Ben Bridge

Here is a story which although quite sad is true. When my wife and I were to wed 22 years ago she asked me what I might want for a wedding present. We were just starting out and and we both felt that for now it was best to be modest. Besides, I was marrying a wonderful woman and had most everything I needed except a practical watch. Yet, I wanted something to keep with me daily that would always remind me of her. So I said an open face pocket watch would be great. At the time, I had been in the restaurant business over 20 years and wrist watches or the straps didn't last too long. An open face pocket watch (no cover) would be great! I could use it as a manager to time the food. And for my night time job as a musician I could "tastefully" with one hand, prevent myself from playing too far overtime. I work continuously so a good, efficient time piece is essential. My wife went to Ben Bridge in San Diego and was talked into buying a pocket watch with a cover. The sales person ... Read more

Ben Bridge has beautiful diamonds! My husband bought my engagement ring from them ten years ago. We've traded up from 3/4 to 1 1/2 carat 4 years ago and have been pleased with their trade in policy. I also own their Ben Bridge Signature diamond earrings and a right hand heart shaped diamond ring. I would never buy diamonds from any other jeweler!

We bought my engagement ring in the BB store in Oregon. It was sold to us with a crooked setting. When my fiance told them it was crooked, he was told he had a good eye and only the manager could usually see those things. When I took it to the Bellevue Square BB, she told me it was not crooked, it was an "optical illusion." I was then told the diamond was too big for the setting and that was why it looked crooked and hence the "optical illusion." They advised it was impossible to be reset on the same ring. I was obviously not satisfied with this. After numerous phone calls to the original BB in Oregon and being told the ring could be reset and what Bellevue Square told me was a bunch of bull, I took it to the University Village BB in Seattle (I did not want to go back to Bellevue Square) and was told I could have it reset on a new ring with the old diamond or have a whole new ring. Not happy with either choice due to the sentimental reasons of it being my engagement ring, I ... Read more

Bad service!!! They don't care about anything but the sale!

The store that is near where I live is run by idiots. Maybe other locations are better. My fiance and I bought my wedding band there, we considered buying the engagement ring there too, but my soon to be mother in law said not to, and I'm so glad she did. Months later I am working in a department store and transfer to the fine jewelry department. We get in a new diamond tester and for the fun of it I start testing the wedding band they sold me and low and behold a bunch of the diamonds test fake!!!!! (I haven't had anything done to the ring except clean it myself ... so I'm the only person to handle it) So I go back to ben bridge to tell them about it and they take the ring, huddle in a corner then announce that it didn't test fake for them and tell me to basically go away. That didn't really make me feel better so I go to another store completely seperate from mine or theirs and the diamonds test fake for them too. Now I'm really livid, I feel as though they just lied so they ... Read more

Not very impressed. I wanted to get a ring sized down a couple of sizes and I found out they could do it. I made a special point to let the saleslady know that I wanted the jewelery maker's mark preserved because it was made by ostby & barton back in the 40's and that mark added to it's value. Low and behold when I arrived to pick it up the maker's mark was no longer there...... A good job was done sizing the ring, but I would have rather had the OB stamp on the ring than have it sized!

I had looked EVERYWHERE for a Peridot ring set in white gold or even silver since I do not wear yellow gold. I could not find a nice one I liked at all. I finally stopped by Ben Bridge in Arlington TX and looked around for the fun of it; I had never even noticed the store before. I ran across a gorgeous diamond and peridot ring in white gold. It was around my birthday so I decided to splurge and buy it. It wasn't cheap I will admit but it was completely worth it. The woman who sold me the ring was wonderful and I go in and get it cleaned any time I happen to be at the mall. Everyone there is actually very nice and helpful. I am young and look even younger than I am but they always treat me with resepct and courtesy. I finish this by saying that I went back to their store a few days ago just to look around, and have my ring cleaned, and the woman who sold me my ring 2 years ago was at lunch in the back. As the man was cleaning it she saw the ring and looked out and saw me. She came over... Read more

Unbelievable! This is the only word that comes to mind. You might think this is a compliment in regards to your quality of service or sense of pride for going above and beyond or extra mile for customer satisfaction. In most situations, this is probably true; but to my dismay, here is where perceived good intentions (or overzealous salesperson) can go horribly wrong. To surprise my wife, I wanted to buy her a Rolex to match the one I currently own. It is our 6 year anniversary and I had planed to surprise her with a gift. On 5/4/2007 I stopped by Ben Bridge in Memorial City Mall where sales person Sharon Kirk assisted. She found the watch I was looking for and went as far as order it for me from your California store. When ordering the watch via telephone, she took my information for billing purposes (5/7/2007), as I was reluctant to give her my home phone; she said it was necessary for billing purpose and I again re-iterated that this is a surprise. So I placed a minimum payme... Read more

Love it! Although it not the cheap place to shop, they have wide variety of different jewelry styles, including extensive watch collection, Mikimoto pearls, David Yurman jewelry, and their Toscano collection which is incredible. The have a very nice color stones and pearls collection. Sales people are happy to help you. For my experience it is one of the friendliest jewelry store.