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36 Reviews

gkusmiak
09/16/2011

Bekins 2

We had a bad experience with Ace Moving and Storage of Wilkes-Barre, Pennsylvania, a branch of Bekins. My wife and I moved from California back to New York City, leaving our goods in storage in Pennsylvania for a month in between. Tri-Valley Bekins moved us fine from California to PA. But the move from PA to New York by the Bekins of Wilkes-Barre was the worst moving experience we’ve ever had.

Many things went wrong from the very beginning:
The Bekins movers arrived at 11AM. Our building, like many in Manhattan, only allows moves on weekdays between 9 and 5. This gave them only 6 hours to deliver our stuff, which wasn’t enough. We had warned them repeatedly about the moving hours, as we’ve moved in NYC before and this is a common problem. The building kicked them out at 5PM, requiring them to come back the next day.
During the first day, they backed their truck into a legal parking space, but the front of the truck protruded into a right-turn lane where parking was not allowed. In addition, they apparently only fed the parking meter for 1 hour, even though they were there for 6. As a result, they got either 2 or 4 parking tickets depending on who you ask.
When the movers came back on the second day, they announced that we would have to pay the parking tickets or they would not deliver the rest of our stuff. We had no choice. We paid the $500. Then I called their manager, Rich Nordheim, to complain. He referred me to the head of the Wilkes-Barre office, Rick Herrington. I told him we shouldn’t have to pay for their parking tickets, since they caused the problem by parking illegally and not feeding the meter. He insisted it was not their fault. It was actually the fault of our building’s superintendent for not calling the police to allow the movers to park there all day, an excuse for illegal parking I’d never heard before.
I also reminded Mr. Herrington that they knew the building rules, so they should have arrived at 9AM. He claimed that was not their fault either. It was because of heavy traffic coming into New York. Heavy traffic in New York? Who would have guessed that would happen? Apparently, Bekins didn’t.
I repeated that their arriving late and getting tickets were their fault, not ours. Rick went crazy. He called me scum. He yelled like I have never heard a business professional yell, let alone at a customer. He ripped me a new one over and over. He said I had no class because I didn’t know what a favor they were doing me by only charging for the parking tickets. By this point, I couldn’t say a thing. He was screaming non-stop. The overreaction was shocking. He ended by declaring that he was going to call the moving men at our apartment and tell them to drive the rest of our possessions back to Pennsylvania. He said it didn’t matter that we had already paid the $500, it didn’t matter what we paid, he was shipping our stuff back to Pennsylvania and if we wanted it, we should hire an attorney and sue them. I guess he was just trying to scare me. It worked. He did call the moving guys, but didn’t tell them to stop the move.

Later, I told this story to the super of our building. His take was that we never should have paid the $500 in parking tickets. He said that was illegal, and if they kept our stuff, that was theft. He recommended calling the police and having them seize Bekin’s truck. I’m not a hothead like our super, or like Mr. Herrington, so as much as I’d love to imagine doing that, I never actually would.

The problem with Ace Moving and Storage, a branch of Bekins-A1 Movers, starts at the top – with the General Manager, Rick Herrington. He’s a disgrace. Everything else that went wrong in this move was a mistake. Mistakes happen. But what he did was willful abuse of a paying customer. That’s not a mistake. That’s a lawsuit waiting to happen. Bekins, fire this ass. Is a guy who threatened to steal a customer’s property, and then suggested the customer sue the company, the kind of man you want as the head of one of your branches?

