Washington Mutual

Washington Mutual provides financial and banking services nationwide.
Added on 08/09/2005
RSS Icon

62 Reviews

stephanie4
07/19/2009

Washington Mutual 2

I decided to close my BOA account for all the fees that they charged. Someone told me that "WaMu" would be a good option. 4 months into it I realize it's not. Online banking is never updated, cutoff times change all the time therefore leaving me with over draft fees and most recently I booked a ticket going to Canada via the website orbitz. I recived a fee for 19.51. I come to find out that wamu charged me for booking via orbitz. My advice, be very aware.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 1 Disagree

tunnelboy
07/08/2009

Washington Mutual 4

I've been with Wamu for about 15 years. It's been generally pretty good for me. Especially compared to those other greed monsters like BofA and Wells Fargo that charge for EVERYTHING.

The only negative I'd say is with their online banking. It's more like offline banking. The servers are down constantly. And not just at 11PM or 2AM. It happens all the time workdays at 11AM or 2pm. And it's down for hours not minutes. With Chase taking over, I thought things would be better, but hey that's why I'm writing this now. Online has been offline for the past 2 hours on a Wednesday at 10:20 AM! And of course they "apologize for the inconvenience".

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

JfromtheA
05/01/2009

Washington Mutual 1

I went to a Wamu sub branch in Auburn,Washington inside a Fred Meyer Store to Open me a new personal account. The tellers were friendly and helpful the personal finance rep was looking out for his best interests

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

Deeroo
04/23/2009

Washington Mutual 1

This bank is definitely trying to exploit their customers. I was charge for $2 (twice) for making an ATM inquiry from a non-Wamu ATM. I have banked with other banks but this is the first time i have been charge for something like a balance inquiry from an ATM. Just from this one experience with Wamu's exploiting methods makes me not want to be bank there. Again.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

timberdino
04/15/2009

Washington Mutual 1

Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # xxxxxxxxxx.
A confirmation will be emailed to : xxxxxxxxx
Please print a copy of this for your records.

Filed on : April 15 2009

Filed by :
Timothy Bxxx
xxxxxxxxxxxx
xxxxxxxxxxxxx

Filed against :
JPMorgan Chase
1301 2nd Ave
Seattle WA 98101

Complaint Description:
On 4/13 I made two online transfers from my secondary checking account to my primary checking account, one at 11:16pm & the second at 11:37pm. I transferred the funds to cover pending purchases that had not yet posted. The funds were immediately available at the time of the transfer. The next day I had three overdraft charges on my account for charges that had posted at midnight on the 4/13 and the funds transfers were dated 4/14. I immediately (4/14) called online customer service (800-788-7000) to find out what had happened. The first representative I spoke to said that the system was down for maintenance at around 11pm which is why they didn't post that night. I then asked to speak to someone who could take care of the overdraft charges since I had previously been told that the cutoff time was 11:59pm for transfers. I was transferred to Elaine Bolcrane who told me that she would need supervisor approval to waive any fees. I was put on hold then connected with Kiana Curtis. I then explained to her the situation. She first told me that the cut off time was 10:00pm for transfers to post the same day. Later in the conversation she told me the cutoff time was 11:00pm. When I asked her about the time discrepancy she denied quoting 10:00 pm. She waived one of the three overdraft charges but told me that I would have to speak with a Senior Account manager regarding the other two. I gave her my contact info and was contacted today (4/15) by Matt Rosinski. After I explained the situation he told me that the official cutoff time was 9:00pm but "unofficially" transfers will usually post the same day if done before 11:00pm. I explained that I had been told multiple cutoff times on different occasions, 9:00, 10:00, 11:00& 12:59, and asked for the charges to be reversed, he refused. I then asked him where it states the cutoff times in the Online Banking Service agreement, which I had already reviewed and found no specific time listed. He said "no it's listed as 9:00pm". After a few minuets of looking he says "oh it doesn't say anymore they must have removed it." He then said that the cutoff times are "published in an internal document not available to the public." The online agreement states: "Our Internal and External Transfer Cutoff Times may vary from time to time without notice and may vary based on the state, pricing region or processing system to which the transfer or Deposit Account is assigned in our records. Call us at the customer service number at the end of this agreement for our current Transfer Cutoff Times." (Section 4, paragraph ii, item 4). Customer service number listed at the end of the agreement: "For customer service call: (800) 788-7000", ironically the number I received different cutoff times from. I was told four different cutoff times by different people on several occasions. Even with all the points to my case he refused to reverse the charges citing that "The bank has determined that is was not their error." He also refused to give me the last name of his manager Ruby, transfer me to her or request that she call me regarding this matter. I am stuck with the overdraft fees and STILL do not have a firm confirmation of the actual cutoff time. If a financial institution is going to be unwilling to reverse charges then the cutoff times should be clearly published.

