Kroger

Should be a minus 100. I was an employee at Fred Meyer. A store in the Northwest, Kroger had purchased sometime in the mid-late 90's. we were in a high volume store. I worked in the deli, customers would complain all the time. Management would write us up for that, and ignore anything we said. To be honest they could dang near write us up for anything, and fire us for pretty much the same. For quite some time the store director was picking on me, and would use me for her entertainment I was going to her office at least once a week, and she would accuse me of something either the customers had said I did, or other employees said I had done. Then she would tell me "I am no better than anyone else," and also "I am not what Fred Meyer wants." She had kept telling me that I was going to be fired. Saying I was to slow etc. So one day she fired me. After awhile I started collecting unemployement. It was approved. However recently I have received a letter disputing weather I was fired or not. My store director may have lied to me. I have since stopped filing my weekly claim, due to the fact that I do not want any association with them anymore. I had also forgotten one of there policies was to not spread rumors, while sitting in the store directors office, with the doors closed, she would tell me that the other employees are saying I would do things, that were not true. most of the people I work with were young high school drop outs.

Ok so heres the deal. I took this job afer being laid off it was the first place to call me. At first everything was good, easy work enough hours ect. I busted my ass and got a decent promotion to a department head, better money 40 hours all seemed fine. Then came all the bull. The company management is so disconnected fom the employees and the daily operations of the buisness that its a complete joke. Almost every action, inspection, audit or new catch "buzz word" at the time completely contradict each other. The products are unreliable to get in to stock yet they refuse to admit to me twice that things flat out where not coming in. I have seen them cut clerks hours at an alarming rate over the past few years. It seems like head company management would rather talk about getting the job done then letting its employees actually work. I would not recomend this as a good company to work for unless you go in fully prepared and expecting to be screwed over at every oppertunity.

I don't wish to give my name. But if it doesnt have proper punctuation, spelling etc then idc im in my bed comfortable and dont feel like stretching my wrist lol but here goes my review and opinion. I have been working at Kroger since August of 2009. Since then id say management hired at least 15 new people. No problem. Actually the new people are also very cool to work with. Having fun makes the day go by faster. But everyone including every manager supervisor is pretty cool. One was named Jennifer, she was a OCD freak who wanted ever single loose plastic bag used before you used the ones already in perfect condition on the rack. If it had spilled food on it.... Clean it off. THANK GOD SHE LEFT. Now i have been here since 2009. like i said. Things have been "okay", there is still 1 manager/supervisor. Her name is Terri. She has been the worst pain in the a**. Okay now around this time we have hired new people. Most of them have been working there now for over 3 to 4 months. No biggie. But it grinds my gears when i should have a little seniority over some of them. I mean the only thing 2/3rds of them can do is bag. Thats it. Well needless to say around 2010 my hours dropped from 20 to 14,15,16. No problem i was 17 t this time making 7.35/hour that over 100+ dollars a week. Now this year the beggining of 2011 my hours DROPPED from 14,15,16,17 to 10. No problem schools out in a couple months VACATION! i go on vacation and come back MORE NEW PEOPLE. NO REASON TO EVEN HIRE THEM. So my hours dropped now from 10+ to 4 and its been at 4 hours since then, No this week i have 0 and this is the 2nd time this has happened. I set my availability 3 times
S- Free M-free T-Not W- Free Th- Free F- Not Sa- Not
My manager TERRI is over the hours. Everytime people dont get hours she complains and says, its not me its the computer its auto matic. But theres this girl who works there shes a favorite in terris eyes. I guess one of the managers grand daughters. She request more hours from terri face to face SPECIAL TREATMENT. No papers necessary. Needless to say, her hours were increased from 10 to 20 a week and she is 16 and just a cashier and im a bagger/cashier/stocker/ and also work in receiving.
Also BREAKS and LUNCHs.. Breaks are set to if you work 4 hours 1 break on your 2nd hour. 7 houurs 2 breaks first 2 hours is your first break then 2nd 2 hours is your last.. im not sure about lunch. But i usually work around 12. i should get my break around 2ish right? WRONG! i understand it might be busy. But still when there is over 9 people working in the front end it wont hurt to send people on their break ON TIME. I usually am supposed to get my break around 2. I dont get that break untill 4. When i ask why, "Oh i forgot" it aint just with me its with EVERYONE. Dont get me wrong, im no slacker, I get my job done. Im the only black person working there i thought thats what it was because terri only gives me a hard time no one else. Its seriously like she is ticking me off on purpose waiting untill i quit so she can feel like she won. 2 weeks notice here i come. Marine Core here i come.
Honestly, i dont want to gripe to you people on here, i'm just letting the future teen age kids to be aware of Kroger. They may seem like nice people, but all in all KROGER IS UNFAIR!. My superivisor Terri, if you request a 2 weeks notice she gives you the ride from hell those whole 2 weeks untill you get fed up and walk out before your controact expires. She wants you to quit. She doesnt want her young employees to go along in life and find new jobs, she wants you to stay at Payless/Kroger.. And depending on where you live, idk, all Jobs has a Terri Hart ALL JOBS! Just stay out of their way. but i believe the store number is 714. ... if you live in Anderson Indiana, DO NOT TRY TO GET A JOB AT PAYLESS ON CROSS STREET AND SCATTERFIELD ROAD!!!! Thats where the beast terri hart dwells and she has no mercy upon your soul. im 18 years old now making less than 100 dollars a week. I cant take much more of this.

