Hughesnet

Added on 05/16/2007
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88 Reviews

Nancy Becker
06/11/2009

Hughesnet 1

It is the only option where I live. The other satellite company has maxed itself out and only Hughes is available to me. I pay 80 bucks a month for the lowest level package. Rip off!

The FAP being calculated on a daily basis is ridiculous! If you do nothing on the Internet for days and then watch a few YouTube videos they cut your speed to the point that you cannot even load the usage page to see if you exceeded your FAP – which by the way will not update for an hour after they cut your speed. So you really cannot track your usage properly anyway. While you are being punished for going over your limit, you won’t even have dial-up speed.

Really beware of Window’s Update – that will eat up your FAP allotment in short order. Plan on only doing that between 2:00 a.m. and 7:00 a.m. which is FAP Free time. Some people sleep but if you have Hughes, you better learn to live without it.

The other satellite provider figures FAP on a monthly basis and no one I know with that service has any issued keeping it under the limit.

The Hughes techs really cannot do anything about policy and they live in India and they don’t use Hughes since they have better choices for Internet than we do here in rural America.

If it is your only choice and you tell your friends that have real internet providers not to send you links to funny downloads, go for Hughes. With a 2 year contract and the outrageous monthly fee, it hardly seems worth it but dial-up can’t even rate a 1 star-terrible rating so Hughes is one step up on a good day.

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chamilliontary
06/10/2009

Hughesnet 1

HughesNet is the most horrible "service" that I have ever been scammed into. Instead of listing the several reasons for why HughesNet smells like a dead rotting fish, I will provide a story of my experience with these malovelent fiends.

We live out in the sticks and had been tired of not being able to so much as have one video bother to be buffered because we had Dial-Up. Staring at the monitor for 20min for the google page to be displayed lost its entertainment value quite quickly. We saw that HughesNet could supposedly reach our location and provide high speed internet, but we were mistaken. They offered a $100 rebate so we decided to agree to that criminal two-year contract with these bastards. Some guy was supposed to appear to install a box with flashing lights and a dish that isn't even useful enough to carry a chicken caesar salad but maybe to sled on, but he apparently thought that humans are blessed with immortality so he could show up whenever the hell he brought his wide ass around to do so, as we obviously are not in a hurry. He showed up, perhaps a little tipsy from partying last night with his buddies making fun of HughesNet's customers, days later. In spite of his stupor, I still attempted to remain civilized when speaking to the orangutang. He tried to provide the false image of possession of intelligence by referring to google’s ability to provide search results as “exponentially” faster. To test his claim, I went to Youtube while he was there. Not only did it take so long for the page to display that I dozed off and drooled on my nice shirt, the videos didn’t even attempt to load. I asked the guy what the deal was so he said, “Oh my God! Your computer is F*#%@# up! I have no idea what is going on! You must have a virus!” He was really tripping out. I think I saw a shroom in his pocket. Anyway, as you can expect, he took off so quickly, it seemed that he was leaving in a dead run. My dad hammered him with questions, but the guy jumped into his van, pulled off a cookie, and sped off, almost running over my cat. What a duche! The only thing that he left us with is advice to pull the power cord out of the box with flashing lights in order to shut it off. I wonder if that’s a good idea? Then again, it probably doesn’t make a difference.

Weeks later, we attempted to set up an email with HughesNet. Not only was it very time consuming, the notices didn’t make sense. HughesNet obviously didn’t want to honor the rebate because after we got in contact of somebody for help, she spoke with such ambiguity, anyone could conclude that she was full of [email protected]%*. Somehow, we were still successful in getting the $100 back. Many days had passed and I soon discovered the inconsistency of HughesNet’s so called “service.” If I went to myspace, listened to a song, or watched 25min of youtube videos, my internet would become so depressing, I began to miss Dial-Up. At least it was consistent. HughesNet isn’t even fast, unless you consider loading a page in 5min fast. I suppose it’s all relative or something. I couldn’t check my email, complete my schoolwork, or do research for anything. I was really pissed that we had to pay $60 a month for something we can’t even use. Now we could see why they have a two-year contract. How very unethical. Rather than take a half-hour long nap while a single web page loaded up, I decided to spend that time at the college’s library because it actually had an internet service. Things were fine for a while. I would do my work at school, come home, punch the flashing HughesNet box, and have dinner. Finally the day arrived in which this problem could no longer be ignored. An instructor was sending me an email with my homework to be due the next class meeting. I attempted to use my home computer, as well as my laptop, but a bird flew across the giant saucer on top of our house so I lost a connection. I went outside with my 22 to make sure that the birds wouldn’t block the signal anymore, but the clouds rolled in. I was very frustrated. It snowed for three days, so do the math. Yes, no internet connection for 3 days. How pathetic! I decided that being HughesNet’s B#@$% had gone on long enough so I decided to call their tech support. I was greeted by some guy in India that spoke only gibberish. WTF! I asked him why my internet smelled like a jock strap after a wrestling tournament and he said…..,well,……I don’t really know what he said. I don’t speak BS/gibberish. For all I know, he could have been telling me “I want to make love to you all night long.” That’s kinda gay. Awkward. Anyway, he started getting moody after he discovered that I couldn’t understand anything that was coming out of his mouth. So much for candlelight dinner. He asked more questions than I did, which made things more confusing. He really didn’t know anything. I’m sure he was sitting at the phone farting in his hand and passing it to his buddies. Lucky for me, I have a 3-year old cousin that could decipher the gibberish. Apparently, the India guy said that I downloaded a song so I lost internet for 24 hours. Hmmmm….weird. Then he asked that I never download ever again. No joke. If that isn’t a confession that the service is BS, I don’t know what is.

Anyway, here I am using the world’s most embarrassing ISP in all of history. It took my internet 15min just to get to this page that I am currently on. I have accepted the fact that HughesNet is the most worthless service on earth and I will jump this submerged ship the minute this stupid contract expires. If you are not a customer of HughesNet, MAINTAIN THAT STATUS! I am paying $60 a month for a box with blue flashing lights and a retro saucer on my roof. I told my friends that I have HughesNet and they all laughed at me. Even HughesNet is laughing at me. They still send their junk mail asking us to subscribe to their service. WTF! They really don’t give a $%*# about their customers. The junk states “Lowest Price Yet!” Compared to what! “Highest Speed Ever!” Again, compared to what! The financial aid process? “Up to 50X faster than Dial-Up!” Sorry but 50 times 0 is still 0. I would highly recommend HughesNet if you hate earning a living and want to provide your friends with the image of a true fool. Before you sign that contract, don’t forget your dunce hat. I miss you Gorgenet Dial-Up! Call me!

