Hughesnet

Added on 05/16/2007
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224 Reviews

Vreeken
04/22/2012

Hughesnet 1

I can not believe that a company that stsrted satellite communications is as disorganized as this one. Very poor service and slow speeds WITH the premium package. If I owned stock in this company I would recommend selling it today.

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Votes on this review: 1 Helpful / 0 Funny / 1 Agree / 0 Disagree

usville
03/10/2012

Hughesnet 5

HughesNet Satellite internet is the best option for people that live in rural areas, If you are trying to use Satellite Internet the same way you used cable back in the city you are going to run out of tokens and you are going to hate the service, You need to use it the right way. You need to budget your tokens and take advantage of the hours that they allowed you to use it without any limitation (at night) I use a download manager and never had any problems, for me is the solution to all my problems, I just can work with dial up. Hughes allows me to live where i like away from the city and work from home. I can not wait for them to upgrade to 12mbs in just a few months, then satellite internet is going to be the best hands down. One thing you need to be careful is with who you sign out, there a lot of contractors, and not all of them know how to apply all the rebates to make it cheaper you can save almost $50 month if you do it with the right dealer, just make sure you ask about all rebates and make sure they help you enroll in all of them.

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Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 7 Disagree

susanlip
09/18/2011

Hughesnet 1

Customer Service is Terrible !!! THERE ARE MANY HIDDEN FEE'S !!
Don't believe anything that you are told when signing up for Hughes Net.
GET EVERYTHING IN WRITING. THEY LIE TO YOU ABOUT PRICES, SERVICES AND YOUR COMMITMENT REQUIREMENTS!!!!
The Installers are rude and tried to get more money at installation.
The rebates are fraudulent. You never receive them.
The rebate come from a separate company and Hughes Net states that
they have nothing whatsoever to do with the rebates.
They make up an excuse that you don't qualify for some reason.
YOUR BILL ENDS UP TO BE WELL OVER $100.00 PER MONTH FOR 24 MONTHS !!
A DISHONEST AND FRAUDULENT COMPANY !!
MUCH BETTER SATELLITE SERVICES AVAILABLE. FIND SOMEONE ELSE..NOT HUGHES NET !!!

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Votes on this review: 3 Helpful / 0 Funny / 12 Agree / 0 Disagree

amy1234567
07/30/2011

Hughesnet 1

HORRIBLE! Only had for week and half and already canceling. If u want to use it during non peak times it does good, but forget about using ur internet at night or on weekends with this crap!!!! the usage is supposed to reset everyday at 2 am. well saturday morning i got up and first time using it, i couldnt even download a youtube video. when i called to complain they told me i had already used my limit of data for the day. i said that was imposible cause i had not even been on it. She then told me that updates that run automaticaly on my computer must have used it all up!!!! r u kidding me. I had verison wireless with less allowable data downloads before switching to crapnet and i never went over my limit. I canceled!!!!! do not wast ur time on this company!!!!!!!!!

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Votes on this review: 6 Helpful / 0 Funny / 15 Agree / 0 Disagree

LESLIE78
07/04/2011

Hughesnet 1

PLEASE READ, IF YOUR THINKING ABOUT HUGHES NET INTERNET,DONT ITS HORRIBLE. FIRST ITS SLOW AS HELL, IF IT EVEN WORKS AT ALL. THEN TRYING TO CALL CUSTOMER SERVICE IS A JOKE, NOONE SPEAKS GOOD ENGLISH, THEY TOLD ME EVERYTIME I CALLED THAT I HAD MOISTURE IN THE SYSTEM THAT I RENTED. I HAD PROBLEMS FROM DAY ONE! WHEN THE TECHNICIAN WAS SCHEDULED HE NEVER SHOWED UP WHEN HE WAS SUPPOSE TO I LOST WAGES WAITING FOR THEM. ITS COST A 125 DOLLARS FOR SOMEONE JUST TO COME OUT AND LOOK AT JUNK EQUIPMENT THAT HARDLY EVER WORKED. THIS WENT ON FOR MONTHS, I NEVER GOT ANYTHING RESOLVED, I FINALLY JUST CALLED THEM AND CANCELLED EVERYTHING! I TOLD THEM TO COME GET THIER JUNK!!!!!!!!!!!!!! AND IT SHOULDNT EVEN RATE 1 STAR.......

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Votes on this review: 7 Helpful / 0 Funny / 12 Agree / 0 Disagree

legaleagle2222
06/19/2011

Hughesnet 1

I should have done my research before agreeing to this terrible service...I have only had Hughesnet for a week and already I am ready to cancel; I just can't see much difference between them and dial up, except maybe with dial up I am not limited to 200 daily usage. I remember when the internet first kicked in; one was charged by the amount of hours they used. Well, Hughesnet has brought back that approach. My very first day using the service I noticed my speed and ability to view a simple thing like local newspaper slowed to a snail's pace. Pictures wouldn't open, page formats were way off, and speed was worst than dial up. I called customer service to see what might be the problem, only to be told I had already reached my daily allowance and would have to purchase tokens if I wanted my service back up to par. Are you kidding me? I doubt if I was online a good 45 minutes before this happened. I asked the technician how could I have reached my limit so quickly? Does listening to my local radio station online as I work constitute usage towards that limit? What about opening and reading my local newspaper? What about viewing a photo on Facebook? They could not answer my question. I made it clear to the salesperson at the time of my order that I was a legal researcher and spent a fair amount of time online and she assured me I was getting the best package for what I had to do. I have been forced to call back to upgrade to their most expensive package and even that package has limits. Internet service for $109.00 per month and still a limit; are you kidding me? Today is Sunday, but as of tomorrow I will cancel this horrible service and either go back to dial up or visit local libraries rather than be limited on something as basic as the internet. Even cell phone providers have seen the light and are now offering unlimited access, but Hughesnet is another story. My advice to anyone considering this sorry company - STAY AWAY !!!

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Votes on this review: 15 Helpful / 0 Funny / 20 Agree / 0 Disagree

lizzieinmd
06/06/2011

Hughesnet 1

Hughesnet was so awful I actually called them and told them I WANTED them to charge me an early termination fee and get this c**p out of my house! I spent an hour on the phone with a person from India to convince her I WANTED to pay the early termination fee and I wanted the service canceled.

I called them because the Hughesnet service had stopped working and I was able to determine that the modem was not communicating with the satellite dish. The person in India had me try some things and they sent a reset signal to the modem, none of which worked. They told me the next day that a technician would need to come to my house and it would take 7 to 10 days for them to get here. Right then I went out and purchased an AT&T hot spot and began using internet service from AT&T. MUCH faster than Hughesnet!!!

So I wait 7 days - no tech, no phone call...nothing. I call them back to tell them to terminate my service. Find out they never even processed the order for the technician to come out. So after me begging them, they say they are going to send me a return kit. Takes me 10 days to get it. I open the kit and find out I have to go outside and take the radio off the satellite and return it with the modem!! You got to be kidding me! OK - go outside and look and doesn't look all that bad - BUT I can't find the hex key that the instructions say are included in the return kit so that I can remove the radio from the satellite. Call the Indian support (by now my least favorite task in the whole world!) to tell them I didn't get the hex key with my return kit and how am I supposed to take this thing off the satellite because I don't have the size needed. They proceed to tell me the instructions are incorrect and there is no hex key included. They tell me I need to ask one of my neighbors if they have a hex key that will fit - or go to the store (the nearest store is 20 minutes!) and buy one....OR pay a technician to come out and take it off!!! I am not believing what I am hearing!!! Not only do I have to climb up a step ladder and dismantle part of the satellite dish, but I am not even being given the means to do it!!!

