Boost Mobile

Added on 06/18/2004
RSS Icon

219 Reviews

Lethnot
11/19/2011

Boost Mobile 5

I use the Telestial SIM card service "simple Calling" for my trips to the USA. My UK Nokia mobile works great with this card... As well as a US number you get a Global number for use in other areas... Also there is your own free WEB based travel journal and map tracking provided free.

I can recommed this service and you will also get prompt delivery service andsupport after ordering

T. Murray

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 1 Agree / 0 Disagree

ivkings
11/10/2011

Boost Mobile 1

first .. if you (and you will) have to call customer service, they person they use in their automated system sounds uneducated & almost racist. It's like they want him to sound 'hood'.

second .. the phone are just simply crap! You'll find yourself taking the battery out to reboot the phone often - because it'll freeze up or just not work right.
My phone NEVER allows me to speed dial on my first try -- and no, my phone is not sleeping -- it happens no matter what. VERY annoying ... & some days I'll try to use my speed dial & the screen shows the call 'connected' but it's NOT .. although the call got rec'd, the other person hears nothing from you & you don't hear them!

third .. the internet is laggy! It doesn't matter where I am -- it's all the same.

fourth .. EVERY month my phone gets shut off!! I have my phone on auto pay system .. & it's been 5 months & not ONE time has it ever worked -- I'm stuck calling -- which by the way it why I get annoyed at & hate boost mobile like i wrote at the top of my list -- each time customer service can't explain what happened, they apologize & thats that -- sucks!

fifth .. calling 411!!!! wow .. try it some time. If you think it's going to save you time to call 411 forget it -- you're stuck listening to commercials, then the prompter asked if you want to be connected to the business that just played on the commercial!!!! wow really --- like that's the reason i called 411!!?? NOT .. just f'n connect me to wtf info I called about!

I went from Verizon to Boost -- IT WAS NOT A BOOST!!! IT WAS A LET DOWN!!! Thought i'd save $, now I get headaches!

PIECE OF CRAP PHONE ... CRAP BUSINESS ... JUST CRAP

Add your Vote:

Votes on this review: 1 Helpful / 0 Funny / 1 Agree / 0 Disagree

slamdawg9
08/12/2011

Boost Mobile 4

I don't know what all the negativity is about, but then again, I'm not a tech-savvy kind of guy, and I only use my phone to..you know, TALK on. As far as that goes, Boost Mobile has been perfect for me. No dropped calls, just 50 bucks a month, pretty good coverage, etc.

I would rate them a 5, but I'm giving the nay-sayers the benefit of the doubt here, as I have never even tried to use the internet and texting features, and have no need to. (I'm retired) Maybe people *have* had trouble there. Buf if all you need is a dependable phone for a great price, Boost Mobile is definitely the way to go.

Add your Vote:

Votes on this review: 5 Helpful / 0 Funny / 1 Agree / 4 Disagree

dallasconsumer
08/11/2011

Boost Mobile 2

Inflexible system for adding or removing options. Service turned-off by mistake when money is in account. Many calls have too much static even under ideal conditions. Had no service for over 2 days due to tower outage. Customer support is friendly, but never actually resolves the issue.

1. My elderly friend, for whom I had set up service with Boost, complained about having problems making calls for a week or so and then her phone went down for at least 48 hours due to a tower outage. I've had cell phones since 1993 and I've never had my service go out for more than a few hours. If you google "outage dallas texas sprint", you will see others who had this problem. Boost would not provide any information other then that the closest tower was out and it would be repaired "soon".

2. I was on the automatic monthly plan which charged my credit card each month. I also had deposited $60.00 in my account. When I canceled my credit card, I expected that money in my account would pay my $50.00 monthly payment. I discovered this was not true when Boost turned off my phone for non-payment. It makes no difference how much money you have in your account, if you are on the automatic monthly plan, they will turn off your phone if your credit card fails. This is outrageous to me. There excuse is that this is the way their computer system works. No real apologies from them, just there typical customer support people who are always polite and "helpful" while they wear you down into giving up pursuing what you wanted.

3. My elderly friend had the $5.00 per month international option on her account. I went on line and added the $10.00 per month international plus option to her account so that she could call Europe. The system scheduled it to start at the next billing period. Since her bill had just been paid that day, this would be a full month away and she wanted to make some call to Europe. So, I called BoostMobile. They said that if I added $10.00 to her account to pay for the current month, they could activate the international plus feature immediately. They transferred me to someone who could accept the payment, which turned out to be $11.03 instead of $10.00. Then, when I asked to have the international plus option activated on my friends account, I was transferred to the department that could activate the option. Then, I was told that the international plus option could not be activated because the international option was already on the account, and since it had already been paid for, it could not be removed so that the international plus option coul be activated and I'd have to wait for the full month until the next bill when the international option would be removed and the international plus option could be activated. At this point, I asked for a refund, since they took my money on the premise that they would immediately activate the option and after I paid, they then told me they couldn't do it. I was again transferred to another department where I explained the situation, and was told that Boost does not give refunds. When I insisted, they said they would connect me to a department that might be able to help me. I waited on hold for an extended period of time and finally hung up. - At this point I had been on the phone with them for 2 hours. So, I contacted them through their webform asking for the refund and their response is that I have to call them again and beg for the refund. In the first response, they gave me the wrong phone number. On the second round of webform contact, they then gave me the phone number and the name of the department I was to telephone. I again contacted them via the webform. They have the records of phone calls and webform contacts. They understand the situation. They have my credit card information, but there only response is that I have to phone them to get the refund. They could refund the money based on what they have, but they won't. As I said, I was on the phone with them for 2 hours already, yet their only response is that I must again call them. BY THE WAY: If you have an international option, you have to go onto the BoostMobile website and check each phone number you want to call to see if that phone number is included in the international plan. Just because Germany is included, doesn't mean that the phone number you want to call is included. My friend doesn't even have a computer. I took her to AT&T yesterday to get new service and a new phone.

