Amica Insurance

My husband has been a customer of Amica for 44 years, since he first started driving when he was 16. This summer they canceled our insurance while we were away on vacation. They claimed we hadn't paid our bill, although they never billed us. We received no paper bill, and no emails. We didn't even receive a phone call, just a letter waiting for us when we got home, that said our insurance had been canceled ten days earlier. Turns out we drove from Florida to Massachusetts with no insurance. Forty four years, and not even a phone call. We had never missed a payment and made very few claims. The customer service was abysmal, I was promised a call back within the hour and finally after waiting all day had to call them again and start the process all over again. Nobody seemed to know why the bills were never sent, let alone why we still owed them money, when our bill in May was paid in full. They finally told us they would write us a new policy if we paid them immediately. What we did ... Read more