Your Desired Resolution:
Reversal of the remaining two $33 overdraft charges that were posted to my account.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.

What would you like to do next?
View the status of your complaint
Return to the BBB Homepage BBB Privacy Policy

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

mak112
02/26/2009

Washington Mutual 1

I recently had terrible experience with washington mutual. I had a credit card with WAMU which i closed by clearing my outstanding amount. Later i requested an verification document from them saying i do not hav any outstanding balance with wamu which i required for my school loan. this document was required urgently . When i submitted my request some rude representative from customer serivce told me that it will take 24 to 48 bussiness hours for me to get the verification document. i presented my urgency but she was not ready to help . i waited for two days and still didnt get it so i call back wamu to know to my horror that the request was never submitted so i had to re submit it. i call back again after 48 hours to find out that my request has not been processed and it will take another 24 to 48 hrs . i desperately kept calling and requesting , explaining the urgency of the matter , but to no avail . it took wamu 10 days just to issue me a verification document. kudos to wamu for being so efficient in laziness and i would give them 5 stars for having most rude and unhelpful attitude . i regret having my account with them and i and my family have decided that in future we would never do any kind of business with wamu or any company associated with wamu . i would always remember wamu for giving me such a hard time .

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

Clevis
02/23/2009

Washington Mutual 1

This bank is one of those organizations whose mission is to exploit their customers. Legal exploitation yes, as it once was legal to beat your slave if he wasn’t working hard enough, but Washington Mutual’s behavior is certainly not moral. As customers, we are free market free agents and should shun this bank; but wait, our tax money was given to another bank to prop up Washington Mutual’s failed business model of abusing their clients. Too bad they were not allowed to crash and burn as they deserved.

Since taxpayer money was used to keep these swindlers employed, I suggest we write our senators, state representatives, and attorney generals to complain about the outrageous fees and disagreeable practices of this bank. After all, it is your right as an IRS enforced "shareholder."

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

jackb123474
02/20/2009

Washington Mutual 1

This bank is aweful. Their customer service is bad. It's bad when you know you can get to their customer service really fast when you want to sign up for a loan. But wait until you have a problem. They have one of those long menu systems on their phone. It takes forever. And if you can't get through, it tells you to call back and hangs up. Try it out yourself. DO NOT GO THROUGH WITH THESE PEOPLE!!!!

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

WaMuSucksA55
12/25/2008

Washington Mutual 1

Piss poor customer service. They outsourced it to India and they have failed to care about to customer. The fat cats are more concerned with profits for themselves than taking care of you and your finances.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

UWelcome
11/26/2008

Washington Mutual 3

They're OK to deal with.  The tellers are usually friendly, so long as you get one with a basic understanding of elementary school arithmetic.  I really hate the 7 day wait on getting checks cashed, especially when you are carrying a balance larger then the check.  Whatev's WA MU.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

MaJche85
10/09/2008

Washington Mutual 5

I've been with WaMu for over 2 years now and I can say I never had a problem. They are absolutely fair, I don't know what the people below are talking about. Obviously your going to be charged a fee if you are in minues. I think other banks charge even higher fees than WaMu. And every check that is deposited from the city is going to come in on Friday after 12 am ... that's not because of the bank, that's because the city runs their direct deposits that way. So that has nothing to do with the BANK. that one goes to "peakcomp" since she or he said "then posted my unemployment direct deposit at 12 midnight. ". THATS GOES WITH every direct deposit system, how do you not know that? WaMu is the only bank that let me open my account without needing to show them my home bill ... unlike CHASE ... who takes 3 days to deposit checks and I don't feel like going on with them because I have nothing good to say. And the fact that they are going to switch over with CHASE I am really pissed about that!

Add your Vote:

Votes on this review: 1 Helpful / 0 Funny / 1 Agree / 0 Disagree

Xarchy
10/06/2008

Washington Mutual 5

For the average consumer without "investments", WaMu was the best bank when it came to service without nickle and diming you to death.
They deposited your cash into your accounts IMMEDIATELY, unlike other banks like B of the West, who hold even cash deposits until 3pm and then process all the debits before they enter the credits.
Personable employees who know you by name after one visit!
What a crying shame they've been eaten alive by Chase. Bye, Bye WaMu, hello podunk credit union.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

SweetBabyJ
10/03/2008

Washington Mutual 5

to put it in the most simple way possible... Don't spend money you don't have, and the bank wont charge you.