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sillycrystald
06/08/2009

Hughesnet 1

Hughes Net is horrible! We have had Hughes Net for over five years, at first it worked fine. In the last year or 6 months we have called DOZENS of times with problems with uploading, slow speed, not working at all! They always spend about an HOUR or more on the phone and NOTHING gets resolved. They tell you they'll refer your case to a "higher technician" and NEVER CALL BACK! My husband got them to agree that they would waive the $400.00 Cancellation fee(which is outrageous in itself when we already pay $80.00 a month) if we needed another technician to come out! Well now they're saying we need another technician to come out and replace the arm that's bad, when that's what they replaced last time!!! So basically they're going back on their word and saying they won't cancel without the cancellation fee and they want to send ANOTHER tech out here when it won't help! NEVER DOES...Bottom Line: Crappy customer service, slow speed, crappy reliability and HIGH BILLS! DON'T GET HUGHES NET!

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DB1953
06/02/2009

Hughesnet 1

BEWARE!!!

This is the letter I sent Hughes net. I had an horrific experience with Hughes net. They are scamming people. DO NOT SIGN UP FOR THEIR SERVICE! If there was something worse than terrible I would give them that rating. They don't even deserve 1 star. I really learned my lesson the hard way.

Dear Hughesnet,

I have had a horrific experience ever since I spoke with you. When the installer came out, he charged us $125 for a non standard installation and another non refundable fee ($99.99). NO ONE told me that it was a possibility that I may have to pay an installation fee. In action, he did not bury the cable. The installer did not leave me a bill, contract or an invoice or any kind. The only thing he left me was a tri-fold “Welcome to Hughes Net” pamphlet which has limited information on it. Your toll free customer service line is horrible. So we decided to cancel as we were unhappy with the installation service and the customer service we got at the 866 number. So, last night I called to cancel and this is what happened:

• I was on the phone for over 90 minutes. (A total of 4 different phone calls)
• Reference numbers were #18433485, 18434034, 18434253 and 18434382
• I spoke to the technical support then customer service 4 different times
• Customer Service Reps were very difficult to understand
• My complaints were not documented or tracked. I repeated my name, phone number, address and concerns over and over again which frustrated me and made me angry which ultimately lead to me canceling the service.
• I was put on hold 3 times for more than 10-15 minutes. All three times, my call was disconnected and I had to call again.
• I asked for a address to send a letter of complaint. The CS Representative said there is not an address to send complaints
• I asked for an email address to send a letter of complaint. The CS Representative said there is not an email address to send complaints
• I was told I must return the hardware myself at my own expense even though it was not my fault that I wanted to return it.
• The CS Representative would not let me cancel without listening to a litany of offers and redundant questions such as:
o Would you like to extend your service another 45 days?
o What is the problem with your service?
o Do you need to talk to technical support?
o Repeated requests for previously communicated personal information.
• I asked to speak to a Manager but the Manager never came to the phone and I was disconnected 3 times.
• I was charged numerous fees that were not discussed or communicated to me prior to signing up for the service.
o $125 installation even though I was told it would be free
o $99 non-refundable fee
o Shipping costs to return hardware ($100 if Hughes does it)
o $25 activation fee

I have done business with other satellite providers such as Dish Network and Direct TV. Both have been customer oriented, gave an honest representation of what the charges would be and provided excellent technical support. I was not charged for installation. I was totally unprepared for the grueling customer service phone calls to your Customer Service department. I was so angry and exhausted by the end of the 90 minute marathon, that I was unwilling to ever do business with Hughes again. I believe the process is a calculated attempt to wear your customer down and frustrate them to the point where they are willing to do anything to come to any resolution that will make the phone call end.

IMPORTANT: I was sent the attached email to see my final invoice but I get the message “Account Not Found For” and I cannot access my account.

To date, I am estimating that I have been charged:

$105.19 Upfront fee and taxes
$74.36 Monthly fee and taxes
$125.00 Installation fee
$25.00 Activation fee
???? Shipping fee
$329.55 Estimated TOTAL

What a shame that for less than one month, I received internet service for the grand total of $329.55

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rolychick
05/29/2009

Hughesnet 1

I have been with hughesnet for at least 3 years. I have had several problems with them throughout the years. I am right now having good service. I think the reason for this is that I have talked with "Honnalani, but you can call me Fifi" so many times that I likely know more than they do. I have spent hours on end on the phone with tech support trying to figure out what is wrong with my satellite throughout the years. Unfortunately, I live out in the sticks, and satellite is my only option other than dial-up, so I have learned to grin and bear it. And, after reading reviews on several other satellite companies, this is the least of the evils (or I am comfortable with this particular evil?).

My latest gripe is the "exceeded download threshold amount." My kids utube six videos, and my service slows horribly for 24 hours. I pay $60 each month!!!

However, my kids went to an online school this year, and we have not had too many problems using the service for regular surfing...only when we have heavy snows and cloud cover.

If you have the option of DSL or cable, I would think it would a much better choice for service and much better price. Good luck in your hunting, and I hope this is helpful


PS: I don't look like the picture above my name!! ;)

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dnola
05/18/2009

Hughesnet 1

These people know what they are doing---scamming you. We had to quite using the service because it was so slow that our cellphone connection was vastly superior anytime from 3:00pm to after midnight. When our contract was nearly up, they canceled us and charged us a $300.00 cancellation fee when there was only a couple of months left on the contract. We had intended to cancel when the contract was up and had told them so. We've told our credit card company to dis-allow the charges and now they have their collection company after us. They want us to pay the $300.00 cancellation fee and then "they will refund it to us." Yeah, right! I may have been stupid enough to start their service but I won't fall for that one. We also found out that they have been overcharging us since a month after the service started. This is a totally unethical outfit. Don't walk, run from this company. The feds should shut them down.

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gladiator86
05/14/2009

Hughesnet 1

this is by far the worse internet serivce provider on the planet do not get them they limit intrnet to 200mb FAP and their pricing is 350$ a month for 5mbps whats the point of having this speed if u have only 200mb of internet usege this interent is absolutley bad for everything pretty much useless u cant play games u cant stream videos u cant update ur PC dont even think about doing online school ..lol :") my rating is not 1 star its a 0

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vbusch
05/08/2009

Hughesnet 1

They started off but not giving us the correct info on installation. When the installer came to set up he charged $125 on top of the hundreds we paid for equip. And to top it off he didnt get to my place until 8 pm and ended up staying until after 10. He was very unprofessional and quite rude. When we questioned customer service they said it was normal, they just forgot to tell us that part. The next day, I checked with my online banking and they charged me $512.97 instead of what we agreed on which was $421.64. So all together they ended up charging me over $630!! I then called and asked for my money to be refunded, they gave me this story about how they would have to pull the sales call and listen to it, and do an investigation. They informed me they would contact me within 5 buisness days. I waited 8 buisness days and called back. Nobody had any idea what i was talking about! I then spoke with a couple of different reps and supervisors and we came to the agreement that they would credit my account $79.99 for May and $39.99 for June. The 79.99 was to cover the May bill. Today I noticed they took another $91.61 and when I called back they said they had taken me off of the buyers program and put me under a lease, so I payed all that money for the equip to be leasing it????? I DONT THINK SO. I would not reccomend HughesNet to anyone! Now Im stuck with them for another 22 months unless I pay an early termination fee! Im so P****D!

