and picking up her direct line *every single time* I called her on the phone! I encountered no up-selling attempts, urging for quicker purchase, or other commission-seeking behaviors typical of salespeople. Thanks, Brilliant Earth!

I found Brilliant Earth on the internet while doing research for my engagement ring. I was very keen on purchasing from them because I wanted to be sure we weren't purchasing a blood diamond. I had been very conflicted as to whether to get a diamond ring at all for this reason, for I had heard in news reports from various sources that even if diamonds are certified conflict-free, that there are smuggling practices that mask the diamonds' true origins that cannot be controlled. Then, the added bonus that Brilliant Earth uses recycled metals seemed too good to be true! I called Customer service and talked with Danielle, who not only explained what to look for in assessing diamond quality (specific to the shape of diamond, which was a radiant cut for me), but did not put any pressure on us to purchase. She also advised me on fit, that we could special order a between size, that turned out to be the right option which now saves us from having to go through re-sizing. She also did not hesit... Read more

I found Brilliant Earth after searching for a reputable conflict-free source for an engagement ring. While I was initially nervous about making such a large purchase online, I have been thrilled with the service I have received every step of the way. And the finished product has me and my fiance thrilled with its quality and beauty. An appraiser here in Dallas has vouched for the quality of the ring, appraising it over the price that I paid for it. I am thrilled with my experience with Brilliant Earth and strongly recommend it to all who are considering a unique, conflict-free approach to jewelry.

I was hesitant about buying an engagement ring online, due to the cost and uncertainty regarding quality. I saw all the great reviews, made the jump, and have not looked back ever since! She loved it! Brilliant Earth is great, I will be using them again in the future for other purchases!

Brilliant Earth is a fabulous place to shop. I was so impressed by their customer service. I ordered online and had an actual person email me - not an automated email, but an actual person! The wedding rings are beautiful and the sizes were perfect. I'm so happy I found a jeweller that is concerned with the ethical standards of the diamond and jewellery industries. And it's so refreshing to have personal service for online ordering. Thanks Brilliant Earth Jennifer Regina, SK, Canada

I recently purchased some pendants as Christmas gifts and they were received with awe and lots of repect for the integrity of Brilliant Earth. I have further studied their diamonds, with a daughter on the 'brink' :) And CAN'T WAIT to have her sit down with me and fiance to discover the beauty, both apparent and philosophical, of Brilliant Earth. I recommend it for all of us who care about the source of gems. That BE uses recycled metals is FANTASTIC! This entity is a leader among forward thinking and a hit with the younger set who demand to know from where the gems come. CONCIENTIOUS AND BEAUTIFUL GEMS! Great Philosophy. Classy! Five Stars....Alice K. Phoenix, AZ

My partner and I were very concerned about choosing engagement and wedding rings that were not just beautiful, but also environmentally sustainable and socially responsible. Once we found Brilliant Earth we knew it was exactly what we were looking for. Daniella and everyone at Brilliant Earth have been incredibly helpful; honestly the only difficult part of the whole process was picking out the rings we wanted, because they all are so gorgeous! We couldn’t decide so my partner and I went to the Brilliant Earth showroom in San Francisco to finalize our selection and see the rings in person. We both had such a wonderful time looking at all the different options up close. It was really nice to be able to go in and to truly see how beautiful they were, the website doesn't do them justice! And Daniella, the jewelry specialist, helped us choose an absolutely gorgeous diamond too. I know a little about diamonds myself, but she helped clarify the whole process, enabling me to pick out... Read more

Fantastic experience working with Brilliant Earth, on every level through the custom design process. I didn't know much about jewelry, and Daniella helped me every step of the way. I ended up with an engagement ring even more beautiful than the one we imagined. I needed the ring sooner than their typical production time would give it to me, and they were fully accommodating. Excellent value, excellent service!

