Schaal Heating And Cooling

Schaal Heating And Cooling
2701 6th Ave
Des Moines ,  IA   50313-4124
United States
Phone: (515) 288-3631
Added on 04/06/2005
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8 Reviews

kabclb
02/15/2012

Schaal Heating And Cooling 2

It was okay The technician, Pat, was very friendly and did a great job - the second and third trips to my house. The first time around we needed a new circuit board and igniter switch on our furnace thanks to a power surge. When I called and asked for someone to come and check the A/C unit, Pat found a safety switch that was broken that should have been found the first time around. I had to schedule a third visit for it to be put on at a later date. The first transaction yielded a paper receipt, which is great for insurance. The second and third time, the tech had an iPad to sign and said I would get a statement in the mail. Two weeks later and three phone calls later, I got the statements e-mailed to me, but they were super generic, and one had the incorrect amount charged to my credit card listed - it didn't include tax. I thought the second tech I had at my house did a great job, but the first tech and the iPad system for billing were definate downfalls for me. I will continue using them for continuity of maintenance, and give them another shot. They've been wonderful before.
*Well, tried to get my statements corrected, and it's turning into a huge hassel. If it wasn't for the fact I have to turn it in to insurance, I wouldn't bother, and wouldn't bother going back. It is so frustrating. Don't start using a system if you can't use it correctly. It reflects poorly on your business.


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Schaal Heating And Cooling 1

Bad service. Charged me 74.00 for doing absolutely nothing. Will never use again.

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catzRbest
03/16/2011

Schaal Heating And Cooling 1

I have been using Schaal for 8 years after my husband pasted away. This past winter my furnace stopped working. The same furnace they put in 8 years ago. Duane came out and said I needed a new inducer motor and it was gonna cost $1100. He also gave me a quote on a new furnace and air for $10,000 for 5 years parts & labor warranty and a new water heater for $1000. So my friend came over for some dinner and I told her about it. She said WOW thats really expensive. She had just replaced her furnace, air conditioner and water heater $5700 so she gave me a business card from that company. I called them out and they gave me a quote for a new 95% furnace 15 seer A/C($4500) and a high efficient water heater($800) for $5300 and it came with 10 years parts and labor. I was hoping 8 years ago when I called Schaal to help me get new equipment and I became their regular customer I would be treated fairly everytime. I feel as if since they knew I was a long term customer they could give me higher prices because they knew I was not calling another company to check pricing.

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Votes on this review: 4 Helpful / 0 Funny / 3 Agree / 1 Disagree

floydianj
10/13/2009

Schaal Heating And Cooling 5

I have had Schaal for about 8 years with no problems. Always responsive and polite.

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firstfad
05/11/2009

Schaal Heating And Cooling 5

WOW! I guess we really messed up:( I am so sorry!! as hard as we try, we are not perfect

I would love for you to please contact me and I will gladly refund all the money you paid on your service call, its the least I can do:) I would be happy to send you a gas card for $50 as a token of our apology as well.

sincerely
Roger Fouche, Owner
515-288-3631

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Votes on this review: 3 Helpful / 0 Funny / 1 Agree / 1 Disagree

Gertie
04/27/2009

Schaal Heating And Cooling 5

I have used Schaal Heating and Cooling for over 9 years now and have never had a bad experience. Their technicians are very polite and know what they are doing. They have always been neat & tidy too. The gals in the office are very helpful in scheduling my calls whether it be for our yearly cleaning or for a service call when I need them out asap. I would recommend them to all my friends.

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Votes on this review: 1 Helpful / 0 Funny / 2 Agree / 1 Disagree

smelly123
03/23/2009

Schaal Heating And Cooling 1

The service that was provided to me and my family was terrible. I would not recommend Scaal to anyone! I also know some one that works there and that person said that the employees are not treated fairly, I feel sorry for those people. I would highly recommend using another company, I don't see how Schaal could have possibly been recognized by any organization!! I switched to Lozier Heating and cooling and I'm glad I did!!!!

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madnow
11/09/2008

Schaal Heating And Cooling 1

I would not use them again

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2.63
average based on 8 ratings