4. Frequently, I will get static on a phone call and I have to hang up and call the person again. This occurs even when I have the strongest signal and I am not moving. That would be expected in a moving car, but not sitting on the patio, in a cafe, or in your living room.

Add your Vote:

Votes on this review: 2 Helpful / 1 Funny / 1 Agree / 1 Disagree

RESPECT420
07/12/2011

Boost Mobile 2

I been with Boost for about a year now. Didn't have any issues until a few weeks ago. I noticed I wasn't receiving any calls but then my Voice mail would go off. I'm thinking hey I didn't even hear it ring. So I suspect its been doing that for a while now. Now I just noticed. Then last night was IT for me! When I noticed ONLY my voice mail would go off. Text's taking forever to even go through. It took me literary 10 mins!! Before one actually went through!! Calls being dropped over & over again. No telling how long this has been really going on, and how many calls I have missed. So that alone in about a year. Didn't even bother with customer service after all the HORRIBLE REVIEWS I just read. UNBELIEVABLE! Well they truly do suck! I wish I had read the reviews 1st. Back to AT&T! Never had no problems there! And they have the same $50 Unlimited plan. Which was the only reason why I joined Boost. Good luck to every one out there!

Add your Vote:

Votes on this review: 4 Helpful / 0 Funny / 1 Agree / 1 Disagree

Str8tup
05/24/2011

Boost Mobile 1

Boost Mobile opened the door to thieves by introducing their plan.
1. The phones cannot be traced if stolen
2. If you ask them to suspend service it may take you 4 or more phone calls to get this done, no one there does what they say they will do when they say they will do it.
3. Anyone and I mean anyone can get your pin number. All they have to do is call Boost and request the lost pin be sent to the text messager. Wala account access!
4. Worse than that, the people at Boost do not bother to compare notes on your account to make sure they are talking to you. Someone even of the opposite sex could call and as long as they have your 10 digit number they can give any fake name they want and they can get the pin, and access through the Boost Mobile team.
5. Boost cannot offer you any security for your account because they do not have any in place. You never talk to the same person twice and they never really help you.
6. Their answer to account security is to note it on your account and supposedly talk to someone from corporate you have no access to.
7 So, the Boost Mobile Team only actually caters to thieves.

Add your Vote:

Votes on this review: 7 Helpful / 2 Funny / 5 Agree / 1 Disagree

dubstephh
05/24/2011

Boost Mobile 1

i have the incognito. i thought it would be so cool and fancy compared to the past ones that all broke within less than a year. but this is worse than the other ones. the internet is SO slow. youtube takes forever to play videos, and it doesnt even let me pause/rewind/fastfwd. the flip hatch is already starting to squeak and when i open and close it, it's super loud. the camera is horrible quality and the the pictures are always dark. picture messaging takes forever. call quality is so bad. most of the time, i dont even recieve the calls when people call me. same with texts. the only thing thats good, is the reflective front. the end.

Add your Vote:

Votes on this review: 0 Helpful / 1 Funny / 2 Agree / 0 Disagree

dgbanning2
05/20/2011

Boost Mobile 2

I have friends and family members on every network, Every provider has problems, such as Verizon, they are now cutting the unlimited data plan, and guess what, they are going to TIER Pricing in the summer of 2011, and they have no flat rate plans for Smart Phones at all, but I do agree with some of these people and say that boost is the worst for 50.00 or 75.00 a month they should get better service, better phones, and Customer Service, but again as you say you get what you pay for, Their has to be a Company out their that has consideration for the customer and give them better pricing than those that keep wanting more from us.

Sorry we can not all be satisifed with our pricing plans, maybe those who want to complain, should check out page plus out of the verizon network, or just straighten up your credit and
go to a contract so you don't have to do prepaid any more, or better yet just deal with it and
quit complaining, yes we have people that just want to make money, but at the same time
don't you with out that pay check you could not do in life what you do.
we either get good pricing for phones and bad service, or we get good phones and bad pricing,
and we all know that we can not have both, So good luck to all of you on the Boost,Nextel,Virgin,
Sprint Network.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 2 Agree / 2 Disagree

JLS1968
03/07/2011

Boost Mobile 1

The worse service ever, you get what you pay for I know but this beyond bad...Dropping calls and the internet on my blackberry forget about it I could walk to the net faster..

Add your Vote:

Votes on this review: 10 Helpful / 3 Funny / 7 Agree / 5 Disagree

Brittany1
02/19/2011

Boost Mobile 5

Got boost mobile about a year ago... Crappy phone called customer service and all they did was a reset that never worked... Then they told me that the only way to fix it was to delete my account and get a new phone number... So after I went through the trouble of transferring my number I found that my phone STILL didnt work so I called customer service back only to have a representative yell at me in Spanish!!!!!! Never get boost mobile it's not worth your time!!! Had AT&T for a couple of months awesome service!!


.

Add your Vote:

Votes on this review: 14 Helpful / 5 Funny / 3 Agree / 6 Disagree

LCallahan10
02/16/2011

Boost Mobile 1

The man who set my phone up was really nice. I wanted the international add on so that I could call my husband who is in Afghanistan for the military. He failed to mention to me that you can't call international cell phones. So I called the customer service which took me over an hour to speak to a real person. All he said he could do was refund me the 5.00 for the international add on. I paid 140.00 TODAY for a phone and plan and everything so that I could call my husband which I cant even do. He said he could only refund me the 5.00 because the rest of the phone worked. I already have verizon. What do I need two phones for that do the same thing? Worst experience I have ever had. Now I am out 140.00. Thanks Boost!

Add your Vote:

Votes on this review: 10 Helpful / 1 Funny / 6 Agree / 5 Disagree

Roxanna Gr
02/14/2011

Boost Mobile 1

1 star

My husband has boost mobil and has the most difficult time with
customer service. It's very hard to get to a person and when he
finally does the reps aren't professional or knowledgeable.