Hughesnet is utterly ridiculous and I wouldn't advise anyone to deal with them in any manner.

BTW, my AT&T hotspot does not have a fair access policy and does not reduce my internet speed should I exceed my monthly download limit - I just get charged extra but haven't exceeded it yet anyway. It is also HALF the price of Hughesnet!!!

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Votes on this review: 8 Helpful / 0 Funny / 9 Agree / 1 Disagree

murraygc
04/27/2011

Hughesnet 1

Hughesnet is absolutely awful.

I could never get my internet speeds to meet their posted minimum requirements and I could never get tech support to tell me why.

But my latest experience was the 'last straw'. My modem died - no lights, no nothing. I spent two hours with tech support for them to tell me my modem died. They send me a new modem for a price of $176. I spend another 3 hours on the phone with tech support trying to get the new modem working. Finally he says that he can't figure it out and it will cost another $125 for a technician to come to my house. Unbelievable.

I asked my Indian friend if he ever bought a moped, took it home and didn't work. Then when he told the moped dealer that it didn't work, the dealer told him it would be $300 for a technician to look at it.

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Votes on this review: 6 Helpful / 3 Funny / 9 Agree / 1 Disagree

freefromhughes
04/24/2011

Hughesnet 1

My husband & I were "suckered" in by a flyer in our mailbox 4 months ago from HughesNet....sounded great..."broadband" satellite..faster than our Juno dialup...three months at $39.95 along with $200.00 back. We fell for it discovering this "high speed" was nothing of the sort not much faster than our Juno dialup! Also we were never told about FAP ..a measely 225mb per 24 hour download limit!! Three months still no rebates nor $200.00 cash back and when we called to complain about the horrid speeds they lied to us saying we were getting what we were paying for??? Then they had the nerve to scold us for "not reading about thier Fair Access Policy on Hughe's website." Wow so we were dealing with a company we needed to read the fine print on their website? Not a thing was printed on Hughes mailing flyer about download limits or YOU paying to return their equipment if you cancel service! We ran into satellitedslvictim at our local post office here in Oklahoma. We heard him telling the female postal worker he was so glad to be rid of HughesNet and how he was pissed having to pay to ship back their "junk." My husband spoke up telling him our speeds were slow too and we all ended up talking outside the post office along with two other couples. We saw the vehicle with the pc service sign on it parked out front little did we know we were talking to a full blown tech. Me and my husband were stunned to find out there was another option than Hughes called WISP in our area from our rural cable company. Satellitedslvictim invited us to his home to show us how much faster it is than Hughes...omg it is way faster!! He taught us about ping (why our 3 minute vidoes were choppy on hughes) and showed us a speedtest.net result of his WISP service which was a mere 41ms compared to what we found out later was almost 900ms on our Hughes service?? He showed us how smooth his videos were too and informed us there was NO FAP..NO download limits at all and decent HONEST tech support here in the USA. To top it all off it is almost $19.95 a month cheaper too. To make a long 4 month nightmare short we DUMPED Hughes and went with this awesome wireless internet service provider. We love it!!! If the equipment needs serviced or replaced there is NO charge at all and NO shipping it back if you cancel they come pick it up at NO charge. My husband griped about buying our way out of Hughes contract, but far cheaper than paying another 1 year and 8 months at a tune of almost $80.00 a month for dialup speeds. Thanks to satellitedslvictim were already knew we would be paying to ship back hughes stuff and were prepared for all the lies. He even fixed our third pc that the geek squad said had a bad motherboard turned out to be a bad power supply and this guy fixed it in less than 30 minutes!! We have invited him to speak at our next Elks Lodge meeting to a small group of 40 people who live in our rural area about the pitfalls of using Hughes. BTW based on our experience hughes gets a -1 star.

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Votes on this review: 10 Helpful / 1 Funny / 15 Agree / 1 Disagree

BassManISG
04/23/2011

Hughesnet 1

I have had Hughesnet for an abysmal 15 months and have still not felt like I could disconnect my dialup connection because of Hughesnet's persistent unreliability. Their customer service is the worst I've ever experienced and I used to have AOL back in the day! I don't blame the customer service representatives too much because they seem to be reading off a script and I do not doubt there is nothing they can do to make my service any better, which I also consider ridiculous because I pay $120/mo!!! I would pay more if it would just freakin work! Although I have been told I have their fastest "personal connection available." Only occasionally are they faster than my Earthlink dialup connection, and seldom are they more reliable. It normally takes me about 10 minutes to download a simple Adobe Flash update. It takes a minimum of 5 minutes to download a song, and that's after waiting a minimum of 3 minutes for me to connect to the iTunes store. Netflix is completely out of the question, as is any video chat. Speaking of chat, Yahoo chat performs abysmally on it as well and I am constantly getting a bunch of messages at one time after experiencing a lot of lag, usually with the person I am talking to asking if I am still there! There is seldom a month that goes by in which I do not call up Windstream, AT&T, Verizon, Medicom and anyone else I can think of and complain about them not offering service in my area. Even if none of them offer service by the time my mandatory 2 year contract is up, I'll go back to just dialup. Hughesnet is not broadband, and I believe that when they advertise that they out right lie to potential customers. I've called, I've complained, I've told them to test my line and have never gotten anywhere with the company. Terrible is too good a rating for them!

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Votes on this review: 8 Helpful / 0 Funny / 8 Agree / 1 Disagree

satellitedslvi ctim
04/07/2011

Hughesnet 1

Here is the update to my update: It appears Hughes got the account closure correct; however do not hold your breath on receiving a "shipping kit" from them (box,styrofoam, tape,allen wrench, *postage paid label) to return their junk after closing your account. We chatted online with them repeatedly & all we got were lies..."your shipping kit will arrive within 7-10 days...your kit will arrive within 15 days, but wait til the end of the month before contacting us....rest assured your kit will arrive within the week... your kit was sent via FedEx." A kit was sent via FedEX W/O a destination address on it, so it never left MD (insist on a tracking number so you can track it ASAP) We tried the BBB filing a complaint against Hughes, one of their "A+" rated companies LOL. After 25 days past we sent back their required junk out of our own pocket. For those of you who are unaware: you have 45 days from account closure for Hughes to have their modem, its power cord/power pack/radio transmitter off the front of the dish in their lil hands or face a $300.00 charge for unreturned equipment. We complained to our state attorney general's office, a U.S. Senator & our state district rep too. In 13 business days we will be filing a claim via against Hughes right here in Oklahoma to be reimbursed for ALL shipping costs/our time. We have gone through all the motions so as to prove to the presiding Oklahoma judge we exhausted all options before suing them. Unluckily for Hughes I have represented myself before in a court of law & shall in this matter too, so there will not be an ambulance chaser that becomes "confused" about this matter. I can not wait to get Hughes in a court room. While I was at the post office paying to mail Hughes' junk back to them three individuals overheard my conservation with the postal clerk ALL HughesNet customers. ALL three complained about the slowwww speeds & freaked out hearing my experience with Hughes Network Systems. I was blunt, yet polite saying to ALL three: "If you are unhappy with Hughes...& can afford it buy your way out of your contracts..far cheaper than paying for dialup speeds for up to two years!" ALL three said, "Its all we can get in our areas." ALL three asked me to wait til they were through with their postal business, so I did. ALL three live in rural area of the same city I live in. I just could not resist informing ALL three WISP was available to them (wireless internet service provider through our local cable company that is approx. $20.00 less than Hughes/month with NO download limits or throttling down of speeds along with a very low ping (lag) time...google or bing canopy wireless internet equipment.) Since Hughes has been sooo good to us I was able to cost them three customers...I felt warm all over. The only way to put Hughes out of business is for everyone to not only complain here , but close your accounts too!! If WISP is not available in your rural area try the mobile broadband services like AT&T...Sprint, etc...you might want to check out www.3gstore.com for antennas to increase signal strength on mobile broadband in your home. If all you can get in your rural area is dialup you are far better off with it than using HughesNet or WildBlue (even worse.) I wish I could post a pic of my HughesNet bird bath I made it sets 6 feet from the road for all to see who drive by my home. You will have to excuse me...I am about to download an entire movie off NetFlix.

