Approval Rate: 38%

38%Approval ratio

Reviews 40

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  • by


    Mon Jun 06 2011

    I never actually got the DSL. I checked availablilty for my address and double, triple checked. Ordered it and they were to activate service after 8PM on Friday. A 3 day wait. Smart plan because they have no tech support except an automated system after hours and weekends and if you don't say the right keywords they tell you they are closed until Monday morning. I had to wait until Monday without activation. Then on Monday they finally tell me first that they are not sure they service my addtress, another person tells me the order was cancelled because no Social secutity number on the order, but one was on the e mail they sent me, so go figure. They want me to make a new order and activation wll be the next friday. Well, after talking to automated systems, about 4 humans , being on hold, getting cut off and wasting about 3 hours, I don't want to deal with AT&T anymore. No one knows why the order was cancelled, an automated thing said there was an open work order for that address,... Read more

  • by


    Sun Feb 13 2011

    First of all they charge you lot more than they tell you. I have service for 14.99 and they charge me 47 dollars every month. The worst part is that when you call their customer service you get lost by selecting options in their freaking automated service and finlay if you reach them then you hear the message office is closed and open only for weekds during business hours. Bull shit AT&T the bis company and they dont have 24 hour customer service. Not only this if you want to download any thing which is 100MB you will wait for your download to complete in 4 hours. I cant wait to speak to their customer service if i am lucky enough, its been 3 months already.

  • by


    Wed Feb 02 2011

    I thought I would save little money and drop comcast cable modem and get AT&T DSL 1.5Mb. What a nightmare!!!! my speeds were at best 700kb, it worked for a month, then they cut off my service for non-payment, even though I was on the Auto-pay system and my account showed I had paid and no amount was due. I called on a Saturday at 8:30am and had them check the line because at that point I thought it was a line issue. I never heard back. I called at 4:30pm same day and was told all offices were closed. the tech finally shows up on TUESDAY!!! and checks the line. that's when he calls and I find out they had cut me off!!! THEY COULD HAVE TOLD ME THAT SATURDAY AM AND I WOULD HAVE TOLD THEM TO CHECK THERE RECORDS TO SEE THAT I INDEED HAD PAYED!!!!!!!!!!!!!!! NOW THEY ARE TRYING TO STICK ME WITH A $150 CANCELLATION FEE!!!!!!!!. TOTAL INCOMPETENCE AND GREED!!!!!!!!!!!!!!!!!! INFERIOR PRODUCT!!!!!!!!!!!!!! FORMER ATT CUSTOMER!!! NEVER AGAIN!!!

  • by


    Tue Feb 01 2011

    I have spent over a year trying to resolve my slow internet access. The cable in our small town provides download speeds of over 3.0. AT&T provides 0.39. Tech support is useless. They offer the canned responses of how they understand my frustration, don't worry, and more of the same. The last live chat person ended the session because he/she insisted I was on a wireless connection and could not help me when I swore over and over that I was wired (which I was, truly!). At my first opportunity, I am canceling and signing up with my local cable company, SuddenLink. And will probably switch my land line as well just because I'm so mad. I will NEVER recommend AT&

  • by


    Fri Dec 24 2010

    I HATE AT&T. ..and the business ethics of any oligarchic utility company in general, I suppose. Our internet got disconnected on Sun (most likely due to the heavy rains the Westcoast has been hit with recently). I called att in the afternoon and after talking to the outsourced customer rep for over an hour (I bore the usual: stating the obvious and repetitive questions like "have you tried unplugging your modem and rebooting it?") he finally concluded from the several line tests he performed that the problem lied with an outside line. So he schedules a technician to come on the earliest day possible which is Tues. He tells me that the technician will come on Tues between the hours of 8am and 8pm and assures me that whoever the technician is will call me before he gets to the house. 12 hour shift, eh? Ok, I can live with that. Tues comes. After waiting the whole day, no one shows up. Not even a phone call. I'm a little annoyed but hey, I realize that the technicians must have thei... Read more