Roxanna Grimaldo

Add your Vote:

Votes on this review: 11 Helpful / 0 Funny / 13 Agree / 3 Disagree

dknewman
01/16/2011

Boost Mobile 1

BE AWARE THAT BOOST MOBILE DECEPTIVELY ADVERTISES THE ABILITY OF ITS PHONES TO MAKE INTERNATIONAL CALLS.

BOOST MOBILE PHONES DO NOT SUPPORT CALLS TO MOST INTERNATIONAL COUNTRIES.

CHECK TO ENSURE THAT THE BOOST MOBILE PHONE THAT YOU WANT TO BUY WILL ACTUALLY CALL THE COUNTRY YOU WISH TO CALL BEFORE YOU PURCHASE A SERVICE PLAN FROM BOOST MOBILE. ONCE YOU PURCHASE A SERVICE PLAN FROM BOOST MOBILE THEY WILL NOT REFUND IT FOR ANY REASON.

We were sold a Boost mobile phone with an international rate plan to make calls to India. The Best Buy staff member who sold us the phone did not know that the phone does not support calls to India, which we discovered within 24 hours of buying the phone. We returned the phone to Best Buy but Boost mobile will not refund the $50 monthly unlimited service plan plus $5 monthly international calling plan that we purchased.

Add your Vote:

Votes on this review: 17 Helpful / 5 Funny / 4 Agree / 7 Disagree

greg69
12/25/2010

Boost Mobile 3

the connections are ok u drop calls like all phones in some areas,i drive a truck all over usa in tx i have hours of nothing,but,theres nothing there but desert.overall its same as most phones i've had in that respect.

service?whats that?i dont think anyone works there or they dont have an office,ceo,headquarters?
if you get used to the 74 key sequence to do a task like add some cash..they change it so you have to hit 137 different keys and stay on the phone longer to give them money.i have auto re-boost and i pop on 20$ 4 or 5 times a day or week...i gave them over $4000 this year because my chic is in the philippines. i should be able to pop in 20 or 30 bucks with my eyes closed and not think by now.no way...new menu...again..now they want to offer me preset amounts i have to wait for instead of me just punching in 20# and getting $20 on it...

if..and i do mean if...you ever talk to a real person there please tell me how you got ahold of the condescending liers. is there a shortcut to find them? a 347 digit number perhaps??

now i have been on hold 2 hours listening to some punk ass music for 9 years olds...just trying give them some money on christmas so i can call my chic!!

Add your Vote:

Votes on this review: 9 Helpful / 15 Funny / 6 Agree / 7 Disagree

tlmc1118
12/14/2010

Boost Mobile 5

I've had Boost mobile for 2 years now after my teenager drove me to the poorhouse with our Verizon service. I originally had Alltell for 10 years, and was not pleased when Verizon bought them out. By the way, I have BETTER reception with Boost than with either of them......Loved my i465, upgraded to Blackberry now and love it also. I am in Tampa, Ocala Florida region. This is definitely a good example of just because you pay more for something, doesn't mean its better!

Add your Vote:

Votes on this review: 22 Helpful / 4 Funny / 12 Agree / 9 Disagree

ka19zen
12/10/2010

Boost Mobile 3

Boost is eh, ok at best. Bought my phone on their website for $120, only to see it in Target's ad 2 weeks later for $40, FUDGE!
My p.o.s. phone cannot download any ringtones from any sites other than boost's website. My phone came w/ no alert tones, and boost doesn't offer them on their website, FUDGE!
cell reception is pretty good for the most part except near the military base by my house. and a couple other spots here and there but acceptable.
Oh, and I am sad I wasn't able to take my # with me to boost. it was my dad's number and he passed away 2 years ago.
Their customer service is definitely the worst, ever...once you finally get thru to a live badly speaking English foreigner
if AT&T wasn't so damn expensive, i'd go back to them and my Blackberry. I miss them so : (

Add your Vote:

Votes on this review: 9 Helpful / 5 Funny / 5 Agree / 6 Disagree

Varoush1
11/29/2010

Boost Mobile 1

1 stars

.

Add your Vote:

Votes on this review: 5 Helpful / 3 Funny / 5 Agree / 5 Disagree

manuela4134
11/07/2010

Boost Mobile 3

Have had boost Mobile since may of last year... back then i had the motorola I9 and i had ok reception in my area(Denver,CO)...However, the text messages were really slow and so were the multi-media messages. Then a year later i switched to the Blackberry curve 8330 for $60 a month. I have had Great service with the Blackberry and what really got my attention was how fast the texts are!!
Then school started(high school) and i find out i dont get service in a few rooms and i figure hey i can deal with that its no biggie. Afterwards i find out that Blackberrys cant be left in your jeans pockets because the "buttons are sensative!!"
My phone froze and i had to call boost. after doing some research online i found a website dat gave me da number to directly talk to a boost representative. i got a hold of them and after 3 apparent departments had no idea what was going on they said they would send me a new phone(under guarantee). a week later, nothing arrived as promised. i called and supposably no phone had been ordered!! so i had to re-order it until it finally came a week later...
This new blackberry which was free under guarantee has been working great and had received texts faster than ever until tonight!!
All the sudden it would no longer let me text nor send MMS? it keeps saying "SMS error 98, messagge ID 225... Does anybody know what this means??? will it go away or am i screwed with it?/
Well all in all, boost mobile has good coverage with the Blackberry in Denver Colorado. it has horrible customer service but you have to learn to use your resources and out think the system...Internet! lastly, i am happy with a smartphone with everything unlimited for only $60 a month. However, it has many bad features i hope boost will fix!
REMEMBER I AM IN DENVER CO!! WENT TO NEBRASKA IN THE SUMMER AND GOT SHIT SERVICE!