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Votes on this review: 20 Helpful / 3 Funny / 43 Agree / 2 Disagree

Muchhappiernow
04/02/2011

Hughesnet 1

I have been a customer of Hughesnet for years because dialup was my only other option. I lost my signal when it rained, and I had to brush snow off the dish if it snowed. It was so slow that I could not get a download for my GPS. Hughesnet said I exceeded my daily useage limit and that you get what you pay for. Obviously $60 a month doesn't pay for much in their eyes. The signal got progressively slower and was comparable to dial up when I finally cancelled the account. I was tied into a contract because they upgraded my modem because they no longer serviced my old modem. It was no better than the previous one. I called several times to complain about my service and every time they would make a few changes for latitude and longitude, but it never helped. Needless to say, I have changed to an air card from a large cell phone service. I have 6 times the data useage for $10 less a month and it is portable. And I don't loose my service. When I called Hughesnet to cancel, I was offered service for $39.99 a month and they were going to send a service tech out to see what the problem was with my slow service. Too little, way too late. Goodbye Hughesnet. You will not be missed!

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Votes on this review: 7 Helpful / 0 Funny / 11 Agree / 1 Disagree

carolhamp
03/28/2011

Hughesnet 1

I have had Hughes net for a year and have been very unhappy with it. I wouldn't recommend it to anyone. The first time I called I was told that my computer was at fault. It was practically brand new. I had the service for just about a week and couldn't use it. They refused to send a repair man unless I paid for it. The next time For some reason my password would no longer work and I called and of course got someone in India whom I couldn't understand. Finally hung up and got someone who knew computers at home to straighten it out. 3rd time Had my granddaughter call and she was told by some foreigner that it was Hughesnet's fault and he could do nothing about it. I couldn' t use my password again. I went about a week getting madder and madder. Finally got on chat line and person changed my password so I could get on. Another thing it freezes up all the time, takes forever to see video's, won't let me send my email half the time, or keeps popping back to the home page. I want out but can't afford the big cancellation fee. The goverment should close them down.

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Votes on this review: 4 Helpful / 0 Funny / 9 Agree / 1 Disagree

Choirgal463
03/16/2011

Hughesnet 1

The worst customer service, connection, and system that has ever plagued this planet. I think that they are a huge group of scam artists that eagerly take your money for a terrible connection and make no actions to improve anything. Someone should sue!! lol Do NOT waste your time or money---trust me, it's a huge scam and you will most definitely be extremely disappointed!

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Votes on this review: 7 Helpful / 0 Funny / 21 Agree / 1 Disagree

Magnum38super
03/14/2011

Hughesnet 1

I have had Hughesnet service for 2.5 years. What a nightmare. THe only service is done in India and the technicians are allowed to do only 1-2 kinds of items and then they have to forward your call to another department. The average call is 30 minutes for me. Sometimes 45 minutes. Usually with the result that I have to call back and start over. You don't get much support on weekends because their supervisors do not work in NEw Dehli at that time.
The service is medicore when it is working. The signal strength is weak to moderate.
THe equipment failed after two years and had to be repaired. There was little choice of contractor in my area, so that is why I had to go with HughesNet. See if you can find a different service.
Magnum38super

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Votes on this review: 3 Helpful / 0 Funny / 14 Agree / 1 Disagree

Wayne5
03/10/2011

Hughesnet 1

Hughes informed me that I had to upgrade my modem from the DW7000 to the HN7000S because they were switching my service to another satellite. There was to be no charge for the modem or the installation and no additional service term commitment. I even got all that in writing. Still, they charged me $125 for the installation and added a 12 month term commitment to my account.

I've been trying to get the installation charge and the term commitment removed for 2 weeks now, and their response to repeated emails and calls is to apologize profusely but to take no action to correct the problem. I've been told repeatedly that they have to "further investigate" and that someone will call me back in 2-3 days. Still not a single call from anyone 2 weeks after the first promise of a call-back.

I finally disputed the installation charge with my credit card company, and on a 3-way conference call between the credit card company, Hughes, and myself that lasted nearly an hour, with transfers to 3 different departments within Hughes, there was still no resolution. The final word: We'll investigate and call you back in 2-3 days.

I've had the service for several years, with all the reliability and technical problems others have posted about, but I've kept the service because, until recently, there's been no alternative. But that's no longer the case and, after this experience which is in the nature of "the last straw", I will be dropping Hughes, and Good Riddance.

Bottom line: Be cautious, be VERY cautious in dealing with this company. Customer service is the most dismal I've ever encountered.

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Votes on this review: 5 Helpful / 0 Funny / 8 Agree / 1 Disagree

polky
03/06/2011

Hughesnet 1

We live out in the country so our internet service options are limited. We can get dial up, Hughes or an air card.

Since the aircard limits you to 5 gigs, we opted to try Hughes. It was all just a huge waste of money. The initial cost of the equipment was around $400 plus $70 per month. I honestly don't think it's any better than dial up. I couldn't even upload a low resolution photo to facebook. I couldn't even send attached files in an e-mail.

I spent countless hours on the phone getting transferred from India to Florida to God only knows where. Since the speed tests came back OK. They said I was getting the service I was paying for. I was so mad every time I got off the phone, it's a wonder I didn't have a heart attack.

When I was finally so fed up I asked them to cancel the service because they could not find a problem, they charged me $310. I would have understood the fee to break the contract if I was getting good service and just wanted to switch to something else, but as I said, I couldn't even upload a picture or send an attached file.

I paid the money to break the contract and got an aircard. It is so fast! You just have to monitor your usage so you don't go over. I got the verizon aircard for $50 per month and am a happy camper again.

Even if your only other option is dial up, I wouldn't go with Hughes. It's really no better than dial up and a whole lot more expensive. Plus their service sucks. They really don't seem to even care.

The only reason I gave it one star is because the review would not accept 0 stars.

