I was so pleased with this company, that I referred the company to my mother-in-law as well and she ordered her cover from them too. Now, one must always stay in good standing with the "in-laws" so you must know that if I referred the hot tub covers to her, they MUST be a good company, right? My (and her) covers were well-made, beautiful, we had great color choices, size and shape choices. We received confirmation and update emails throughout the process. When the time comes for a new cover, I will definitely use Hot Tub Cover Depot again!