Add your Vote:

Votes on this review: 13 Helpful / 3 Funny / 3 Agree / 0 Disagree

v0ltr0n42092
09/28/2010

Boost Mobile 1

I Hate BOOST MOBILE!!!!! its the worst ever! their wesite is a list of lies! ive had the seervice for anly a few weeks and i hate it! phone never makes a call and never sends a text! and on top of it all i piad like 150 for a Blackberry i cant even use! i am sad :( but yah dont ever buy boost anyone, it just simply doesnt work!

Add your Vote:

Votes on this review: 20 Helpful / 6 Funny / 23 Agree / 14 Disagree

copie77
09/26/2010

Boost Mobile 1

Worst cell reception ever. I drive from Boston to Springfield Ma every day on the Mass pike rte 90, and every 5 to 10 miles the service drops right out and your calls get disconnected. So in a 90 mile trip, I get disconnected approx 10 times in the same spots every time even through major cities. Very frustrating and I doubt it will ever get better. As soon as I can I will switch to Straight talk which is on the verizon network. Boost certainly sucks and the battery life is equally as horrible. One 15 minute conversation and half the battery life is gone. I have to keep the phone plugged in almost constantly. What the hell is the matter with this company?

Add your Vote:

Votes on this review: 18 Helpful / 3 Funny / 16 Agree / 5 Disagree

Amanda McCoy
09/25/2010

Boost Mobile 5

Bought the Sanyo Incognito not even a week ago and have not been able to have 1 total hour of talk time or texting! I have been on the phone with their Technical Support group every day this week and have yet to get any resolution! This phone sucks! I actually transferred from Cricket to sign up with Boost with a promise that they use all the Sprint towers and the coverage was handsdown the best in prepaid unlimited...boy was I lied to!!

And by the way, I had those numerous conversations with technical support from my 11 yr. old daughters Cricket phone simply because I could not get any service at all in my home!! Imagine that, Cricket is better than Boost!!

I have went through at least 4 troubleshooting experiences, 5 1/2 hours of technical support conversations, and the promise they would open a ticket up for an engineer to come in the area to see if they could find the issue, well guess what, that is yet to happen!!

I spent $400 on two phones and lines of service with Boost a week ago and all they can say is "I am so sorry ma'am..I understand your frustration" What the hell does that mean? You have my money and I have yet to receive what I paid for, how does "I'm sorry" fix this kind of bull-crap?? Just give me what I paid for!!

After today I am selling these piece of crap phones and cutting my losses with this bullshit company and taking my business elsewhere!

Hell if all you have to do is get a name for a company and sell phones, without providing coverage I must be in the wrong business because they have yet to deliver the service!Oh and the useless coverage map, well according to their map I am supposed to have "good" service for my area, yeah right! Total highway robbery!!

If you have a boring life and need someone to talk to or need to tackle a task then sure, buy a Boost phone and I guarantee you will have plenty to do and plenty of time to talk with people who you cannot understand and give you the runaround!!

Add your Vote:

Votes on this review: 20 Helpful / 7 Funny / 17 Agree / 7 Disagree

dreamthiev
09/15/2010

Boost Mobile 1

I ordered a new Boost Mobile phone via their website, and it came with free 3-day shipping. A week passed and I had still not received my phone. I checked my order confirmation email and it contained no tracking information. So, I emailed Boost's customer service to find out my order status.

They informed me they they do not ship their phones, that's done by a third-party company called Brightpoint and I had to contact them to find out the status of my order. They gave me their phone number and I called their customer service.

Brightpoint told me the phone was out of stock and back ordered, none of this information was listed on Boost's website nor did I get any kind of notification that my order was being delayed. They told me that they were waiting for more units from the manufacturer and that they had no clue when they'd get more in. They suggested I call back the following week.

A couple weeks passed and I still hadn't gotten my phone. Finally I called Brightpoint again. The news was the same: No phone. They hadn't shipped it, or even gotten it in stock, and still hadn't the slightest clue when they'd get more. After going through all that they asked me if I'd like to cancel my order. Tired of waiting and frustrated at the craptacular service, I agreed.

That should be the end of the story, but even after that it took a few days and multiple emails back and forth before I finally received a refund for the phone I never got.

Don't order anything from Boost, they don't process their own orders, they have terrible customer service, and they the whole thing is just a pain to deal with.

Add your Vote:

Votes on this review: 25 Helpful / 4 Funny / 19 Agree / 8 Disagree

FUCKBOOSTMOBIL E
09/06/2010

Boost Mobile 1

I hadn't had service in about 3 months. The phone was bought a little over 6 months ago. I paid the $50 monthly fee and a $10 service charge this morning. The phone was working fine before I reactivated. I was told to turn off the phone and turn it back on. As I tried to turn it back on nothing happened. So I plugged it into the charger. It wont recognize the charger now. So I call Boost back and after going through 3 different departments I was told the only thing they could do was have me ship it to them to fix it. Not only that but the 'manager' of the customer service department acted like it was my fault it was broke and assumed i had it laying around on my floor or something.They would not give me a refund or in anyway seem like they cared. So I spent $63.57 for them to break my phone, maybe if i bend over they can fuck me in the ass! Fuck Boost Mobile and there SHITTY SERVICE!

Add your Vote:

Votes on this review: 22 Helpful / 23 Funny / 18 Agree / 12 Disagree

wb33463
08/30/2010

Boost Mobile 5

I have the Blackberry service with Boost and love it. Works the same as my ATT service did for $50 less a month and that's with unlimited service (which I did not get from ATT for $111 a month).

I am located in the Tampa FL area.

Add your Vote:

Votes on this review: 21 Helpful / 5 Funny / 11 Agree / 14 Disagree

cblaise
08/30/2010

Boost Mobile 1

Boost Mobile is a terrible service. I'm a college student, and my mother put the phone bill on me almost a year ago. Boost mobile was $30 cheaper than the other services...