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Votes on this review: 5 Helpful / 1 Funny / 10 Agree / 0 Disagree

cjalicia
02/24/2011

Hughesnet 1

We signed up with Hughes Net because we live in a remote area & don't have another alternative besides dial up. The service almost NEVER worked! We called & had technicians come try to fix it several times, but it never helped for very long. We finally gave up & decided we were stuck paying $90/ month for service that didn't work because we had the 2 year contract. Then one day, there was a disconnect fee charged on my debit card for nearly $600! We called to see what was going on & they said that it was automatically disconnected because our computer wasn't being detected by their system. NO KIDDING!!!!! It's because the stupid service doesn't work, it can't connect!!!!! We tried reasoning with them, explaining that we didn't cancel & it isn't our fault their service doesn't work, but they didn't care. I filed a dispute with my bank & got my money back, but then Hughes net sent me to collections. I filed a dispute with the collection agency, wrote a letter to the Better Business Bureau, the secretary of state & anyone else I could think of. After I raised enough trouble for them, they finally decided to be gracious enough to waive the fee if we returned their equipment. Never ever do business with this company.

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Votes on this review: 2 Helpful / 1 Funny / 10 Agree / 0 Disagree

Mrtmp
02/22/2011

Hughesnet 1

Hughes Net is a Fraud, I got it for a 30 day trial money back guarantee and I tried to cancel the trial before the 15th day and they asked me to pay an additional $400.00 and they would refund me $200.00 from the first $400.00 I payed, I had to change my card to be able to disconnect the service that was still on a test trial. Another thing is that there service in limited to the MB that you would normally use in an hour or two for a 24 hour period. Dial up is better and DSL is a lot better. Now I receive a letter from a agency demanding the payment of a two year contract that never started. They paint it very pretty on there TV adds, don't be caught with it. The government should shut them down.

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Votes on this review: 2 Helpful / 0 Funny / 8 Agree / 0 Disagree

sfields4
02/15/2011

Hughesnet 1

This is the worst internet service I've ever subscribed to. I moved to a remote area and this was really the only provider available to me. The speeds are extremely slow and don't even begin to try to use VPN with it. At peak times I thought I was using dial-up the speed was so slow.
We recently moved from the remote area and I'm now on Comcast, what a huge difference!

I just called to cancel my service with HughesNet and, of course, they make this as difficult as possible. I have to pay an early termination fee of $130.00 because I'm 5 months short of the 2 year contract period. Of course they have you commit to two years because they KNOW their service is terrible. OK, I can deal with the termination fee, now the next part. They want us to go up on the roof and remove their radio transmitter from the dish, if we don't they'll charge us another $200.00. I can see returning the modem, that's standard procedure for most companies, but get on the roof and remove the transmitter??? Of course, if I want them to remove the transmitter it'll be another $150.00 in service charges. What a rip-off.

Do not use this company's service unless you have no other alternative. I think dial-up is comparable, HughesNet is not much better and very expensive, almost $100 a month for crappy service. I've never been so disatisified with a service provider.

I've never complained about a company but I'm going to put this review wherever I can and submit a complaint to the better business bureau as well.

Happy to be an ex-HughesNet Customer

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Votes on this review: 5 Helpful / 0 Funny / 17 Agree / 0 Disagree

akarls2311
02/08/2011

Hughesnet 3

I agree with some of the reviews posted below as far as the capping issue goes, but other than that i love my Hughes Net internet service. I live in Wausau, WI and was stuck on dial up until last March now i have HughesNet and it does not take me twenty minutes to check my email. To me time is money and HughesNet saves me time. I enjoy the ability to check my email easily and directly at any time of the day without the annoyance of the ridiculous dial up monster in my CPU.

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Votes on this review: 6 Helpful / 1 Funny / 1 Agree / 19 Disagree

gammaray60
01/19/2011

Hughesnet 1

During peak usage hours my Hughesnet Internet service connection would slow down to a standstill. 2 tin cans connected by a string would make a better link to the internet than the Hughesnet satellite system. I endured the 2 year contract with this less than poor 'service' from Hughesnet. I have not payed the past month for this non-service, as it was quite unusable. Now Hughesnet is coming after me with collection agencies. I now use a cell data connection to the Internet. It is much better. Too bad I paid over $300 for the Hughesnet dish and modem...

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Votes on this review: 10 Helpful / 0 Funny / 15 Agree / 2 Disagree
Hughesnet 1

I HAD MY SERVICE INSTALLED THE 5TH OF THIS MONTH AND CANCELLED ON THE 17TH. THEY DEBITED MONEY FROM MY CARD 2 DAYS BEFORE I WAS EVEN INSTALLED. I GOT TIRED OF CALLING EVERY OTHER DAY TO SLOW ASS CSRS WHO DON'T KNOW THAT THE HELL THEY ARE DOING. WITH ALL THESE COMMENTS, WHY IS NOTHING BEING DONE ABOUT THIS? THEY GOT ME WITH THE GOVERNMENT RECOVERY ACT BULLSHIT. I FEEL SORRY FOR THE OTHER PEOPLE DOWN THE ROAD WHO THINK THEY ARE GETTING A DEAL. I AM GOING TO GET THAT POLE AND SATELLITE TAKEN FROM OUT OF MY BACKYARD, AND THROWING THAT SHIT AWAY. THEY MUST BE REAL DESPERATE FOR BUSINESS. I AM NOT PAYING ONE RED PENNY FOR A CANCELLATION FEE. I WILL CANCEL MY CARD SO THEY WON'T STEAL A THING FROM ME. THIS IS THE WORST COMPANY THAT I HAVE EVER DEALT WITH IN MY LIFE. THEY DON'T GIVE YOU A HEADS UP ABOUT THE SERVICE. WHY SHOULD YOU PAY FOR SOMETHING THAT YOU REALLY CAN'T USE? THEY THEY GIVE YOU ONE COMPLIMENTARY TOKEN A MONTH, ANY TIME YOU WANT RESTORED TIME, THEY WANT TO ADD THAT TO YOUR CARD AND BILL. BULLSHIT. I DOWNLOADED A VIRUS PROTECTOR FOR MY COMPUTER, AND JUST THAT ALONE EXCEEDED MY METER. NEEDLESS TO SAY, I GOT ANOTHER INTERNET PROVIDER THE SAME DAY I CANCELLED HUGHES NET, AND I CAN SIT ON THIS COMPUTER ALL DAY LONG FOR JUST 39.99 AND NOT WORRY DOWNLOADING, YOUTUBE, OR ANYTHING. I WISH I NEVER DECIDED TO DEAL WITH THESE SCAM ARTISTS. MAYBE ENOUGH COMPLAINTS ON THIS COMPANY WILL SHUT THESE LIARS DOWN! THEN THEY HAVE A CALL CENTER FULL OF FOREIGNERS WHO YOU CAN'T UNDERSTAND. ASK FOR A SUPERVISOR AND YOU WILL GET THE RUNAROUND. THIS IS TOTAL BULLSHIT!!!!!!!!!!BUT LIKE I SAID, THEY CAN REPORT ME TO THE CREDIT BUREAU ALL THEY WANT. PLEASE, TAKE HEED TO THESE COMMENTS, THEY ARE THE TRUTH. DON'T TAKE ANYTHING SAID ABOUT THIS COMPANY LIGHTLY.

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Votes on this review: 6 Helpful / 1 Funny / 18 Agree / 2 Disagree

chris34
01/15/2011

Hughesnet 1

Hughesnet is the same speed as dial up. It takes 15 minutes to watch a 5 minute video, and you are limited on how often you use it. I would not recommend it. If you are on dial up and want to go to high speed but can't because of your location, i would recommend a mobile air card .... if you can get a cell phone signal then you can get high speed internet. The mobile air cards, or mobile hot spots as they are also called, are high speed and are only $35 a month on verizon. You can also get them from at&t, sprint, and t-mobile i believe. The mobile air card is the better option in my opinion.