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yankeejeff
04/14/2011

Bekins 1

For anyone thinking of using Bekins and in particular A-1 Movers, a business partner of Bekins - I would really caution you to do your homework and look at other alternatives. My move came in 20% OVER estimate (Industry average is 5 to 7%). The A-1 movers would not even discuss the issue with me, the treated me like street thugs, threatening legal actions when I would not give up or pay. Here are some of the facts, and I have paperwork and paper trails to backup these actions that are gross negligence on their part.
- A-1 Movers estimator did not show up for 2nd house visit to go over estimate and recheck figures against house, call and said he was busy but satisfied he had it all, would I just sign the papers and fax to him (do not fall for this! Make these bozos show up 3 times and re-estimate), he also in pre-sales visit told me the truck drive would give me before and after weight to ensure I knew, when I told them the driver did not do this I was told I have to request that - They say one thing in pre-sales and another in post move
- I also gave them the business of moving my car, again the estimator did not show up, he sent a worker to my house at 9 PM one night, when I told A-1 they got the length and weight wrong on car, they told me that was my responsibility!
- Bekins A-1 Corporate Credit VP is just a thug. would not talk to me about my problems, just threaten me with legal and credit negative reporting. Calling as a customer, who wanted Bekins to discuss issues and come to some rational agreement , here is the response I got from A-1 Credit Manager LD:"I am the final decision maker on matters such as these as the Bekins Credit Director is (also would not talk to me) I am fully satisfied that you were not "wronged". You were charged Exact WIGHT... What part of that do you not understand or comprehend? I am sorry to be so blunt sir but all I need to know at this point is you going to pay this, or do we pursue it?" - this was his initial response, not lets go over this, here is why - nothing - Just a street thug credit collector - EVEN THOUGH I HAD ENOUGH PHYSICAL EVIDENCE TO SHOW THIS MOVE WAS MISHANDLD BY BEKINS AND A-1 MOVERS. My choice was to pay them or pay a lawyer.
- The drive messed up our paperwork and counterfeited our signature on the paperwork he missed. While he told me he did this afterwards, can you imagine the wonder we had in thinking they would even think it was OK to do this?
- Pressing on , knowing I was right - their actual move charge being 20% over estimate went over the bids from United Movers and Mayflower Movers actual quotes - did A-1 movers do this on purpose to get the job? I don't know, but with all the evidence that they mismanaged this move and the fact they would not listen to me or give me any satisfaction, I do wonder.
- Instead of dealing with the fact of being 20% over, they responded time and time again with what a lousy customer I was! In this economy, can you imagine! Here is what J.R. the estimator told me "I will be weighing in as well. Also, you were not even ready to move on the agreed date of November 30th". He is referring to that I had open boxes when the movers were there.
- The owner of A-1 would not even respond to my concerns or communications. The customer service department of Bekins would not respond to my questions or concerns.
- In summary I was never a customer to these bums, A-1, once they were rewarded the job forgot about me, and treated me as if I was a paperwork trail they had to fill out. Bekins and A-1 movers would not discuss my issues or concerns, instead they used the above people / positions as street thugs and their responses were directed at trying to portray me as a lousy customer and not addressing the fact they were off by 20% on their bid! Ask yourself, if you did this lousy of a job at your workplace, would that be acceptable?
- I strongly suggest that A-1 Movers is not the option you should use, my experience tells me if there is a problem they will not help you. Bekins does not deserve your business because the only contact you may see from them is a credit department threatening you with legal and credit pressure. Plan on including in your move budget hiring a lawyer as part of your move if you use Bekins and A-1 Movers.

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Votes on this review: 3 Helpful / 0 Funny / 1 Agree / 0 Disagree

Bill817
12/02/2010

Bekins 1

We had to move 3 doors up so we had friends to help (they were great). It amazed me how much better they were than the "professional" movers - the outgoing sellers of our new house hired Bekins to move them. They were supposed to be out at noon but Bekins didn't show up until 10 a.m. (to move a three storey house). Two of the Bekins personnel were unbelievable rude - they sat in the back of the van smoking cigarettes and on the cell phone for large parts of the day. We had to complain 3 times to the sellers and our real estate agent before someone finally got them working. They were 4 hours late getting the job done and then tore out a neighbor's phone line with their van - and just kept going. We then had to move our stuff in the dark and in the rain. We are seeking financial compensation and it may turn into a law suit. I was shocked at how offensive and disrepectful they were. I wouldn't have believed it could happen. Don't use Bekins !!!Bill, Vancouver, Canada

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jerry56
11/09/2010

Bekins 1

Still waiting for my furniture to be delivered! They keep moving out the delivery date. Nobody has even bothered to call me to tell me the news. I have had to chase them down and ask for info daily. A horrible experience, and would never do it again!

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GerryZ
08/22/2010

Bekins 1

STAY AWAY FROM THIS OUTFIT! My daughter had contracted with Bekins to move her cross country. What they didn't tell her was they were sub-contracing the work to another mover. They promised a delivery date (confirmed via e-mail) which apparently was meaningless. After several calls, we were basically told not to deal with them anymore, as they had subbed the work out to another mover, Experienced Moving - and boy was that experience I'll never forget: extraordinarily poor customer service. We were half way across the country (as I was driving my daughter to her destination) when we learned that my daughter's possessions were being stored in Brooklyn, NY - home of Experienced Moving! "Experienced" did their very best to confuse us, and offered NO solutions to our dilema. This extra week waiting developed into what can best be described as being in the movie, Groundhogs Day - same bad news, day after day after day. We later learned Experienced subbed the work out to yet another moving company, whose name I'm not even sure of. Miracle of Miracles, this unamed moving company outfitted by Russian imigrants kept us informed as to their whereabouts across the country and delivered my daughters goods a day ahead of their schedule, but a week off of Bekins. The moral of this story is to make sure you fully understand who will actually be moving you.