oh the kroger at 12620 woodforest and normandy is oh so shitty,flys all over the deli,,,, manager thurman is a sissy.sits in office eating cookies and milk.everything is old ,coke machines ,coffie machine and a asshole parking lot dike secureity gaurd

See what Kroger's problem is they don't care about they're people at all the customer is always right and your always wrong, even if that's not how it is.

Also some how they let dumb bitches have powers and they use them to get back at employees they don't like by cutting there hours. This week we have 3 people with less then 10 hours and 3 with no hours and they've tried to call me in everyday so far... if you can avoid it never shop here never work here.

I've worked for Kroger for the last 15 years and intend to retire from this company. Is it the absolute best place to work on the planet? Probably not. Do Kroger prices beat all other grocery chains? Nope. Is the company ever changing? Absolutely!

However, Kroger never claimed to be the "best" place to work. Most people with half of a brain would recognize that there are some people, (i.e., employees) that you just can't make happy no matter what you do. To all of those current employees who are unsatisfied, please leave my company and find another place to work. We don't want your shitty attitudes or your constant complaining. It brings the rest of us down. And...it is my company...I own stock in the bitch! Also, don't complain about another employee that you deem lazy. If you have enough time to stand around and watch them and complain about it, then you aren't doing what you are getting paid to do and YOU could be deemed lazy as well! To all those ex-employees of the Kroger company, thank you for leaving. Our customers and employees don't deserve your negativity.

Kroger never claimed to have the best prices...their motto is...OUR PRICES ARE GOOD! So...if you don't like our prices, I am sorry to hear that. However, our quality is exceptional and as the old saying goes...you get what you pay for!

I will admit that the courtesy clerk does have the worst job in the store. Not that being polite, bagging groceries or pushing in carts is difficult. I recognize that you are the individuals that have to clean up the messes that some customers create...however, at least you have a job. For all of those individuals that have been "disciplined" on the salesfloor...here is a piece of advice...it is against Kroger policy to discipline any employee on the salesfloor or without Union representation. Therefore, it is up to you to ask the "manager" who is disciplining you for Union representation. Yes...they are suppose to offer you a Union Steward or Representative, however, sometimes they don't. ASK FOR THE UNION. THAT IS WHAT YOU ARE PAYING THEM FOR.