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Votes on this review: 6 Helpful / 0 Funny / 17 Agree / 2 Disagree

clare1514
01/12/2011

Hughesnet 1

I would rate Hughesnet as the worst possible internet provider ever- would not even give it a one star rating. We weren't told that Hughesnet runs a 2 YEAR CONTRACT and we were NOT AWARE OF THIS when the modem was installed. If we want to cancel, we suffer AT LEAST a $300 cancellation fee for something we were unaware we are trapped in. Hughesnet is unhelpful, costly and has the lowest morals of any internet company ever. This is just a way to make money and lock customers in a horribly costly contract that isn't even worth the slow internet. Hughesnet is causing us many headaches and money we can't get back. DO NOT GET HUGHESNET!!!!!

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Votes on this review: 5 Helpful / 1 Funny / 13 Agree / 1 Disagree

erik1968
01/05/2011

Hughesnet 1

My fault I guess - I should've checked out these rating before I signed up. My experience was much like the worst reviews here - and my last phone call went 'south' big-time due to the arrogant attitude of the foreigner at the other end. Sucks to have their job! So, if you are considering Satellite internet because you don't have DSL/Cable available, at least try using your Cell phone (there are apps that will enable you to use your cell - definitely if you have a smartphone - to connect via USB to your PC, and modems are also available -- it'll be A LOT faster and NO Fair Access Policy that kicks in after you watch a short video on YouTube or download a few pictures --- IT'S NOT WORTH IT, THAT'S THE BOTTOMLINE! Save your money, call your Cell phone provider and use that if you don't have DSL/Cable -- if you do have DSL/Cable, there's absolutely no reason to get Hughesnet.

Oh, and after they have bent you over and violated your pocket book enough, you'll have to pleasure of spending another $80-100 as YOU pack up and mail all the crap back to them!!

PLEASE READ AND BELIEVE THESE 'TERRIBLE' RATINGS AS THEY ARE NOT EXAGGERATIONS - MOST OF US WOULDN'T HAVE GIVEN THEM EVEN (1) STAR, BUT IT MAKES YOU ANYWAY TO POST.

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Votes on this review: 7 Helpful / 0 Funny / 17 Agree / 1 Disagree

SickofSat
01/04/2011

Hughesnet 1

If I could give it a worse rating I would. Unfortunately satellite is my only option out here in the country other than dial-up. Which is really pitiful seeing as how I live within 100 miles of NYC, and I can't even get DSL or cable! Hughesnet FAP is the most unfair BULLSHIT ever! We pay MORE than any other broadband subscribers and get the LEAST! 250M is good for about a 15 min video clip! Forget everything else. As soon as another broadband service becomes available I will flush these foreign ASSHOLES like this mornings turd!

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Votes on this review: 3 Helpful / 1 Funny / 15 Agree / 2 Disagree

Bink4587
01/01/2011

Hughesnet 1


If there were negative ratings for this service I would give it.

Have been a customer for 3 years, and if continuous outtages, slow downs, and limited downloads are what u want - then you'll have IDIOT tattooed across your forehead like me.

Have DW 4000 series, and upon different conversations with tech/sales support - say the answer is the DW7000, but upon further investigation from their own sales dept, was advised that there would always be service degradation during peak hours (oh, by the way, it took 5 minutes for this site to load on 2/13/07 at 8:00 pm CST) and would still be limited by FAP downloads.

PLEASE PLEASE hear my confession of HE-- with DIRECWAY/HUGHESNET - I would not wish this on anyone with a choice, and hope this might save someone the frustration of Hughesnet...

Everytime I see that Red Headed lady on TV saying "You're Welcome" I flip her off - I'm sure i'm not alone.

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Votes on this review: 8 Helpful / 2 Funny / 18 Agree / 1 Disagree

Mr. B
12/25/2010

Hughesnet 1

We've had HughesNet for 1.5 years. Let me SHOW you my experience. I did a Google search on “HughesNet reviews”. One of the links was to http://www.rateitall.com/i-961058-hughesnet.aspx so I clicked on the link at 9:18:40 PM (Hour, Minute, Second). At 9:21:40 the page still waiting to communicate so I reloaded the browser at 9:22:50. Finally, at 9:24:09 the page loaded. From 9:18 PM till 9:24 PM I waited for this page to come up! Then I clicked on “rate it” so I could post this link. That was at 9:24:09. The page loaded at 9:25:02. Yes, it took 53 seconds for the page to load so I could post this rating. In other words, it took me almost 7 minutes to wait for two web pages to load. Since you are reading this review, I suggest you hit the “reload” button and see if it takes you 6 minutes for the page to load, or perhaps the quick 53 seconds to load the rate it page. We spend about $100.00 per month for HughesNet's 1.5Mbps package. It is NOT 1.5Mbs. Up till about two weeks ago, we didn't have any other options except dial-up. Now, a wireless Internet/Phone company has come in the area and is offering 6 Mbps (unlimited Internet) plus two phone lines for $50.00 per month, taxes included. It will cost us $400.00 to break our 24 month contract with HughesNet, but we will still come out ahead over the next 6 months. HughesNet has a 425MB download limit per 24 hour period and when you exceed that, they restrict you to dial-up speeds. Imagine that! I don't think we get dial-up speeds now so when we are restricted because of a Windows update that downloads in the background, throwing you over the threshhold, you have to pay $10.00 to get the restriction lifted. Good riddins HughesNet. Come Monday, you are so gone! I will be privileged to pay you $400.00 to get out of my life.

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Votes on this review: 6 Helpful / 0 Funny / 19 Agree / 1 Disagree

pat561
12/21/2010

Hughesnet 1

My suggestion to anyone that has Hughesnet.......get rid of them. Cut your loses while you can.

Its is the worst provider we have ever had. It is S L O W E R than a snail. Yes downloading a file can be ridiculous. Let alone when they feel that you have been on line for too long, they slow it down more. They say everyone needs a fair chance at using the internet..what gives with that? You pay good money to have access to the internet and get crap.

We have had then since 2-2009, and only use their service here 5 or 6 months of the year. You pay a lower cost for the months it's on vacation, but those month don't count toward you contract month. Do you know on a 24 month contract we still have to go 10 months more.

We are seriouly thinking of just paying themthe $220 they want to end the contract. We will save money in the long run of the almost $90 a month charge.

Would not give these people a star if someone paid me.




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Votes on this review: 4 Helpful / 0 Funny / 19 Agree / 1 Disagree
Hughesnet 1

First of all we are rating hughesnet not verizon as someone was posting mostly about Verizon. I agree with most of the negative ratings on hughesnet. The only reason why we still have it is because we are in contract until Nov. We requested to terminate our contract early and they said ok with a $400 early term fee... REALLY?! That was the most insane thing I've heard. We just changed to the $30 a month plan and said forget it. The $30 plan will basically allow me to check a few web sites and check my email a few times. Not to mention when we had some issues with the modem not staying connected to the internet.. I told them is was the modem and it needed to be replaced and after calling to speak with someone who I could not understand for the 10th time, they said we will send someone out to your house but charged us something crazy like $50 or $100! Which I refused to pay because at the time we were paying about $150 a month after all the FEES they throw in and taxes. Word to the wise... Don't get it.. it's a crock of you can fill in the rest...