  • by


    Mon Dec 13 2010

    Bad first impression. I called to hook up my dsl service in August of 2010. Whoever I spoke with on the phone gave me a specified activation date. The date came and went with no activation. So I call AT&T the next day and they said they had no record of me ever calling to request service. They set up another date for the following week. This time everything worked out well, or so I thought. Turns out they assigned two accounts to my dsl line. When I called customer service to remedy the situation they accidentally disconnected my internet. So, I called AT&T to remedy the situation. They sent a technician out to fix everything and the guy was polite and did a good job. It seems as if all issues have been resolved now and my promised dsl speed is pretty close to what they advertise. Their Wireless Gateway is pretty crappy. Its main problem is the issue with dropping the connection as soon as you try to download a file or if you click in a rich-content website. It doesn't quit on me all t... Read more

  • by


    Mon Nov 08 2010

    I wish I could give them negative stars. The worst service I ever used !!! Bills are never correct. I had to call in every month! When I opened this account, they told me it was a promotion account ($14.95). However, when they billed me, they charged me for $42.95! I called in four times, each time I got a different answer. Sometimes, the phone call was just lost! They are thief! The company is deserved the bankruptcy. Those terrible help desk liars all deserved unemployed so that they can stay at home to tell lies to their kids or parents. They the worst people in the US. They are the reason why many people hate capitalism. They are the representatives of evil.

  • by


    Mon Aug 23 2010

    AT&T help desk is absolutely worthless; Took getting a service engineer out to the house to get Uverse because 15 years ago when my folks built the house, AT&T entered the wrong physical address into the system. I have been told that the only way to fix it is to reprogram the system... Whole process to finally get Uverse took 2 years. (DSL alone was not an option either because of the a fore mentioned problem) My fiance's house lost power, the aftermarket gateway I installed worked just fine to that point, then we couldn't get a connection. After 2 hours on the phone, and putting the original gateway back on line (which didn't help) the problem was finally fixed. I still dont know what the problem was, however I know it was on their end. Non-Uverse service works, but not very well; Cant get Uverse... Live in the city less then a mile from the city CO, they wont upgrade the system to handle Uverse. AT&T is not creating Uverse stations anymore (information came from my so... Read more

  • by


    Tue Jul 06 2010

    For two months, my Internet connection has been intermitantly going out on me. The interruptions were only minor at first; now, I almost never have service. The FIRST service rep I spoke with over the phone told me it was an equipment issue. So, I went out and spent $60 on a new modem. Didn't solve the problem (fortunately I saved the receipt.) The SECOND service rep I spoke with told me that they'd be able to fix the issue remotely, so I hung up and went on my merry way. Several days later, it still didn't work. The THIRD service rep I spoke with told me that there was definitely a problem with the line, and that they'd send a technician out to the house. They sent someone out, he checked the line, and determined that the issue was on the outside line, rather than on the inside line. He said that he couldn't fix it, and that they'd have to send a line guy out later (still don't have any idea why they didn't send a line guy out in the first place.) The line guy allegedly c... Read more

  • by


    Wed Jun 23 2010

    After moving three times and setting up new service at each place, I have never been able to get new service started without issues. This past time I decided to try to start my DSL service through their website. Everything on my end went fine, and I received my confirmation email on Thursday. The next morning I received an automated call telling me to call their billing support line. When I did, I was told that I didn't have any order started and no one was sure why I received the call if there was no account created. Starting to get upset, I asked what could be done and the tech support woman said that the only thing to do was to set up a new account, which I did and the setup date for my internet was pushed back a day to Tuesday. So flash forward to Tuesday, I get a call from the tech support number again, and they say that they only had a street address, no apartment number. I walked through with the support woman again and gave her my apartment number "D 'as in dog' 303", an... Read more

  • by


    Tue Mar 23 2010

    Excellent!!! I have been enjoying the DSL service for 4 years now. Modem went out a couple of years ago. At&t sent me a replacement.(free of charge) Had a problem with Email. Called tech support and it was taken care of in the matter of minutes. I love my DSL and wouldn't trade it for anything else. I'm having At&t U-Verse installed this week and my DSL is being upgraded. I have a wireless network here at home and my laptops work great on the system. I highly recommend At&t DSL.