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boogers98s10
05/05/2009

Hughesnet 1

ok i don't actually have hughesnet as of now i'm currently running a sprint broadband card. i own my own business and i talked to hughesnet about opening it as a business account. does anyone know anything about the differences? the guy told me with the business package you get a 1/2 a gig a day download cap and that the coustmer care was in the U.S. unlike the home coustomer care which is located "off shores" as he said lol. the dish is bigger which he said gives you better reception and reliablity. the sprint broadband card has a 5 GB limit on it a month and i haven't went over it yet so i figure i won't use 1/2 a gig a day. right?? please give me some feedback b/c i don't wanna waste my money on some dang internet.

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AHuff
04/23/2009

Hughesnet 1

Hughesnet's problems run DEEP. Not only is the service a joke--I've had Oija boards that worked better than Hughesnet--but there are customer service issues here that are just astounding. If, like me, you're so used to lousy customer service that you think it can't even phase you anymore, sign up for Hughesnet and prepare to have your mind BLOWN.
The people you deal with to sign up are pleasant, helpful & prompt--and they'll soothingly tell you if you're not thrilled with their service, you have 30 days to cancel without obligation. And the people you deal with at the end, who scurry to satisfy your complaint cause they can tell you're gearing up to make a real fuss, are quite polite & well-spoken. It's the folks you talk to inbetween--once you've tried using Hughesnet & realize you've been had--that are the problem.
Talking on the phone to someone who's rude can be infuriating. Talking to someone who speaks English with a thick foreign accent can be frustrating. But talking to people who speak English convincingly enough, yet don't seem to understand what words MEAN, don't acknowledge important things you're saying, and ask you the same question 6 times in a row, as if they don't realize you've given the same answer every time? I didn't even know what to make of it. Maybe Hughesnet got ripped off on a batch of cyborgs? Or perhaps they round up bewildered homeless, feed em copious amounts of LSD, and tell them, "Your job will be to answer this phone when it rings. The meaning of these phone calls will be revealed to you later, in a series of dreams." At any rate, the point is clearly to discourage you into keeping Hughesnet even though it's expensive and terrible. If you think I'm exaggerating, wait & see! You're in for a long, surreal ride, during which NONE of your questions will be answered, & you'll be stuck holding an unexpected bill with no idea who to complain to, freaking out because now you're sure your sensitive financial information is being handled by someone in the throes of an acid trip.
I don't know how this company is allowed to continue running, but if you get stuck like I did, their corporate hq is (301)428-5500-best of luck to you. Better call that number quick before they change it! Or else have their mom answer & say they moved away.

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krdmld
04/12/2009

Hughesnet 1

Make Hughesnet your LAST OPTION for internet service. Even in the country it is so frustrating to be shut down when you have done NO downloading. When they say 24hours it could start from the day before. The 200 limit you get is nothing....you can not do any of the updates recommended when you add a new printer and/or security software because you are sure to enter the FAP. My 12 year old and I just surfed 1 website checking out a beach house we are going to and looking at other houses on the same website to compare and we were shut down until 11pm on 4-12 they included anything we did on the 10th and the 11th to get into this 200 thresh hold FAP...I am going on to the BBB and will not ever recommend Hughesnet or renew my contract for the price I pay. Also make sure you do NOT do hughesnet if you are taking ON LINE COLLEGE COURSES you may not have internet the night you need to get on for your course. By the way we download NO MUSIC of GAMES or we would be totally screwed on a regular basis.


BY THE WAY MY STAR RATING IS "ZERO" BUT IT MADE ME PICK 1

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hughesvictim
04/07/2009

Hughesnet 1

Their service reported 20 kbps on broadband reports. Often it never worked at all. After two weeks of struggling, I canceled the service. I was charged for the period of service and the installation. The initial cost was over $200.00. I was charged months later for a cancellation fee (completely unauthorized) on my credit card for $400.00. So, all said and done, $600 for two weeks of internet service.

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rzelenky
04/03/2009

Hughesnet 1

DO NOT GET HUGHESNET ITS A JOKE its so bad they are now trying to sucker you in by giveing them away they are not what they say they are the speed realy realy sucks dial up is better than what they can give you if u have a problem you get someone that cant speak any english and fake like they can im sure their only pay them to pass the buck back and forth between them selfs if u ask any questions they put u on hold and u get transfered to someone else and so forth if i would have known i would never got it but some way some how they will have a law suit for the shitty service they sucker u in to getting to make them richer wile they laugh at u that they got u locked in with them for 2 years what comes around goes around and lawyers are being contacted

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PPC
03/26/2009

Hughesnet 1

It's terrible terrible terrible! They should be banned from business. There is a 200MB limit per day and after that your internet is slower than dial up, if at all. It is a rip off for the amount of money. HUGHES NET IS WORSE THAN DIAL UP!!! If I had known it was so terrible I would have kept my dial up instead of this.

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vhittle
03/15/2009

Hughesnet 1

First of all I have to say that I can't believe that there is even one person on here giving Hughsnet a 5 star rating, they must work for the company or something. Anyways I have Hughsnet because I too live in the country and don't have a choice we once had wild blue and we switched to hughsnet because the representative I talked to on the phone said that there speed was compareable to broadband (a huge lie) and that they are faster then wild blue because they have more satalites then wild blue (odviously another lie). After we decided to go with Hughsnet they told us we could go on a payment plan for the equipment, after installation they took the full balance owed out of our bank account.

Now were stuck paying $80.00 a month for crap it liturally took me almost 5 mins. to get to this page, me and my husband are in college and we can't do our homework from here it's sick that we pay that much money and can't even function.If they want to give us dial up speed then they should charge dial up prices!!!!!

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MNix
03/11/2009

Hughesnet 1

If there was a rating of 0 stars, I would have chosen that. HughesNet is HORRIBLE. They misled us that their service was fast (it is NOT) and that we would not possibly reach the max mb that they allow in an hour (which we have many, many times). They put a limit on the amount of mb you can download and if you reach that, you're put down to below dial-up speeds. Extremely frustrating service and their India tech support is of zero value. I would do dial-up before I would do HughesNet again. I'm counting the days until my 2 year contract is up.

