Bright House Networks

Horrible! Horrible! Horrible! There are not enough bad things I can say about this service. I have nothing but problems, my bill constantly goes up and worst of all and their billing is all messed up. Every time I think I have made a resolution, I call back and they the next person tells me something else and it never matters what the last rep said. STAY AWAY!!!

If you have the ability to get Verizon or Dish, GET IT. The cable always goes in out on a DAILY basis. They kept telling my box was going bad and would switch it out with a different box (always used) and the same things kept happening. I probably had 10 different cable boxes in a 2 year time period. I finally moved to a community where I could get Verizon for cable and internet. When I called Brighthouse to cancel my service, they asked me when I would like one of their technicians to pick up my equipment. We scheduled a 2 hour time period and they never showed up. I called the next day to schedule a time the next day and again they never showed up. Then, I start getting back to back collection calls and a bill for $225 for the unreturned equipment. I called again and scheduled a 3rd appointment for someone to pick up the equipment and of course no one showed up. So then I called back and asked where can I drop off the equipment, they put me on hold for minutes and I just hung up. I g... Read more

After living around the country and having many cable providers, this is by far the worst one ever! The cable skips and cuts out all the time and the internet is average. The service is nothing outstanding. This company knows that people are forced to use them if they want cable since many apartment complexes will not allow a dish to be installed. If you have a choice in the matter, do not use brighthouse networks!

I'm a homeowner that's been with Brighthouse for several years. My services included cable tv and broadband (around $140 a month for 4 years). NEVER a late payment. \ Recently I decided to switch to Directv because their prices were cheaper and they provided more innovative services that you currently aren't offering, like HBO GO. The teller was rude and acted as if it was my fault that I hadn't asked for a special deal before switching to Directv. I told her I was keeping my Lightning internet service because I was happy with it and mentioned that if Directv doesn't work out I'll be calling for my old service back. Then she informed me I had to pay $61 just to cancel my tv service because I might STEAL channels 0-82 on my "other" tv's ( I DON'T HAVE OTHER TV'S). So at Brighthouse, a customer has to pay to have service cancelled? I'm not in a contract! And on top of it you're essentially presuming I'm a thief!! So basically, to prevent me from being a "thief" you're stealing $61 fro... Read more

If I could give Brighthouse zero stars, I would. I've had Brighthouse two different times in the past few years, and I've always had problems with them. My internet is CONSTANTLY going out, and when it's working, it's only just barely, and running painfully slow. It's nearly impossible to stream video online, for it freezes constantly. I also have problems with the cable service, which frequently freezes, or loses sound, and sometimes channels just go black and won't work for hours, even days. Finally, their phone service. Brighthouse recycles numbers. When a customer cancels their service, they take the phone number they had and give it to someone else. Because of this, my phone is ringing 24/7 with bill collectors and companies trying to reach the people who USED to have my number. I finally unplugged it because I couldn't stand the noise. The ONLY redeeming feature Brighthouse has is their friendly customer service. I can only assume they made sure they had good customer service... Read more

Everything Bright House does is usually aimed at making your TV experience easy, convenient, and enjoyable until now. They recently added a 'feature' called Start Over, which is probably the most annoying and least thought out thing they have ever done. The Start Over prompt appears in the middle of the screen, and usually doesn't go away until you press Exit or Cancel on the remote. If you select Start Over, the picture goes back to some unknown point in the program, and you can't do anything from that point. You cannot record the show, Fast Forward, Pause, or anything else. You also cannot disable Start Over in the Settings menu, so it randomly appears on the screen and you must press a button to make it go away - no more sitting back and just enjoying a show. I don't know what they were thinking when they cane up with this annoying feature, which cannot be disabled and prevents you from doing anything if you use it. They have another feature which prompts Enhanced, which also must b... Read more

I have had problem after problem with the service, products, and most of all the customer service that should learn how to use the note key. Worked on getting over charges credited for over 6 months with the Managers. Gave up canceled my service! Have heard over and over again that they send you a bill for equipment you turn in. I had a brighthouse rep come and pick up my equipment. We went thru every peice check serial # and everything was there. I think to my self.... Thank God I don't have to deal with BRIGHT HOUSE anymore. I get a bill in the mail saying I still have equipment. Been trying for 2 months to get this cleared up and still have not! Looks like I am going to have to pay for the equipment and take Bright House to Small Claims Court. Such a shame! The right had has no idea what the left hand is doing in this company! Save your self the headach and go with someone else!!!

Brighthouse Networks is honestly the worst company I have ever dealt with in my life. First, I dealt with them when I was in my last semester at college. We moved out of our house into a townhouse, and there was one problem after another with Brighthouse. They were supposed to pick up the cable box from our old house one morning, never showed up, and never called. Upon calling them, we discovered they had re-scheduled our pickup date without telling us... The next day, pick up was late by about an hour. Then, we had scheduled our installation date for a Monday at their first time slot, where they, again, never showed, and told us we would get our box the next morning. They were late, so we called to see when they would be coming and they told us not until that night... Well, no surprise there, they never showed! We didn't get our box until that Wednesday at night, and throughout the entire thing, the customer service was absolutely awful! No one was willing to help us out, and they had... Read more

I'd rate it no stars if I could go that low. We made an online payment and they told us they never received it and charged us $25. We took our receipt and bank statement to the local office and asked them to remove the $25 nonpayment fee. They told us that they didn't believe us and we needed the bank to write a letter in our behalf which of course the bank wouldn't do. That's friendly, polite service from outhouse networks.

