metro pcs , there phones and plans are really good, but dont try ordering phone on line , i had this experience , ive ordered a phone on line , and tried to return it, ive mailed it back to them , and havent have any reply to what ever happen to my refund, i tried calling custumer service a hundred times , and they told they have nothing to do with inline orders!!! advise me to go metropcs.com/service all i got is an email procedure, so i did email them , .twice !!.. no reply from them , its almost a week now, ONLINE SHOPPING WITH METRO PCS , SUCKS!!! YOU GUYS OUT THERE , BUY YOUR PHONE IN A STORE WHERE YOU CAN DEAL WITH HUMAN BEINGS, ,. NOT ON AN IMAGINARY STORE, WHERE IN IF CHANGE YOUR MIND TO RETURN IT, YOU CANT TALK TO ANYBODY..

$40 for Unlimited Local/Long distance calls, Text, Web plus voicemail is unheard of. I live in Orange County, CA and in two years of having Metro PCS I've only had about 5 calls dropped. The service is fine. I've had way more service issues when I had Sprint and AT&T. Metro PCS Customer service has got a lot better in recent months also the selection of phones are much better now.

Metro PCS is great. No overages, no watching minuets, no 70 page phone bills in the mail. No bullshit. I feel guilty just using the service. Feels like I should be paying more.....

If you live in the Orange County, CA area and want to save money then go with Metro PCS. There's no catch. People who are leaving negitive reviews, you people are idiots

I've had Metro PCS for over three years now and the service where I live works just fine. I've had services from Sprint, AT&T, Cingular and then when they came together. I didn't like the fact that if I wanted a new phone, it was way expensive unless it was time according to my contract, my calls were always dropped, and the phones were not worth the price. I admit, I'm terrible with phones (my friends call me the phone abuser). I drop them, spill water on them, lose them constantly and other numberous things that phones shouldn't go through. But I appreciate how well the phones hold up. They are durable (and now cheap in price!) My mom (who is good with phones) had the same phone for 2 years until mine was stolen so she gave it to me and bought a new one.
Guess I better do pros and Cons.

-Pros:
--Service is spreading every few months
--Calls are not dropped (unless you've been on the phone for 5 hours straight to the same person...)
--Customer Service tries their hardest to answer all your questions
--Problems (if any) are solved quickly and easily
--CONSTANT RATE! (I pay 110 dollars a month for three phones with everything)
--Unlimited everything. Literally. Text/Pictures/Calls/Voicemail/Internet
--Most phones have Mp3 players, cameras and SD slots
--You can upgrade every day if you want
--Bring in old phone to upgrade (or downgrade) and get 20 bucks
--Most workers are friendly and understanding
--Phones are durable
--You can choose your plan (text/talk, talk, talk/internet, text/talk/internet) there are a few more too.

-Cons:
--Service is spreading slowly, but at least its spreading!
--Phone calls (the same call) drops after 5 constant hours (I'm guessing to prevent over-heating)
--Battery life eventually drops to minimal usage
--Unless the phone has a SD slot, storage retainment kinda blows
--After two or three years, the phone loses value (still worth $20 if turned in) but things start to slow down

So over all, I rarely experience problems, they can draw out payment periords if payday gets behind or you depend on the government, and I am satisfied with their service. I heard of them when they were first starting out and my cousin bought a phone, she's had the service ever since and she says she'll keep it till she dies. She lives in a metroplex of course, so service is great there, but she travels and she needed a phone that could travel with her.
Metro PCS is not just for "poor people" "people who did not graduate high school" or "people who do not want into a contract". I make enough money to buy expensive phones, get into 2 year contracts and break them, but we chose Metro because of the reliability. Even outside service area, you can switch to travel talk and text all you want.
I am a proud Metro PCS customer!

I have used every cell phone company there is on the west coast. They all have their issues. I remember when SprintPCS launched... They had dead spots everywhere.

For me, it boils down to the monthly service fees. Throwing away the least amount of money every month is my preference. If you want to impress your friends, Buy an iPhone w/ AT&T. and pay out the wazooo for all of the extra services you need to use the device. Voice Fees, Mandatory Data fees, Text messaging fees.... NO THANK YOU!

I also prefer CDMA (Metro,VZW & SprintPCS) technology over GSM (AT&T/T-Mobile). I have many friends who use AT&T ....and it gets very annoying hearing myself in a echo chamber 4 out of 5 calls. (AT&T seems to be the worst for echo) IMHO, GSM is bloated garbage technology.

I have the MetroPCS 4 lines for $100 deal and I'm not looking back...

DON"T SIGN UP WITH THEM.

I really believe this company is committing fraud. Their commercials and ads look good, but they can't deliver. Sure, basic calls work. But there are many service issues, dropped calls.

Their Unlimited International DOES NOT WORK after the teaser period. How would you like to spent much time and thumbwork on your txt messages only to have them br dropped.

I think Metro PCS is one step ahead of the other phone companys regarding the no contract. You should not be obligated to purchase one or two years of a service for no reason. We need the right to cancel anytime we want, but on second hand they have a website that sucks terribly. Don't try to access your account because the retarded website was designed by a person that didn't know what he was doing. There is no information when you try to sign up. If you forget your password the system will send you a temporaty password good for nothing because when you try to reset it says "your new password is invalid" without giving you any information why it is invalid. The system keeps on playing with you until you get tired and say " I've had enough of this sh _ _ ". I wonder if there is anybody with brains behind this website or if they are all retarded. I am a customer of metro pcs and will be until the other providers wake up and eliminate the contracts. Metro does not have the best coverage but has the best price and that matters a lot in this tough times.