And NEVER take it out on the tellers! They get NO incentive for you getting fees. AND they are not paid to be your whipping boy

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 1 Disagree

geekthegirl
09/23/2008

Washington Mutual 5

I hope anyone reading this realizes that satisfied customers are not likely to google their bank just to leave good remarks so these sorts of sights are pretty biased. I have been with Washington Mutual for the past 5 years. They were the only bank willing to work with me since I had some bad credit from another bank. I tried to open accounts at several banks, but Wamu took the time to tell me what to do to get an account open. i have never had any problems, and I feel their fees are reasonable when compared with other banks. I once had an account with compass bank and if you overdraw your account they will charge you an intial fee of $38 and then a $7 daily fee, and then another $38 a week on top of the daily fees until it is paid off. Washingtom Mutual never puts holds on my deposits which I've had other banks do for weeks, and their system seems to be fast at crediting and debiting things to my account. I, personally, love Wamu.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

peakcomp
09/11/2008

Washington Mutual 1

I have been with WAMU for quite a few years. I recently was separated from my job and am on a limited unemployment income for the time being. Being on an extremely fixed income, they consistently were posting my DEBITS just prior to posting my unemployment CREDIT. I therefore incurred overdraft fees all the time because they posted 3 transactions for instance at 1145pm, and then posted my unemployment direct deposit at 12 midnight.

Also, when contacting their telephone customer service - THEY ALL ARE FROM OUT OF THIS COUNTRY AND HARD TO UNDERSTAND.

They also, WILL NOT work with you on any issues you have on your account - for instance, my overdraft fees.

I switched to Boeing Employees Credit Union.

Add your Vote:

Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

bearsbears
09/01/2008

Washington Mutual 1

wamu is the worst bank i have ever used. today they flagged my account for fraud, then when i called, they couldn't even tell me why! so, after holding for 35 minutes to talk to a human being, the guy takes five minutes and tells me my debit card is fine to use now. i say, "immediately, like RIGHT now?" he says, "that's the definition of immediately". so. not only did i have to wait forever but then he was a jerk. THEN, i tried to use my account and it didn't work! so i called back, after holding for TWO hours.. no lie.. TWO HOURS.. i get someone, and we go through the same thing and after they repeatedly tell me my card is fine now, i tried to use it an hour later.. nothing. still doesn't work. i'm marching in there first thing tomorrow morning and closing my account. i strongly advise you to stay the hell away from wamu!!!

Add your Vote:

Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

KC1234
08/19/2008

Washington Mutual 1

I seriously HATE Wamu i am going to close my account tomorrow and move everything to BECU. I have never been on hold this long or have been as frustrated as i am today. It all started when they placed a hold on my debit card becuase of some fraudulant charges. If finding that out is not bad enough, they make it as difficult as possible to speak with an actual representative. Once you get a hold of a rep nobody really wants to help you, instead they start tranfering you and transfering you and transfering you.... To be honest i'm still on hold mid transition as i write this! i have been transfered and on hold at least 8 times already... seriouisly pissed off right now! This is taking over two hours to resolve! What makes mme the an griest is that in the end the problem was resolved with one guy that spoke to me for 5 minutes! I don't understand why I had to talk and be transfered and placed on hold for 2 hours ( not even exagerrating)! I am closing my account tomorrow! BTW i have with WAMU for 10 years... I strongly recommend that you do not go with WAMU or you'll nregret it!

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

kalash
08/17/2008

Washington Mutual 1

after reading these reviews am debating opening an account with WaMu

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

BethRates
08/04/2008

Washington Mutual 1

I was very excited to start using WaMu, as there are many branches near where I work and live and my other bank, Union Bank, did not have many. Well, I now regret switching. I have never been more frustrated with a bank than with WaMu, trying to set up an external account to transfer extra funds into savings. I set it up, scheduled a transfer, then they deleted it without telling me. I tried to set it up again and the system prevented it. I called, was instructed to go into the bank, where I was instructed to call, which I did and was told that they set the account up for me. They did not. I called again, and I spent maybe 40 minutes on the phone as they walked me through setting up the account again (apparently, I had set it up incorrectly). I verified it again, scheduled a transfer and, lo and behold, they deleted my account again the day the transfer was to go through. I called customer service again, who gave me a different reason why they cancelled it and basically said there is nothing he or I could do about it, I could never set up that bank account again. I had NO problems with this account when I was at Union Bank. But damn, do I not want to switch banks again. Now, I'm trying to set up my old Union Bank account as a pass through account to transfer the money on to my savings. Ugh.