Have you ever heard the term, "You get what you pay for,"? Well, with Boost, you get what you pay for. I can't believe their advertisements didn't send me in the wrong direction in the first place. No one I know has Boost, so I can't "walkie-talkie" anyone. And, just as everyone else says, the service is terrible. I would tell my friends, "Sorry, my phone just loses service whenever it feels like it."

The phone is AWFUL. You can't send or receive messages while talking on the phone. Besides that, the phone is slow and sometimes it gets confused when receiving messages... It just sucks. I paid $140 fora phone ALONG with the phone service, and it was just crap.

As a college student, and someone who texts and makes phone calls often, I am very unimpressed. Fix your junk, Boost Mobile.

Add your Vote:

Votes on this review: 19 Helpful / 4 Funny / 21 Agree / 14 Disagree

ironheadf
08/29/2010

Boost Mobile 2

TERRIBLE reception if your not around the immediate metro areas, web service is even spottier. I like the price,,with web, text, talk that part is very good. If you dont leave the cities,,,its ok.

Add your Vote:

Votes on this review: 11 Helpful / 3 Funny / 16 Agree / 7 Disagree

Frustration
08/22/2010

Boost Mobile 1

Had phone about 2 weeks -- 90% of time trying to make a call got message - "the code or number you dialed is incorrect - try again." It worked ok on incoming calls - phoned customer service - fella did his best to get phone to work - but seems he was not familiar with the newer model i had - could not solve issue- after well over one hour I returned camera to store - but lost my $50 card fee should have purchased the 19 dollar card-- design of camera was good - that was about all.

Add your Vote:

Votes on this review: 4 Helpful / 1 Funny / 14 Agree / 8 Disagree

Maria123
08/05/2010

Boost Mobile 1

I live in MD and so far the customer service is just horrible! A lot of dropped phone calls, can't have a decent, reliable conversation inside the apt. 'cause the connection breaks up, it's just a nightmare! I use to have Metro PCS in FL, and it was just awesome! unfortunately they don't have coverage here yet. I do not recommend Boost and will definitely switch to another cell phone service provider.

Add your Vote:

Votes on this review: 19 Helpful / 0 Funny / 17 Agree / 7 Disagree

GINAPIBS
07/31/2010

Boost Mobile 1

VERY BAD .. I GOT IT NOT TOO LONG AGO , BUT I GOT DISCONNECTED VERY EASILY ...EVERY DAY , IN ANY PHONE CALL , DEPENDS ON WHERE I MOVE AROUND THE HOUSE , IN THE SCHOOL , DRIVING EVERYWHERE .....BAD BAD RECEPTION , SIGNAL .
GOOD PRICE , BUT STILL U ARE PAYING AND NOT GETTING ANY SERVICE AT ALL .

I WENT TO THE STORE IN CENTREVILLE , VA 20124 , THEY SAID TEHY WILL CALL WITH A SOLUTION ...2 WEEKS AGO ...NOBODY CALL NEVER AGAIN .....UPSET , AND PLANING TO CHANGE TO ANOTHER SERVICE PROVIDER

Add your Vote:

Votes on this review: 11 Helpful / 4 Funny / 25 Agree / 8 Disagree

RockerDown
07/25/2010

Boost Mobile 1

The service was fine in terms of it's technical capability but...

The phones SUCK. They were falling apart on my wife (who is a dainty little thing and not nearly as hostile with her stuff as I am with my iPhone - and before you get mad, she has an iPhone now so chill).

The Credit Card constantly "accidentally" double charges!!! And they won't refund you - they just apply it to your next bill - but then they automatically bill you so they are always hanging out with about 100 bucks of your money that they won't give back until you "use it". It is like they forced you to pay a first and last months deposit on your fricking phone bill.

Customer service.. hahahahahah. The customer service is a joke. Their website won't allow you to make any meaningful changes, their phone system is an endless loop with no clear directions on how to get a real human being and when you finally figure out you are in an endless loop and just start mashing the "0" and star buttons you are chewing on your teeth and making your dentist lean forward in his "new-Yacht" anticipation pose.

Then, after some miracle of epic proportions Moses himself would stare aghast at, you actually get a message saying they are transferring your call to a live operator... click... dial tone... FUDGE!

And then you do it again in the vain hopes you recall that magical desperate configuration of button-mashing glee.

You don't.

Teeth gnash.

Dentist's Yach-Anticipating stupor

More button mashing.

"You are now being transferred"

Whoa! I got someone! This someone assures me he has accomplished my tasks and will now transfer me to the "Credit Department" to get my refund for the over charges...

I was calm before he did the transfer. I knew what was up.

I was back in the voice mail system, not the Credit Department.

The really really sad thing about this rant is that my rant is 100% true. It may seem like I embellished, but I did not. Not one bit. Not at all.

Add your Vote:

Votes on this review: 27 Helpful / 30 Funny / 24 Agree / 8 Disagree

Darryl Ivery
07/15/2010

Boost Mobile 1

no service and bennettsville s.c,,,646-404-7648,,darryl ivery

Add your Vote:

