Here is my experience with Qwest.

I called them up after moving into my new apartment in Scottsdale. The lady on the phone was very nice and patient as we looked up my apartment in their system. It was very clear what I would be paying and she offered different marketing pitches to me to try and save money. Once we were done, she double checked all her info again to make sure she had it correct. The only negative thing about all of this is that it would take a week before someone could come out.

So while I waited for DSL/Phone to be installed I got several e-mails from Qwest with my user information on it, services I ordered, date to be installed etc etc. A day or two before the install date I got a phone call from a REAL person at Qwest! She wanted to again make sure they had all of their information correct AND make sure I understand my bill, what I can expect to see and how much everything will cost.

The day of the install came and I got a phone call from the tech telling me that he had the work order and the hookup will be completed by the end of the day. Fantastic, granted he didn't get to hooking it up until the very end of the day, but I suppose someone has to be last. Just like Qwest said on the day of my install, UPS came with a nice new modem for me. Once the Qwest guy was done, I had dialtone on my phones and my new DSL modem connected and I was back on the internet.

The next day, the same Qwest tech called me back and asked if there was any problems with the service, I told him everything was working great! The phone sounds crystal clear and my DSL is as fast as they promised.

Total monthly cost, 55 dollars a month. I'm a big techie so I wanted their advance modem and I was well aware that I would be paying 99 dollars for it. When I got my modem in the mail, I would have easily paid twice what Qwest charged me for it. I won't go on about the details but you can see the modem here http://www.actiontec.com/products/product.php?pid=2 04 it is slick.

I am very happy with my Qwest service.