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Alienstoner7
03/10/2009

Hughesnet 1

I should have read everyones review on here before getting Hughesnet. The guy came out to my house first to check if we could even get it because of all the trees in the yard. Then told me that if I cut off a bunch of limbs from a few trees in front of my house, dig a 2 ft hole , get a 7 ft steel pipe and concrete hell come out the next week and instal this huge satelite to get internet. Now Im from the city, Boston to be exact and I recently moved to The-Middle-of-nowhere-Oregon, where you have to have satelite to get internet instead of cable which is much easier to get instaled than filling a 2 ft hole with concrete and making sure the steel pole is in perfectly or it wont work right. So this guy comes out the next week, takes up 3 hours of my time just for us to get online the second he leaves and watch as the red light on their nifty website comes on and saying that we already went over our limit for DLing the crappy 200 mbs for the day. So my fiance calls the crappy customer service line only to talk to a habeeb from India who cant speak a lick of English, why would you want Americans to go through that, oh yeah cause its all about the friggin money. So she yells and screams at the idiots for say 2 hours, nothing happens on our behalf. We wait it out again for a few hours and the internet kinda gets faster, but then we find out between 3am and 6am you can DL anything for free. Well thats great for me since my 3 month yro infant wakes up at that time. So that night things go as planned and low and behold, the red light is on again. SOOOOOOOOO pissed off again and out for blood my fiance calls again. This time they say its the computers updating system. B-S! Since the computer updates at 3am every morning how the hell can it be that, arnt we gettin a chance to DL for free at this time? The guy went through 3 different answers before my fiance tore him a new A$$ Ho)e lol and then after waiting yet another hour before talking to a guy that sounded like he was from America cause of his southern accent, we made some peace. So 4 days later here I am with my huge complant to Hughesnet, and for everyone else to see that it is not the way to go. I will listen to some of you's who went and got a Card for the internet since we have laptops, im sure that'll be better than this crap!!!!

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nospamsam
03/09/2009

Hughesnet 1

Hughes net is one of the worst. They have a very long commitment and give very little in return. I signed up for their commercial account program only to find that in rain I had nothing. If it rained on their end I had nothing. They had lots of downed time or slow times which I got nothing for but had to pay the full price. They don't tell you that it isn't unlimited use. You can only download a certain amount each day and if you exceed it your cut off without any warning. If you have issues you have to talk to someone overseas and jump through hoops with someone who barely speaks English to attempt to resolve them. I would not recommend them due to price issues too. They are very expensive and there are other alternatives like a plug in USB card through many other Internet providers that are much cheaper who are not effected by weather.

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underazsun
03/04/2009

Hughesnet 1

Hughes Network Systems LLC, AKA HughesNet is by-far the worst company I have ever dealt with. My experience with them has been a nightmare.

Their advertising is false. I live in Arizona, a rural area. I had Verizon EV-DO that no longer worked well because I moved. Seeing the ads on TV about HughesNet's faster service, faster downloads, it seemed this was an answer to my need. NOT!

I signed up in June 2008. I have been having inconsistent download/upload speeds since mid-August and it has progressively gotten worse. I finally got fed up and called technical support on Jan. 13, 2009. I have been on an endless loop since.

I now have eight Case Numbers. I have been to Level 3 twice. The local service company has been to my place four times. The last time he came, after an hour being here, reported that technical service nor he could find anything wrong." So I ask, then why can't I open my email account, and why can I not open most web pages?" His response, "I don't know."

Shortly after not being able to access the internet for two days, I called technical services, again. I told the representative I want to cancel this poor service and he transferred me to Customer Care Compliance. She told me that I would have to pay $300.00 to cancel my contract. I told her I will not pay $300.00 for my cancelling poor service. I asked her to explain the logic of why I should pay for poor service. She replys, "because you have a contract with us." I say, "but you are not providing a decent service." She could not explain it logically to me and transferred me back to technical services. It never ends, NONE of these outsourced people will listen or be able to explain this logically.

I found the headquarters for HughesNet, if anyone want to contact them:
Hughes Network Systems LLC
11717 Exploration Lane
Germantown, MD 20876
301-428-5500

I am in the process of call the headquaters, filing a complaint with the Better Business Bureau and Arizona's Attorney General. I am also looking for an attorney who will file a class action against this monster of a company.

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julier0cks
02/28/2009

Hughesnet 1

I got a flier in the mail today, actually 3 of them at the same address! I was seriously going to purchase this but thought I might want to do some research on the company first.
Glad I did. I've got no choice but to get dial up through my local telephone company. I guess that's got to be better than dealing with the issues everyone else has had with hugshnet.
Glad I saved myself from a lot of grief.

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Sailorbum
02/09/2009

Hughesnet 1

Having moved from the Silicon Valley (San Jose, Ca) to the Lake of the Ozarks in Misssouri, we fell for HughesNet's ads and signed up for the small business package. What a disaster! It never has delivered like they advertised. Slow, slow, slow. My wife telecommutes through a VPN in her office in Ca. and it was so slow that it timed out constantly. It is usually not much faster than dial-up, contrary to what HughesNet says. We subscribed to Go to my PC hoping that would help: it didn't. We then subscribed to a Verizon air card and that was a great improvement. Not as fast as DSL, but at least she can now work at home, rather than going into town to a WiFi location.
I was so disguisted with service from HughesNet that I looked in to bringing a T1 line to the area where I live. I got with neighbors and they came aboard and we now have true Hi-Speed Internet to our homes. Stay as far away from HughesNet as possible. Go to an air card: cheaper, faster and better customer service.
My next battle is to get out of my 2 year contract with Hughes.

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smileykaren
02/09/2009

Hughesnet 1

I HAD hughesnet. The dish is laying out in my backyard where it belongs. I paid 1500.00 for that freaking dish and 116.00 a month for their stinking service. WHY is this company allowed to get away with theft and fraud?? WHY are they not sinking in this failing economy?? I mean I do not wish anyone to lose their jobs do not get me wrong but these ppl do not belong in business when they rip ppl off the way that they do. It makes NO sense to me. So anyway...here is a little tip for you ppl looking into the aircards. I am pretty bitter about THAT right now too. grrrrrrr I have been using Sprint's aircard for 14 months now and have been really happy with it. Speed is fast, no complaints until NOW. I signed a 2 year contract and was supposed to have "unlimited" service. No mention was EVER made of roaming. Ok...last week we noticed that our service was slower than dialup and we could not acess webpages a lot, much like hughesnet was/is doing to it's customers. We just figured it was the weather since we had been having a lot of snow and cold temps. Well, then I get this letter from Sprint saying that they had been "monitoring" me and for the last three months they noticed that I had been roaming almost constantly and per my contract agreement this was not allowed. hmmmm I did not recall that. Well, I called Sprint and the lady I spoke to says that they "just started this new thing a week ago" (from when I received the letter) and that they are now "limiting usage" and that if I want to I can terminate my contract with no fee and she will even credit my account one month. HELLO?? I want my internet service just the way it was!! If it ain't broke, don't fix it. WHY do these stupid companies have to do this crap??? I am so mad right now. So I am looking into maybe going with Verizon. *sigh* good luck you guys...