  • by


    Mon Mar 01 2010

    I have been a ATT DSL customer for almost 9 months... I just cudn't wait to disconnect n go back to time warner road runner again... There have been several problems I had encountered, 1) Horrible customer service: The bills were always wrong, delayed and finally asking me to pay $5 late payment due to their delayed bills. Worst of all, i got a threatening mail that my account wud be sent to collection agencies to get my bills.... I NEVER NEVER delayed any bills till now and had perfect score. I just hate it, when ppl do such things to me. 2) No online payment: No body knows how to setup my online account manager to enable online payments. Some reps dont even know what i was talking about paying bills online. OLD, OUTDATED REPS. 3) Poor service: The DSL service was supposed to be "ALWAYS ON", but i was never able to download a 600 MB file without being disrupted couple of times.. Had to use a download manager. Worst of all, it used to get disconnected many times, some lasting even a mi... Read more

  • by


    Sun Feb 21 2010

    My rating has been updated as of the last year (2-20-10) although I've had AT&T DSL for several years. Their billing practices are horrible! First, they require you to pay for a land line even though they technically say they offer DSL without- what they do is simply 'remove the discount' you can get for having both, essentially making the charge $40+ a month for bare minimum service in either case. But the bill is NEVER $40/month for just plain DSL. Month after month hidden charges appeared on my bill........ disputed 'disconnect' fees where they shut your service off in the middle of the night for non-payment, even though you paid........ strange 'operator' fees for taking your payments over the phone, etc. Customer support is dreadful- takes hours and they transfer you and transfer you, get disconnected, notes are lost from talking to them, misstated information or denials about what they said or about what you owe from their accounting department. AT&T DSL is in my opinio... Read more

  • by


    Sat Dec 26 2009

    Hi, I'm Greg from Fl i duh and I'm a Computer Technician. I deal with AT&T everyday!!! I HATE IT!!! IT MAKES ME TO NUTS. If I have to download HP printer software (WHICH IS ANOTHER LINE OF GARBAGE) with AT&T it takes 20-40 min's. While with my awsum comcast 3 mins. My customers are lied to by this pathetic company with the oringnal name American Telegraph & Telephone Company. My customers think they are getting high speed because of there marketing - Lite 768kbs, Ultra 1.5 DSL extreem, 3.0, DSL extreem 6.0. Comcast used to start out at 6.0. Now they start out at 12mbps and go to 50 megabits per sec. tonight I just got 20mps for 29.99 for 6 months then it goes to 52.95 thats fine I'll take it as long as I can stay away from AT&T. Also remember in my prevous paragrah I can download a 350 meg file in 3 min's and that was at 12 mbps so after I get the docsis3 modem it should be faster like 1.5 -2 min's. Other things I hate about AT&T My phone bills were up to over $60.00... Read more

  • by


    Fri Dec 18 2009

    Piece of crap service!!! If you like wasting your time and money go with ATT junk. Their customer service sucks, their tech support has no clue what to do. I have spent hours with them and they keep transferring me to different departments. I have 6M DSL, that does not want to stay up, I know I have a bad modem because after restarting the modem, service stays up for a while. But I can't keep doing that while I am working from home or using my VOIP phone. I just spent another hour with customer service trying to get them to replace the modem and at 6:00PM sharp they dropped my call because it was closing time. Do your self a favor and DONT SIGN UP WITH ATT!!!

  • by


    Mon Aug 17 2009

    The most horrible internet experience i've ever encountered!!! I had Time Warner Cable for almost 3 years, disconnected due to moving overseas with the military, came back and thought i'd try out AT&T DSL because it was available in my area now, and thought it'd be nice to have it all on one bill (cell phone, internet, etc...) bad decision! AT&T promised a technician to come out two days in a row, never showed, I was on hold for almost 6 hours total trying to get this service fixed, because the green light kept blinking on my DSL modem after it was activated. Their low end technical support only runs one test to see if the line is working, it either is, or isn't, they can't tell you what's wrong with it, so in the end I turned the modem in, and cancelled the service. Two days later a AT&T technician called me and said "hey i'm ready to come fix your dsl" hahaha!! Well, so I called up Time Warner Cable Internet Customer Service, and got such great customer service I commended the Custom... Read more