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Votes on this review: 3 Helpful / 0 Funny / 0 Agree / 1 Disagree

Hidyho
08/14/2010

Bekins 1

If your stuff is missing, Bekins probably stole it and auctioned it off. It makes money for them you know. After all, they have to earn money back from all of these claims that they have to pay out for damaged goods! I wish I had just told them to haul the heavy furniture and stuck everything else in a Penske and hauled it myself.

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opinionated111 1
08/02/2010

Bekins 1

Well....what can I say? The original appointment person did not show up for his original appointment. When I called Bekins, I was told that I had the day wrong and that he would be there the next day. When he did show up, he was half an hour late. Like someone else said, that was a bad sign.

Our stuff should have arrived over a week ago (based on the original 10 day window that they gave me) and hasn't made it here yet. I called Bekins and was told that they didn't have a driver and my shipment has been delayed by another week. When I asked where my stuff was, they didn't know. I just received my credit card statement in the mail. Bekins has already charged me for the move. I was assured by them that I would not be charged until my shipment arrived. By the way, the card was charged BEFORE they picked up my stuff.

So, here for the last month, we have been sitting in an unfurnished home, three kids starting school next week with most of their belongings somewhere in transit, a job starting next week that I am probably going to have to take off time from work for to be there to meet the shipment, my wife and I had to cancel vacation plans because there would be no one here to receive our stuff when and if it does arrive otherwise. My wife has spent a great deal of money out of her pocket to obtain essentials like towels, pots and pans, and dishes so that she can cook as it gets very expensive to eat out all of the time. That doesn't include buying air mattresses, pillows and blankets. We were prepared to have to spend a few days in a hotel if needed, but this has become outrageous!

Bekins, you have my money now I want my stuff!

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Votes on this review: 2 Helpful / 0 Funny / 2 Agree / 0 Disagree

pam12
06/29/2010

Bekins 1

Also used RICH DUDA like someone else on here. I guess he tends to get terrible reviews. I wish I would have searched this prior to using Bekins.
This was the worst experience ever. Bekins is full of incompetent, rude and ineffective employees. They did not follow through on any of their appointment dates or obligations.

The agent who came to give us the initial estimate did not show up for his original appointment. When we finally called him, he said he needed to reschedule for the next day. Nice of him to call us first right?
Then the next day he was still over 45 minutes late. This should have been our first sign to NOT use this company.

Then, Bekins called us three separate times to attempt to change to pick up date and time for the move. Including about 10 hours before they were supposed to get the stuff. I was told this was because the trucks my belongings was supposed to be on were all filled up. This happened two times. Finally, they agreed to send a truck with a full crew to my place on the original date set. When the "crew" got there that morning, it was 2 people, who did NOT know they had boxes to pack because Bekins did not tell them. The crew did not even work for Bekins -- they were hired from a different company. The 2 guys had to leave for almost 3 hours to drive back to get boxes that were supposed to have in the first place. I ended up sitting around for a total of 9 hours waiting for them to pack my 1000 square foot apartment.

After this disaster, my stuff was "misplaced" for several days and no one at Bekins knew exactly where it was. It was either sitting on a truck somewhere in OR stored in a warehouse somewhere owned by Bekins. My stuff was picked up on a Friday (and was supposed to head towards its destination the same day), however it didn't end up getting on a truck until Tuesday or Wednesday. I was also supposed to be given the name and number of the driver but no one seemed able to figure out who had my stuff or where it was.

Then I finally get a phone call from the driver, who indicates he will be there on a Monday between 8 and 10 am. I get up and get ready for the delivery -- only no one ever shows up. When I finally call them (AGAIN) he says that it won't be there until the following day. Thanks for the phone call Bekins.

The whole experience can be described as a giant mess. Bekins tells you one thing, and the drivers tell you another. Nobody has any clue what is actually going on at any point in time. Bekins would tell me that things like this never happen and then the next person would call me and tell me things like this happen all the time. The beauty of the whole thing is that the agent doesn't actually feel that Bekins did anything wrong or provided with a horrible moving experience.