My engagement ring arrived as promised on Christmas Eve. As a graduate student in environmental sciences I wanted an eco-friendly diamond that was both stunning and affordable and Brilliant Earth provided. Conflict free, affordable diamonds with superb clarity and blemish free, recycled white gold. I fully recommend any purchases from this company and will send all my friends their way. Very personable representatives answered, not a machine, and I asked to be connected to my own personal rep. every time. Thanks Beth for the great service and ring.

In September of 2009 I purchased an engagement ring from Brilliant Earth, and I whole-heartedly endorse the company. I could not have been more impressed and satisfied with my purchase. The company represents socially/environmentally responsible jewelry practices. And their customer service was great. I took advantage of the live chat option on their website, and was immediately put at ease with their knowledge of diamonds/rings, and their informative and “not pushy” way of doing business. Also, they were readily available via email and phone for about 10 different conversations while I was considering my purchase. Obviously, making a purchase of this amount over the Internet is a big step. But Brilliant Earth’s staff made me comfortable along the way. They even helped with questions I had about sizing. Finally, they shipped my ring with ease and provided all the information I needed to track the shipment. Quite simply, they are a great company. You’ll be impressed.

I had a wonderful experience with Brilliant Earth. We wanted a socially and environmentally conscientious diamond ring. My fiance and I had a design in mind that wasn't on the website, but I worked with Daniella over the phone to have the perfect ring custom designed. I was surprised that the custom design was so reasonably priced. Daniella was so friendly and helpful. It couldn't have been a better experience and my fiance loves the ring!

I ordered a silver pendant with a small diamond; the pendant was delivered exactly on time, and it is beautiful; small enough for the daintiest neck but substantial enough to be seen! The stone was larger than I expected it to be, and it's a cleaner stone than I've seen elsewhere; no brown tint and no obvious black chunks.. a beautiful stone for its size! What's really neat is that this company uses reclaimed metals and conflict-free stones for its jewelry, and I was excited to own an Arctic diamond; I'm saving my pennies toward getting some earrings to go with it..!

My girlfriend and I wanted to purchase from a jeweler that could verify that their diamonds were conflict free. After looking at a facebook ad, we looked up Brilliant Earth and were instantly impressed by all the efforts made, down to the ink and paper used for the packaging, to be environmentally friendly and socially conscious. This being the first online purchase of a ring that I made, I was initially nervous, yet my fears were put to rest as I was contacted when the ring was shipped and after it should have arrived to follow up. Impressive service, and I felt like my single order really mattered. I will certainly use them for any future jewelery purchases.

I would like to share my appreciation for Brilliant Earth and their exquisite jewelry and salespeople. I ordered an engagement ring from them just this past week. The ring was gorgeous and the salespeople worked hard to make sure that everything met my specifications in courteous and helpful manner. Additionally, I ordered the ring from there because I knew that every part of this special gift was ethically sound from the gathering of the materials to the construction of the ring. And for a gift this special I would not want anything less.

I had gone to 5 different stores looking for a conflict free diamond ring. Not a single one could verify the country of origin, let alone the exact mine. Brilliant Earth was my savior here! Although it is a little scary purchasing such a big-ticket item online, the customer service personnel (Daniella and Jessica, thank you!) were top-rate and put my worries to rest. And once the ring arrived (a day early even!), it lived up to all my standards and more. Stunning craftmenship and the perfect shopping experience! She's going to love it! Sincerely, Alex Newell

Brilliant Earth is an excellent jeweler, i wanted a well made environmentally friendly ring and Brilliant Earth delivered. it was a complicated custom ring and the posses was smooth and professional. My fiance loves the ring. I highly recommend Brilliant Earth

I had my eye on a sapphire engagement ring from BE for ages. I was finally ready to purchase and the whole thing couldn't have been smoother! The staff was very knowledgeable and answered any questions I had. I received the ring yesterday and it is beautiful. I'm popping the question later this week and I'm sure my (soon to be!) fiance will feel the same!