I WORK FOR METROPCS CUSTOMER SERVICES AND EXCUSE THE CAPITAL LETTERS. I THINK CUSTOMERS WILL SAVE ALL THERE ISSUES IF THEY GO TO WWW.METROPCS.COM AND READ THE TERMS AND CONDITIONS AND STOP COMPLAINING ABOUT EVER THING. WE DO NOT TURN YOUR SERVICES OFF FOR A COUPLE OF CENTS ANYTHING UNDER 2.99 WE DO NOT TURN OFF THE SERVICES. I HAVE SOMTHING ELSE TO SAY IF YOU MISS A MONTH OF PAYMENT YOU STILL HAVE TO PAY FOR THAT MISSING MONTH BECAUSE YOU PAY FOR THE NUMBER. WITH METROPCS WE ARE NOT PERFECT BUT YOU GET WHAT YOU PAID FOR I WISH I HAD METRO IN MY COVERAGE AREA AND JUST PAYING 40 FOR UNLIMTED FEATURES. GO TO METROPCS.COM AND LOOK AT THE SERVICES AND THE COVERAGE AREA BEFORE YOU CALL IN CUSTOMER SERVICE COMPLAINING AND I WORK FOR CUSTOMER SERVICE AND I AM FAR FROM STUPID. I JUST ANWSER A BUNCH OF STUPID QUESTIONS ALL DAY THAT SHOULD BE COMMON SENSE IF YOU READ THE TERMS AND CONDITIONS YOU WILL KNOW THE PRICES ARE SUBJECT TO CHANGE SO IS THE TAXES. WE ALSO HAVE 4 LINES FOR A HUNDRED YOU CAN NOT BEAT THAT UNLIMTED FEATURES PLEASE STOP COMPLAINING YOU CAN NOT GET SOMTHING FOR NOTHING. THAT ALL I HAVE TO SAY DO YOU HAVE ANY MORE QUESTIONS WE DO VAULE YOUR BUSINESS HERE AT METROPCS THANK YOU FOR CALLING HAVE A GOOD DAY

Metro PCS is worst than boost mobile... come on people... get a contract with verizon, att, sprint, or tmobile and stop being ghetto... be responsible and pay your bills... "Well I like the idea that I don't have to pay this month if I don't want to!" wow really? Join the rest of society and get a post-pay phone...

I have had MetroPCS for just over two months now and so far I am very happy with them. I live in a service area that has a solid 4 bars of connection and good 3G data connection; I have never had a dropped call and the call clarity is as good as ATT and far better than Sprint.

Ive tried all the major service providers and none were significantly better, most were worse; Verizon overcharged me 18 out of 24 months and I would spend literally 1-2 hours on the phone each month fixing it (once they charged me $500 of international use when I had not been out of the country for 2 months!). Sprint had horrible reception and more dropped calls than anyone, T-mobile did not have 3g at the time I had service with them, though their customer service was outstanding. ATT, my provider before switching to Metro, had great call quality, acceptable data quality, and i could use it internationally but the bill was way too much for the service.

I ordered my Metro phone over the internet and it arrived one day earlier than promised, with a tracking number emailed to me within a few hours of placing the order.

I have called MetroPCS customer service 3 times so far including the new activation, and each time the rep answered my question politely and efficiently; I never had to wait more than 2 minutes, which is something I can not say for any other carrier except t-mobile.

Things I like about the service:
1. Unlimited everything!
2. Lowest monthly bill Ive had in 5 years+, and fixed bill too
3. Good call quality IF you have strong reception where you are
4. Free international txt; I use this a lot and it works great
5. Unlimited International calling to lots of places with a $5 fee / month
6. International calling to places not covered in the plan is cheap when using their ILD card. (Cheaper than ATT and Verizon, on par with T-mobile)

Things I don't like about the service:
1. No international phones (phones with both CDMA and GSM technology built in.. please add one; yes I know you can flash a Blackberry 8830 to Metro but still...)
2. The phone that I ordered didn't come with a USB cable; but it did use a standard connector so I could use one I already had and the software drivers were easily available.
3. International calling card seems to be only available in the corporate stores; how about letting us add money online without having to even get a card??
4. I wish they would post a list of the countries that are covered by the $5 international plan? you can check a specific phone number, which is ok, but come on, how hard is it to just post a country list??

Bottom line:
For me, Metro has been a great option; but do your research. Check the coverage map for the areas you will be using the phone. Research the fone you want to buy. DONT buy from an authorized dealer. I picked Metro because of the value they offered, not because of credit or any other issue and so far, I'm glad I did.
(disclaimer: I am not employed by MetroPCS or any of its affiliates or dealers, but I am a computer engineer with a strong understanding of cell technology)

I would NOT use Metro PCS! They charge you for everything, they charge you to view your phone bill online that charge you to have a paper bill also. They added thing to my account they I didn't ask for and the when I called in to find out why my bill had jumped from 70.00 to 99.00 dollars they were very rude and the person I was trying to speak with could not even speak English she was rude and at the end of the phone call she hung up on me without even giving me the info. I needed to set up my online account witch by the way is costing me a dollar to view. So if I were you don't use them go with a company like att or sprint any one but Metro PCS. They are a JOKE!

I wouldn't say I love MetroPCS but I do like it. They do not have the best coverage area but it is not the worst either. I get simply what I pay for unlimited mins/text and web. I would like a better phone for a reasonable price, but I am not complaining. The larger carriers are able to give discounts when you enter contracts because they will get the money in the long run. If for some reason you cancel the contract before it's time the typical $175 you pay will cover the amount they discounted you at the time of purchase. I used to work at a company store for a larger carrier so I am familiar with custtomers, complaining about small things. I am also familiar with customer having valid complaints. The fact of the matter is there are cons and pros to every cell provider. When I left my former provider I sacrificed a wider coverage area( but I don't travel much) and a nicer phone. But, I am able to do everything I need to do at a very significant fraction of the cost. I have not had any issues with customer service. But, I suppose if I had a major problem then there maybe a problem. But, I think MetroPCS is a good solid company. I am glad that I switched, and I highly recommend their service. But, just as with any company do your research and make sure the cons you would have to accept with any company are cons that you can deal with. So if you are in an area that has good coverage with metropcs, then it is a good option for you. If you are a traveling professional that relies on coverage in a wide variety of places then I don't recommend it.

YAY!! these guys are great, with a few, but understandable flaws. lets start with the good:

i pay a flat rate month to month for literally unlimited EVERYTHING (pic/textmessaging, call, and internet) so i always know exactly how much im spending

the phone that i have has lasted me forever

they dont spam my email with stupid updates

they dont call or text me about useless things unless its a reminder to pay my bill

everyone ive ever talked to is knowledgeable about the merchandise and straight up with me about what is in my best interest

it has never been hard to speak with a real person or to get problems solved (which have been few and far between)

AND they recently updated my service for free just for being a longtime costomer..WOOHOO!

the "understandable flaws":
my phone was really expensive for what it was, but in the long run it balanced out because i saved so much on the plan i chose and because of the lack of financial traps that other services throw around like candy!

my service range is a little iffy sometimes, but nothing like the rumors youve probably heard about it. i cant say ive had an extensive amount of dropped calls compared to verizon and att- my lost call issues have been about the same for each.