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OriginalAgent9 9
02/07/2009

Hughesnet 1

Actually, I do not have Hughes.net, but I came here to find out a little about it, and boy am I glad I did! My husband and I were not satisfied with Verizon, and thought we'd check out Hughes.net. We were giving it some serious thought until we read terrible review after terrible review- unreal! My thanks to all who took the time to write a review- you all just saved me and my family a lot of money and frustration. Thanks again!

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Ardell Alling
02/02/2009

Hughesnet 3

Well after threatening lawsuits, police intervention and contacting the Better Business Bureau twice I was finally contacted by a very lovely, English Speaking(finally) lady from the Executive Offices of Hughes Net who has agreed to refund all my initial startup costs and the 324.00 that they just took from me for not sending their equipment back in time. They are also sending pre-paid postage for me to return the parts they do want back. I cancelled my service less than 48 hours after I signed up for it almost 2 months ago. I ended up with Hughes Net through Direct TV and was never contacted by a Hughes Net Rep ,ever, before they came to install it and charge me over $175.00 to do so. It was terrible service, just my computor updating itself used up all my usage and I couldnt even get on the Internet!! Needless to say I immediately called Tech support and was told I had exceeded my usage for that 24 hours! I screamed and told them to cancel me out and then I was told I could do that with no penalty but....with no refund except for the unused month I had been pre-billed for minus the 0ne day I did use it!! OMG, then I was told I had to climb up on the roof to get the transmitter they wanted back and mail it back with the modem at my cost!! Not acceptable especially in the middle of Winter!! I'm giving them a better than terrible rating because of the refund. As with any contract you MUST read the fine print. I however was never shown any before it was slapped on my roof or I never would have agreed to it. In some ways, I blame Direct TV a little for not being better informed about the companies they hook their customers up with as they seemed totally shocked when I called them complaining about Hughes Net Service. My full name is viewable in this review so either company can see that I have nothing to hide and I am available to speak to either one regarding my review!!

Anyways...Better Business Bureau is the way to go, Hughes Net is a member and will work with you to make you happy if you stay on it!! They are not total Monsters just a little lax in the customer relations area!

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jzapper610
01/22/2009

Hughesnet 1

Don't bother, not as good as your local cable provider, they limit the amount of time u spend on the internet for a basic package. Connection speeds are VERY LOW..... Not good if you like to download music or movies.... Spend less and go elsewhere!!!!!!!!!!!!

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MrC
01/19/2009

Hughesnet 1

I have had Hughesnet for over 2 years. I cannot wait to get rid of it. Satellite in general is not competitive to cable or DSL, but the Hughes FAP probably makes them the worst among satellite providers. I live in a rural area, satellite and wireless are my only options.

Hughes FAP is terrible, I have the 1M bps service $69.00 month. When I go over 375MB in a 24 hour period, my sevice goes to about 20k bps for 24 hours. This is true even though on average I use 1-2MB a day. 375MB is not as much as it seems, I was trying to stream the HBO Obama special, after about an hour I was over the limit. My internet was useless for 24 hours. (Right now I am in the stuck with FAP penalty speed I am writing this review over a VERY SLOW connection, but I am angry).

I am debating on switching to WildBlue. Their FAP limit is about the same, but it is a rolling monthly average. I don't want to buy new equipment, satellite is terrible when using a VPN. Using satellite to work from home is very slow.

I considered using an ATT wileless connection, but if passed their limit of 5GB a month, I could ge a bill with $100's of dollars of fees since they charge .25 a MB over the limit.

I hope something else will come to my area soon.

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Nita8
01/17/2009

Hughesnet 1

Please, please do not get tangled up with Hughesnet if you have ANY other options. It is only marginally faster than dial-up and a lot more expensive. It's a nightmare to get out of it.

If you can get a mobile phone signal in your location, their wireless card will be twice as fast without nearly the set-up costs & equuipment rental costs, etc, etc.

My experience: I was very satisfied with my wireless card (I personally use Verizon so I can't verify other mobile phone companies, but they are probably similar). However, I wanted to put my office in a basement that didn't get the phone signal. I had Hughesnet install the system.

1. It was not nearly as fast as my wireless card.
2. It would go out at really inopportune times and the signal would not come back on for hours.
3. I tried to watch a couple of news video. They wouldn't play. Since this was supposed to be "high speed" I just assumed something needed to be adjusted. Boy was I surprised! When I call Hughesnet, they said they didn't guarantee that anyone could get video. That wasn't a part of their "high speed", I guess. Got no help there.
4. When I tried to cancel, apparently I was a couple of days past my cut-off for cancellation without an exhorbitant cancellation penalty.
5. Finally cancelled last week (eleven months left on contract) with a penalty of $449.00! But that was still better than paying for another eleven months. I intend to fight this further, but that's how it stands today.

I really wish I had come to this site first! If you're considering going with Hughesnet, read a few of the reviews. The few good reviews look suspiciously like plants from Hughesnet, but maybe there actually IS someone out there that's satisfied, but I seriously doubt it.

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Jemaguy
01/05/2009

Hughesnet 1

OMG what a joke. Try this one on for size, We have over 190 hours yes u read it right 190 hours..Tech support i am now RACIST to all paki and indian people..My 3 month old computer is by their terms junk and needs to be looked at.Imagine that Now all i want is to have this thing off my house. I have never paid a bill for this service just make a call and tell them this thing doesnt work..after a bit of bitching it will work itself out...THIS IS THE MOST
UNRELIABLE SERVICE ever dont WALK AWAY FROM this company RUN fast
a fast as you can...and dont look back!! AS SOON AS I CA
N GET THIS JUNK OFF MY HOUSE I AM GOIN TO ALTELL 3-G service
P.S. DONT GET THIS P.O.S. thats right PIECE OF SHIT
I think i feel better but probably not..Im sure i will be talking to them again soon.....post grip do not try to download anything
its a joke 13 hrs to D.L a movie....dial up is faster

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midnightcowgir l
12/28/2008

Hughesnet 1

Oh, boy. Where do I start? This whole thing was so bad it's hard to even describe.

1. Don't expect reliable service.
2. Don't expect customer service.
3. Don't expect help.
4. Don't expect support.
5. Don't expect them to care.
6. Don't expect a refund.
7. Don't expect fast speeds at any time when you might actually be online.
8. Don't expect them to stop billing you even after you cancel.
9. Don't expect to be able to download anything much.
10. Do expect to be ripped off.
11. And just in case you missed that last one... Do expect to be ripped off.

Poorly managed, poorly run, disgraceful customer service, and possessing a criminal rip-off attitude toward their customers.