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Votes on this review: 4 Helpful / 0 Funny / 13 Agree / 1 Disagree

xijotedoo
12/17/2010

Hughesnet 1

At first they give you the impression that their service is the best. Since the very beginning the downloading speed never picked up as they said. The people who came to install it they were not Pros at all. I had to let them use some of my tools. (I'm a contractor myself), After complaining twice they kept sending guys to correct the other guys mistakes. I thought for the money it would be a faster connection than [email protected] DSL, but I was wrong. I TERMINATED my contract since it was a promo trial in my area. Went back to another service provider. Please do not get their service. You will be lamenting their service until you contract expires.

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Votes on this review: 3 Helpful / 1 Funny / 14 Agree / 0 Disagree

grayling
11/27/2010

Hughesnet 1

Switching from dial-up to HughesNet was a huge mistake for our house. With their tight download restrictions there is little one can do but check e-mail and other simple tasks. If you want to watch videos or transfer files, forget about it. HughesNet offers a download manager that lets you schedule downloads after 2am when the limits are lifted, but the download speeds are so slow then that my computer thinks a failure has occurred and aborts the process. The slightest weather shuts the whole thing down completely and it even crashes for no obvious reason as almost a daily occurrence.

The service is expensive and the customer service department is incompetent and rude. HughesNet is only moderately faster than dial-up, far more expensive and comes with a great deal more headaches. We cannot wait until our contract is up to get rid of them.

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Votes on this review: 7 Helpful / 0 Funny / 27 Agree / 1 Disagree

markcaruth
11/25/2010

Hughesnet 1

Just finished my two year contract with HughesNet. At the time, I had no choice but HughesNet because of my location. Paid $90 a month plus the initial setup fee. From the get-go, slow as molasses; (barely faster than dial-up, the slowest $25 DSL in my previous location was many times faster), very limited on download limit; would not play internet games smoothly if at all; my remote connection to my office computer was dropped every 3-4 minutes, and the list goes on. Had the HughesNet people check it on several occasions, response was always "everything is fine." So glad when Sprint put an antenna in our area. I now have a Virgin Mobile Hotspot at $40 a month unlimited access with no restrictions. It is blazingly fast compared to HughesNet. If you have ANY other option, don't do Hughesnet!

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Votes on this review: 4 Helpful / 0 Funny / 18 Agree / 1 Disagree

douggrant
11/24/2010

Hughesnet 3

Wow, I just read about 10 reviews trashing Hughes Net and would first state that I used to be with the predecessor Direct Way for 3 years and dropped them about 4 years ago before Hughes net took over. I went back to dial up for 4 years but just could not download anything. So 1 week ago I tried Verizon's 5 which is a setup like mentioned below for Sprint card etc. where you hook it up to your computer and it's mobile. It all sounded great and was working great but then that same night it wouldn't work and then it would and wouldn't. Unlike Hughesnet verizon goes to bed around 9pm so I couldn't get tech support. So the next morning it decides it's going to work but now after less than 24 hours of usage and watching one 5 minute clip and surfing google map it's at 3.5 gigs usage and you only get 5 gigs for the month. So I said I have to call Hughes net reluctantly and compare them to the old directway who I hated. They told me the problem with verizon was because of where i was located & it would eat up usage like that all the time. Verizon was $49.95 plus $100 for equipment. Hughes net is $39.99 and equipment is now free. Many of the complaints below is about the 180 mb daily 24 limit. Hughes net now has a download manager and you can schedule to do all your unlimited download work between 2-7am eastern time. Now I have had several problems with the setup so far and have spent 4 hours on the phone with technical staff but once you get to level 4 they give you a callback # and pin to breakthrough the lower levels. The independent guy contracted by Hughes to do the install was a lazy jerk but I don't blame hughesnet for him. He was very unprofessional. The free equipment deal depends upon where you live. So far I don't see a need to upgrade. As for the clouds, rain interference you know you've got that problem going into it and that's a given and will be present for all these setup except dial up or cable. At first that used to drive me nuts. I still have the dial up with the Hughesnet so I can switch back if necessary but the dial up is horrible. Even after you pass your 180 limit Hughenet is still faster than the dial up for where I am located.

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Votes on this review: 4 Helpful / 0 Funny / 3 Agree / 18 Disagree

cwallace
11/24/2010

Hughesnet 1

I have been dealing with Hughesnet's awfull service for almost 2yrs now, they have terrible interenet service, its really not any better than dial-up. basically paid $72 per month for crap. Very slow, lots of problems and crappy customer service. Any time I called customer service I was on the phone with them forever, getting the run around and being placed on hold constanly. A few weeks ago, about 1 month before our 2yr contract was up, I was fed up, so I called them to complain once again. They tried to tell me that they would send a tech out to see what was wrong with the satillite, it was gonna cost me $125 just for them to come out and look at it. I finally somehow got them to let me cancell my service a month early for only $57. I automatically said HELL YES, I was so ready to be done with them. I boxed up the equipment they said had to be returned paying the $20 it took to ship it back to them, a week and a half later I contact them yet again to verify that they had received my equipment and am on the phone with them for almost 25min b/c they can't find my return thatI have a delivery confirmation on stating it was delivered on 11-22 at 9:28am. I ended up having to give them my postal service information before they found it, they then proceed to tell me that it will take another 2wks to process my returned equipment and that I will need to call back yet again to make sure it was all taken care of. It has been a non-stop battle with them. Just when I thought I was done with them and wouldn't have to deal with their bull shit anymore I was wrong.

I would def. not recommend them for anything, they have the absolute worst customer service ever!! And it's so not worth the money!!!!

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Votes on this review: 3 Helpful / 0 Funny / 17 Agree / 1 Disagree

TimandPatti
11/18/2010

Hughesnet 1

This has been an ongoing battle with us because we don't have the service we are paying dearly for and Hughesnet will not do anything about it!
DO NOT get Hughesnet installed! Dial up is better than this trash!!!!!!!!!

ANOTHER Email I sent HughesNet

This is a bunch of crap and I'm getting angry!!!!!!!!!
I went to http://consumer.performancetests.hughesnet.com/
IT said Download Time 38.3 seconds

That is a BUNCH of CRAP! It took me OVER 4 minutes for that page to open, NOT 38.3 seconds!!
DO you have it rigged????????? I am not stupid and I sat and timed this!!!!
I don't know if the dish needs to lined up again or if this stupid HN9000 is bad but I can NOT sit here for 10 minutes each time I want to send an email or get online!!!!!!!!!!!!!!!!! Meanwhile Hughesnet does nothing but give me the runaround. I finally broke down and tried to call Hughesnet AGAIN. I got someone who I could NOT understand. I requested someone who spoke good English and was told NO, that can't be done! What the heck??????????????
My dial up was faster because at least pages actually opened! I sit here and get error message saying I am not connected to the web and my hughesnet status meter constantly gives me pop up saying I'm not connected!

I don't understand WHY you don't do service calls considering you are taking 82.00 each month for something I'm not able to use much because of the time it takes for anything to open. I will NOT pay for a service call but I will fill out a form on the Better Business Bureau and add my comments to the THOUSANDS OF OTHERS ONLINE COMPLAINING ABOUT THIS SORRY SERVICE! I am willing to bet future customers will be happy to know before they sign up how I am paying this each month and have to go borrow my daughters computer to get online to pay my bills!!!!!!!!!!!!!

I HOPE SOMEONE DOES A CLASS ACTION SUIT AGAINST HUGHESNET BECAUSE I WILL GLADLY JOIN!