  • by


    Wed Aug 05 2009

    Horrible, horrible experience that lasted 2 years until we wised up. They lost our initial internet order (yes, we had a receipt), didn't give the rebate as promised, and took forever to send a modem. More importantly, they were 2 weeks late setting up our internet & phone even though we ordered it well in advance. Same story when we moved again a year later: they were 5 days later than promised. The salesperson told us it would be an easy flicking a switch in the main system to transfer our service when that day came, but it took them 5 days (read: 5 days without internet, when we work from home - not good) to realize that they actually needed to come in person. The problems just kept coming... they downgraded our service instead of upgrading it as requested when we moved (we were getting 1.3 mbps instead of the 6 we were paying for). When we called they insisted that everything was fine... but finally someone found that the switch in the main system still indicated that our se... Read more

  • by


    Sun Jun 07 2009

    By far the worst internet and service I ever experienced. If I could give this zero stars I would. Everyone who posted up 5 stars for this piece of crap company is a lying sack of crap that works for at&t. I have been "using" at&t for about 4 days now. Note the quote and quote use. I have zero connection to my internet, I cannot use my phone, and I can only watch television in 2 of the 4 rooms in my home. The customer service reps actually hung up on me when I asked questions. Yesterday I called to see what was wrong with my internet, and they told me that i had to be redirected to a different company to find out. And on top of that I would be charged for being transferred. Is at&t a huge group of crack heads looking for money? It sure looks like it. Oh I have forgotten. I have actually used the internet once. (The day the guy set it up.) It was slow and choppy. I got disconnected about 50 times before I could sign onto my email. I think my internet would run faster and smoother if it... Read more

  • by


    Fri Apr 03 2009

    I can never forget struggling to the slowest internet connection and their phone service is BOO.

  • by


    Tue Feb 10 2009

    I've called about a dozen times and spent over 7 hours on the phone with them over the last 2 weeks. reminds me of my aol days. I still don't have proper internet. i pay for dsl 6.0 i am getting in and out dsl lite speeds. do not go with them. their customer service agents have an attitude as well. and they try to charge you extra for everytthing... meaning if you want stand alone, it's an extra $5 a month. if you want them to hook it up for you an extra $90. if you want the dsl line brought to your home extra $$$. if you want it brought to the computer jack by your computer, extra $$$ on top of bringing it into your home. DO NOT GET THIS SERVICE!!!! go with covad or comcast

  • by


    Mon Feb 02 2009

    Download speeds far inferior to cable broadband (although sales pitch has you believing otherwise). Integrity is week as speeds vary greatly from time-to-time. Customer service is virtually non-existent. And, don't even think of performing broadband activities such as downloading files/ will be unable to perform any other internet activity (browsing) until file download is complete. This service is only a step above dial-up and a far cry from cable.

  • by


    Tue Jan 27 2009

    I started with SBC about 5 years ago and they recently were bought out by ATT. Since ATT took over it takes me an hour for each phone call and I usually need to call them about 5 times in a week to resolve one single problem. That's 5 hours of my life..wasted.. because they have the worst customer service I've ever encountered. Not to mention that they have too many international call centers and more departments than they can handle. The departments don't communicate with each other (hence the multiple call backs) and they all seem like they are troubleshooting directly from a manual. I commonly ask the person trying to fix my problem (such as my dsl service is down) "if they have ever done this before", because half the time I am the one that figures out what the cause of the service breakdown is resulting from. "You get what you pay for", and when my call gets passed from India to the Philippines to fix my problem in San Francisco, that should tell me enough. The bottom line, t... Read more

  • by


    Thu Dec 04 2008

    The following are my logs in my efforts to merely get service at the following address Karl Burmeister Stockton Ca. 95204 at&t; account number 088-019-xxxx Nov 21, 2008 Tried to sign up for Direct Express package on your at&t; website. I had at&t; dsl service previously so I still had my 2wire router however, I was not given an option NOT to buy a router at checkout. I called customer support and explained this and was told to just pick a router and return it later in order to instigate service. Despite the obvious inefficiency of this process I continued through the checkout process and reached the end only to be told that my cart was empty and was routed to the home page to begin the whole process again. I opted to call customer service instead to try to accomplish something and after going through the automation menus was told that the office was closed and to call back during business hours. Nov 22, 2008 Called and spoke to Lisa to set up new service. After some i... Read more

  • by


    Sun Oct 12 2008

    Really? Expensive and useless. I hate you.