Add your Vote:

Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

shasta1
08/04/2008

Washington Mutual 1

I have recently had a bad experience with kathy one of the bank managers in auburn ca. kathy said i needed a seperate account to cash a government check. i have cashed this check several times before so i told her i was going to BofA to cash my check with a little sarcassium in my voice.kathy became angry started acting like a two year old who didnt get her way and threatened to close my account. i have pulled my money from wamu. wamoo doesnt deserve any stars.shame on whamoo wamoo needs to hire adults not children if they wish to change their growing critiziom

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

mjlarknlove
08/01/2008

Washington Mutual 1

Back in Feb, I went thru a drive up ATM (WAMU, I was in a hurray and forgot to take my card back from the ATM. A day later I couldn't find my card and thought I lost it. My wife and I were starting to call WAMU to cancel the card when we received a call from the WAMU branch saying they had my card. It was determined the best thing to do was to cancel the card and get a new one. The rep at the bank said she would shred my card, cancel it and re-issue a new one. THe new card showed up with a few days(wow that was fast, cool). Now the bad news!! 6 months later a charge for CEBUAIR (philippines air line) showed up on our account along with a foriegn exchange fee resulting several overdraft charges. I called WAMU and refuted the charges and the overdraft, we were not in the Philippines, nor do we know anyone there! when asked which card the charges were on (mine or my wifes) they said the card ending in 6018, well that is the card that was supposed to be cancelled and shredded back in Feb. we have been getting the run around from WAMU on this even though they have on record my call in feb and the instructions to cancel and shred the card. We have to now prove that we did not make those charges. This is absurd! they know we requested that card to be cancelled in Feb, they know that the person that had my card at WAMU used the card, yet we are having to now contact the FTC and the FDIC and make police reports and will take WAMU to court if this is not straightened out soon. WAMU is not looking out for the customer!!

Add your Vote:

Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

SaraJ
07/04/2008

Washington Mutual 1

Washington Mutual credit has turned me over to collections and I am not even 90 days over duue... While B of A and Chase have reduced my interest rates and reversed fees, WM will not work with me at all. I will never stop trashing them for the rest of my life. After being a loyal, perfect customer for years they have no empathy, or smarts whatsoever... If I go bankrupt due to unreasonable expectations and demands then they get nothing. I have no shame that the economy has gone south. My credit report is not my main goal in life. I don't know who will have a good credit report after this recession anyway. I am not going to pay those who are unreasonable when there is not enouugh to go around, but those who are. I'm not doing checks by phone to whoever bugs me the most! Their tactics are what is shameless. Things will turn around and I will remember WM was a MF.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

myway77
06/30/2008

Washington Mutual 1

Extremely POOR customer service in their credit card dept. Seems they deem everyone as liars.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

zedd2006
06/17/2008

Washington Mutual 1

I was with this bank for about 8 months, the first 5 months was great with this bank, friendly and polite at ever wamu bank i went to (5 different banks, i worked and lived 30 miles apart so when i got off work on friday if one bank was crowded i'd goto another) but then all the problems started. They started taking 5-7 business days to process my payroll check! My F'ing PAYROLL CHECK! and it was taking 3-5 business days to process my cash deposits! CASH! WTF? After i deposited my check a day or two later i would have to buy gas, which i think we all know how expnsive that can get, and if there wasn;t enough funds, they would overdraft, even after i deposited my check into my account! These people are rude, and have a lack of technology. Bank of America sucks too!

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

Loerke
06/09/2008

Washington Mutual 1

WaMu advertised how friendly they were for years -- years during which my wife would wonder why I banked with the sons of bitches at Wells Fargo. Well, poor service is not the worst evil in a bank. If bankers aren't acting like s.o.b.'s, then I start to wonder how stable they are; when the stability goes, so does the kindness. Just a couple of years ago, all you needed to get a home loan at WaMu was a last name and the ability to sign it. Now WaMu is resorting to all kinds of fraud (which my wife has witnessed) to keep itself afloat after those bad borrowers absconded and its stock has dropped 75% in the last year. Won't be long before those poor WaMu customers will be calling the FDIC.

Add your Vote:

Votes on this review: 3 Helpful / 0 Funny / 0 Agree / 0 Disagree

calileo
06/03/2008

Washington Mutual 1

I have recently had the worst experience with Wamu I have ever had with a bank. I had three erroneous charges against my business account. These were charges from an online presence I had never used and had nothing to do with. I immediately notified customer service, we cancelled the affected card and they promised to reverse the charges. Problem solved, right? No. A couple of weeks later I received a letter stating I had to provide the original contract regarding these charges or they would bill them back to my account. Now, how can I provide a contract on a charge I had nothing to do with. I was instructed to call their customer service dept to discuss. I spent a total of 7 HOURS on hold over the course of the next week and never got to speak to a rep. (this resulted in $45 in overcharges on my cell phone). I finally sent an email to customer service and got a form letter, in no way referencing my problem and telling me they were sorry, but I would still have to pay these charges. So please, don't bank with WAMU. If you ever have an issue, good luck getting any help, the simply do not care. Ron LA, CA