Our contract is almost up we would have stayed with Hughesnet but we will NOT continue to pay for a service that doesn't fix customer problems!

By the way, I'm at my daughter's house using her computer because I can't get anything to open on mine!

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Votes on this review: 6 Helpful / 3 Funny / 25 Agree / 0 Disagree

rrieger
11/09/2010

Hughesnet 1

Barely better than dial-up. Frequent slowdowns and stoppages, and not because "fair access" limits exceeded. Poor customer service. Almost criminal installation...tech put in a new "upgrade" dish pointed to a different satellite but did not have the requisite IP addresses for me to complete the setup. He left me with a non-working system. I had to call tech support (long wait) to get the info.

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Votes on this review: 5 Helpful / 0 Funny / 11 Agree / 0 Disagree

whiteknight
10/29/2010

Hughesnet 5

HugheNet and our money.
As most should know HughesNet is owned by foreign investors. They were awarded $53.8 million dollars by the FCC to expand internet access to areas that are not serviced by DSL or Cable.
It launched on OCT. 26th 2010.
Your money, tax dollars, is going to pay for people who have no access, not bad but what is going on now is how the system is screwing some who are getting turned down. People who live next door to people who get approved are not getting approved. I would say this is very unfair and my be with in the bounds of breaking federal laws.
Here is the deal, if you are turned down and you have NO internet offer to you from cable or other kind of service and if your neightbor gest one and you don't you need to file complaints with the FCC, your Better Business B. and of course your Senator.

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Votes on this review: 3 Helpful / 1 Funny / 9 Agree / 23 Disagree

mareastra
10/09/2010

Hughesnet 1

This review is for Hughesnet customer support. The remnants of a tropical storm came through and blew the dish off target: it's pointing right at the ground.

I called the toll free number; got a voice mail automated assistant that wasn't too bad- it understood my speech well, and I mumble a lot. But when I answered that I wasn't at home I was told that the system could not help me unless I was at home because HughesNet couldn't troubleshoot the issue unless I was at home. Uh, the dish is pointing at the ground. How hard is that to troubleshoot, and since when do I have to be at home for that to make a difference? It will still point to the ground whether I'm at home, at work, or in the Bahamas.

I couldn't get back to the main menu, so I hung up and tried again. Lied when it asked if I was at home. Then the automated assistant asked me some troubleshooting questions for some of the basics, was there heavy rain (no), did I already try rebooting the modem (yes), were there any obstructions to the dish (yes, planet Earth, but I answered no).

I was then connected to a polite woman called "Anne" with an Indian accent. The line had some static and she sounded a bit like she was at the end of a tunnel. She of course asked me again for all my account info and then asked why I was calling. I told her right off the bat that I needed a technician- my dish was pointing at the ground because of a recent windstorm. But she didn't understand me, despite several different phrasings of this. Apparently she only knew a script. I had to go through the entire troubleshooting routine, AGAIN!, despite the fact that I already knew what the problem was. During this she told me that my modem had failed and I needed a new one to the tune of $120. I wasn't sure how that would make my dish point back up in the sky so I refused and eventually convinced her that the problem was the dish.

Then she couldn't even schedule a technician directly! She took my number, and a technician will call me within 5 days to schedule a visit.

My recommendation: If you have to use Hughesnet, don't EVER call their customer support. See if you can find a local technician. They'll know what the problem is when you say "My dish is pointing at the ground" and may actually get an appointment to you on the same day! What a waste of my time and patience. And I still don't have an appointment.





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Votes on this review: 9 Helpful / 6 Funny / 14 Agree / 0 Disagree

Country123
10/08/2010

Hughesnet 1

Someone said that having Hughes Net as your internet provider is worse than having a rout canal without anesthesia. This is about as close to our experience as I can come. When we first got the service, they at least had a phone number that you could use to obtain customer service. Now all they have is number that you can use if you have a problem. You are sent to someone in India. That is where the last few technicians said they were the last few times I called. I don’t have a problem with people in India but I do have a problem that the person I connect with can’t understand me and I can’t understand him/her. Our service is down more and more frequently. Our service is faster than dial up but incredibly slow and sometimes impossible. We are allowed a very small amount of megabits daily. We have only gone over our allowance one time so that is not the reason for the slowness. When I tried to download a software update for my phone this week I was timed out after around 10 minutes. I tried three times. Each time I tried I was told the approx. time was 79 minutes. The next day I took that same computer, a laptop, to where I work in town and the download time was 17 minutes, I was not timed out and was able to complete the download. Where I work doesn’t have a really fast broadband service, but obviously faster that Hughes Net. We pay $75.00 a month, which includes Hughes Net express service. When our modem went bad last month, it took 6 days to get someone out here, even though express service is supposed to get us a call from a technician within 24 hours and someone at our house 24 hours after that. Besides that I was told with express service, I would not be sent to someone in India when I called. Obviously either that was not true or Hughes Net changed their Express service. Our service was down again yesterday and when I called the only number available for customer/tech help, I was told the wait would be 30 minutes. Anyway, that is our experience .. Not good!

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Votes on this review: 5 Helpful / 0 Funny / 20 Agree / 1 Disagree

daisygirl99
09/29/2010

Hughesnet 1

Hughesnet are scam artists! Their service is unreliable. When mine wasn't working they told me I needed a new modem. After 3 weeks, 4 tech visits, and at least 8 hours on the phone with tech support, the system still didn't work. I called to cancel my service and they argued with me about a termination fee...after 7 years as a customer! !!!! They finally said I would be receiving a $49 credit. Next day they charged me $350. When I called, they said I would be getting a refund in 45 days!!!???

Hughesnet will outright lie to you and deceive you.

These people are crazy and have no idea how to treat customers.

If I could give them a negative 10 I would!!

I got Sprint 3G card, and my internet is faster than it ever was with PewsNet!

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Votes on this review: 3 Helpful / 0 Funny / 22 Agree / 0 Disagree

WHAT'S UP
09/08/2010

Hughesnet 1

Hughes net is not reliable, clouds, wind rain, etc effect your connections. It's very bad service, in the rural area we live in (Texas). If you had a business or was using it for school and relied on the internet service you'd be in bad shape, it goes in and out. When you first sign up and if you choose to lease the equipment, they miss lead you that if you have equipment problems since it's leased you don't have to pay to get it fixed. If anything breaks, or if you need repairman to come out and just "check your satellite to find out "just why" your not getting service - you have to pay the service man it's not covered by Hughes Net. This is so wrong, if you buy the equipment it would be understandable, but when you lease their equipment - HUGHES SHOULD STAND BY THEIR EQUIPMENT WHEN IT'S LEASED. Is there anyone out there that can explain why weather somehere else in Texas not in the area you live, makes your satellite connection not work. The satellite is way out in space not just in the clouds where the weather is. I am very disapointed in the service they provide. When you want answers all you get is hub la....... I can't provide a STAR RATING, because there is not a "star with a minus".