Save yourself the headache and the hassle -- spend the extra few dollars and use a better moving company.

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Votes on this review: 1 Helpful / 0 Funny / 2 Agree / 1 Disagree

horseloverj
05/29/2010

Bekins 1

We moved to South Jersey a while ago. The move is still memorable and not in a good way. It was a 2 hour drive to where we moved to, and things arrived broke, and other things we never got. It's a horrible place to go. Don't risk your stuff being destroyed.

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Samsab
04/02/2010

Bekins 5

Bekins of South Florida were true professionals! Our move from Miami to Philadelphia went without a hitch! The price was very competitive and they did not charge a penny more, even though they packed a few extra boxes for us! The driver and crew worked very hard even though we had to work up till 7 pm to get everything on the truck in Miami. I would recommend Bekins to anyone!

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Votes on this review: 2 Helpful / 0 Funny / 0 Agree / 4 Disagree

Dallasgirl9
10/01/2009

Bekins 5

We have had Bekins twice move us, from SLC, UT to Texas many years ago. And now from Dallas to Tulsa. They did an amazing job both times. I will use them again!!!!

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Votes on this review: 3 Helpful / 0 Funny / 2 Agree / 6 Disagree

jberry
09/28/2009

Bekins 1

In August of 2009 I needed to have a few small pieces of furniture and some household goods moved across the state of Pensylvania. There were not many options in the small town in which I was living. A man named Rich from Ace Moving, a Bekins Moving Company, in Wilkes-Barre gave me a quote I found reasonable and I agreed to have them move my stuff. Rich called me at 8:30 a.m. on the day they were to pick up my goods, telling me that they would be there between 12:00 and 1:00 p.m. Twenty minutes later the truck arrived and the men complained that I wasn't waiting for them. They loaded my stuff and were gone in an hour.
From that moment the delivery date changed almost daily for nearly two weeks. One day after I had been told they couldn't deliver for another week, Rich called me and ranted that he had been calling me at my new place for hours because he wanted to deliver the next morning (a Sunday) and why wasn't I there to accept delivery. I declined to jump in my car and drive like hell across the state to be there at first light the next morning. Rich was annoyed.
The goods arrived at the end of the week, largely in pieces! Fully one third of my stuff was destroyed and one third never arrived. Furniture had been disassembled and the fastenings lost. Boxes and containers had been ripped apart and the contents destroyed. Objects which had been packed in bubble wrap in boxes inside boxes had been dumped upside down and the contents smashed. Antique furniture was broken and the workmen offered to fix it with Gorrilla Glue which they carried in the truck. When I contacted Rich, he was sublimely above all the problems, said that his company had no responsibility above 60 cents a lb. for my stuff and that I had better be able to prove that things were broken or missing. I would never let a Bekins agency move anything of mine again. They are letting this guy get away with fraud as far as I am concerned. Ironically their byword is "Let us take care of all your treasures." They certainly took care of mine! Two thirds of them no longer exist!

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cindy59
09/17/2009

Bekins 5

My move from Pennsylvania to Florida was a great experience. I had three great guys packing the move and an excellent driver who was a very efficient loader and unloader. All of the workers were professional and my things arrived within two days of our arrival in Florida! The loader and driver, Kent, should be named Clark Kent as Superman he was! Thank you Bekins for a wonderful move.

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Votes on this review: 3 Helpful / 0 Funny / 2 Agree / 5 Disagree

blizort
06/19/2009

Bekins 1

My load was picked up and delivered without any damage. That's the only good thing I have to say.

I was given a 3 week window when my shipment would be delivered. I called the office multiple times and they assured me I would hear from them when they had a driver. That never happened.

I eventually heard from one of the salespeople that my shipment would arrive on the very last day of my window and I was okay with that. Then I called on that day to find out what time it would be delivered and was given the trucker's number. When I spoke with him, he was still 3000 miles away and wasn't planning on getting up to me for another 5-6 days. After some words with the Bekins people again, he said he would try to get it to me in 4 days.

So it took 3 weeks and 2 days to move my shipment from Dallas to Portland. I have no idea where the communication breakdown was between Bekins and their drivers, but this is absolutely ridiculous for those of us who need some of our shipment to arrive so we can start our new jobs. I absolutely would not recommend this company to anyone.