The plan i chose was supposed to be $45 a month, but was bumped up to a little less than $50 due to stupid tax, which:
1. is inevitable, so its not metro's fault and
2. doesnt even apply in places like oregon with no sales tax! now tell me thats not awesome!





to say the least about myself, im a very frugal person. i recently went looking beyond metro pcs to see if there was anything else out there that was any cheaper for the amount of goodies i was getting. of coarse i found that theres not, but thats not a problem because im very happy with my metro phone/service. i felt kinda guilty that i thought about straying to other services because they spoil me for less than half the price of what the "bigger" serivces charge.
=]

Alright I've had MetroPCS for about a year and a half now. And I will say....
They are obviously one of the newer companies around, so they obviously don't service everywhere, just like every other company when it first started out. But the cities that they do get service in, usually get great service. My service was in Los Angeles and I went to New York for 3 months and had full bars in New York, which was nice and I even had some roaming while driving cross country and I was able to text the whole time which was nice. Another nice thing is that you get good rates...the unlimited plans any of them you choose are better plans than any other company AND you have the option to get insurance on your phone, which is also nice. The phone I have from them is the Samsung Messager and let me tell you...I've dropped it in coffee (yes true), the toilet, the bathtub, on the ground (several times)...let's just say it really has taken beatings..and it still works...it's real ugly now LOL but it works...just as good as when I got it. Now the bad...I'll tell you what I really don't like about the company..their customer service. That's the only thing I hate about Metro PCS...their customer service is full of RETARDS--people who honestly....probably didn't finish high school...and I'd be surprised if they were even from this planet. They are just DUMB. But that's corporate America for you. Companies want to pay the minimal, that's how it goes...and usually it's the non English speaking, who didn't finish school...and probably don't even live in the country...who take the 7 bucks an hour or whatever it is to work such crappy jobs...so yes..their customer service SUCKS but...royally....but honestly for a prepaid company who offers quite a bit...without contracts....they really aren't too bad.

Beware of buying Metro phones. They sell overpriced and junkie phones.

I paid over $90 for one of their Nokia phones and to the person you are calling, it sounds like a very cheap phone because of its flat sound. I went onto the Nokia website and found they sold phones with better features than this Metro Nokia for $30. a $60 savings from what I paid.

They will not take the phone back if used over 60 minutes! A true ripoff . My free phone from Verizon sounded like a great Italian Tenor compared to my Tiny Tim Nokia!

I live in Metro Orlando and daily experience dropped calls and dead spots.

If you use a phone in your business and want to survive then stay away from Metro. It will drive off your customers.

We have had our metro pcs phones for maybe two months now. In my calling area (RI) the service is pretty good, until you go to Newport or the western part of the state, and get zero bars. I have to bring my tracfone with me to make out of area calls. This is a bother having two phones but it works for now. (The tracfone is another story - - I love this phone and the coverage, but the minutes are just too expensive!)

The metro pcs rep I called to ask about future expansion had no idea what I was talking about. I think their reps need a bit more training.

For two lines I am paying $70 plus over $12 in fees, this seems excessive. If the coverage was better I wouldn't complain at all.

The phones themselves are low-end cheapies. My Samsung Byline is a great nifty red color, but the battery life is not too good. My son's Kyocera Melo was fine until it got stolen, other than feeling flimsy and cheap. That reminds me, I got to call and cancel his line.

In my opinion metro pcs is fine if you do not leave your calling area, which is why it gets three stars from me.

I had MetroPCS before and never had a problem. Loved the service and the phone. Then I got a free company phone I was also allowed to use for personal use. I hated that service, though, so after a couple of years, decided to get MetroPCS again. From day one, there were issues. First, they recycle numbers that HAVE JUST BEEN DISCONNECTED. Morning, noon and all times of the night, I was getting collection agency calls for some guy named Victor who never paid his bills, apparently. Then, even when I explained, the idiots would ask me, "Well, do you know Victor's new number?" How the heck would I know that?!!! IDIOTS!

Anyway, MetroPCS changed my number and then I'm getting collection calls for some guy named Luigi because, again, the number had only just been put back into circulation.

In addition to that, the service this time around was lousy. Dropped calls, bad connections, etc.

The final straw came when, as usual, I get a text message with my monthly bill of $47.92, which I paid before the due date, but the next day, I get a message I owe 25 cents. 25 CENTS!!! There IS no email address on their website to contact them, you have to call their stupid customer service number which will NOT put you through to a live person, but rather a recorded voice goes on and on about, "I understand you want to talk to a representative, but maybe I can help you. Say 'technical difficulties' or 'account balance' or absolutely anything but what I need. Finally, I just kept pressing buttons till I got a live person who informed me that since I didn't know my "secret code" which I only pressed into the phone 3 years ago to activate the service and HAVE NEVER USED THE STUPID SECRET CODE SINCE, that I had to go to the nearest MetroPCS store. Idiot. So, I waste my time and gas money going to the stupid nearest store to be told by the moron behind the counter there that a lot of people were getting the same message and that my phone wouldn't be disconnected, they would just add the 25 cents to my next bill. I said, "But that's stupid, I don't OWE 25 cents!" Then the brain-stemmed troll says that I need to call customer service. I explained that they told me to come to the nearest store. "Oh," the sniveling druid said, "They probably meant you have to go to the corporate office." I said, "Tell you what, Sunshine, just cancel my account and refund my money or credit my credit card, okay?" To which the pathetically IQ-challenged dolt says, "Oh, then you'll need to call customer service."

So then, I stabbed her to death. Well, no, not really, but the thought was tempting.

Why is customer service a lost art these days? So, I guess I'll be checking out some of the prepaid options of some of the other cell phone companies. I am NOT signing a stupid contract, that's for sure.

to: Irritated Customer ServiceRep--

I was on this site to see other customer's views on Metro PCS, but after seeing your comment I've changed my mind. How can an employee put down customers so badly? If you can't stand the cusomers QUIT THE JOB! Seriously, if you hate the people just leave. Not all customers are black, poor, drop outs. People need to save money & this seems to be a good deal. I'm white & in college and also have a job..so I guess this phone company isn't for me? How could you be so racist & rude to people? I don't care if your black your still discriminating against a lot of people. I really wish I could report you to your company. How could you be so rude and still work with the public? I doubt you won't last too much longer with this company (or any other job that requires working with the public).

I am from the days of mimeograph machines, the temptations, and dennis coffey. So I said that I would never own a cell phone, that they were a waste of time. I changed my mind after having my first grandchild, an event that prompted me to get my first cell phone.