The service changed and the payment date changed, but somehow our local office is behind in information.My mother works third shift and is woken up every month by agressive bill collectors banging on our door demanding immediate payment. After which she has to spend hours on the telephone, on hold, getting corporate bright house in touch with local Brighthouse to settle this matter. Just this week, for example, a technician woke her up AGAIN, while letting our dog out before we got to the door. We had to chase her down the street. Thank god she wasn't hit by a car. Two days later, the same technician woke her up again. Demanding a check, on the spot. The payment was not due until the following week. Corporate Brighthouse excuse, after hours being put on hold on the telephone, "Sorry our local offices work orders do not update with corporates, and they can be weeks behind."

hate it. i got it for high speed internet even though it was double the price of at&t because i thought it was local and would have decent customer service. it has lousy customer service. typical, impersonal, talk to the machine phone service. disinterested, unhelpful staff. anonymous chain of command. you have a problem with customer service, your only option is to call back customer service. if anyone knows a decent alternative for high speed internet in near east side indianapolis area -- let me know -- i'll do satellite, phone line cable or anything else - as long as it's not thru bright house or at&t.

I've not had an uninterrupted signal with Brighthouse for eight months or so now. I've been calling them since April, a total of 11 times so far, have had 5 service techs out to my house, and they still have not fixed the problem. In fact, last night I was unable to get some of the "free" premium channels they set up for me after I tried to get them to just take the phone off the bundle, and a movie I recorded on the DVR simply stopped running. I had to reboot the DVR, and when I went back to that movie (which was almost at its end), there was no "resume play" button, and I had to fast-forward through the entire movie to watch the end. To top it all off, I spoke to a tech last Thursday who told me he had "escalated" the problem, and spoke to his supervisor personally, and informed me I would be hearing from the super in 24 hours. After no call for nearly 48 hours, I called them when the modem rebooted itself once again while I was in the middle of something online. When I brought... Read more

Bright House is the worst cable company I have ever seen. They "provide" free HD that includes about 30 channels but what they don't tell you is only 3/4 of the channels will ever work at the same time.

I am surprised by the many 1 star ratings and complaints about the service technitians. I changed over one month ago from Directv mainly because of their constant price increases, the last one bringing the cost up to $79 with the only "extras" being the dvr and and an extra box in a bedroom. No movie channels, no HD, the only reason i had waited that long to leave them was the hope that they would bring back the new HD Tivo service ( i had been using my old tivo all this time)after 2 years of "soon" i gave up I had brighthouse internet and phone service so i decided to take their whole package and include the tv also. Now i am paying $109 for all three and their cable includes just about all the HD channels at no cost, also the HD DVR and one basic cable in the bedroom. The installer came on time and was able to find the Directv cables in the attick (no easy feat) and make the connections. He was certainly very professional and knew what he was doing. I have to admit their DVR is no T... Read more

Bright House Network is the absolute worst cable company ever. I have had nothing but problems with them in the last 20 days since my service began. Where do I even start? My originial installtion date- I was also suppose to have 3 cable jacks installed. The tech came out but told me he didn't know how to install them. He then told me he would only be installing the cable box and to call again to schedule another appointment. I then called and scheduled another appointment for someone to come to my house and install the 3 cable outlets- I could not get an appointment for 3 days. I was then told that all I needed was someone 18 years or older to be there- I had my brother-in-law here who is well over 18 years old and I was in the shower. They then stated that the account holder had to be present.. my brother-in-law then came to get me. By the time he walked back from the master bath to the door- the tech had let himself out and took it upon himself to leave. ( I was told the day befo... Read more

Bright House has to be the absolute worst cable and internet provider in the US. From the inept customer service to the moronic field "technicians" this company is a joke. They are partnered with Time Warner and I truly believe its time to end the cable companies monopolies that hold areas hostage. I hate to say it but I cant wait til I am out of Florida and have Comcast again. At least then I'll be able to watch the NFL network and have internet that doesn't go in and out all day.

I pay $107 a month for cable (no premium channels), Internet, DVR, and HD. This price seems high. And, I concur with others that the DVR's are not good. I suspect they replace your DVR with one hand and pass that DVR on with another. I am pleased with the performance of our internet. It goes 'down' far less than experience with other providers. In short, price could be lower and DVR could work better. I'd really prefer Dish network (better pricing) but the 'dish' on the network and seperate provider for internet is an issue.