Guys, if you are like me - a first time diamond shopper with an interest in getting a socially responsible engagement ring - all I can say is if you go to Brilliant Earth you will win big time. My fiance is very very happy with the diamond and ring I got at Brilliant Earth - she keeps staring at it on her hand, and she's not even that much of a jewelry person. She keeps saying how the quality and craftsmanship is better than any others she's seen since she got it. We had a great all around experience with Brilliant Earth, including needing to send the ring back for resizing, which was done very quickly. And of course you also get extra bonus points for getting a diamond and ring that is socially sustainable. What could be better?!

I was initially a little nervous about buying a ring online without actually seeing it in person, but I trusted the reviews I had read and was not let down. The ring is beautiful and worth every penny (plus, you can't go wrong with ring that is guaranteed to be produced ethically). The customer service rep. was in contact with me from the moment the ring was ordered until it was delivered, and the response time on the emails I sent to them was fantastic.

All of our interactions with the staff of Brilliant Earth have been excellent! I ordered the engagement ring and wedding ring from Brilliant Earth, and they are both of superior quality and beauty. And the whole conflict-free diamond thing doesn't hurt. While I don't plan on buying any more engagement and wedding rings from Brilliant Earth, I would certainly go back for any other jewelry needs, and would encourage any ring-hunting men out there to try it out. Prices are much more reasonable than Tiffany's, and the quality is so much better than plenty of chain jewelry stores out there.

My fiance and I could not be more pleased with the beauty, quality, and sourcing of the ring. To know that it comes from a company actively committed to righting past wrongs in mining is just as important and makes Brilliant Earth the jeweler I will recommend to all.

I could not be happier with the incredibly beautiful engagement ring my fiance purchased at Brilliant Earth - it's gorgeous!! After spending much time ring shopping/browsing at Tiffany, DeBeers and other diamond retailers, we were actually left feeling quite uncomfortable with the concept of purchasing something that is supposed to signify such an important connection between two people, yet we didn't even feel comfortable with the sales people who were helping us - and most importantly, they had no real proof that the diamonds were ethically mined other than a photocopied piece of paper that one of their employees typed up (personally, I can't handle the thought of wearing a piece of jewelry knowing there might even be a slight chance that a human being has suffered in some way for me to have this ring on my finger). After some research, I came across Brilliant Earth and was thrilled to see that the rings are 100% conflict free (with no question or doubt) - ethically and environment... Read more

My engagement ring and wedding band are both from Brilliant Earth, a company that uses conflict free certified diamonds and reclaimed metal. It came in a sustainable bambo box... yeah, we're hippies. They are designing my wedding band too. It's a wonderful company! They are so nice!

When I first saw the ring, I could not help thinking it was the perfect one: emerald cut diamond in the white gold delicate antique scroll setting. Dan hadn't consulted me (which I'm glad about 'cause I love surprises) but it was exactly right for me -- proof that he knows me well. When he told me the story of the company from which he'd got it and its ethical commitments, I fell in love with the ring and him even more. I love the ring; I love what Brilliant Earth does and stands for; Danielle was wonderfully helpful, flexible and warm ... I've been recommending it to everyone I know whose considering getting married; I bet I'll be doing so for as long as I'm wearing this ring (a lifetime, then?!).

I was a reluctant buyer of an engagement ring from the beginning. Once I found Brilliant Earth I changed my tune. Brilliant Earth has been a great company to work with. The draw of conflict free diamonds was what piqued my interest and I became more impressed the more I became involved with the process. Of utmost importance to me was customer service. I work in Sales myself and deal with client needs on a daily basis. I appreciated the attention to detail and timely follow up that I always received. I worked with Gloria Chan and would recommend her highly to anyone who is interested in Brilliant Earth. Overall, a great operation and a pleasure to work with. All of my future jewelry needs will be going through Brillant Earth, and of course, Gloria.

Rick and the staff at Brilliant Earth were so hopeful, thoughtful, and in our case, generous that it has been the hands-down best experience purchasing any kind of jewelry.... let alone a custom wedding band. I would and have recommended them to a friend that also purchased their ring from BE.