Unfortunately, Metro PCS was the first company I landed in to purchase my first cell phone, what and introduction. This is the company from Hell! Stay away from this company. I don't care if you are poor, broke, rich, super rich, this company is a horror and a rip off.

WARNING TO ANY POTENTIAL METRO PCS CUSTOMERS. PLEASE TRY ANOTHER COMPANY!

HORRIBLE! Waste of time and gas spent going to this disgusting store. Everyone who works here is RETARDED! This service is ONLY meant for the SUPER BROKE. If your SUPER BROKE and have no money at all and NEED a phone then go here. If you have even the slighest amount of good credit, you can get a much better deal at another provider. OR just go to BOOST MOBILE. Boost has better service, more phones, better phones, and much better cust care. I switched. as you can see, lol. STAY AWAY FROM METRO PCS. THEY SUCK!!! especially the store in Pomona. 68 rio rancho rd, Pomona CA 91766

My experience with Metro has been a nightmare. To begin with, one of my phones did not function well so we went back to the store (Semoran Blvd in Orlando) to return it. We believed we could do that, according to Metro promise. The lady told us that she was sorry but even though the phone had been used few minutes and not a month had passed, we could not return it. Customer service is really bad. We canceled yesterday our two other phones in the plan because we feel we were ripped off... We couldn't call anybody, we didn't get signal, the calls drop... it's horrible. We lost a lot of money, but I am glad I got rid of that terrible Metro.

Metro PCS is the worst piece of crap in the world. I have it because I always went over my minutes with my other plans. I used to have Alltell and I thought they sucked because I could never get service inside my house or the store and they just got too expensive so I switched over to Metro. Now not only do I not get service anywhere but when I do actually get calls or make calls they get dropped immediately. I have maybe out of the 50 calls I get a day complete 5 without losing signal. I thought maybe my phone sucked but it was a brand new phone so I sent it back and they said nothing was wrong with it. I continued using it until the other day my phone said searching for service for an hour while I was inside my house. I got frustrated and ended up snapping my phone in half. I went to metro to get my old phone from alltell flashed over to metro and to do that would cost more than the f'n plan itself. So I officially hate Metro and hope the go out of business. I wouldn't even give them a star for a rating

My cell phone history includes the following: Sprint, Nextel, back to Sprint, ATT and now Metro PCS.
Sprint is rotten. I just don't understand how you choose a plan for said amount, but when you receive your bill, it ALWAYS included a little something extra. Like $100.00 extra. Customer service was GHETTO. Nextel (I had Sprint and Nextel services PRIOR to their merging) was hilarious. The two way was so annoying. Sometimes I don't want to talk to people, and if someone 2 ways me, they KNOW I'm ignoring them. And back in the day, Nextel didn't have the best phones. Back to Sprint, same ole` same ole`. Then we switched to AT&T when the original Iphone came out. We bounced out on of Sprint contract (bankruptcy INCLUDES delinquent phone bills and anything else pertaining to the service. But make sure you set up a new contract PRIOR to filing or get a "no contract" phone.) and bought our AT&T phones online, thru Amazon. We paid a penny for the phone. Good deals CAN be found if you look hard enough. I waited for the Iphone 3G model because first generation Mac products are guaranteed quirks. But soon after, I lost my job and had to downgrade my life style which now did NOT included an Iphone. In fact, I was no longer an AT&T customer. I simply couldn't afford it. I looked into Metro PCS and really didn't have many other options. The phone was expensive but it included my first month of service. I signed up for the insurance, but it's NOT worth it. I can honestly say that Metro PCS is the most satisfying provider I have ever had. CS is pathetic, BUT NAME ONE MOBILE PROVIDER THAT ISN'T. I have unlimited everything, internet (it's no Iphone) and my qwerty keyboard that I cannot live without. I have now realized what a waste it is to have a Iphone or BlueBerry. I can text, talk, play on the internet, text some more... All for 50 bones a month. Where as my boyfriend with his fancy Iphone has to use my ghetto phone when he makes a call cause his $160.00 a month doesn't include very many minutes. I'd rather have talk and text time than internet time. I have a computer at home, and I consider internet on your cell a luxury. A LUXURY THAT METRO PROVIDES!!!!

All in all~ A few probs here and there, but again, who doesn't have problems? From our cable to our WiFI~ There will ALWAYS be issues. It's common sense. I do wish that Metro would offer their family package again, but I guess it's is sporadic. I love love love my ugly phone because it is FUNCTIONAL! without being complicated. No more phone bills in the mail that I hide, afraid to open them. And the PCS store located by me has the best people working there. It's a smaller area so they get familiar with the customers and hook it up. I plan to have Metro forever, unless someone rich comes along and offers me an unlimited Iphone and pays the bill every month. ~METRO PCS~I LOVE YOU!!~

I can tell why deres so many different feedback for metropcs... all i have to say is if u live in NYC den dis plan is good for u.. anywhere else i guess not according to sum ppl.. but ya mus t understand its a new company and dey are still launching dere sattellites into orbit... so give it sum time.. i am switching to metro very soon.. Alot of my friends switched to it and they all tell me da service is pretty good.. so i recommend it to ppl who live in nyc and do not travel so much...

OH MY GOD ! Dont get trapped by Attractive rates.
Never ever get this connection.Its a big risk. They change the call charges and plans at will without informing the customers . And They have the rudest Customer service guys i ever seen.
I took the connection for the sake of unlimited international calling . one fine day they excluded all my calling countries from this plan - (note..) Without any announcement. suddenly one evening i cudnt call the numnbers i called on afternoon the same day. When i enquired the CS , They simpley replied "U cudn't have called these numbers in the past!" . I got first heart attack, and drew almost a fight with that guy.
I called second time to escalate this , but i found that my number has been changed to INVALID after first fight. GREAT GUYS. The same number from which i am calling has been set to invalid in the CS databases. Awesome.
Well am a coward . I confess. I should have called them for legal battle. But I dont have the guts. So posting it here.

note: I waited 25 mins on hold to speak to the supervisor but he never appeared.