Add your Vote:

Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

sandygrrl
05/28/2008

Washington Mutual 1

I don't believe that Washington Mutual even deserves a single star. They have done NOTHING about fraud charges on my account. I have to solve the problems completely on my own, with the companies involved, and that takes months to almost a year.... The so-called "Identity Theft Protection" is complete false advertising (and non-existent), and even AFTER you report a charge as being fraud, they STILL charge you an overdraft. The bank branches will not deal with ANYTHING that has to do with your account other than opening it, deposits, and withdrawals. The Toco Hills, Atlanta, GA assistant-manager was actually VERY rude with me (no wonder her branch closed!) when I tried to deal with such issues. They only deal with you over the phone, which we all know takes all of your minutes up on your cell, with automated service and being on hold. I was transferred from person to person to person, no one could help me, so they transferred me to no one after an hour of holding. I called back, and the same thing happened. If no one has the competence, why not act stupid and transfer to no one? Sounds like the innocent thing to do right? Washington Mutual is the worst bank I have ever dealt with, in 3 states. NEVER OPEN AN ACCOUNT WITH THEM!!!! They will only [email protected]#ck with you!

Add your Vote:

Votes on this review: 2 Helpful / 0 Funny / 0 Agree / 0 Disagree

mrmeanmma
05/20/2008

Washington Mutual 1

I had Wells Fargo for 2 years and WAMU for 2 years and honestly, I dont know who's worse. Wells Fargo would charge me anywhere from 2.50 and up for using ATMs plus the seven eleven or gas station would charge me for use on their machine. So basically when I was pulling out 20 bucks, 5 or more of it would go to the bank and/or establishment. All kinds of hidden and non hidden fees on both banks. I have probably dropped a thousand dollars into wamu's fees and their online banking is complete crap. The system is slow and sometimes I would never really know how much money I had. I'm going to sign up for Signature Bank. Dont go with Wells or Wamu.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

Rita239
05/05/2008

Washington Mutual 1

They are fees for the fees.

Add your Vote:

Votes on this review: 3 Helpful / 0 Funny / 1 Agree / 0 Disagree

go2hellWaMu
04/29/2008

Washington Mutual 1

After 10yrs., I finally have been jerked around by WaMu to the point I can't take anymore. They have probably robbed thousands of dollars from me in the past few years. their call center is a joke. Just try to call with a problem. Not only do you get a different answer from each call rep, they don't take responsibility for any unnesessary charges! The supervisors are no better...actually worse. They treat you like garbage. It's a shame. 10yrs, and not a good thing to say!

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 1 Agree / 0 Disagree

DynamikRebel
04/12/2008

Washington Mutual 5

I HAVE NOT HAD ISSUES IN THE PAST 3 YEARS I BEEN WITH THEM.  Actually, I withdrew from bank of america due to outrageous fees! and been doing fine with Wamu ever  since!

Add your Vote:

Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

dodododo
03/22/2008

Washington Mutual 1

Some government agency should prosecute these thieves. They are institutionally dishonest, their customer service is the worst I have seen, and they will cause you as a customer to lose money due to their incompetence, whcih transcends from the banker right up to their back office (which you will get to know as soon as your banker dumps you).

Add your Vote:

Votes on this review: 1 Helpful / 0 Funny / 1 Agree / 0 Disagree

wamusucksforme
03/17/2008

Washington Mutual 1

They constantly cheat you... I have had $2 charges that took 6 days to clear, yet I will get a NSF charge on the same day that I get direct deposit? Ridiculous! It was never even pending!
I hate this bank and I am looking for a new one!

Add your Vote:

Votes on this review: 2 Helpful / 0 Funny / 1 Agree / 0 Disagree

LRR173
02/26/2008

Washington Mutual 1

Wamu is a nightmare. I opened up a savings account with the purpose of saving for Christmas. The account was open in October, along with a tranfer from my checking account. Since the point was to save I did not look or touch the account, just deposited every now in again. I happened to look at a statemen and realized my savings account had no money in it. I went online and I was being charged a $4 dollar fee every month. I went into the branch asked them why I was being charged. They said the new accounts person had not set up the transfer. They reluctantly reversed the fees and "fixed" the problem. The following month I was charged again. Called the 800 number, after a 20 minute hold, the rep said you have to set up the transfer in order to not be charged. They claimed they fixed it but wouldnt reverse the fees because it was not the banks fault. Next month I was charged again. Called again, exact same thing happened. In between all of this I was also emailing the bank thinking I could resolve things that way. The emails where always asking me to call in so they could fix the problem. So finally theyve got the transfer set up right, I guess I will have to wait and see if the fee is charged again. Their fees are outrageous and their staff is of no help. Save yourself the headache go somewhere else for your banking!!!