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Votes on this review: 2 Helpful / 0 Funny / 7 Agree / 3 Disagree

jmurphy42000
12/23/2008

Bekins 5

It seems people only want to complain about movers. This is a very hard job and things do not always go according to plan, does everything you do a work end up just as planned? I have done most aspects of the industry, driver, sales, dispatch and have found very few people praise the mover when things go right but are quick to jump at th mover if one small detail does not go as planned; as if everthing they have ever planned went perfect.

I am a fouth generation mover who is very proud to run a "claim free" company and will agree many movers give us all a bad name. However next time you look for a mover consider more than cost and choose on quality and you will be a happier client of a quality company.


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mcjamespi
08/06/2008

Bekins 1

The only Bekins employee who should get a 5 star rating is the salesman. Now he did a darn good job. The packers arrived an hour and a half late. They were so slow I could have done it myself quicker. They did not tell me until they arrived to take my belongings that they had no driver for my move and it was only going to their warehouse to be stored. This morning they called to tell me my things will be in New York 8 days later than their original estimate and a full 5 days outside of their "window". I'll be in NYC in an empty apartment with my dog for nine days. They will not arrive with my belongings...and that's if they are being honest now and there are no further glitches...unitl I'm the day after I'm suppose to report to work. Lovely, I'll be at work one day and have to take a day off.

I have moved cross country, and actually internationally to Europe before, and never had such bad service and such total irregard for my needs.

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Votes on this review: 3 Helpful / 0 Funny / 7 Agree / 1 Disagree

BlackShadowWol f
06/16/2008

Bekins 2

I am writing about Scott Kerr of A & P Moving in Novato, California (Bekins Agent 0515).
We initially thought that he was extremely helpful, and the details of our move were discussed at length on the phone, but the contracts that were sent to us never seemed to match with what was conveyed on the calls.

When we expressed our concerns with the discrepancies he basically told us that he was unwilling to modify the contract any further, and that if we couldn't "trust him", we should take our business elsewhere.
We will be doing just that.

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Votes on this review: 5 Helpful / 0 Funny / 2 Agree / 1 Disagree

paultyle
04/28/2008

Bekins 1

I give them a "zero rating". They said at least 3 guys. They sent two and one was 58 years old. Also, the said there would be 24 feet of garment bags. There were no garment bags. The truck overheated. It took 2 hours to go from Oakland to Fremont middle of the day (12 noon) on a Monday. The service was horrible.

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Votes on this review: 4 Helpful / 0 Funny / 4 Agree / 0 Disagree

defenestrate99
12/10/2007

Bekins 1

Bekins proved thoroughly incompetent at packing/moving our property, and even worse at treating us with courtesy. Partial list of damages: 2 chairs destroyed, Tiffany Lamp packed contrary to instructions (glass and frame crushed), dented metal lamp, disassembled bikes, electronics packed and stored negligently in crushed boxes with random items placed on top. Labeling was unsatisfactory, with most of the labels either being completely misleading or simply and unhelpfully being noted as Misc. This made tracking the extent of lost/damaged items impossible. Bekins had inexcusable communication problems. There was an issue where the price for packing exceeded the guaranteed price. This was resolved only after urgent calls to the Bekins salesperson (where he shouted at my wife), while their movers threatened to unpack everything. The delivery driver did not call us the day before delivery as promised. Instead, we had less than an hours notice. The delivery was complicated when the driver did not have a complete set of inventory sheets and had to recreate one by process of elimination. We purchased insurance through Bekins (I assume they received a cut) and their failure to document the damage left us with no recourse for compensation. I faxed a complaint 4 times and left a dozen messages at their office. When the Rep finally called, he said he couldn't help us since everything was outsourced. He promised to forward my issues to the corporate office, but I never heard back.

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SharonMeriam
11/02/2007

Bekins 1

 NEVER USE BEKINS!

They are LIARS, DECEITFUL, and RUDE!

May 7, 2007 WAS OUR MOVING DATE OUR SALES REP WAS Rich DUDA. 2 trucks broke down, We were charged for 2nd day delivery of items that should have been delivered the first day. Furniture broken and destroyed. Company sent a man out to fix a brand new new desk and said he was not able to fix it. It was totally destroyed Not repairable Some items were missing. Glassware and Chyrstal were in pieces. Company just kept passing the buck to someone else. Phone calls were not returned. Co. Would not even come back to get their own wardrobe boxes and blankets used for the move. Some were like new. Co. would not return phone calls. charged me $2559.35 and wanted me to settle for $60.00.