Also, all employees are on a payscale that is negotiated by the Union and Kroger. Therefore, if you aren't getting your raises every six months, if you aren't topped out, or once a year if you are, then you need to talk to your Time & Attendance Clerk. They should be able to answer those questions for you. If you aren't satisfied with their answer, call HR yourself. And...stop complaining about your payscale. When a contract is negotiated, all Union employees...yes, that's you, vote as to whether or not you accept the terms of the contract. If you vote no and the contract is passed, blame your coworkers. They are the ones that passed it! If you don't bother to vote, then shut the hell up! You don't have a reason to complain in the first place.

And, as I stated earlier, Kroger is an ever changing entity. It has recognized the unhappiness of some of their employees. You are given the opportunity to express your unhappiness in the Associate Tracker. That is what it's for. So, stop bitching on the salesfloor in front of customers and other employees. You look like a whiney assclown when you do this and it brings other people down! Shut up and do the damn job you get paid to do! And, if you are one of those individuals that can't help but be rude to customers, you should find a new place to work. If a customer is rude to you, kill them with kindness. Then, you can have the satisfaction of knowing that you made them feel like a jerk and that should put a smile on your face!!!

And...to all of those consumers that have had a bad experience with Kroger...Please do not let that one experience affect your opinion of our company as a whole. Not all Kroger stores are dirty, have rude employees, have empty shelves or poor service. My suggestion would be to check out another Kroger store in your area. My store is very different from those around me. Some have all the "bells and whistles" like a sushi shop, service seafood, Starbucks, Donatos pizza shop and yes...a pub! Other Kroger stores are just ordinary grocery stores with hardworking employees who genuinely like what they do and enjoy customer interaction and their jobs as well! Trust me, we may carry the Kroger banner on the front of our stores, but the people that make up each location are completely different.

I heard the Manager slamming and berating a new employee in the Deli part of the store for not making the sandwich the way the customer wanted. She was supposed to hold the lettuce and pickles. This manager totally humiliated and verbally slammed this girl for over 5mins. in plain view of everyone. I left my basket full of groceries and just turned around and walked out of there.
I can't stand an over-kill abuse of power. Slamming someone that hard for a minor mistake on their first day of work was just insane. I don't think I will shop at that store anymore.

I have worked for Kroger for about a year, and I can't imagine a job being any worse. I was told today that I could be fired for not having my shirt tucked in. Their motto is Customer 1st and they live by that. One of their many problems is that that don't give a damn about their employees. The customers could insult your mother and you're supposed to say " have a nice day, and thank's for shopping at Kroger." As soon as I find another job I'm OUT

The cashiers, managers, supervisors all are terrible! OF course it trickles down from management. Every time I go there I get a Cashier with a Bad Attitude. I'm sick of it! They will never get another dime from me.

Worst place to work, not recommended especially if you are a health care professional. They have a gestappo that searches out information about employees truth or lies, and they will fuck you over. I have my exit interview on audio tape and its going to be on Youtube! Kroger, you fucked me but the buck stops here assholes! FUCK YOU!! Lick my bag! Wrong store whatever the price!

Pharmacists, pharmacy technicians, RUN!!! DO NOT hire on with this company. They will blow smoke up your ass, promise you things, and once you are there they will pull the rug out from under you. You will find yourself on your own without support from upper management. They play mind games with you keeping you wondering if you will be working tomorrow or be run out the door on your well Kroger greased ass. I tried to leave this type of opinion on other sites and those other ratings sites are heavily moderated and delete your bad ratings. I expect the companies pay them as 'members' to hide the truth. SPREAD THE WORD! Rateitall.com allows free speech and does not censor. Check the hiring boards and employment sites on Kroger and you will see they are always hiring. There is a reason for this and just told you what it is. I cant believe the guy below is still making 7.50 an hour. His manager is just wanting a fatter bonus check. They DO NOT care about you! EAT MY TURD STREAKED SHORTS KROGER!!!! They wouldn't be that way if it weren't for your inferior foods. RUN FROM THESE JERKS!!! NOW!