One of the most unethical service providers of all time. The call quality and the network is really terrible. In addition to that, they have a flawed business model. They are really in to selling the crappy mobile phones at exorbitant prices than actually providing service. Here is how it works

Sucker Selling points -
unlimited calling, unlimited international for extra 5 bucks, first month free

Here are the catches that you fall for and get stuck
* CATCH 1: You need to buy a crappy phone for at least 100 bucks as your existing phones don't work
* CATCH 2: You can return the phone only if your total time of call is less than 1 hour
* CATCH 3: **Really Irritiating*** They can change the international calling destinations at their wish with no notice. They did it nullyfing the only reason i wanted this phone
* CATCH 4: When you buy the phone u could give ur old phone for a 30 dollar trade-in. Now if you return ur phone - they would not return your tradein (u cant even use the trade in if u want some other phone)
* CATCH 5: If u call the customer service , they will say that the issue with ur connection is resolved. please disconnect and call again. SURPRISE - IT still would NOT WORK. Now call back again and wait for 30 mts... (TIP: Call them using landline)

METRO PCS is crap crap crap! do not waste your money on this crappy service.

MetroPCS might not have the best service but i had Cingular*AT&T* and they claim more bars in more places and my calls would drop left and right. My wife had some problems with her family and was calling them everyday for a week and at the end of the month my bill was 980 dollars, i could not pay it and then it jumped to 1300 it is now over 2000 dollars, so anyway i got Metro and i pay the same every month you choose a plan and you pay that same amount every month not to mention you don't have to keep track of minutes Ill take Metro any day over these other companies that reach down deep in your pockets and charge you hundreds of dollars to talk on the phone... So if you don't travel a lot and like to talk and text a lot Metro is the one and only choice... Yes the phones are a bit expensive but there is a reason why other companies over you free phones and discounts they will get that money from you later on not to mention they will tie you down with a contract

The absolute WORST piece of crap wireless provider I have ever seen in my LIFE! Please do NOT waste your hard-earned money on these 100% pure SHIT! This is a disgrace to wireless! Their service is CRAP! Customer service is HORRIBLE! Outsourcing = less compotent reps that cannot assist you as well. Sales reps in store are disgruntled, uneducated, unprofessional. Management is a JOKE! They are probably stupider than the reps! I completely agree with the other posts, this service is only the SUPER BROKE! If you have ANY TYPE of credit, you can get T-MOBILE and it is 100% better!

funny pics btw! :-D

Well thank you all,because after reading all the info and comments about it I will be keeping my AT&T cell phone service ...

i myself work for the deal support group and i will remain nameless but i think metropcs is a good company overall. I think that you basically get what you pay for and when customers call in for one stop calling dealer support group thats what we have customer service for aka 611 and dealers stop giving customer the numbers thats why it takes so long for us to speak to the dealers and stop handing the phone to the customer whats the point of us explaining it to you if we have turn around and explain it agin to the customer and to the customers read a mannual for once in your life stop calling in about every little thing somtimes just powering the phone ff for a couple a minutes and powering it back on will slove the issue do somthing for yourself for once and thank about it we thousands miles aways its not but so much troubleshooting we can do for your phone and this is to dealers and customers stop asking us why the last rep did this and that we can speak for anyone else that mess up you account or mishandle your call and try to be patient with us dealers we got the new system around the same time that the dealers did and th billing is not the easiest thing to figure out on our in and one more thing what customers and dealers need to understand that we are very limited to what we can do to a customer account and what we can credited to te customer account thats all i had to say for now just a dealer support agent trying to get through another day with rude customers and dealers who knows who is worser somtimes byez (-:

I switched from T-Mobile to Metro PCS and I have not regretted it since. I get the same exact features for a fraction of the cost, I have great service. Many of my calls dropped when I had T-Mobile, haven't had that proble at all with the Metro. As far as customer service, I have had no problem with all. I have contacted customer service both in person and by phone and each time my problem was resolved quickly and to my satisfaction. The reps were helpful and friendly.
One inconvenience it that Metro is not nationwide so if you travel alot, this is not the phone for you. It only has limited service areas.
My only complaint is the cost of the phones. They are expensive, and unlike other providers, you are not offered discounts (for instance as when you re-new a contract).

Metro PCS- I LOVE METRO PCS....I HAVE TWO PHONE LINES I PAY LESS THAN 80 DOLLARS A MONTH MY CALLS DONT DROP ANYMORE THAN THEY DID WITH T-MOBILE OR SPRINT. SURE MY PHONE WASN'T CHEAP BUT SO WHAT I DONT HAVE A CONTRACT, I HAVE UNLIMITED EVERYTHING, AND IM SAVING MONEY. AS FAR AS THE CUSTOMER SERVICE AGENTS.....YES THEY ARE DEFINTELY SLOW AND NEED MORE KNOWLEDGE ON THE PRODUCTS AND SERVICES, HOWEVER I RARELY HAVE TO CALL THEM! USUALLY THE ONLY TIME U HAVE TO CALL A CELL PHONE COMPANY IS WHEN U HAVE A PROBLEM WITH YOUR BILL.......MY BILL IS THE SAME EVERY MONTH! IF I HAVE A QUESTION ABOUT A PHONE FEATURE I LOOK AT MY MANUAL...THIS TAKES LESS TIME AND ENERGY THING MAKING A PHONE CALL, WAITING ON HOLD, AND EXPLAINING WHY YOUR CALLING. IF I HAD A PROBLEM WITH MY PHONE I'D GO TO METRO PCS OFFICE NOT CALL.......BUT IN ALL HONESTY I HAVEN'T HAD ANY PROBLEMS WITH THE PHONES I'VE PURCHASED! I VE BEEN WITH THEM FOR 3 YEARS I VE HAD ONLY TWO PHONES...AND THE ONLY REASON I GOT A NEW ONE WAS BECAUSE I WANTED A CHANGE! LOVE METRO PCS NOT GOING NOWHERE.....ITS A RECESSION ....WHY PAY MORE....WHEN U CAN PAY LESS????

Metro PCS SUCKS BIGTIME!!!!

Their customer service are idiots you can only tell you what is read from some rep manual.

Texts and MMS are delayed.

In NYC the coverage is so spotty you can stand in one place and be inside the coverage area, but if you walk a block or two you might end up being outside coverage and roaming.

Dropped calls all the time.

Phones that are crippled.

A month ago I switched from Sprint to MetroPCS for the same reasons that many users switch to MetroPCS, affordable plans with little hassle.

When I purchased the phone the store in Harlem NYC, the store employees appeared to be in for the quick sell. I signed up for a $45.00/mo nationwide talk plan because often I am out of my home calling area. The store employees did not explain the necessary steps the user needs to take when leaving the home network such as adding TravelTalk, adding funds to the TravelTalk account, and dialing *228 from the home calling area. After asking specific questions about “roaming” I was informed by a store rep that the phone works without complication outside of my home area. I wrote this annoyance off as part of a learning curve when signing up for new service.