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Votes on this review: 3 Helpful / 0 Funny / 5 Agree / 2 Disagree

TellMe
04/09/2007

Bekins 1

The packers did a decent job, except for the numerous smoke breaks they took. However, the over riding factor for my low rating is the lack of response to my claim after the move. My new mattress was not boxed (which I had paid for), per my contract, and the mattress was soiled during the move. The unloading crew upon delivery noted the damage. I immediately filed a claim and almost one year later, I still have no resolution. The owner verbally denied my claim, but refused to put it in writing. His solution was to simply put a cover over the damage to conceal it. Before using Bekins I had a new, costly latex mattress that I enjoyed sleeping on. Now, I have new, costly damaged mattress thanks to Bekins! In good conscience I could not recommend Bekins to anyone based on my poor experience.

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meixin
02/24/2007

Bekins 1

Very misleading practices. They will charge you for their employees *travel time* from their warehouse. Their packers were at our house for 4.5 hours, yet they tried to charge us for 8 hours. When I asked why, all they would say is "traffic". Two issues here: 1. They never told me up front this was their policy and 2. their warehouse is at most a 25 minutes drive from my house. Liars.

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Votes on this review: 3 Helpful / 0 Funny / 3 Agree / 2 Disagree

KShlager
02/16/2007

Bekins 1

Like everyone else, I wish I had read the Bekins reviews! We moved locally within the state of California and were promised good things by the selling agent from AMS Relocations of Burlingame, CA. He, in fact, told us to check out the better business bureau complaints, which for this specific company were fairly good. Our quote was for 3 men and a van. Of course, 4 men and a van showed up, immediately making meaningless their estimate (except the not-to-exceed, which is guaranteed by law. I wonder why!) Only 2 of the 4 movers spoke English (although the selling agent denied they were picked up at Home Depot and insisted they were Bekins employees). Two items were damaged during the move - which happens. However, all boxes were treated the same whether marked fragile or not. Boxes were all carried and dropped off in the wrong rooms. And finally, when the job was done - earlier than estimated (perhaps because I had laid out all the boxes in the garage on the front end expediting the move), they tried to charge me the not-to-exceed rate. I had to fight with them for an hour about the actual rates, which, of course, they then claimed they had 4 movers, even though the estimate and the paperwork on that day specifically stated 3. They also charged me an "administration fee" which was not presented on the original quote. Speaking to them about all the problems was like talking to a brick wall. Stay away from Bekins.

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Votes on this review: 2 Helpful / 0 Funny / 3 Agree / 2 Disagree

MHumphreys
07/24/2006

Bekins 2

Would I use this company again? NO!!!
The price was right, but the service was not good. The van was very late in arriving at my house on moving day. The workers didn't handle my furniture with care. They let an extension ladder fall on my cherry tea cart. They sloughed it off. A nightstand got a big scratch, and they didn't pay attention. I wouldn't recommend this company.

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jc123
10/27/2005

Bekins 1

I wouldn't use Bekins to move a pile of dung. What they do not lose, they will damaged. Don't waste your money on their insurance, they will not allow your claim.

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jillroy
08/13/2005

Bekins 1

My husband and I wish we had read these reviews before we employed Bekins to move us from Florida to Georgia in June. They were supposed to arrive to pack our belongings at 9 a.m. on the 21st. They arrived at 5:30 p.m. and finished at 10:30 p.m. (in the meantime we called the dispatch department several times to inquire as to when they would be arriving, and the woman was extremely rude and belligerent each time we called). I do commend the packers on a very good job of packing - nothing was broken or missing. The movers arrived the next day (22nd) only one hour later than expected, so that was acceptable. They put the base of our wall unit, which is 9 foot long, on a small dolly, and it see-sawed off in our driveway, damaging both ends of the unit. We saw it happen and the driver said You are insured, so put in a claim. We paid $453 extra for full coverage insurance, but Bekins will not compensate us for the damage. They arrived at 9 p.m. on the 27th (they had telephoned and told us they would be here at 3 p.m.) to unload our furniture and our dining room buffet was also damaged on the base. We pointed it out to the driver and he again said put in a claim. They finished unloading our furniture, etc., at 2 a.m. the following morning. We submitted our claim to Bekins, and today received a letter saying our claim has been denied with no exceptions - they gave no explanation as to why it has been denied. We are also submitting a complaint to the Better Business Bureau.

