Unfinished Furniture Expo

Unfinished Furniture Expo
5925 Paonia Ct
Colorado Springs ,  CO   80915-2812
United States
Phone: (719) 597-6850
Added on 04/12/2005
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9 Reviews

lma1278
02/22/2013

Unfinished Furniture Expo 1

Owner Mark Rees is rude, dishonest and disrespectful. I ordered a chest online and then realized the measurements wouldnt work for my space. I called to cancel less than 8 hours later, and was told it had already shipped. We were able to compromise that I would pay to ship it back and pay for his shipping to me (even though he had offered free shipping at the time of purchase and I did not initially pay for his shipping) but he agreed to waive the restock fee. Then, I check the tracking information and find out that it was never picked up for shipment. He assured me that it was, and that he had Fed Ex tracing it. I called Fed ex to verify and was told that no trace or investigation had been requested. I asked for the contact information for the fed ex people he was working with and he refused to give it to me. He called me accusatory, and said that life was too short to deal with "my kind". Sorry, but I paid him over $300 and had nothing to show for it. I was just suppose to believe that he shipped it, when I had proof that he didnt. I had to open a pay pal claim and am still waiting to get my money back. Do not buy from this business!

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Jennifer Sack
12/21/2010

Unfinished Furniture Expo 1

---- Mark Rees <[email protected]> wrote:
> Now that we are no longer doing business together and your money has been
> refunded.......I feel free to say that you are a total BITCH!

Subject: Re: unfinishedfurnitureexpo.com Order yhst-95528110722294-12772

Priority: Normal Date: Tuesday, December 21, 2010 1:59 AM Size: 10 KB


your paypal has been refunded......now go make someone else's life miserable...........you're the rudest customer I've ever dealt with.....obviously no matter what we do, you would not be satisfied.


Mark Rees <[email protected]>

He sent me a piece of crap and refused to do anything about it...so I called and e-mailed him everyday for 3 weeks....and I'm the "B"! Ummm, really????



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MrsT
09/22/2010

Unfinished Furniture Expo 4

First I ordered, then I read the reviews. Then I waited with trepidation. My order arrived in a timely manner, but most importantly, it was very well packaged. There was tissue paper between the many pieces, all the parts were there and the hefty cardboard box that contained my order (a media storage cabinet) was well reinforced so that there was no damage in shipping. Folks, this is not "fine furniture". But the whole cabinet is real wood (pine) and after assembly, my husband and I are most pleased. One part that could have gone awry, the double doors, are perfectly aligned. We followed the instructions to the letter and as we were moving through the steps I wondered "is this right?" because it did not look like a cabinet to me. But, trust the instructions! We have a real nice cabinet.
Definitely worth the price. Only one thing was not so hot. One of the door panels had a knot in the wood (Mother nature, you know), right on the edge. When we screwed it together, it cracked. We did have to do a minor repair but painted, you can't see it.

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howards10
05/20/2010

Unfinished Furniture Expo 4

We were a little nervous after reading some negative reviews of this company, but the price we were quoted beat a place within driving distance by several hundred daughters.
Our order - a TV stand, coffee table and and side table - arrived quickly and we knew, from the reviews and from reading the company's policies, to closely inspect all pieces within 24 hours. The coffee table had a drawer, and the drawer's front had broken off.
We contacted Unfinished Furniture Expo the next day and he was very cordial on the phone, and promised to send a new drawer quickly. It arrived within the week. The three furniture pieces are now finished and look beautiful in our living room.
We had a great experience with this company and would use them again; Just be sure you look over everything right away.

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Shizzysixd6
03/03/2010

Unfinished Furniture Expo 1

I ordered a table and 4 chairs from this company. When I recieved them the table was split in one of the corners and one of the chairs did not have 2 of the bolt holes drilled out. After 6 weeks (I guess it got "misplaced" in the warehouse) I finally recieved a 2nd table which was in even worse shape than the first one. The owner refuses to give me a refund. Stay away from this company at all costs!

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MHolmen
01/03/2010

Unfinished Furniture Expo 4

I "window shopped" for several months before finally deciding what I wanted. When I went to place my order with Unfinished Furniture Expo, they no longer offered one of the pieces I had decided upon. This was for a 6-piece wall solution. I contacted them through email and inquired about the piece I had seen previously in their online catalog. I received a response the next day confirming that it had been discontinued by the manufacturer but he would "see what he could do". The following week, I received word that he had been able to work out something with the manufacturer and that it would take a few weeks but the pieces I wanted for my project could be ordered. Also, the price quoted was the same as before. I was impressed by this as he knew how desperately I wanted these and I offered to pay "full price" if he could get them for me.

The in-stock items arrived promptly and the "special" pieces took an additional 3-4 weeks, as I expected. Unfortunately, a couple of pieces from the in-stock items were damaged but I contacted the manufacturer as instructed and they promptly replaced the damaged pieces. I did not have to return the damaged items.

When the "special" items arrived, they had been obviously mishandled by the freight carrier but despite extensive damage to the packaging, only one piece was damaged enough to need replacing. I took photos of the boxes and the piece that needed to be replaced and emailed them to Mark at UFExpo. I thought he might want to file a claim with the carrier for the loss. He responded right away and I received the replacement within a week.

Other than the damaged pieces, everything was perfect and I received exactly what I was expecting. Overall, I was extremely pleased with their level of personal customer service and found them easy to do business with. I would definately order from them again.

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furniturePurch ase
08/25/2009

Unfinished Furniture Expo 1

Buyer Beware - Merchant did not reveal that one of the items in the order was on backorder and I did not find out until the rest of the order arrived at my house. Most of the items that did arrive were not drilled out correctly so the hardware did not fit (making assembly impossible). Initially, the merchant was quick to respond, but insisted that new hardward could be shipped out to correct the problem and would not accept a return. Then merchant did not respond to email questions for over 7 days. Had to ship back items at own expense and use credit card company to process a refund for the original order. After shipping back the defective items, the last backordered item arrived - even though I had cancelled the item! I had to deal with the hassle of shipping that item back also.

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gruschow9
09/08/2008

Unfinished Furniture Expo 1

WARNING!!   The owner of this business will NOT honor the warrantee guarantee on his merchandise if it shows up damaged.      We bought 4 pieces from Unfinished Furniture Expo, two of which had damage (smashed corners on a coffee table and two dents on the side of the sofa table).     When we contacted the company, the owner told us that he would not honor the guarantee because we took 3 weeks to assemble the furniture after it was shipped (we had to wait to assemble the furniture because we were waiting to move into our new home).     We are considering pursuing a complaint with Visa to have this addressed, but I wanted everyone to know that this is a small-time operation (the owner is the only person who works for the business) and they obviously do NOT support their 100% satisfaction guarantee.

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WestchesterSho pper
08/24/2008

Unfinished Furniture Expo 5

My unfinished bookcase kit arrived punctually and it perfect condition. I would definitely order from this company again.

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2.44
average based on 9 ratings