I agree 100 percent with my fellow Kroger slaves, I mean "co-workers" Like most of the others, I was hired as a cashier, at 7.50 and quickly brought into another department. I am the department head of Nutrition working part-time hours making 7.50 an hour and mind you the ONLY PERSON WHO WORKS THAT DEPARTMENT. They are just using me until I get fed up and quit and will probably put another sucker new employee as the head. Its absolutely a disgusting place to work at, with a Unit Manager thats cold, vile, and deceitful. Kroger is now the worst company to work for in Grocery and everyone talking bad here is just being HONEST! I can't even begin to talk about the management at my store, It's just like the other store on here, so I'll leave it at that.

If you just got a job a Kroger, GET OUT NOW before they take your soul.

There are two Kroger's in the Dunwoody GA area. The one on Dunwoody Club Drive is great. They have a large inventory and management is helpful. The one in Georgetown Shopping Center leaves a great deal to be desired.

I was hired as a bagger during like October, 6 days of working there they promote me to cashier. For my "training" for register, they just put me on express with a cashier to watch me, he later leaves me alone for 10 minutes and i have to get a supervisor to let me back in the register after it locks. The next day they put me back on register alone, i mess up and it somehow comes up with $76 in change. During the holidays i got around 38 hours a week, i now only have 8 hours this entire week because of a horrible new manager who hits on this mexican kid at work, she hates everyone but him and she is really the only bad manager, the others actually care about you. Even though now im a cashier, they still make me do carts and people in the parking lot are the stupidest people ever. I have almost been hit at least 3 times, and hit another employee with my carts because he literally stopped right in front of my carts. When i hit him i was getting ready to say sorry, but he responded with "watch the $%#@ out boi" and later comes back and waits for me to tell him sorry or he will get my manager, so i say sorry, i later tell my assistant manger, she wants his name and department because he swore infront of customers, but it turns out, hes friends with the horrible manager... Now ive been working there for over 5 months, i am a uscan attendant and a floor supervisor, i still get paid 7.25 though...

I work for this sleazy company and I must say what a bunch of pigs. I have been to several stores and I have seen this more than once and I am sick and tired of management not doing anything about it. I went to the rest room and as I go in there is the guy that works in the meat department pissing away with his white coat on. He then walks out without washing his hands and goes back cutting meat. What is up with this policy Kroger? I am about to quit this damn hole. And what about your underhanded "if they are sick lets get 'em outta here" policy. I have seen several instances of workers being railroaded out the door on some trumped up bullshit just so you can lower your insurance risk. Oh yes, this is true. Fuck you Kroger, you suck! I am outta here sooon but when I go it's expose' time dickheads!

Reading these reviews makes me sick. If you are an employee, it is your choice to work there or not! There are plenty of people that need a job and I take at least 5 calls a day from these people. But all I say is we are not hiring at the moment when all the while we are employing ungrateful people that do not take pride in their company. No wonder all these customers are complaining about customer service. I wouldn't want to be rung out or have my groceries bagged by people with such bad attitudes. Now let me explain a few things.

I am an Assistant front end manager that also makes the front end schedule. It is not our fault that you don't get enough hours. We are supplied with a certain amount of hours and that is what we schedule. If it was up to us, eveyone, especially the hard workers would get a decent amount of hours. Also you agreed to the union contract which does not favor hard workers, it favors long term employees. Its really a toss up. You can't please everyone.

Management would not be so nit picky if employees would do what they were supposed to do. If you have time to write a 3 page term paper at uscan, you have time to engage with the customer. Thats the kind of thing that would get you promoted which in turn would lead to more hours and more pay.

Also a good idea for the stores that expect overnight customers to bring 300 dollar orders through uscan, have the overnight cashier run uscan and a regular lane at the same time for orders like that. That is what we do and we are a high volume store, it works fine.

