Forever 21

I had my first (and it will be my last) shopping experience at Forever 21 in Northbrook, IL. I was there for an hour and not one store employee asked if we needed help. It was impossible to find what I needed because there was no organization of the merchandise, very messy looking. There were even clothes left all over the floor that no one bothered to pick up. My changing room had dried chewing gum and what appearing to be blood stains all over the wall, no joke! Before I walked out, I asked three sales girls and the manager if they could find a smaller size of a particular jean I liked. I noticed that the size I needed was on a display. They stated that it was against store policy to take the jeans down and sell them to me. I'm confused as to why Forever 21 displays jeans in the middle of the store that they will not sell to customers. After this extremely unpleasant shopping experience, I started reading online reviews of Forever 21 stores from across the country and I wonder how they are still in business with rude employees, merchandise that falls apart, a horrible return policy, fraudulent credit card charges, unactivated gift cards, copyright lawsuits, etc. My favorite review was about a girl who got terrible hives after wearing their clothing and she believes that the 100% Cotton tag was a lie. After reading these reviews, I am actually grateful that the Northbrook Forever 21 store manager refused to help me and take my money!!