kabclb
member since 02/15/2012
User Votes: 0 Helpful / 0 Funny / 0 Agree / 1 Disagree
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560 days ago

The two gentlemen that came to my house at night were awesome. They got everything fixed and had some excellent suggestions on dealing with our power surge. I believe it was Paul and Billy. They fixed everything and even finished earlier than expected. They were thorough with their work, but still very quick and efficient. Awesome job guys! Will definitely use again and recommend to friends.

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560 days ago

It was okay The technician, Pat, was very friendly and did a great job - the second and third trips to my house. The first time around we needed a new circuit board and igniter switch on our furnace thanks to a power surge. When I called and asked for someone to come and check the A/C unit, Pat found a safety switch that was broken that should have been found the first time around. I had to schedule a third visit for it to be put on at a later date. The first transaction yielded a paper receipt, which is great for insurance. The second and third time, the tech had an iPad to sign and said I would get a statement in the mail. Two weeks later and three phone calls later, I got the statements e-mailed to me, but they were super generic, and one had the incorrect amount charged to my credit card listed - it didn't include tax. I thought the second tech I had at my house did a great job, but the first tech and the iPad system for billing were definate downfalls for me. I will continue using them for continuity of maintenance, and give them another shot. They've been wonderful before.
*Well, tried to get my statements corrected, and it's turning into a huge hassel. If it wasn't for the fact I have to turn it in to insurance, I wouldn't bother, and wouldn't bother going back. It is so frustrating. Don't start using a system if you can't use it correctly. It reflects poorly on your business.


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