  • by


    Thu Jul 03 2008

    Absolutely horrible, nightmarish customer service! My DSL disconnects all the time, then it takes forever to talk to an actual person to schedule a service appointment, then they cancelled the appointment without notifying me after I took the day off and waited around, and then they put me on hold forever when I called to figure out why no one was showing up as scheduled. Also, they refuse to confirm any appointments - you're just supposed to trust that a tech will show up! If you enjoy waiting around forever for nothing to happen, then AT&T; is the company for you.

  • by


    Tue Jul 01 2008

    Non-stop overcharging, lying, and contradicting themselves. It is hard to imagine worse customer service.

  • by


    Wed May 14 2008

    Terribel technical support. Although they don't say so, the fact is that they provide no technical support except for the modem they "recommend" but, if fact, try to require. None of their email mail setup information or any other technial information they provide is understandable.

  • by


    Mon Apr 07 2008

    Do not waste you time or money on AT&T; DSL. I was transferred to Hot Springs AR for 2 months for work and need to get internet in my condo. The only option was AT&T;'s DSL. My internet was supposed to be activated on March 13th the day I arrived, and was told that all I needed to do was hook up my modem. When I got there they never activated the internet, and then once it was activated 2 days later (after repeated phone calls) the internet still didn't work. They told me that they could not send anyone out for 5 days, so I had to wait. Then on the day they were supposed to arrive no one showed. I call AT&T; and they said they had no record of my phone call. After being bounced around from person to person (going through trouble shooting again) I finally talked with a manager who told me that they couldn't send anyone out for another 5 days (if there would have been any other option in Arkansas I would have canceled right then and there). I waited another 5 days for someone to come ... Read more

  • by


    Wed Mar 26 2008

    It has really gone downhill since the merge with SBC. What with the price constantly increasing and the flashing ads all over the att pages, it is just not worth it anymore, IMO.

  • by


    Wed Mar 05 2008

    In my area, it is not an annoying thing. I am on the $15 plan and so far after a year, no cuts. It is unlike using a separate program to log on, but I'm happy to be online and download music and videos from 30MB in about ten minutes. I am not in for speed, but this is a great offer.

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    Sat Jan 26 2008

    I have been with AT&T; for 2 years and I say it sucks. Slow as modem. Even tonight I am waiting 2 to 3 minutes to get to a new web page. They never respond to inquiries or feedback!

  • by


    Fri Nov 30 2007

    I work in a computer retail store and recommend AT&T; DSL to everyone that is on a budget. I am a computer geek and am find with the Express package. DSL service starts at just $15 a month. You are getting a steal for the speed you are getting. A great alternative to high cost cable. My connection never cuts out. I also enjoy playing on XBOX Live with no lag at all. I strongly recommend DSL service to anyone!

  • by


    Fri Nov 09 2007

    I had att w/ dsl then they decieded to split areas. So I was swithched from what I call old att to the new att. The problem being new doesn't have DSL. So I was told I could continue to get just DSL w/ old & a seprate bill & phone with new & seperate bill. I have not yet as of Aug received a DSL bill. I keep calling & telling them with no surprise you spend hours on the phone with no result. Get all kinds of sorry I will fix it here is your conf# it will be fixed. Never fixed still waiting. Went from a 0 balance to now 120.00. Ask for a credit for all the aggravation O got hung up on. Told them sorry didn't mean anything because that's all they now how to say. YOu guessed it not talking to anyone in the USA! I think the only thing they can do is read the screen if the answer isn't there they can't fix it. Call the new att it's Americans, but they can't help you have to talk to INdia. I guess they know what are you going to do leave. I could but, others like Comcast are j... Read more

  • by


    Thu Oct 18 2007

    When I first signed up for ATT internet, I was told it would install in 3 days. I didn't get internet for 3.5 weeks. It was turned on on the wrong address (one that doesn't even exist- no one could explain that to me). Meanwhile the customer service representatives blamed me for telling the wrong address. I had to call back everyday until it was eventually turned on. Then they sent me a faulty modem. And now it will turn off at least once a day and I will have to reset the modem. Bottom line: TERRIBLE CUSTOMER SERVICE and not a reliable product.