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Votes on this review: 5 Helpful / 3 Funny / 23 Agree / 2 Disagree

jeff48
09/08/2010

Hughesnet 1

I suffered through Hughesnet for 2 years, shortly after my 2 year agreement was up I had hardware issues and Hughesnet wanted $175 to come out and look at the system. I tried to sign up for wild blue but their customer service sucked and they lost my order 2 times. While I was trying to get wildblue to find my order I did some research on cellular service with sprint. They had a 30 day trial that I can return and get out of my contract. WHAT A GREAT MOVE. Even though the speeds are suppose to be the same, the cellular is at least 2-3 times faster than Hughesnet. Sprint does have a 5 gig per month limit but I am half way thru my first month and have used less than 2 gig. Because of the daily download limits hughesnet has we never downloaded movies or large files. But with sprint it looks like we may be able to download a few a month and still be under our limit. The have a overdrive unit that allows you to set up a wireless network in your house with 5 devices. Verizion also has a unit, we went with sprint because someday they may have the 4G network in our area that is faster and has no download limits, but for now we have the Sprint 3G and love the fast speed compared to Hughesnet.

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Votes on this review: 6 Helpful / 0 Funny / 16 Agree / 1 Disagree

JacksonCat
08/30/2010

Hughesnet 1

Hughesnet is expensive and slow. I paid $250 to get out of my contract. Went to cable which is
cheaper and much faster. The download speed with Hughesnet was marginally better than my
dial up service. When you need service, you're connected to a person in the Far East whose
accent makes it difficult to communicate. If you have no choice in your area, you're stuck with
the miserable Hughesnet service. You'll pay, pay, and pay for service that is slow, equipment that
goes bad, and less than ideal customer service. When you return the equipment--radio receiver,
power supply, and modem--you have to pay for packing materials and shipping costs. When I
read the other reviews for Hughesnet, I kept nodding, acknowledging my experience with those
of the many other dissatisfied former Hughesnet customers. Avoid Hughesnet.

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Votes on this review: 9 Helpful / 0 Funny / 24 Agree / 1 Disagree

Taldan
08/20/2010

Hughesnet 1

In a word, awful. According to their site they have average download rates of 2.7-3.0 MBPS, with a peak at 5 (for ElitePremium Subscribers), with a maximum daily download limit of 500 MB (again for ElitePremium) That means within 2-3 minutes you can use up your entire internet for the day.

Do not buy Hughes Net!
There are other options!

No matter where you live you probably get cell reception. Using a smart phone tethered to your computer you can get internet that is on average 18% faster (my own calculations by average speed over several weeks). I am not only getting faster internet, without a limit, but I am also getting it for only a fraction the price.

What I am currently is a Droid, with Verizon as my carrier. I have the unlimited data package, $20/month.

Tethering is very easy to do, just find an app, install it, and connect. There is another bonus to using your cellphone for internet, you can take it anywhere. You can be on the internet while traveling (with the exception of airplanes of course)

It is a wonder Hughes Net is still in business, expensive and slow. I can think of absolutely no reason to buy from Hughes Net rather than anywhere else.

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Votes on this review: 10 Helpful / 0 Funny / 26 Agree / 4 Disagree

tiamoanchio
08/10/2010

Hughesnet 1

Several things:
When you sign up for their service, you implicitly agree to a 2 year service contract. No signature required - they charge you for early termination.
Initial cost is expensive, around the $400 mark. If you get their service on a promo, and are unhappy with the service, which you most likely will be, be prepared to repay that full price.
Monthly service is expensive, considering the speed is barely better than dial-up. You cannot run a reliable wireless network on this system. Also, you have a daily maximum download size (250 Mb), and if you exceed that amount, no connection for 24 hours. You can pay more than the base rate of $59.99 per month if you want to be able to download more, but its not like that changes the speed. AND if there is any in-climate weather, your service will be down.
And when you do try to cancel, they give you lots of reference numbers, in fact, I have reference numbers for reference numbers. Their system is so convoluted and it is difficult to speak to someone who speaks English and knows what is actually going on.
We are sucking it up, paying the early termination fee to be free of this mess and switching to clear.com, which also has a 2 year contract, but actually has a usable connection.

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Votes on this review: 4 Helpful / 0 Funny / 18 Agree / 0 Disagree

SteveCarlyle
08/01/2010

Hughesnet 1

On a scale of 1-10, if dial up is a 1 then Hughes is a 1.2. While it's speed is generally faster than a dial up (when you can get a signal that is), it's cost is 8-10X higher and that's not including buying the equipment. I have had it for over 3 miserable years now andf it keeps actually getting worse. As for customer service, it is the biggest joke that you will never laugh at. Unfortunately, Verizon (now Frontier) has not yet expanded their service and while my neighbors who have lived here longer than I have been switched over to Verizon (Frontier), I am unfortunately still waiting for available space. The good news is that if I need any Hughes equipment, I have pleanty available for free in the neighborhood as everyone else couldn't wait to drop Hughes.

If you don't have any other option, then you need to negotiate up front for a better deal from Hughes. Their service is far too slow to use Skype or to be able to stay connected to most VPN's. If you are accessing many services such as shared file sights, you will find yourself far behind your other particiapants on any shared conference calls where you are working from an internet connection, even with a dedicated land line for the telephone. Most recently, I tried to use Netflix through my Hughes connection but since Hughes severely limits your downloads in a 24 hour period with automatic slowdowns when you exceed even modest download quantities, then you better have 24 hours to watch an online movie or you will never make it. And, if your equipment goes bad such as my router recently died, you can forget any real assistance and trying to esculate up the line to someone in customer service with any kind of real authority because that is virtually impossible. As I mentioned earlier though, you probably won't need to buy any additional equipment in your neighborhood as virtually every customer that has had Hughes, will switch the moment they have the opportunity and of course they then have the worthless equipment they bought at premium prices including dishes, routers and cables. They usually are more than willing to give that equipment to you just to get rid of it and the unpleasant memories it brings them. This is important because the automatic answer from Hughes regarding any equipment issues is that your equipment is out of warranty and you will have to purchase additional new equipment (throwing good money after bad!). The Hughes business model in my opinion, will only work when they are the only alternative and you are desperate for Internet connectivity. It won't take long however for most to resent their attidue and taking advantage of you because they know that if you are using them, then you have no alternative or you would be using the other alternative.

I recommend you try everything and anything to find another alternative to Hughes. The cost is exhorbitant, the service is terrible and "customer service" is an absolute misnomer when dealing with them. I am on a waiting list for Frontier and pray it will be soon. I will host a party with my friends when I can tell Hughes where to strategically locate their satellite.

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Votes on this review: 8 Helpful / 1 Funny / 23 Agree / 0 Disagree

John Lauri
07/21/2010

Hughesnet 1

I have tried to use this system on two different occasions with nothing but problems. Their service and technical support are awful. I have had many problems and cancelled twice, now being sent letters from an attorney because they have no record of my calls cancelling their service on 3 different occasions and force to stop payments through American Express for lack of signal and no technical help to correct my problems. I would not use these folks for any reason.

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Votes on this review: 7 Helpful / 0 Funny / 15 Agree / 0 Disagree

DONTxGETxHUGHE SNET
07/08/2010

Hughesnet 1

I got hughes net on July 5th since then, i can't access the itunes store or app store from my ipod touch, and have a terrible lag on my xbox 360. On my xbox 360 i cant ever find a game. everything I've read is true. No one should buy hughes net. I got it because its all thats available for me, except for my old internet which is around 15 times faster.
Hughes net commercials are completely backwards dial up downloads a whole album before they download a song. NO ONE BY THESE LIARS INTERNET ITS RATING SHOULD BE NEGATIVE 999999999999999999999

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Votes on this review: 5 Helpful / 0 Funny / 18 Agree / 2 Disagree

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