Add your Vote:

Votes on this review: 1 Helpful / 0 Funny / 1 Agree / 0 Disagree

cheetosgal
01/25/2008

Washington Mutual 2

I have had my good days and bad with WAMU. A couple years back, I lost my ATM card so I called them to cancel my card. They asked me if I wanted to change my PIN. I said, "no". They said I would receive a debit card in 5-7 business days. Pretty simple....

When did I actually get my debit card? Almost a month after I reported it. I called WAMU MANY MANY times asking where my card was. The answer, "It should be on its way". It was such a hassle going in and out of the bank and paying for everything with a check.

So they sent me my card (finally) and I went to the ATM to deposit money. Wrong PIN number. I went inside the bank and asked them why my PIN number wasn't working. I told them I specifically asked them not to change my PIN when I requested for my new card. The rep said she didn't know what happened, and asked me if I wanted to get a new PIN. So I said, "fine. Assign me one now." She said, "I need your PIN to assign you a new PIN." Um, hello!! They changed my PIN! So I gave her this "are you kidding me?" look and she said, "oh, right. I'll put in a request for you." I asked her how long it would take. She said 2-3 business days. Frustrated, I said "FINE" and left. When did I get my PIN?? 3 weeks later!!!!!! I almost died.

Okay, so after that, I was really careful to not lose my card.

I'm really anal about where I spend my money and so on. So I use Microsoft Money and input ALL my transactions. I always download my WAMU statement to match with my Money. 3 months ago, I realized I was $148.33 off. I looked EVERYWHERE and compared with my WAMU statement on where this money could be. Couldn't find it. So when the new year started, I decided to start fresh and just balance that out to $0. So at the beginning of 2008, my statement and Money database matched perfectly. So why is it that I am now $1.03 OFF?!? I re-checked everything and everything matches, so I can't find where this $1.03 went!! And if I were to be charged a fee or something without me knowing, WHO WOULD CHARGE $1.03?!?!

Can't stand it anymore. I'm switching. They were good for a while, but the minute I feel like my money isn't secure, I'm out.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

lindsayanng
12/05/2007

Washington Mutual 5

I have to say that I LOVE WAMU!!!

Lemme tell you why -

Stupid me decided to get a MORTGAGE WITH BANK OF AMERICA. The goddamn STUPIDEST thing i have ever done. They ran us through the RINGER even though they said 1,000 times it's not because you don't make enough money, and you don't have the money, it's because you got married and got presents! Bank of America is the ONLY bank of the planet that does not concider money you get from a wedding YOURS but consider it a possible LOAN.

So in an attempt to PROVE that our wedding gifts were real gifts, I was asked to get a copy of EVERY SINGLE CHECK that my weddng guests gave to me, and then show the date on those checks match the marriage certificate date. I HAD OVER 200 PEOPLE AT MY WEDDING, THATS A LOT OF CHECKS! OK, well, the wedding was 2 MONTHS ago and i most definitely DID NOT make a copy of every check I deposited, I only kept the deposit ticket. SOO.. I went out on a limb and called my local bank and told them what I needed. My LOVELY bank manager was SOO nice and just offered with a smile to go into the archives and pull all the copies of the EVERY check and then fax the COMPLETE 40 PAGE packet of copied checks.

I can not say enough good things about the IN PERSON customer service that you receive (atleast at the Bank in Stratford, CT)

They have done so many more things that just the one i mentioned above. They know be by name when i go in there, they are EXTREMLY forgiving when there are overdraft fees, and just all around pleasant. I am actually quite upset that I am moving and there are no banks anywhere near my home or work now.

I have had a Fleet, Bank of America, and People's account and WaMu has been the ABSOLUTE BEST!!

moral of the story - DONT GET A BANK OF AMERICA MORTGAGE

Add your Vote:

Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

lonelyryu
12/04/2007

Washington Mutual 1

Imma give it to you simple and clean.
WaMu looks and sounds cool from the distance, no one will deny that; with all of their "supposed to be great" checkings, savings and other services. But if you take a closer look like most of us did you're gonna pay the price. I have NEVER been charged anywhere or even HEARD of a bank that charges people for transfering money between their accounts, like me for example: from checkings to savings; even when there's money enough in both, you still get charged if you transfer money TOO MANY TIMES.
WaMu does NOT like when you handle your money they way you NEED to or the way you have to. oh no.
WaMu does NOT like when you call customer service because they NEVER HAVE the freaking answer.
WaMu loves for you to come back maybe 5 to 7 times to the bank in person to help you fix the problem.
WaMu agents, representatives never have the answer or can rarely help you solve a problem. hell nah.
WaMu somehow manages to F*ck you over any way possible if you slip in any way with ANY account you have with them. They will talk the game to make you feel good. But you will taste the sourness. trust me.
WaMu makes it look so cool for you to fall in their trap, in other words... WaMu is just like VEGAS.
You go to WaMu and you will start good, but your money will dissapear slowly without you noticing it. AND/ OR they will go after your money when you don't expect it because of some error or ident. theft.
They will suck you dry if you don't fight for like i don't know.... 2 months maybe of going almost everyday and calling for 3 months and holding on the phone from 30 minutes to 2 hours. There's really NO good outcome with this freaking bank. It was dissapointed... it was all a mirage.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

GeorgiaIT
12/02/2007

Washington Mutual 5

We have had multiple personal and business accounts with WAMU over the past few years and have been very happy with our service. We made a point to get to know the staff, and they have made things very smooth and easy for us. We have to move to another state and are very sad that WAMU isn't there yet.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

samvanchama
11/27/2007

Washington Mutual 1

I have been attempting to establish an upper 5-digit relationship with Washington Mutual, only to be massively met by the following:

- Extensive online application processing errors, including total loss of application, very conflicting re-application advise from 3 different reps followed by unspecific, unclarified and total loss of applications despite multiple attempts by myself and by several reps. In one attempt, we made sure the rep stayed on the phone with us throughout the online application process.

- Advertised 24/7 phone support is incorrect. Hours are 5 am to 7 pm (PST)

- After dialing the phone number displayed on the Online Bank Accounts Application (866.362.2935) for clarifications and going on an 8-minute hold, I was told the number belongs to the Loan Dept.

- I was told to hold for the Online Dept. After another 6-minute old, I was told I was transferred to the Business Accounts Dept.

- After another 9-minutes hold, an Online rep couldn't find any of the applications, even though we had authorized in one of them external money transfers to fund the 2 new accounts.

- Vague "guesswork" explanations for online application closure and loss with offer to be transferred to some "early warning" operation to shed some light on reasons for application closure.

- Another 7-minute hold. "Early Warnings" (whatever that is) turned out to be an outside company that performs such a service for banks. "Early Warnings" indicated that they no longer provide the service to Washington Mutual.

For a bank that tries to attract accounts, this is one extended labyrinth of messy problems. Between the string of online problems, the holding times, the incorrect listing of phone numbers and hours of operations, and the pervasive confused-&-confusing phone assistance, I cannot - in good conscience - give Washington Mutual any percentage of favorable rating.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

griesimatthew
11/13/2007

Washington Mutual 3

Pros: Completly Free Checking, They have a program where if you use your debit card you get money back (like $0.03), if i remember correctly you get 2 free overdraft waivers automaticaly (per year), you get 1 free ATM waiver for using another banks ATM (per year), and you can set up your account so you can have points earned by your spending go to a local school of your choice (points = money for schools after some point). If you are under 19 you can get a free savings account, after that there is a fee.

Cons: Not good for people who are begginers with credit, do not put your picture on your ATM card, not as many ATMs as Bank of America

No comment: I never had a credit card with them and I closed my savings account before I turned 20 to avoid fees.

Tip: Whenever they have a new promotion (like the 3 cent thing) go into the bank and UPGRADE YOUR ACCOUNT. If you do not, the promotion will not apply. I learned this, so every so often go to your bank regaurdless of what it is and ask them if upgrading your account to the most current accounts being offered will help you in any way.

I have no big complaints about Washington Mutual. I over drafted a few times and customer service was extremely helpful now that I have experienced Bank of America's customer service. They even reversed my fees a few times. I was pissed the day I got charged $30 three times for withdrawing $0.67, $0.50, and $0.75 in one day not knowing i was in the red. They were able to consolidate it into one fee (of $30) and this was agreeable for me, I did overdraft but I did not want to pay $90 for three transactions amounting in less than $2.00. Other than that, there were no problems with my checking account.

I did not like that because I was a person just starting to get credit, they wanted to put me on this "program" where I have to pay a fee and have so much in a savings account at all time. Bank of America was better on this, they were able to give me credit without putting me on a starter program. Once I got my account with Bank of America, Washington Mutual was offering me all types of credit card offers with no programs. I closed my account with WaMu because I did not want too many bank accounts. I now however am considering maybe going back to them, I am not too satisfied with Bank of Americas fee structure and WaMu's checking account was completely free.

If you have to choose between Wells Fargo, Bank of America, and Washington Mutual I would recomend Washington Mutual.