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momonthemove
07/19/2005

Bekins 1

Here is a copy of an email that I sent to Bekins after countless phone calls with little to no response. I have still not receive a response or all of my possesions. Never move with this company.We believed we were making the right decisions when we had a Bekins agent come to our home in May and give us a quote for moving. We believed what she told us and were very excited to be doing business with such a reputable company.The nightmare began the morning the moving truck should have arrived. We were expecting a truck at 7:30. We didn't see it until 10:30. This was a bit of an inconvience, seeing that we had gotten childcare for early in the morning. We had been assured by the agent that moving our stuff would only take about 7-8 hrs and would be no problem.As the driver arrived, he said he couldn't come to our house, he didn't want to drive down our driveway. We had concern about this when the estimator was out and she stepped off the driveway and charged us for a long haul. Said it was no problem! Well, the driver didn't think he wanted to try it, so we could pay an extra $1000 so he could do a shuttle. He knew that we were making a cross country move in the middle of the busiest moving season and wouldn't be able to find another carrier. When we contacted our Bekins agent, or attempted to, we were told too bad,drivers discretion. We were NEVER told this when the agent was out making the quote. We were also told by the agent that there would be no extra origination fees. There was the possibility of destination fees, but no more origination fees. We attempted to cover all our bases before the truck even arrived and were basically lied to! So far,late driver and an extra $1000 charge, could it get worse? The workers or crew were careless and destructive. When asked to be careful, we were told that they could just walk and we would be up a creek. We had boxes literally thrown down the stairs. Boxes that were labeled fragile were held up about chest level and dropped straight down. The driver said he wasn't responsible for anything in the boxes because they were PBO. We should have prepared our boxes for drops like this? Our agent never told us to pack things so well that they could be dropped from 4 feet with no damage.We watched as furniture was shoved into walls, scratched and parts broken off. Again, reminded by the driver,they could just walk. We paid extra to have our mirrors packed by the carrier. The driver refused to do it.Too much of an expense for him. We showed him on our receipt that we had paid for it and he told us to bad. The best he could do was stick them in a mattress and he wasn't responsible because they weren't packed properly.Our movers were very slow. They didn't actually start working until 3:30 that afternoon. They told us they would work all night if need be so we could be out at our turn over time of 8:00 the next morning. At 1:00AM the shuttle truck left to take the 2nd to last load to the Bekins semi and never returned. Unable to located the driver, the shuttle truck or the Bekins truck;we made phone calls, none which were returned until 8:30AM. Up all night waiting and looking. AT 8:30 AM were called and told the driver would be there between then and noon. The driver eventually showed up about 10:30 AM and told us he had a headache and decided he needed to go home for the night. A courtesy phone call would have been nice. He then told us that he couldn't fit all of our stuff on the truck because he had taken on another load,more nightmare. We were assured by the agent that we would have an entire truck, because we had so much stuff. The driver told us that our belongings, about 1/3 of our stuff, would arrive in Minnesota whenever a truck came this way.According to our driver, we were lucky that he even took on what he did and too bad for us if we didn't see our other stuff for months. ...customer service? We finally had our stuff loaded and out of our house at about 1:30,only 20 hrs late! We were told by the agent that our stuff would arrive in MN on Saturday. As the driver was finishing up, we said See ya Saturday. He looked at us in confusion and told us No way, I got a big weekend. I will head to MN after dinner on Sunday night and see you Monday morning between 8 & 10 am, no later. The driver and truck didn't arrive until 3:30 PM. I can't even begin to go into the damage that our furniture and boxes received. Against the drivers wishes, we began notating all the damage. Again, we were told by him that he wasn't responsible for anything that happened. How can he not be responsible? Our second part of our load has not arrived yet. We were told yesterday that it would be Wednesday,today that maybe it will arrive on the 23rd.I have been looking out on the internet on reviews for Bekins. I really wished I had looked before we got involved in this never ending nightmare. We would not have moved with a company with such a bad reputation.

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kmdub
05/12/2005

Bekins 1

I have moved across the country 5 times and Bekins and their agent, Dennis Moving and Storage in Portland, OR, were by far the worst. My goods were delivered late, with no notification. Customer service was terrible. I had numerous damages and actually had things stolen. I will never use them again and I recommend you don't either.