Votes on this review: 3 Helpful / 3 Funny / 8 Agree / 8 Disagree

bhoff17602
07/12/2010

Boost Mobile 5

Wow I can't believe all the negative things I am seeing about boost. A few years back, I had a contract with Nextel and had the most horrible service of any of the providers. Constant dropped calls and customer service just didn't care. As soon as my contract was up, I moved on to Verizon. They were reliable and I really didn't have any problems with them at all, except for how expensive my bill was every month. I felt like I was getting raped by Verizon every month for 2 years for a mediocre phone. I then started shopping for pre-paid phones, and at that time it was very unfortunate that Boost had the cheapest plan $50/month unlimited everything. At this time, I didn't understand why I was going back to Boost/Nextel. I bought the i465 and signed up for the monthly unlimited plan. I have never been happier with any other cell provider like I am with boost. I absolutely love the service. Yes, sometimes the text and internet are a little sketchy, but I never get dropped calls, I always have service, and the one time I had an issue with my phone, I called Boost and they resolved the problem right away. There are many reasons people switch to boost. You cant get approved for a contract, you are sick of paying expensive bills every month, etc. PEOPLE STOP COMPLAINING SO DARN MUCH!!!!! It is 50 a month for unlimited everything. Of course it's not going to be as good as the service you had before where you were paying more than double that. It's only logical. Just think about it, no matter how much you talk, text, surf the internet, or use the walkie talkie, or do anything that is possible with the service, your bills with tax will be $53.00 NO MATTER WHAT, and if your bill is ever more than I will blow you(except for blackberry users, nice try though). I really have nothing to say that is negative about them. If you people want to pay $100+ a month for service that is a little better, than go ahead and stop whining about boost already, and move on. Every day, I hear about somebody new that switched to boost. They must be doing something right. Boost just recently unveiled their first android powered phone, which I just ordered online and I can't wait for it to arrive. I think I am a lifer with Boost. Keep up the good work and don't let these whiners bring you down. I hope some people find this helpful.

Add your Vote:

Votes on this review: 63 Helpful / 18 Funny / 29 Agree / 29 Disagree

Lisa Shipm
07/08/2010

Boost Mobile 4

I bought the blackberry from boost. The blakberry plan is $60 per month. I have no problem with the service. It picks up good everywhere I go. Texts are sent and received without any problems. The
blackberry freezes up sometimes when trying to send pictures. My friend who has a blackberry with T-mobile experiences the same thing. So evidently this is common when using Blacberrys It's only a minor problem. I love my Blackberry..

Add your Vote:

Votes on this review: 15 Helpful / 2 Funny / 16 Agree / 15 Disagree

chiswicklondon
07/07/2010

Boost Mobile 1

Worst phone I have ever had.... Calls drop... loose signal.... text messages come thru 2 days later..

It says you have email.. I get emails that are old.. can not get current ones.. PHONE STINKS!!!!

Add your Vote:

Votes on this review: 9 Helpful / 2 Funny / 23 Agree / 10 Disagree

tfsbecause
07/07/2010

Boost Mobile 1

I will stick with Straight Talk, they use Verizon towers and the service is pretty good. The internet is kind of slow but it could be the phone I have. $45+tax so it's less than $50.

I was looking to get a phone for my daughter, thought I'd check out Boost and see what they have to offer as far as phones and the capabilities, but I pass.

Add your Vote:

Votes on this review: 6 Helpful / 1 Funny / 14 Agree / 14 Disagree

Luper007
07/05/2010

Boost Mobile 1

For you Boost Hatters, dial 611 and after hearing the introduction just dial 88 it goes direct into to costumer service no running around. go get them, we all should do at once to see if we can crash theit system, kkkkkkkkkkk

Add your Vote:

Votes on this review: 4 Helpful / 13 Funny / 10 Agree / 12 Disagree

mynameissteve
07/04/2010

Boost Mobile 1

TOP 3 REASONS WHY I HATE BOOST MOBILE:


1) YOU MUST WEAR YOUR PHONE
For some ungodly reason, the new Boost phones only get 3 rings before it goes to voicemail AND YOU CANNOT CHANGE IT. Since you don't have enough time to get to the phone, you can never set it down. Hell, I can hardly get the phone out of my pocket before it goes to voicemail. Maybe they cannot afford to let it ring 5 or 6 times???

2) THOU MUST CHARGE.
As far as talk time goes, Boost Mobile phones have the Wost Battery Life EVER. (Thanks Motorola). I have had the i290, i356 and currently the i465. They all need daily charging. Now here's where the problems start- how can you charge your phone when you're supposed to be wearing it??? The simple answer is: YOU CAN'T, so you find yourself running across the room, knocking things and people over to answer your phone on the 3rd ring. Next.

3) THEY WON'T...THEY CAN'T GO AWAY!
Those annoying calls from "Private" and "Anonymous" people (stalkers) are here to stay. That's right, there is no option or way to disable calls from blocked or private numbers on boost mobile phones.

4) BITCH SLAP!
I have experienced some bad customer service in my time, but Boost Mobile takes the cake. They simply DO NOT LIKE PEOPLE and talking to customers is OUT OF THE QUESTION. The customer service hotline is set up to make sure that you NEVER GET A REPRESENTATIVE. There is a specific key sequence of oh... 25-30 or so keys that you have to press and even if you know which ones they are, you STILL have to wait until the robot is done telling you ALL THE MENU OPTIONS. If you press the button while he's talking, he'll tell you to wait until he's done talking and then start over. Make one single mistake and he will terminate your call and tell you to call back later. Once you get a rep on the phone THERE'S NOTHING THEY CAN DO FOR YOU BECAUSE THEY DON'T KNOW SHIT! "Call Motorola" is their universal answer to all things.

God, I hate Boost. Stupid chirp is the only reason I bought the phone.

Add your Vote:

Votes on this review: 19 Helpful / 28 Funny / 24 Agree / 17 Disagree

dmv
07/01/2010

Boost Mobile 2

-Purchased the Sanyo Incognito phone.
-Got the $50/a month unlimited everything plan.
-Couldnt afford it one month.
-Tried to downgrade to the famous $1/a day.
-Found out that this particular phone i purchased doesnt allow for the $1/a day plan.
-While every other phone does?!
-Didnt see that in the small print.
-When they advertise the $1/a day plan they dont mention that it can only be used with certain phones.
-I mean why am I not afforded the same luxuries as every other boost mobile customer, with a different phone.
-Doesn't make any kind of logical sense, whatsoever.