Add your Vote:

Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

Kevindawg
11/03/2007

Washington Mutual 1

I overdrew my account $40 in one day due to 4 separate transactions. I accept that this was my fault, however, being charged $128 for this is absurd. They charged me $32 for each transaction. However, if I had 1 transaction of $100, I would have only been charged once. I know this is common practice at all major banks, however, most other banks will work with you and waive some of the fees. Wamu wouldn't budge. One of the four transactions was only for $3.62 and they wouldn't even waive the overdraft fee for that. I worked as an accountant at Bank of New York, and I know that my $40 in overdrafts probably cost them only a couple dollars. Needless to say, I am looking for a new bank.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

kkrunch
10/27/2007

Washington Mutual 2

The Website changes without notice, then access becomes a tedious waiting game which as of late becomes non-existent. If they are running maintenance or having problems, you never know,,just come back another day and try again. Totally reversed, using the physical bank has been easy and quick. Waiting for a loan officer is minimal plus the tellers actually seem happy.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

cimbrel30
10/17/2007

Washington Mutual 4

 I like it so far. It's been almost two years with an account with them and I haven't had any problem. Even more, I overcharged my debit card once, and they gave me back the $37 penalty fee. I guess it happened because it was the first time.

Clercks at the office are usually nice.

The online banking is pretty convinient and easy to use.

They don't charge you when you withdraw money from another bank's ATM machine 

Add your Vote:

Votes on this review: 3 Helpful / 2 Funny / 0 Agree / 0 Disagree

ncs123
10/17/2007

Washington Mutual 1

Don't even think about going to them. I have been with them for less than 1 month and until now all my transcations were disastrous..
The only thing customer service knows is to apolgize, but that doesn't solve the problem, does it ?

Add your Vote:

Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

dsalvat1
09/08/2007

Washington Mutual 1

Good improvement from Bank of America, but still a bank that tries to nickle and dime you with overdraft fees. Today they bounced my rent check, even though I had a lot of funds to cover it. They returned the ODF as a "courtesy" but will refuse to admit to any liability.

I rate it an F+.

And on a separate note, I think that as consumers, we have been making these banks rich by allowing ourselves to be suckered into "free checking", watch out with the evils of ODF.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

Mahnaz
08/14/2007

Washington Mutual 1

one of the worst bank in the nation. I was at the bank today for 3 hours even the branch Manager could not solve the problem and they were putting him on hold or transfering him from one customer service to another. Stay away from this bank you do not have any rights or protection when some body does an unauthorize activity on your account. You have to fight for your money not on the branch on their stuppid 800 numbers.

Add your Vote:

Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

feras911
08/04/2007

Washington Mutual 1

Cheap talk

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

christied87
08/01/2007

Washington Mutual 1

this was my first bank three years ago- and i closed it after a few short months.

at first i noticed several 'service fee' charges on my checking account, it didn't bother me until it became a multiple time a month thing- they never even explained to me what these service charges were for!
Then i received a check book when i specifically told the associate i didn't want any checks, and definitely not one of their check programs. She signed me up for the $25+ a month plan with checks sent out every month.  When i found out i returned to the same branch and spoke with the SAME woman and she swore up and down she wouldn't have made a mistake like that, and that i must've wanted checks.  Okay, so all of the sudden i'm telling you i don't to screw up your day, right?  Their customer service is usually really pathetic and rude, i believe they must have really low standards for workers and a weak training program.


i'll never use them again!

Add your Vote:

Votes on this review: 2 Helpful / 0 Funny / 0 Agree / 0 Disagree

gliebster
07/20/2007

Washington Mutual 1

I give WaMu an F- over and over again for incredibly poor customer service.

Add your Vote:

Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

thezsdad
07/06/2007

Washington Mutual 2

When my wife and I first began doing business with WAMU, we were SO happy because of the huge improvement in service we experienced at the branches compared to the other big banks we'd dealt with. Over the years, there have been some mistakes, problems, etc., but typically, a call to their 800 number (or two or three, in some cases) has been a fix. But not anymore. Since their calls began going overseas (emails, too), I can't even dispute a transaction without repeated contacts and miscommunications. The communication is agonizing, and the agents get frustrated when you can't get your point across to them, even in one-syllable explanations. To order a copy of a deposit slip took me FIVE CALLS, and then they sent the wrong one! To dispute a transaction this week took three emails, and then they issued a provisional credit on the wrong one! Had I not just ordered new checks, I'd be quitting tomorrow. But I can assure you that when those checks are gone, so will we be. I'd much rather patronize a small, local bank that treats me like a person--and can communicate in English.

Add your Vote:

Votes on this review: 3 Helpful / 0 Funny / 0 Agree / 0 Disagree

62 reviews!     « Previous  |  Page    of  2  |  Next »

view stats
2.06
average based on 81 ratings