Update:
After four months of disputing their charges, getting the catch 22 run around from their billing/technical department, writing letters, filing complaints with the FTC and the BBB, my dispute with them is finally resolved.  They won't dispute it with you through your credit card company, all they do is ignore that and then send it to their bogus collections.  Don't let them bully you.  Their collections is mostly toothless, but a real aggravation. 

It was the BBB complaint that finally resulted in a conversation with a real person who could actually fix the problem.  And they did, to their credit.  But, seriously, no company worth dealing with would have let it go that far.  Sad really. 

PS
  To those few who have rated Hughesnet so highly...  After being a customer of theirs before it was even Hughesnet, way back when it was Direcway, I was more than familiar with the limitations of the technology.  And back then it wasn't great, but it worked and they tried. 

After it became Hughesnet, I spent way too much time on the phone with India to "fix" problems that weren't really my problems, but rather failures in their service. I strongly suspect those few glowing reviews are from Hughesnet themselves.  And, no, I am not a competitor for Hughesnet, and somehow I don't think the majority of the 54 reviewers who rated them "terrible" are either. Talk about deceptive.

You can also type in "Hughesnet Sucks" into any search engine and find even more horror stories.

Dear Hughesnet,

If you ran your business well and treated your customers with respect you wouldn't have all these irate reviews.  It makes more sense than trying to run around doing damage control on sites like this.  Get a clue.

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hateshughes
12/17/2008

Hughesnet 1

Hughes Net is a nightmare. It is SLOW REALLY SLOW, When you call customer support you get to hear about the weather in India. They keep you on the phone for an hour and a half while you turn your pc on and off and check for spy ware, clean your temp. files, and then they finally tell you to do speed tests for 3 days, and call back to talk to a level 3 tech. support (I think there's 5 levels). You never seem to get anywhere. The time you waste on the phone is just not worth it. You might as well keep your dial-up, because in the end its faster! Not to mention cheaper. And their FAP (Fair Access Policy) is such a scam. If you go over 200mb in a 24 hour period your speed is reduced to less than dial-up for 24 hrs. I am looking into Aircards, and plan to cancel Hughes asap.
p.s. I will be selling my hughes hardware if anyones interested. HA

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MaHaRajie
12/15/2008

Hughesnet 1

It is obvious that Hughes Net monitors this site; and from time to time they also (rate themselves)... The truth is, their reception is terrible, service is worse. No one speaks english except the people selling the service (???) to you. They lie, cheat and steal from you. Their add is down right disceptive and devious. The two reviews that preceed this, both five ratings were probably written by their employees... shame on you for lying! If your service is that good, there is no question you have not exceeded their Fair Access Policy... Of course, if your 92 and just use it for email, maybe a joke now and then, it will be fast enough. If Hughes Net is so good, why not challange the negative reviews on this page and offer a six month money back guarantee. Why not just say we know you will be happy or your money back...

We no longer have this terrible service, haven't had it for well over a year. You ask why I still care? Because companies like this rope you in, lock you in and steal all they can, as long as they can. Their fair access policy is a sham that should be exposed...their company is a sham and sooner of later will be exposed. Just as   AT&T; and Cingular were forced to give refunds, this company should also.      BEFORE TRYING (COMMITTING) TO THIS (DIS-SERVICE) CALLED HUGHES NET, CEHCK BOTH CINGULAR, ATT, AND VERIZON AIR CARDS. Our business switched to air cards (we didn't think they would work) but THEY DID! As a matter of fact they work very well!      Example, we are located in Missouri and as we speak, we are in the middle of an ICE STORM...This is being sent during the ice storm. I honestly can't ever remember this service going down! Hughes Net would have been down as the clouds rolled in...much less when the ICE CAME!      From time to time Hughes will send their employees to this and other sites...

DON'T FALL FOR IT, THEY LIE!     

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anak71
12/15/2008

Hughesnet 5

I have HughesNet in the middle of Texas and I love it. Got a great deal with www.infodish.com and was very surprised to hear so many people giving Hughesnet a bad review. I think people giving them a bad review have either unrealistic expectations. Of course there are problem, but to be fair, SatIn is without a doubt better than dial-up and for people like me who really don't have any options, HughesNet and the customer services and benefits of InfoDish.com is a life saver. I have friends who got SatIn and had problems with VPN and gaming and ask a tech friend about it and he told me that SatIn was never design to work that smoothly with VPN and gaming. Do your research before you select it and then blame somebody else for your obvious negligence. Maybe most of these reviews are agents of DSL or cable companies? Deception is powerful, but knowledge is priceless.

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Hughesnet02038 3
12/06/2008

Hughesnet 5

I live in a very remote area that has no hope of DSL or Cable service anytime soon. I saw the ad for Hughesnet on TV and thought this could be my way into the modern highspeed internet. The installation was a bit pricey and I thought it was odd the installer refused to mount the dish on the house. Instead he insisted on securing a wooden post in the ground with contrete. After a quick setup for the modem I was ready to try it out. I loaded a few websites and the speed was very impressive. So much faster than my dialup ever was. I am now 3 months into my service and have not had any issues at all. Using speedtest.net I consistently measure my connection between 500-650kbps. It seems suprisingly tolerant of weather interference with only the densest of cloud cover slightly slowing the speeds. I called customer service about a month ago to upgrade my service as I have come close to the Fair Access Policy limits a few times and didn't want to have my connection slowed. The representative was very polite and helpful even though he did have a strong accent.

As for dolar for bandwidth goes this is no bargain. However for those with no other option it is far better than dialup. I can only assume the other that have had such harsh complaints either had unrealistic expectations or they are possibly novice users who may not really understand what they are saying. Maybe they are even working for the cable and phone companies and posting these as propaganda as I noticed one user was named "Verizonfios" a high end fiber connection from Verizon. Either way if your considering this service please disregard these reviews since they are obviously misinformed and uneducated people or just plain false. Hope this helps.

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ohsee
12/05/2008

Hughesnet 1

Worst "customer servce" for any business of any type anywhere.  Subcontinent people trained only to be ignorant, interminable waits, multiple requests for indentification as you as passed from the ignorant to the uninformed. Semi-annual e-mail upgrades causing unavailability nad massive slowdowns for hours to weeks! And daily "fair access" limits that are a depth of "CS" reached only in the satelite world.

 

 Out with 'em. Howard would beat them like step-children if he were still around. 

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tallship
11/12/2008

Hughesnet 1

I just read all the reviews until I was sick. Oh, BTW, In order to leave a rating I had to pick one star - zero stars or less is my rating.

Yesterday, before bothering to read the reviews, I called them up. First, they wanted to know a bit about my machinery and current connectivity. I told them that it's none of their business - I only needed a connection. They asked what version of wyndoze I had. I said I needed an Internet connection and it doesn't matter what kind of operating system I have or how old my computer is. They said it did - bull.

I asked what the speeds of their service were. The fastest they have is 300Kbps up and that's it.