Add your Vote:

Votes on this review: 9 Helpful / 5 Funny / 13 Agree / 17 Disagree

fdbaus
07/01/2010

Boost Mobile 1

Decided to try Boost Mobile a week ago. I looked up my address in their coverage map and it said "Best Service". Put down my $50 for a month of unlimited everything.

I have not had 1 single successful phone call. Approx 10% of calls = "network busy". Approx 20% of the calls were dropped in the first few seconds. For the rest, I could only hear every second or third word.

Don't even think about this company...$50 is NOT a bargain if the service doesn't work at all.

I asked for a refund and have gotten the expected runaround. Outside of that I'd say the customer support folks do try to be helpful and are courteous...and pick up the phone reasonably quickly.

Add your Vote:

Votes on this review: 12 Helpful / 2 Funny / 14 Agree / 9 Disagree

southofoar
06/29/2010

Boost Mobile 2

Ok, my issue with boost is not their customer service or phone reception. It's the text and internet. which is the whole reason I got the phone. It takes forever to send and recieve texts. I get an error message everytime some one texts me while and I have an outgong message. It says downloading forever when I have one incoming and a lot of the time I just plain don't get them. The interent is a joke. half the time it says the service is restricted to premium users even though I was at the site 2 min before. I try scrolling down and nothing will happen til literally, not an exageration, 2 minutes will go by and then it will scroll down. Right now i can't even use the facebook site at all. It works just fine on ther phones so I know it's this one. GRRRR. Oh and sometimes my phone won't ring untill the person leaves a voice mail 3 words- Piece of crap!!!

Add your Vote:

Votes on this review: 8 Helpful / 2 Funny / 13 Agree / 7 Disagree

fredamarty
06/29/2010

Boost Mobile 4

I have had Boost for exactly 3 weeks and I can't stand it! I looked up online before deciding, to check the coverage area and my area was good. I have hardly any signal at all in my house or yard! When I do get my messages, it's 2 days later (no exaggeration) in areas with a great signal. I set the Java Ap alarm clock and it shuts the phone down frequently in the middle of the night and I'm late for work! Customer service guided me through the master reset many times to no avail. They also tell me they can't refund the money for the 3 week old phone but they say the problem could be with the phone and could send me a replacement. I will not pay another 50.00 for another month of problems.

Add your Vote:

Votes on this review: 7 Helpful / 2 Funny / 12 Agree / 7 Disagree

PISSEDOFF1940
06/21/2010

Boost Mobile 1

Boost Mobile is a bunch of non-english speaking pricks. DO NOT put any money on your account and expect to get it back if you cancel your service. I sent an e-mail the day before my next bill was due to cancel my service and get the balance of $ 75.00 sent back to me. I even asked them on the e-mail to call me to confirm they received my e-mail (using their web site contact information) but no one called. EVEN though THEIR web site states they will contact you back within 12 hours. This is bullshit. When I spoke to their account rep and a supposed supervisor, I was told "you had money on your account and you will not get it back". This is typical of these bastards. I will tell everyone I know not to get Boost Mobile.

DO NOT EXPECT ANY SERVICE AT ALL FROM THESE IDIOTS.

Add your Vote:

Votes on this review: 22 Helpful / 7 Funny / 22 Agree / 14 Disagree

jonwilson
06/15/2010

Boost Mobile 1

boost sucks dick ,balls,ass holes and all.the service totaly sucks.no bars no where.they can take this blackberry and shove it up their tight asses with no lube

Add your Vote:

Votes on this review: 8 Helpful / 37 Funny / 19 Agree / 19 Disagree

CMGiles
06/15/2010

Boost Mobile 4

I had Nextel service for 12 years. The last couple of years I paid $99 a month for unlimited everything with Nextel. I decided to switch to Boost to get the same unlimited plan for $50 a month. I have had no problems with Boost at all... same service as Sprint/Nextel... Better monthly plan and nicer phones for less expense. I bought the I465 and have no complaints!

Add your Vote:

Votes on this review: 21 Helpful / 0 Funny / 19 Agree / 15 Disagree

NanYork
06/15/2010

Boost Mobile 1

Lies! I am a conscientous consumer and checked all month-to-month plans and chose boost because of its coverage area and price. I was disappointed when I had a lot of 'No Service' areas when my Verizon carrying friends had 4 bars.

Inconvenient! I got notices that I needed to re-boost, and could do so from my phone. But first you have to 'Add funds to your account' and then re-boost. If you get confused, which is easy to do, you could find yourself adding funds a 2nd time creating a Credit Balance.

Robbery! I was informed by customer service that I would not be refunded any credit balance because this is a pre-paid service. Yes. I understand that. But if I'm not using their service, you should expect to have any credit balance refunded. I'm sure it's in very smally print somewhere on page 127 of the Customer Agreement. But it is an unconscionable policy.

I do not recommend boost mobile for any reason.

Add your Vote:

Votes on this review: 14 Helpful / 2 Funny / 15 Agree / 18 Disagree

wowreallytheys uck
06/05/2010

Boost Mobile 1

okay so i have had boost for less than a year now and since i have switched to there company because of the unlimited plan that is extremly cheap, i have had nothing but problems. first off, i understand that you may be looking for somthing a little more in your budget area because yes phone service is expensive, however if you pay cheap you get cheap. I have purchased 2 boost phones in less than 1 year and both of which have completly stoped working. okay so first this is what happend i got my first boost phone which worked great for about 2 months, and then all of a sudden, i wasnt hardly getting reception, then people would send me text messages that i wouldnt get til 5 days later, than people would call me but my phone would not ring unless they left a voicemail. so i decided to get a new phone because i figured that i had done somthing to it myself. so i got the new phone and again the same thing happend. and no i have never droped my phone or anything. to top all that off when i called boost to complain and have them give me a new phone, the representative i had spoken to was completly inappropriate. he flirted with me and was asking if i had a boyfreind and where i lived and if i was hot. REALLY. so i hung up and called back, then i got a person who didnt even speak english and then tried to help me and called me on another phone to diagnose the problem and he couldnt so he called me back on my boost phone and then told me that since i received the call, my phone worked. IM SORRY BUT NO MY PHONE STILL DOES NOT WORK OF COURSE IT WILL WHEN THE COMPANY IS CALLING YOU. DO NOT GO THRU THIS COMPANY OR YOU WILL PAY MOER THAN AN ACTUAL PLAN YOU ARE ALREADY ON. AND SERIOUSLY I HOPE THAT BOOST READS THIS BECAUSE YOUR PHONES AND SERVICE IS CRAP AND YOUR CUSTOMER CARE PEOPLE ARE COMPLETLY HORRIBLE AND IM DONE