My work requires me to spend a great deal of time in New Mexico, and part of the MetroPCS extended network. When I arrived in New Mexico, after taking all the required steps to roam on the extended network, I found that my phone only RECEIVES calls and I am unable to make calls.

When I phoned MetroPCS multiple times about this problem I am told that I made a mistake in not updating my location or that I do not have funds in my TravelTalk account. Ultimately the representative finds that I made the necessary steps. After being put on hold for several minutes I am informed that several of the extended areas are not fully functional. They (MetroPCS technical team) are working on the problem “day-by-day.” I inquired if “day-by-day” means that I can use the phone in a week or if this is a problem that will extend for months. I was informed that it may take longer than several months.

Now the question, do I keep the service in hopes that it MIGHT work or do I jump back onto a costly contract, (after spending $250.00 on a MetroPCS phone)?

WHY CLAIM TO HAVE EXTENDED SERVICE when clearly the company does not fully cover an area??

IrritatedCustomerServiceRep:


You are the ultimate disparagement to customer service reps nationwide.

Not just for Metropcs, but in general. At the corp store I work at, we value our customers and sometimes spend ages with one person to make sure they leave the store satisfied. I've spent about an hour teaching an older gentleman how to make calls, text, set alarms, etc from his phone because he couldn't read the instruction manual. More importantly, I respect them and understand when they want to get the cheapest phone and cheapest rate plan. Less commission, but times are hard and I'm not going be an asshole elitist and leech off the less fortunate (those who are unemployed).

Generalizing customers is a big no-no. Sure, sometimes we get a loud drunkard stumbling his way into the store, or a squabbling family with 9 kids, but, in perspective, you get paid to tolerate and communicate respectfully to every kind of customer.

"...Not to mention learn how to speak ENGLISH. This isn't for spanish speaking people, this is for regular american people that grew up speaking English...."

Yeah, that's why half of our billboards in California at least are Spanish. And why there is a Spanish option when one calls *611. I don't give a shit that I know most of my customers are illegal immigrants. It's really not my business. They pay for their phones, they pay their bills each month, they are great customers and not any different from my American ones. Over half of the reps at my store are bilingual specifically for these customers.

It's just disturbing to know that a racist cunt like you has a job in customer service at all. Personally, I think you'd be happier as a garbageman - discriminating between recyclables and disposables. Not people.

I must say I'm glad I came to this website this morning. I was seriously considering switching wireless companies (verizon to metro), but thanks to this site I'll continue to pay the hefty bucks for a more professional & better service. Here's what I've learned so far regarding pros & cons of metro. See below.

Pros: Flat & cheap rates, no credit check.

Cons: Terrible, terrible customer service...regardless of whether its the dealers, corperate HQ, or cs reps...just terrible service all around. Uneducated people, a lack of respect for one's profession, and as a former cs rep myself, I must say its a major prob for metro.

I've been doing a lot of research this morning regarding customer reviews from consumer report to websites like this one and the 1 common thread is POOR CUSTOMER SERVICE AND LACK OF KNOWLEDGE OF THOSE REPS.

This is for the metro reps that have left comments on this page:
WE THE CUSTOMERS ARE THE ONES THAT MAKE IT POSSIBLE FOR YOU TO GET A PAYCHECK EVERY WK OR TWO...just in case you all didn't know that. Time for you all to straighten yourselves up.

Its obvious that the MetroPCS is trying to make a difference in their wireless service but at what price to the customers?

To the person who thinks only "idiots" come to metro...you need to wise up sweetheart. Most people like myself come to metro because of the PRICE. I would hardly think that if you were to walk into a store and see an item for a certain amount while the same item is advertised in another store for a lesser amount that you'd pick up the more expensive one. My message to you is, think before you speak. And as for all you other comments, so not worth mentioning when you're dealing with a certain intellect here. :)

As a current verizon customer, I purchased my phone along with other accessories from a dealer as well, but I've been to many verizon stores, and when an accessory that I bought @ a time I purchased my service malfunctioned, I returned it to a different store and got my money back. What I'm trying to say is that regardless of whether these are third parties or not, once they have the company logo on their store front, they BECOME A PART OF THAT COMPANY AND THERE BY MUST TREAT THEIR CUSTOMERS W/ RESPECT & CARE. By not doing so, you cause the company to lose business. As a customer, I don't give a damn whether you're just a dealer or not, when I come to you, I expect to be treated w/ respect and care. I only want to get my problem resolved. That's why people stay with these expensive companies because of EXCELLENT CUSTOMER SERVICE. It translates into LESS HEADACHE FOR THE CONSUME AND A REASON TO REMAIN LOYAL AND RETAIN OR SERVICES.

So to all who have left comments and have made this decision really easy for me, customers as well as employees, I THANK YOU!

Sincerely,

1 really happy person (phew)

I want to return a phone to the most horrible service in the world: Metro PCS!!! I am over 1minute and 42 sec. of talk time in which they are counting 3 mins of wrong numbers. Also There are absoluty no definitions of talk time on the contract. The Metro PCS call center informed me they do not have anything to do with the equipment. All I wanted was to return the phone and get my money back. The service is so bad only 2 calls of 14 were not dropped.

The Store where I bought the phone was very Bad also-Corner of Coit and Frankford in Dallas.

well..... what a terrible experience! it has been the biggest mistake i have ever made.... not only there is no service on the phone but the costumer service people (when you get one on the phone) are far from educated, it is actually extremely hard to understand what the hell they are saying. get this... when i called to tell them about the bad reception, they had the b**lls to ask me if i was near a building because that could cause bad signal.... i dont know were this people live but i live in a city with buildings. after trying to deal with the store who sold me the phone, i went to a corporate strore and things got worse...there is only one word to describe Metro PCS and that is GETTHO.... i actually got a bit scared and felt unsafe in that store.... how sad that there is a company that cares that little about their costumers

to: IrritatedCusto merServiceRep

Hi I am a black 22 year female. I am currently a Metro pcs customer. I would like to tell you that all of the comments you've made are completely out of line and very offensive. I am not a dumb, broke, high school drop out. I have my diploma and a degree in Marketing and Advertising. My job title is "Internet Marketer" and I make very good money doing this. I only have metro phone because I got tried of paying $400 dollars a month in hidden fees and love to save money any way I can. So before you start passing judgement you might want to think twice because it only makes you look stupid. Especially since you're customer service rep for Metro PCS.