I asked them if their service will support connection oriented protocols and they didn't know what I was talking about so they put me through to a supervisor. He didn't know what a connection oriented protocol was either, and stated he'd worked there for over three years. hmm... never heard of Telnet, sure dude. One of the most basic of all Internet protocols along w/FTP and SMTP.

He stated (His name is Corey) that he was the supervisor and there wasn't anyone to connect me to in order to answer my question since he was as high up and the most expert person at hughes I would be able to talk to.

I decided that if they lie like that and can't answer the simplest of questions regarding the type of service they provide, then it's indeed a scam and I'm not buying it.

I'm going to look into verizon broadband cards or the new at&t; version of the same thing.

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TheDirtyPiggy
11/08/2008

Hughesnet 1

Too bad there isnt a -star! If your thinking about it, don't and give your dial up/modem a hug and appreciate your "sounds of nature". I had Hughes net installed,there were lots of extra install fee that they dont tell you about. It worked for MAYBE 45 min, spent (no lie) 2 days and no less than 45 calls to Tech Support (in India and no one speaks english or knows squat)-try calling a local state side office for help-GOOD LUCK WITH THAT! They threaten you with more fees if you cancel-I had to close my bank account to make sure they couldnt STEAL my money. Make take another 3 years to get braodband ro DSK out here, but Ill wait tyvm and go to Starbucks if I need a faster connection. SOMEONE needs to start a class action suit against these folks!

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cbell34110
11/03/2008

Hughesnet 1

Hughesnet is the worst internet service I have ever had (including dial up). I had service in Oct. 2008 with the new 9000 modem. I support over 35 DSL connections, 20 dialup connections, 3 cable connections, & several other high speed connections. I needed this so I would not have to drive to the office in the middle of the night when a site is down. Needless to say, I wanted this to work, but I am back to driving to the office.

This service is a little faster than dialup loading normal plain HTTP pages (on a clear day). Any kind of secure traffic or clouds, and you are better off running dialup (secure traffic examples, 1. Logging in to ebay, 2. Citrix connections, 3. Logging in to any bank, or 4. Any kind of VPN connection hardware or software). This connection on a good day is slower than the slowest DSL or cable I have ever found. I called customer support and they stated secure traffic was slow and gave the old thing about the firewall and virus checker needing to be turned off (unless you have a slow system, this is useless). I ask if changing to a higher speed service plan would help answer - very little.

Customer support has long wait time and no one speaks English clearly. My suggestion is only expect help on the simplest of issues.

If you choose to cancel, expect to lose most of the money. Their 30 day guarantee is a joke. The only installation charge you get back is $199 for the equipment. They stick you with the installation of $199, and they will want to send someone out for an additional $100 to dismantle the unit. Also, look to have your service for the first month prorated based on your days your service is active. They were quick to point me to their fine print until the fine print stated 60 days to return the equipment, which they changed to 45 days.

Also, note their Fair use policy limits and what it will do to your already slow speed. Downloading 2 windows service packs and you may over your limit.

I only rate this a one star because this site will not allow zero stars.

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GeorgeWimmer01
10/25/2008

Hughesnet 1

Hughes net advertises high speed internet (1.5 MBPS). It is not even close. It is maybe 300 mbps on a perfectly sunny clear summer day. If the weather is bad or even overcast or cloudy, your speeds drop dramatically, and sometimes service is even stopped for periods of time. If its raining forget using the internet at all. If it is windy, it blows the dish around and loses sync with the satellites, then you have to try and re-sync it yourself (this is a night mare even for a tech savvy person like myself).

The speeds are comparable to a little faster than Dial-Up. They advertise a web accelerator. I call it an imaginary web accelerator. It gathers information from the satellite, holds it in the modem channel, and then at the last minute bursts it to your computer so the computer thinks its High Speed internet, when in reality, its latency is so bad, you sit there waiting for web pages to open for long lengths of time.

Their Fair Use Policy limits your downloads to 425 MB per 24 hour period. That is less than half of the data on an old CD ROM. You cant even watch 30 minutes of video from YouTube without violating their Fair Use Policy. It is not much data at all, and we found ourselves frequently going over the Fair Use Policy limits. The -penalty for this is slowing your speed down to slower than Dial-UP for another 24 Hours. Relentless calls to customer support yielded nothing. Long wait times, never an English speaking representative. They are all Indian with fake American names and very difficult to speak with. They always suggest monitoring your usage by going to their website to make sure you dont go over your limit. The problem with this is their web site reports the usage 2-4 hours late. So if you are watching your usage, it is so inaccurate we still went over the limit.

When we called customer service (went through a maze of prompts and got transferred all over the world to a multitude of different people while waiting for hours) could not help. When we complained about the lack of speed they said they only advertise Up to 1.5 MBPS. Their answers to our complaints are disclaimers. They say they have a disclaimer etc Once we decided to cancel our service we were charged with a $300 dollar cancelation fee. We again called customer service, got transferred all over the world, (never spoke to an American-only Indians with fake American names that are difficult to speak with) only got threats of sending us to a collection agency.

Do not subscribe to Hughes net. The co$t of the equipment and service is outrageous; you are better up using dial up. The service is terrible, and customer support is even worse!!!

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HondaRider91
10/24/2008

Hughesnet 1

I'm not rating just Hughesnet, but All brands of satellite internet. If you live in a rural area where the only option is dial up or satellite - You may be eligible for an aircard. If you are able to use a cell phone, inquire with you cell phone provider about one. It's a 3g laptop broadband connect card that also works on desktop computers -(I got mine through AT&T;)- I notice it has speeds of about 100 times faster than dial up compared to the "10 times faster than dial up speeds" that you are guaranteed from satellite (when the weather is nice of course). The aircard very nice and I was surprised to get one here. ( I live about 50 miles outside of ST. Louis, MO in a forest and it works dandy). Contact your cell phone company to see if you qualify.

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willow2nite
10/07/2008

Hughesnet 1

I only clicked on one star because there is nothing lower - which, in my opinion, Hughes Net is. Like others posting here, I have Hughes Net because I run a graphics intensive business out of our rural home and must have high speed internet connectivity.

When it works, it works. When you have a problem - good luck! My modem went dead 8 days ago and after several hours on tech support (which is overseas and totally USELESS), having my order for a replacement modem cancelled twice and ending up paying $199 to have a tech come to the house to replace the modem (supposed to be a 24 hour service but ended up taking 4 days) - the tech walked in the door, said "I bet it is the power supply, they know this particular power supply goes bad all the time" Yup, that was the problem. Hughes Net is obviousley aware of this issue and does not give a tinkers dam about it. I forced the tech to at least replace my modem with the new one he brought with him - after all, I had paid for it.
Hughes Net SOOOOOO needs a makeover!!! Horrid.

