A Ok Automotive Incorporated

I have been taking my families cars to A-OK for years now. I have been nothing short of happy. Keep up the good work guys - Thanks A-OK.

************GREAT SERVICE ************* My car was towed to AOK Automotive after an accident coming out of Midway Airport. I was a little skeptical about the shop since I do not live anywhere close to them. I live in the far northern suburbs; and being just that, I have heard stories about shops in Chicago. Much to my surprise the shop was GREAT!!!! The woman in the office, Joan was very friendly and got me all the answers to the questions that I had. She also helped me get my rental car. When the car was done, I went to pick it up and my car looked great, better then the day I bought it. Not only did they fix the damage, but also detailed my car for no extra cost. I got to speak with the manager, and the mechanic that worked on my car, and both wear very knowledgeable about cars and the way they work. My hat is off to these guys !!! If your looking for a shop ... check these guys out, they did me right. -David-

On Saturday June 27th my mother's car was towed to AOK auto at 3am. At 9am that Saturday I contacted them but could not get the manager to call me back. I tried three times between 9 and 1030 that morning. I then informed the person that I was sending a tow truck to recover my mother's car, when I made this statement the manager spoke with me. He wanted my business but as he was on the south side and I and my mother are 30 miles away I wanted the car towed to our local dealer. He then informed me that I could not get the car until Monday. Monday I called and was told that the tow to their shop (2.03 miles) was $425, I asked why but was told they didn't know. In addition to this there was a $50 a day storage fee ($150 from 3am Sat until 11am Monday) plus $125 administrative fee. The total bill was $700, I realized I was not dealing with an honest business as soon as I questioned these charges and they could not explain or justify them. I paid up in order to avoid any more fabrica... Read more

This is a response to the prior review. I am Tom the manager of A-OK Automotive Inc. and car in review was written by the insurance company and that is how we repair per their guidelines. The powersteering was not related to the accident it was a dryed out o-ring which we fixed at no charge. The windshield they claimed was part of the accident was replaced by the insurance company anyway even though there was a rockchip under the windshield wiper. The owners boyfriend verbally attacked the insurance adjuster while he was looking the car over on the reinspection. There was a small air leak on the side that was repaired and when the car was returned we we fixed it. The door was replaced with one out of a salvage yard and yes I did miss it had a polished finish instead of a brushed finish which we took care of right away. I take pride in what we do and I am proud of the quality of repairs. I am sorry those two items were missed but it was repaired right after it was brought to our atten... Read more

HORRIBLE BODY SHOP!!!! IT TOOK A-OK ALMOST 3 MONTHS TO FIX MY CAR, THEN WHEN I WENT TO GO LOOK AT MY CAR TO SEE HOW THE REPAIRS ARE GOING THEY HAD THE WRONG PARTS ON IT (DIFFERENT DOOR HANDLES THAN THE OTHER SIDE)! TOM THE SO CALLED MANAGER WILL LIE TO YOU, HE SAYS THEY HAVE THE BEST MECHANICS SUPPOSIDLY OUR POWER STEERING WENT OUT AFTER SITTING AT A-OK FOR 2 MONTHS (BUT THIS WAS NOT PART OF THE ACCIDENT) THEY WANTED ME TO PAY FOR THAT, WHEN I FOUGHT MY INSURANCE TO DO A "TIER DOWN" ON MY CAR TO SEE WHAT WAS WRONG WITH IT THEY FOUND IT WAS SOMETHING MINOR LIKE A GASGET THAT WAS MISSING, BUT IF I DIDN'T KNOW BETTER I WOULD HAVE JUST PAYED THEM FOR A POWER STEERING PUMP THAT WAS NOT EVEN OUT. THEN WHEN I FINALLY GOT MY CAR BACK, THE DOOR THEY REPAIRED HAD AIR COMING OUT OF IT, THEY SAID THEY WERE DONE WITH THE REPAIRS I THEN HAD TO CONTACT MY INSURANCE COMPANY YET AGAIN AND HAVE AN INSPECTION OF MY CAR, WHEN THE INSPECTION WAS DONE I WAS TOLD THERE WERE SEVERAL THINGS THAT WERE NOT REPAI... Read more