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I'm a metro pcs authorized dealer in philadelphia, i do care about my customers , i try my best to offer good information, however im just a dealer , i sell phones, accessories and take payments, thats it, however when ever i have a customer with a problem with billing or so i call dealer support to try and help them, somethings wrong with the phone i have a look at it to see if there is anything i can do , i dont have to do that shit i could just say no can do and send most of the customers to a copprate store, ( i do with the rude customers ) .
do not listen to all these ppl, go to a metro store ask any questions you got and i am sure the dealer will be more than happy to assist you.
i love metro pcs , its still a young company and i would like to see where it will be in 4 years time !
A good dealer !

This is to all the people who think Metro Pcs Sucks!

I'm the person that answer's the phone at Metropcs yea I say its another great day here at metropcs my name is (ha you loved to know). But neways metro customers act like the customer services reps don't want to help, or either we're stupid. And actually its the other way around, its the customers of Metropcs who are IDIOTS! Seriously I don't understand. Common sense obviously missed Metro Pcs service areas. Because who calls a call center and MUMBLES on the phone. Who calls and gives their number like this four "o" four. Actually "o" is a letter if you mean ZERO 0 say ZERO. Know the difference between ZIP CODE and AREA CODE (big difference buddy)
Not to mention learn how to speak ENGLISH. This isn't for spanish speaking people, this is for regular american people that grew up speaking English. Dis and aint and dis and mushed and smashed are not words recongized through out the english speaking world.
Another thing at least know your cell phone number when calling into Metro. You would be amazed at how many calls I get and the caller doesnt know their number nor anything that goes along with the account. And the people that go to AUTHORIZED DEALER STORES!!! KEY WORD DUMB ASS AUTHORIZED!!!! Please look up the def. for Authorized.
Another thing.....this is a PRE-PAID CELL PHONE SERVICE, that means MetroPcs does not make any phone and Metro expects their MONEY UP FRONT!!!! You don't have any money you have NO SERVICE!!!! And I love the dumb asses that call in and say oh this is a business phone I make money from this phone......ummm all of the business people that I know.....they don't fucc around with pre paid cell phones. MetroPcs customer to me in my honest judgement....
Are....
1. Have terrible credit
2. Ignorant as hell
3. Dropped outta high school
4. Can't speak English
5. Nor do they know the meaning of words (very simple easy words)
shyt you should have learned at least in school and if you didnt learn it in school
you would think these peoples families would've stepped up OBVIOUSLY that didnt happen
6. Broke no money no good paying jobs (reason why they have metropcs)
7. Did I say IDOITS!
8. Don't know how to listen
you say you want me help you and assist you, and I let you say everything you had to say
(I will try to type and spell to the best of my ability to show you what I hear when I talk on the phone with Metro Pcs Customers also try it with a southern draw)
mah phone aint workin it dont send pictures and it dont get on the web and i paid my bill up der at dat check cashing place on oak street it still aint workin da lady sad it'd be on in 20mins why aint mah fone werkin?

And I hate to say this but mainly its black people calling in saying things like this and before anybody tries to call me racist! I'm black and all I got to say is this is why we can't advance any further than what we have already. And these are young people calling in and their parents aren't any better. Seriously we must improve as a group of people.

But other than I fuccin hate MetroPcs customers
They are very rude ignorant and very unprofessional!
Not to mention they are stupid, none of them have common sense, well maybe a few of them do. And I do mean a FEW!!!!

But yeah Metro Pcs customers....GO SUCK A DI~CK WITH YOUR BROKE ASSES!!!!

OKAY FOR ALL OF YOU WHO WROTE THEIR OPINOON
I THANK YOU
I WAS ALL READY FOR SIGNING UP
BUTS SOUNDS LIKE A BUNCH OF HORSECRAP TO ME,,
THANK YOU
85 DEDUCTABLE PHONE AINT WORTH CRAP
AND AS FAR AS AUTO PAY MUST HAVE CREDIT CARD
COMERCIAL IS A BIG FAT LIE
ABOUT UNLIMITED MINUTES ETC
THANK YOU THANK YOU

1. I have a feeling that the majority of the people ranting about Metro PCs are those who get anal if they don’t get what they want (kind of like a kid who didn’t get a pony for Christmas).

2. It seems like the majority of you have been dealing with “authorized dealers” and customer service. There are three parts of Metro PCs 1. Corporate 2. Customer service (*611 & 18888metro8) and 3. Dealers.

3. Yes customer service does suck and there is a reason for that it is outsourced to India in order to keep the cost down for the service. Customer service is a third party they have no connection to Metro PCs except by name. It is the same company numerous other companies use for customer service, they do their best but no duh they will suck because they don’t really work for Metro PCs so how can you know about Metro PCs if they don’t work there.

4. Dealers ,who it seem the majority of you have dealt with, are independent third party retailers in other words they DO NOT work for Metro PCs (if you go to Wal-Mart and buy a Samsung TV Wal-Mart doesn’t make the TV they just sell them). They are free to charge YOU whatever they feel like thus is how the majority of you imbeciles get over charged on you bills and get all anal about it. Do you research. They don’t give a crap about YOU they are in it for the money duh! If you have a problem with you phone they will not fix it they will brush you off or tell you to go to a corporate store even if they know that Corporate cannot do anything for you in order to get you out of their store.

5. If you have a legit problem with your phone go to corporate directly skip the dealers and customer service. They have much better customer service and know tons more than the dealers. DONOT come in to a corporate store and be an asshole WE will not help you if you phone has a problem we WILL tell you to send it to the manufacture because that is who you warranty is through we only swap phone in store as a courtesy it is NOT required for us to do it so be nice and Be reasonable about you situation if you have a broken phone don’t expect to walk out with a new phone for free. Same as ANY other carriers.
6. As far as reception goes yes Metro PCs phone does drop calls and so does AT&T and Verizon and Sprint and every single carrier out there. If you really don’t want dropped calls stick to a land line. Idiots. When it come to service it has grown over a tenfold since Metro PCs started, it is now national and unlimited and for only being around for six year that’s pretty good (compared to AT&T, Verizon and Sprints over a decade service) and expanding at amazing speeds.