  • by


    Mon Oct 15 2007

    I was told by a Direct tv sales guy that I could get high speed internet through At&T; and cable for 65$ a month...BS is what I got! It'll take a while until I start believing those miracle bundles deals again...Internet turned out to be around 40$. It worked fine and then a month after installation, I had to call tech support for a password and the girl who helped me answered in her office in...India! That's right folks! That's how much AT&T; , the good ol' ma bell is supporting our community!

  • by


    Wed Sep 05 2007

    I ordered on 8/29. Rec'd a confirmation email stating that my install would confirmed in 3 days. One week later nothing at all. Called and sat on hold for 10 minutes. Was then told that somewhere around 9/17 I should be installed but they can't guarantee it; they'd have to call back because all of their techs have been moved to Ohio. I imagine the service is still as good as it was a couple years back when I had it through SBC, but until my 4 week waiting period is up I have no way of telling.

  • by


    Tue Sep 04 2007

    When I called A T & T to sign up for cable TV and DSL,  the rep talked me into signing up for Direct TV, DSL and a land-line.  He promised me $300 in incentives for me signing up for this  bundle of services.  A week later, when they failed to show for the DSL installation appointment, I called and spent countless hours on the phone with incompetent representatives and finally found out that they would not be able to provide DSL service to me. I was advised they were 'already at capacity'; whatever that means.  So, they sold me a service they couldn't even provide and didn't bother telling me.  After I spoke with a supervisor (another hour on the phone), I was advised that he would only be able to provide $50 of the $300 incentives.  I haven't received it yet and seriously doubt that I ever will.  As soon as another alternative is available, I will drop them like a hot potato.  I don't like doing business with companies who are "totally clueless" when it comes to customer service.  The... Read more

  • by


    Thu Mar 08 2007

    Where to start? 1. Privacy policy is poor imo: although you are given a choice to opt out of a ton of junk, you *are* automatically enrolled in all kinds of other promotional cr*p that you have to go back and get out of, some of it by just changing your address to a fake one. (Never go with a conglomerate!) 2. I never gave my email addr. to anyone, as I use my domain em's. Nevertheless I started getting spam at the AT&T; DSL address after just 3 months, which means AT&TYahoo;! or one of their "affiliates" that you can't opt out of leaked it. 3. About 30% of the time my mail program would hang when I'd try to collect mail, as (I assume) the mail server was overwhelmed. A few times the SMTP also hung. Annoying. 4. In the 3 months I was there DSL appeared to go down twice. At least, I couldn't connect to the Inet... then later it would work again. 5. They don't carry newsgroups they deem might be carrying illegal material, which unfortunately includes key binary news... Read more

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    Sat Feb 04 2006

    I had AT&T; for awhile, like 2 years. Then I moved and Verizon was offering a better deal and fast downloads for $10.00 less than AT&T; a month. So I switched. But the AT&T; was okay when I used it. There support was always great to me even with the occasional hickup but they totally lacked virus protection in there browser and if you were using Outlook you were hosed... But all these companies are screwing everyone with these Dot-Head's tech supporting us and none of them can fricking speak english. (S.O.D. said it best - SPEAK ENGLISH OR DIE!!) I live by that one.... I just don't get it, they want so much to be us, yet they can't fricking announciate a word correctly. What the hell are these companies thinking? This crap with middle eastern idiots has got to stop! Americans need to bond together and either target these big companies with a massive letter writting campain or something. In a time when we are watching our backs against these middle-eastern nut terrorists, they are have... Read more

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    Sat Sep 11 2004

    The DSL itself is fine BUT once I moved to a new residence, it was COMPLETELY impossible for AT&T; to move my DSL to my new address (which by the way was the next door building). After the third call to AT&T; DSL, it was very clear I was not dealing with representatives in the U.S. Every rep. had a Middle Eastern accent and all of them had the same scripted lines as the other. Every time I stated that I needed a technician to come to my residence to physically switch my cable to my new residence, I was responded with I would be glad to make the changes in our system sir. No matter how many times I told them I needed someone to come to my residence, I was always answered with that. After the fourth try, I gave up and NOW they are sending me bills expecting me to pay for their service which they are completely unable to provide me with and when I explained my situation to the DSL rep., he became argumentative and insists that I DO owe for services which I do NOT receive - RIDICULOUS... Read more