Forever 21

I have been working at Forever 21 for 7 months now. The reason there is such bad customer sevice is because the managers are BAD. Like stated in other comments, they don't really care about the customer (or the employees we are just tools in helping them make money). The managers are fake to the customer's face and are not helpful when an employee has a question about a finding an item and whatnot. Basically, all they care about it making money and the cost of their workers.

The break room and working conditions are aweful as well. There are about 12 of us sitting in the back up to our necks in boxes. If there was an earthquake, we would literally all be crushed by the stuff thats stacked high on the walls. Getting hours depends on how much the managers like you. If you plan on working part-time find a different job, they will fire you or cut your hours after a few months.

The managers are like children, sitting in the back room and gossiping about the employees, then walk around the store making sure the rest of us are not slacking. I've never seen such money hungry people in my life. It's disgusting and I'm planning in quitting. The employees are only there to meet the targets that corperate makes. If the store doesn't make enough money we all suffer and the manager cuts our hours. Worst working conditions i have ever faced. Worst store. Rotten, slefish people.