7. For those who do not get good reception $100 buck says that the majority of you have a phone with two NAM settings such as a Motorola, ZTE, or a UT Starcom and that you bought it at a dealer. These phones have TWO sets of programming, DEALERS only program ONE (very important fact) when only one is programmed phone get 1. Half the signal they should 2.use 2-3 times the battery life (phone will die incredibly fast) 3. Dropped calls 4. Bad or no texting service 5. Slow or no internet 6.phone will power cycle or freeze up 7. Call in which they can hear you but you can’t hear them and a variety of other problems.

8. When will you learn that Funformobile.com and the majority of the free download websites are full of viruses when you get a virus on your phone you are fudged. And the manufactures warranty does NOT cover viruses if a corporate store does swap out you phone it is because they are doing you a favor. It was YOU who got viruses on your phone don’t feel entitled to a new one because you messed your up.
9. The price of the phone may seem expensive but they are the same price of the same phone at Verizon, AT&T, and Sprint etc. You may get a phone for free or cheap but there is a reason for that because YOU are in a two year contract with LIMITED minutes LIMITED text and LIMITED data that once you go over and you WILL be outrageously over charged and in order to cancel this outrageous service you WILL be charge an outrageous cancellation fee. Once you break your phone and the majority of you will, the price for that free or cheap phone will go back up to FULL retail price ( which normally runs for about $200-700 bucks) buy it or be stuck without a phone. Have fun not having a phone and still paying service SUCKA!

10. YOU are stupid people are STUPID when they have not done research or have bother to learn about what they are talking about and they sound stupid.

Que Pendejos.LOL

1. a rep in a corp store does not get paid for the payments he or she takes. so why the hell would he or she purposely overcharge you?
2. third-party "authorized dealers" are licensed to sell metropcs merchandise but set their own fees and sometimes add fake merchandise that fecks your shet up. some are respectable, but most of them act entirely of their own accord and scam the feck out of their employees and customers. and then the corp store takes the shet after the dealer redirects the upset customer.
3. taxes are a bitch... yet you just realized this?
4. it's no credit-check and no contract. yeah, the phones cost more, but they modernize every month and you little hardcore drug-dealers and flakey beetches can start or end service without even contacting metropcs.
5. the towers have expanded by the tenfold as of a couple of months ago. there are coverage maps available, so just do your geddamn research rather than jump with out looking.
6. the phone itself does NOT get bad connection. you do. cuz you didn't do your geddamn research. and the warranty policies at the corporate metropcs locations are startlingly tolerant of the stupid shet you toilet-talkers and virus-loving goons pull.
7. metropcs does not "target" illegal immigrants. metropcs targets anyone looking to spend less for more, in a less-complicated fashion, which is what any sensible person should be looking for. perhaps someone is a racist pig? why does a wireless service that hundreds of thousands of customer look up to in hard economic times have to be "looked in to"?
8. moving to a different carrier? have fun at counting your minutes, sucker. "No, no, I have a go phone." Have fun not counting your minutes and screwing yourself over, sucker."
9. love my job, love my service. wish y'all did as well.

To all you people who keep hatin down there vvvvv
Let me start by sayinn that I love metro pcs
Your all just complaining if you don't like the service simply
Change company! As easy as that !
What do you expect for such a low price?...
If you want better service, nicer phones, better custommer service because,
These seem to be the bigger issue , why don't you change to sprint, t mobile verizon or another
Company and pay way more than you would with metro!
Quit wasting your time ! Also if you don't like their phones , metro can now
add service to any phone with CDMA which are verizon , sprint (mainly) and are not blocked!
You get what you pay for! Nothing more nothing less!
Right now I have t mobile , but iv had 2 metro phones in the past
And their service was good! I could text all I want and call whoever at whatever time
With almost no dropped calls at all..
It's as simple as that!!
Yeah the phones are not fancy , is metro pcs known foe having fancy phones? No
Their not that bad either!
I don't know anyone of my friends who doesn't like metro
Ofcoarse metro could be better but I bet if they were
We would be paying more...
No contract, flat fee, unlimited minutes (local and long distance), unlimited web, texting ..

Metro PCS does not "blow" or "suck" as most of you say. I have been a customer of Metro since 2006 and have not had problems with my service. Since then I have gotten a job working for one of their corporate locations and let me tell you...dealing with customers is no walk in the park. First of all, customer service (*611 or the 18888metro8)is a third party company contracted through Metro PCS. Most of their locations are in cities where Metro service doesn't exist. If you have any problems with your handsets or service, get off your lazy ass and go into a CORPORATE store. "Authorized dealer" locations are just there to sell the product. Now, in regards to the authorized dealer locations; they are there to make $$$. They could care less about what your issue is or what you are complaining about. When the phones break, don't yell at us. We don't make the phones. If you purchase a Motorola or Samsung and it breaks, contact the manufacturer and tell them. We trouble shoot phones, we're not GOD!! I love my service and my company!!!

metro pcs blows. It is cheap and you get unlimited everything, which is ok. But if you ever have a problem, you cant call customer service. I dont even think they have customer service, even thou they say they have good customer service. If you try to talk to someone, you'll be lucky to even get directed to a customer rep, but if you do.. after a few minites of waiting they hang up on you. DO NOT GET METRO PCS. You will get what you pay for

xoxomckenzie must live ina poor service area or have 5 feet of concrete around them. I have had the service for over 3 years and I have VERY few dropped calls, I pay the same every month. $105 for a $45 plan? I guess you are not doing your homework b/c the $45 plan COMES with web and Pic messaging.

Like everything else buyer beware. I had an Alltel phone over 3 years ago and it would drop in a same location that I travelled every day like clockwork and I could not pick up service again for about 5 miles. With my metro it holds signal the whole time.
Oh and I DIDNT have to worry about a $700 phone bill which I got from Alltel!!!!!

I personally think that metro pcs sucks alot. They drop calls alot. and also i mean how are you going to charge me about $105 on a $45 dollar plan!! $5 DOLLARS A MONTH FOR PICTURE MESSAGING AND METROWEB! I MEAN WAT THE HECK IS UP WITH THAT! THERE SERVICE SUCKS! WEN I CALLED AND SAID THAT THEY DROP CALLS ALOT THEY SAID, "WAIT A MOMENT!" THEN I ENDED UP WAITING ABOUT 4 MINUTES AND ABOUT 45 SECONDS AND THEN I REALIZED THAT THEY HANGED UP ON ME AT ABOUT FOUR MINUTES AND 30 SECONDS!!! Which is why i switched to AT&T;