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jonathan123456
02/14/2005

Bekins 1

Im sure if you are looking at this review you are aware of the reputation that the moving industry has. Bekins did not fail to add to the stereotype. A nice elderly gentleman showed up at our house. He could not have been nicer. Little did we know at the time that we were dealing with a snake. I explained to this nice elderly gentleman that we needed our stuff delivered from Rochester, New York to Reno Nevada. It was about Nov. 8 when he first came over to quote us. He explained that our stuff would be picked up before Thanksgiving and delivered by about Dec 9th. I than preceded to tell him that we were leaving on vacation for the holidays (with my two young children) and that there were items that I needed for my vacation packed away with my things. He reiterated over three times that it was not a problem and he even wrote on our contract that Dec 17th would be the very last possible day for delivery. Well by now you can probably guess what happened. Without even a call from Bekins December 9th came and went. So, I started calling. The nice elderly gentleman told me they didnt have any trucks. Hmm, I thought they were a moving company. Bekins did not deliver out things before our vacation resulting in significant stress and expenses for our family. We submitted a claim, which was denied and after nearly 50 phone calls they are not returning our phone calls. We are now pursuing Bekins through the Better Business Bureau (where they do not have a good reputation.) We will also continue to make others aware of our experience on the internet and finally if noting else succeeds we are planning to go to small claims court. As for my recommendations Move yourself. It cant be any worse then dealing with incompetent overpriced movers. Hire some young hard working kids to load your things and drive them in a rented truck. Your headaches will certainly be less. Or, DONT MOVE its safer.

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JLPinNC
09/29/2004

Bekins 1

We used Bekins (Boyer Rosene) to move from Chicago to North Carolina and it was the worst experience I have ever had. The load was underestimated and therefor split into two deliveries. The driver decided he wanted to quit his job before I stuff was to be delivered and so we had to wait 3 extra days, with two small children, to get our stuff back. The driver was rude and we had a lot of damage. DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!

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cbrateitall
09/21/2004

Bekins 1

I moved from Chicago to Phoneix using two Bekins agencies, Boyer Rosene in Chicago and Olympic in Phoneix. Packing was terrible, there was a lot of damage and the delivery was pathetic. They lost over six of our cartons, damaged thousands of dollars of my personal goods and refused at both ends to take ANY responsibility. DO NOT USE BEKINS IF YOU VALUE YOUR POSSESIONS.

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annawong
02/19/2004

Bekins 1

The WORST ever! The service contract said the owner could seal the crates but on the moving day, the movers show up 7 hours behind schedule late in the evening. They finally moved everything in the truck at 12am and told me I couldn't seal the crates until the next morning. I had to leave town the next day. So I called the salesman who gave me the quote requesting to buy additional insurance. He said the movers can do it. The movers said yeah you are insured and have me sign. Sure enough some boxes were cut open and items were missing. Then they told me they would pay 60 cents per each pound of each item. I have a nice wooden jewelry box that was handmade and weigh less than a pound and they would pay only 60cents. Not to mention other missing items. They are licensed THIEVES and excellent LIARS!!!!!

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lasteele
11/04/2002

Bekins 1

My new husband used Bekins to move from Seattle to Michigan. They didn't estimate right, so they split his shipment and put some in storage. Lots of damage, filed a claim in Nov. 2001, talked to them in Feb. 2002, and they send a damage appraiser/repair person then. We haven't been able to connect to a live voice since. Their customer service is terrible and we would NEVER use them again. Use at your own risk!

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Gatooze
08/30/2001

Bekins 1

It has been almost a year since Bekins moved my wife and me from Denver to Boston. Our shipment was late--5 days past the last day in the "delivery window" and some of the items were damaged. We filed a claim in September 2000, but it was not until February 2001 that Bekins offered us a settlement. Now it's August 2001 and we're still waiting for the money they owe us. It is impossible to reach anyone at their main office and they do not respond to messages or letters. Use Bekins at your own risk. We learned the hard way and will not use them again.

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Votes on this review: 2 Helpful / 0 Funny / 3 Agree / 1 Disagree

Shafty
06/28/2000

Bekins 5

For the potential nightmare that using a moving service can be, Bekins actually did an acceptable job when I moved across country. They met the window of time for delivery of my things. Nothing was brokem. I liked the crew that moved and delivered my stuff. I compared Bekins with the other major moving companies and for my trip, they were the most cost-effective. One of my bikes was stolen from under their noses, but that is not their fault and I was immediately reimbursed for it. Overall I had a really positive experience with Bekiins especially with sucj low expectations.

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magellan
06/27/2000

Bekins 5

I had a very good experience with Bekins when I moved from Florida to San Francisco. For an entire one bedroom apartment's worth of stuff, they gave me a quotation of about $2,000 fully packed - anywhere from $300-500 less than some of the other big players like Atlas and Mayflower. The driver was hardworking and professional, and while they did break two items, my overall experience was very positive.

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