Terrible customer service. Techs sat in my apartment watching TV when they thought I wasn't looking, then proceeded to discuss the private life of a female coworker, apparently thinking I couldn't hear from 4 feet across the room. Then they continued to mock other customers who lived in my apartment complex! When I wrote a letter to complain, the supervisor called me up to "get my side of the story" because his techs told him something else. You do NOT call up a customer and make them retestimont their complaint because your employees have a different story. Clearly no repercussions for poor customer service.

I've had bright house for 3yrs. And every month after the first year it was different amounts instead of one locked set amount. Well now here we are 3yrs later and one month it's $130 another month $150 then $81 and now $224. Who in their right mind would pay $224 for such an awful reception and when it rains it goes out. It's awful. The people who were here to install it the first 2 times didn't know what they were doing and left long extra cords every where. The 2nd time they were here they used cords that were the previous people that lived here and had direct tv. I mean come on. They have to train them on how to do the job and it's an over all terrible job. And when they call you to remind you a payment is due never have I once got someone who speaked English it was always someone from a different country. The last I knew I resided in america not Iraq or India. Save your money and go else where. $1800 a year for cable and they don't even appreciate their customers. Then one time I... Read more

I had Brighthouse install cable on January 21 and disconnected on January 25. They are cheats and liars. When they installed it, the installer told my wife that it would cost $55 per outlet he had to install. After she told me that on the phone, I almost told her to tell him to leave. Then, he said, "well, if I can stretch directv's cables, I can save you money". So, he used their cables to attach to his. When they disconnected it, I told them that they needed to fix what they did. When I got home, I couldn't manage to get my Directv to work. Upon inspection, I saw that they had cut my cables. I called Brighthouse to tell them that they needed to come reattach the cables, they told me "that's not gonna happen, it's illegal for us to use another companies equipment". Oh, and they still charged me for the outlets. So, not only did he use illegal business practices to "save me money", he ruined my cables and they still tried to charge me for it. Thanks for absolutely NOTHING B... Read more

Worst service for waaaaaaaaaay to much $$!! I'm a pro - Designer/ Installer for A/V and home theater, Integration and networking. Why more people don't choose a dish or universal (ATT) system is beyond me! When properly Installed and tuned in Dish Network offers the best picture and more options at a very competitive price - not to mention the only 1080p programming available. (No I am not a Dish Rep.!) I have Integrated and configured a variety of systems for many different customers - Dish Network has always been the leader in my customer satisfaction. And as far as Brighthouse over Comcast - (At least here In Indiana) Brigthouse's Triple Play is $20.00 more per month than Comcast! Service between the two is almost Identical - Sucks! You can easily setup a Dish - a Broadband DSL Internet connection - and a Broadband Phone service (Phone Power etc.) for at least $25 - $30 less per month than any cable triple play plan!

I have had my DVR box replaced 5 times in the last 6 months and am still having problems. I had as similar poor experience with Verison and feel like I am running out of options, except going to a dish, which I would prefer not to do.

had brighthouse in Florida sure miss them Comcast is all I can get here and it stinks

Poor DVR system. I had to have my box changed 4 time in 2 years. There is always a problem with the signal. WATCH OUT for the deal of 50% off when you switch from Sat. Once the two years are done they will jack the price way up and will not give you a deal for at least a year. Limited amount of customer service. Bakersfield, Ca

This is bad internet.might as wellgo get dial up....its just like it...payed more for high speed..doesnt work after 8:00

worst possible service. They stole my money. They were rude. I paid a full month for cable that didn't work and they wouldn't refund and added extra charges. BUYER BEWARE!

Worst cable service I've ever had

one time i had bright house and bright house used the knology connection and i was upset i told the customer serive peple why did bright house workers using knology connection .. they said cuz the jacks is from knology they want to use it.. i told listen why didnm;t the workers didn;t tell me that in the first place .. if thats on the work order it should be fixed long ago. i had to contact knology told knology listen i'm a bright house member and bright house useed your connection i';m sorry i didn;t know i just want to tell you.. i set up a time and date when knology can come and fix the problem.. then i called bright house told them i want some one on monday to take it out ,.. week later knology came and fix the problem i had a comp[uter issue.. i said whats wong.. they said i can't get online i said ok. i told them i will take it to the shop and get it fix .. i got it fix. kknology came again. after my computer was fix.. and they was soo nice to me .. they put a new either net on... Read more

Bright House is not a very good company. I just got their service installed today and the installer did a horrible job. they basically just ran cable through my living room along the wall and blocking the front door. to get through the door i now have to move the cables (tv and internet). Also they installed my modem on the floor rather then on my desk and didnt even include enough cable for me to move it up there. When i called to complain i was told that this was company policy and that if i wanted it right then i would have to pay an additional $50!! i then asked why i should have to pay extra for a job to be completed correctly and safely and she said "because thats not part of the free installation." IF you have the ability to pick another cable company save yourself the hassle and headache. i have pictures of the mess if you want to see proof by the way.

Great company. Excellent prices and superb service.

Supports easy self install for cable and high-speed. Less-expensive than Comcast.