My fiance proposed to me about a month ago with a ring he borrowed from his Mom so that I could choose my own engagement ring. I looked all over, trying to decide if I really needed a diamond...because I knew about all the controversy and the damage done to both people and the environment for the sake of these sparkly rocks. I had almost decided against diamonds all together even though deep down I still wanted one. But then I stumbled upon Brilliant Earth's website, and was amazed at their business model, and how far they go to insure that their jewelry is, not only from conflict free sources, but also sustainable sources! And on top of that, they give back to spread awareness and help those people most affected by the atrocities commited by the diamond business at large. Not only is the jewelry clean and sustainable, but it is of the highest quality and just beautiful. I received my ring last Friday and I was just speachless when my fiance opened the box. I look forward to wea... Read more

My fiance ordered my engagement ring from Brilliant Earth. I must admit that I was a bit concerned about him ordering a ring from a website without seeing it in person. When he received the email saying that it had shipped out and was expected to be delivered the next morning by 10:30 we were ecstatic. The suspense was killing me as we were sitting in the living room waiting for FedEx. Finally the FedEx guy arrived with the package, I ran to the door and signed for the package. Nicholas opened it and got down on his knee and asked me to marry him. I said yes of course. The ring was absolutely perfect. I was surprised that it was so beautiful, was much better than I had expected, I love it. Inside the package there was also a handwritten card from someone at Brilliant Earth. I thought that personal touch was wonderful for a company to include. The ring came in a wooden box which I thought was also a nice touch. In the future I am sure we will be doing business with Brilliant Earth. I wo... Read more

I wanted my fiancé to be surprised when I proposed, so I took a gamble and decided to have a ring designed from scratch for her. The only thing I knew about her preference was that she didn't want a diamond because of the ethical considerations involved. I found Brilliant Earth online and was really impressed with how far they go to ensure that, not only their diamonds are ethically sourced, but that all their gemstones and precious metals are as environmentally and socially ethical as possible. The entire process was incredible. They were enthusiastic about my design for the ring. They patiently helped me pick the gemstones for the fitting and went over the details with me one more time when I finally settled on the stones and the design. Before they began crafting the ring they sent me computer generated images of the ring and offered to send a wax model of the ring if I needed one. I think I was even more comfortable and stress-free buying it online from Brilliant Earth than I wou... Read more

EXCELLENT!! I am totally amazed at the quality of the engagement ring I bought for my fiance! Danielle was very helpful in guiding me in my purchase. She even recommended cheaper options! I will definitely use this company for our wedding rings!

I received my engagement ring this morning, and I cried! I never wanted an engagement ring, but I searched for over a year to see if I could find anything I really liked. I discovered Brilliant Earth when I was looking for eco-friendly rings and then found the Heirloom setting on the website. I have been in love with it for months. We ordered the ring a little over a week ago, and I could never have imagined that it would be so beautiful in person! It is simply stunning, and my experience with Brilliant Earth has gone above and beyond my expectations. I will definitely be turning to Brilliant Earth in the future for all my jewelry! Thank you so much for creating such a beautiful ring for me!

I recently bought some wedding bands from Brilliant Earth and I have to say that the purchasing experience and product I received from them was fantastic and above what I expected from an online retailer. Their service representatives were all very friendly, helpful and personable. I would recommend Brilliant Earth to anyone looking for an alternative to mainstream jewelry stores because of their great customer service and philosophy concerning precious metals.

I have to say, Brilliant Earth is amazing! I am very picky and wanted to design my own engagement ring. Upon arriving at the Brilliant Earth showroom in Union Square, I was able to see ALL of their styles as well as meet with a sales representative who worked with me helped me design the perfect ring. Once my fiancé and I selected the diamond (a cushion diamond from Canada!) we started working the design for the setting. During the custom design process, they assisted us with various ideas as to how I could achieve the design I wanted, and they truly helped bring my vision to life. The Brilliant Earth team assisted Steven and I with each step of the process (and offered some fabulous ideas) but in the end I was able to approve each step in the design process myself. My ring looks incredible - it has a halo of diamonds around a cushion diamond in an art deco style. I took the ring to an appraiser - and he commented on the extremely high level of quality of the jewelry work and diam... Read more