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jb1239
09/24/2008

Hughesnet 1

I have hughesnet and not trying to encourage anyone in anyway about chosing a satelite IP. I moved into a rural area where cable or DSL was not avaliable so, I went with hughesnet. Its got to be one of the biggest mistakes I ever made. This is a awful service. It took me over 10 minutes just to load this page for over $60/month. I'm not one to complain about much but, this one takes the cake. Customer service is somewhere across seas that will tell you to call a number the next day. Guess what, Its not a valid number or someone that tells you the same thing. I've put up with this for awhile now and encourage anyone not to do it. When the contract(big mistake) ends. This is one company I will not do business with again.

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Ops57
09/17/2008

Hughesnet 1

HughesNet is the absoloute worst broadband available. The advertised speeds are nothing short of a daydream. Customer service? What customer service? After your first call, and I promise you will call, then, you will agree. Check out the Hughes Net Forum on www.dslreports.com to see what other users are going through. I have warned as many people as I can about the false advertising and poor service of Hughes Net. In my area several new and promising alternatives are readily becoming available.

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satelliteinter net
09/15/2008

Hughesnet 5

http://www.satellite-internet.cc Satellite Internet

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Kartek
09/13/2008

Hughesnet 1

Perhaps, the FTC, FCC and BBB all need to see complaints on the advertising practices. 1. They are capable of providing a Broadband Experience and refuse to. 2. Their ads go well beyond the puffery exceptions in my opinion. Don't expect miracles, but the more complaints they recieve the more apt they are to do something, normally nothing the consumer will interpert as justice. However if nothing more than causing them to change the ads would prevent more people being victimized by this Company (Hughesnet)

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fast fingers
09/08/2008

Hughesnet 1

Hughes net is the absolute worst. They charge for everything - refund NOTHING!!! I have had to cancel my card because every time I turn around their story has changed and they have hit my card again. So far $548 in 4 days. I will be reporting them to the FTC and my bank Fraud Division.

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BCaughey
09/04/2008

Hughesnet 1

I have a small business and would like to add my two cents to your et blog. NEVER, NEVER, NEVER trust this company. Everyone problem I have had Huhges always has a different answer for. When I cannot get a signal, it is blamed on the weather, or a bad connection, they never take the blame. Then they tell me that I am using up the alloted time/space for downloads, (this is after I returned from vacation and was not on it for a whole week). Every time I called to report the same problem I was given different reasons for the interrupted service, every tech. had a different answer, except they all told me I needed to up-grade my account and I would have no more problems. Like a fool I decided to try the up-grade which would cost me an additional $20. a month and the cost of the new dish. After waiting three weeks for an installer to come out (he was suppose to be here within three days), I finally called and was told that they had the record for the order, but it had never been placed with the installer, ooop's were so sorry. So I had to start the whole process again. I wait another two weeks before the installer finally arrived. When I placed the up-grade order I was told when the new satellite was in place I had to call and cancel the old dish. So I call as I was instructed, AND now they tell me I will have to pay a disconnection fee. This was NEVER mentioned or disclosed when I ordered the up-grade, in either of the two phone converstions that I had when placing the order/orders. We go around and around, that was three months ago and the issue is still not resloved. I want also to mention that after the up-grade I continued having the same problems that I was told I would no longer experience once the up-graded was in place. MORE BS! Now the corker comes tonight......My "hughes webmail" account seems to have disappeared! OOOOOOOP's they forgot to mention that sometimes when you up grade you loose your web mail address, unretrivable.............all your contacts are lost, all your save information, they're so sorry! I was told I could go back and sign up again and they will let me use my lost web address, but all my stored information is gone forever. What a wonderful company to do business with! They're a bunch of snakes and will twist you till they get every bleeding dollar out of your pocket. Real rip off artists! My question is; Is their anyway this company can be brought to heal by a class action suit???? Be smart and stay away from HUGHES,............I am changing companies ASAP, and I advise all hughes.net users to do the same. Sooner or later they will get you! As for the rating, forget it, they don't even deserve a raspberry! (I can't submit this without giving the a them a star............but they sure don't deserve it!!!!

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bowdoinhamang
08/27/2008

Hughesnet 1

As like most of you I would not give Hughesnet one star if I was not made to do it so I could tell you never never use this company.
I work from home and use the internet for work ie: email and vpn to my company server. My company got a new server so from my past experience with FAP I called two months before the server change and was assured if I upgraded to 375 MB of download I would be all set. Well that was not the case as all. I went over the FAP. I called Hughesnet and tech support just kept repeating that there was nothing they could do for me. I spoke with a manager who assured me he would do everything he could to ensure that I had internet the next day to work really what he he was saying is I am tired of listening to you so I will tell you what you want to hear. When the next day I still had no internet and called back they had given me the wrong case number. The next four people they put on the phone insisted that there was not a single person on the face of the earth that could help me. I was told over and over there was no one in the building above the floor supervisor to speak with and that they could not give me a call back as they were an inbound call center they would not even give me a name to contact. When I asked to speak to someone that could help me I was told to write a letter to their main office? This is not customer support it is blowing smoke at me. I had to take a full day off work because I did not have internet but you bet I was charged full price for the month.

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aopisa
08/26/2008

Hughesnet 1

1. They Suck 2. They Suck and finally... 3. They suck I mirror the comments and experiences on the lies, the idiotic customer service and the terribly slow speeds. Reluctantly had to give them a star in order to post a comment.

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dooglebug
08/16/2008

Hughesnet 2

ONly go with HughesNet if you have NO OTHER internet options. I live in an area that doesn't provide DSL and other satellite options would require cutting down several trees. HughesNet required us to install a pole (which meant digging a hole and putting in concrete) because they wouldn't mount the dish on our house. Then installation and cost of the dish ran about $500. After that, it costs about $65 a month for me to get service that costs my friends who live elsewhere $9.99 a month (it's not as fast as DSL, and is marginally faster than dial-up), so is a rip off for the amount of money they charge. You can only download a certain amount (200 MB) per 24-hour period (more if you pay more), which NO ONE told us when we signed up. I only keep the service because I have no other internet options and I need some kind of internet hookup. During peak hours, it can be really slow, and sometimes the satellite goes down. The customer service reps in India have been somewhat helpful, so far, other than always asking me to unplug everything (as if I didn't already try that before calling them). THey don't know anything about Mac computers, so don't even bother calling for help if you have a Mac.

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hughessucks
08/10/2008

Hughesnet 1

Hughes Net is a SCAM!

I paid them $215 per month for the business plan ($30 of which was for 24-hour tech support on-site)

Connection went down - they wouldn't come out - tech support by phone SUCKS (staffed by functional retards)

I was so pissed off I just cancelled the service and went back to dial-up.

Avoid Hughes or their resellers like they plague. They lie (tell you anything to get you to sign up) and they will NOT honor their contracts.

I'm surprised the FTC allows them to stay in business.

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1.24
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