Add your Vote:

Votes on this review: 26 Helpful / 14 Funny / 22 Agree / 15 Disagree

charlestilley
06/02/2010

Boost Mobile 3

I think the boost mobile plans and pricing are the best, but I have to say with cheep plans comes cheep electronics. I purchased the most expensive phone boost offered and It was the biggest peice of junk I've ever owned, first the mics. quit and I had to resort to bluetooth to even use the darn thing then my camera totally quit on me when I pushed my camera button my phone would log on to the internet then my camera totally disappeared and I couldn't find it in my menu settings or my media center then one day the screen went white and the darn thing quit working all together. It's almost like motorolla (pardon my french) "half assed it" when they filled the orders for boost phones and they were put together by children instead of technicians. Everyone I've talked to say's the same thing about there phones. I think boost should force motorolla to replace the phones that were junk and award boost customers who were tricked into purchasing the more expensive phones and then forced to buy another phone when they broke down.
Another thiong boost should do is to make the answering service have the abillity to be turned off so that the customer can decide to have the darn thing on when they want or off if they want. All that would have to be done is the option can be added to the main menu options when your in your voice mail.

Add your Vote:

Votes on this review: 9 Helpful / 3 Funny / 12 Agree / 4 Disagree

Michael Ka
06/01/2010

Boost Mobile 3

I read all of the reviews here and did a lot of research. (a lot, of course, is a relative term) Yes, I don't doubt people have had their problems. But, search around and do your 'reviews' research and you'll find horror stories from every single carrier out there. I decided to still try Boost. (the price was definitely right)


I walked into Radio Shack, picked out my phone and checked out. The employee called customer support and had a live voice withing 2 minutes. Tops! In order to get my phone number transferred, I needed to have my previous account number. (which I didn't) I got my account number and the employee called back. Again, a live voice answered in under 2 minutes. Everything went perfectly and I was told my number would be transferred within 24 hours.. However, by the time I returned to work (roughly, 10 blocks) my phone number was already active. I purchased my minutes and I was up and running..


The service in my area has been perfect. I had to call support once and they were on the phone with me within a couple minutes and answered my questions and the person who helped me was very courteous and spoke English perfectly.


I have been and will continue to recommend Boost Mobile.

Add your Vote:

Votes on this review: 32 Helpful / 1 Funny / 14 Agree / 15 Disagree

randommaxx
06/01/2010

Boost Mobile 4

I use boost mobile since over four years. Over this time I had different experiences:

I started with an iden walkie talkie pay phone as i arrived in the united states in 2005. I had bad problems with their network. dropped calls, no connections in certain areas. i lost connection even in irvine (boost mobiles headquarter is located in irvine).

i had that phone a while and switched to speakout (7eleven) wireless for a few month. i switched back to boost as they started their unlimited web + talk + text plan with the w385. the w385 was very expensive, but very reliable on their cdma network. i had opera and google maps installed, but the small screen and the numeric pad was a pain in the butt.

My unlimited plan started with 70/month and was automaticly lowered over the time to 50/month, great! Even though the plan was great, i was thinking about to change to another provider to get a better handset. - but then, boost came with the blackberry.

i bought this year their blackberry 8330 which is great, except, that the blackberry service cost 10 bucks per month extra. but i have g3 internet and everything unlimited.

i like the 8330, the screen and the keyboard is great. google voice is running on it and i am addicted to the blackberry service. boosts navigation software is crap, the space for apps is limited and wifi is missing.

summary:

variety of phones needs improvement.
phones are outdated and overpriced.

their iden network is crap, when you want the better network, get a cdma phone!

the service is ok, auto-reboost is convinient.

Add your Vote:

Votes on this review: 14 Helpful / 3 Funny / 10 Agree / 2 Disagree

DAMAZING00
05/28/2010

Boost Mobile 5

WELL I AM NOT THE TYPE TO POST COMMENTS ON ANYTHING , HOWEVER I LOVE THE HEX OUT OF BOOST MOBILE. LET ME JUST LAY DOWN THE FACTS: 1) UNLIMITED USA CALLING. 2)UNLIMITED WALKIE TALKIE (IF YOUR PHONE HAS THE FEATURE) 3)UNLIMITED WEB USAGE 4)UNLIMITED TEXTING. NOW TELL ME WHAT OTHER COMPANY CAN BEAT THAT AT $50.00 A MONTH AND NOT A PENNY MORE! LET ME ALSO ADD DID YOU KNOW THAT NEXTEL OWNS BOOST MOBILE AND DID YOU ALSO KNOW THAT SPRINT AND NEXTEL COMPANIES ARE MERGED SO YOU WILL ALWAYS GET A GOOD SIGNAL. THINK ABOUT IT WHY PAY MORE? SPEND YOUR MONEY ON SOMETHING MORE WORTH WILD LIKE YOURSELF YOU DESERVE IT!

Add your Vote:

Votes on this review: 6 Helpful / 2 Funny / 10 Agree / 19 Disagree

219 reviews!     « Previous  |  Page    of  5  |  Next »

view stats
2.44
average based on 221 ratings