I'm not going to lie, some things you guys are saying are true but please don't think this is true for all Kroger stores. I have not experienced 90% of the things being said here at my time at Kroger (6 years).

If you treat people with respect, you will normally get it back.

Kroger puts policies in place to please the customer. Half work, half don't. This company is not all about money. Have you seen the prices? Or the remodels? Or the 30,000 dollar a store Queuevision technology? This company gets so many customers a day, yes, sometimes things are going to be perfect but be happy you have a job.

The Kroger's pharmacy on Rayford Road is the absolute worst. The people working the counters never seem to be in any particular hurry to help anyone, even when the line is long. It is common to have to stand in line 30 minutes to pick up prescriptions. When I was there on January 23, 2011, I was 4th in line and there were cars in line for the prescription pick-up window outside. We could see the girls working in the back, but it was a good 5 minutes before either of them cared enough to come to the front to help us. I will be taking my monthly prescriptions back to Walgreen down the road.

Honestly, I've worked at Kroger for five years and I simply don't understand where all of these crazed, angry employees come from. Is my job there perfect? No. My biggest problem is that some of the customers are r-i-d-i-c-u-l-o-u-s, however, which isn't really a reflection on the company itself.
Are there problems in management? Certainly. However, Kroger isn't my primary job, and it certainly wasn't my first one, and I can honestly tell you that there are problems in management wherever you go. Some managers just aren't going to like you. You just won't like some managers. You're going to think that some of the policies are absolutely stupid. Some of your co-workers will seem like total idiots. That's part of the job. Yes, it's not fun. Yes, you have every right to complain about it. However, these are usually issues in an individual STORE, and not really anything to do with the Kroger company as a whole.
Now, to address two other things which people have been posting which are just, in my honest opinion, either outright lies or just their stupidity shining through -
You really can save a TON of money by shopping at Kroger. Some of the regularly-priced items at Kroger do seem a little high when compared to Wal-Mart, but NO ONE can beat Kroger sale prices (Yes. I do shop around. I love Kroger, but I get tired of having customers who recognize me as an employee keep asking me questions even when I'm not in uniform!). Kroger 10 for $10 sales are decent, but the Mega Event Sales, 3 and 4-Day Sales, and Manager's Specials are simply amazing. Not to mention, that they have so many promotional things that go on with their sales, especially here in the Atlanta division, that you'd be rather silly to do very much of your grocery shopping at all without at least checking on Kroger's prices. For instance, this week, General Mills is having a small Mega-Event sale. If you buy 4 selected GM products, your order will automatically subtract $4 off your total. Because the holidays are coming up, I elected to buy 4 packages of Pillsbury refrigerated cookie dough. On sale for $2.49, the Mega Event pricing brought them down to $1.49 a pack. On top of THAT, the automatic coupon dispenser was spitting out "Buy 2, Save $1.25" coupons. AND, Kroger had partnered with GM to offer a $1.00 coupon for your next shopping order (good for everything except tobacco and alcohol) if you bought four Pillsbury products. After subtracting the $4, the two $1.25 coupons I got from the dispenser, and the $1.00 coupon you recieve at check-out, you end up spending $2.76 for four packs of cookies, including tax. That's $0.69 a pack! Wal-Mart is never going to be able to give you that kind of deal, even if you bring in your own coupons.
Of course, there was that two week period when McCormick's grinders were on sale for $1.00 each, and Kroger had partnered with THEM to offer a $3.00 coupon at checkout for your next shopping order if you purchased three McCormick's products. Admittedly, there were McCormick's seasonings that were priced higher, but if you bought three grinders, then subtracting the coupon would mean that you ended up paying tax for them, and nothing else - a grand total of $0.09.
And it's not like Kroger hides these deals or anything - some simple READING of the shelf tag would tell any customer that information. You don't have to be "in the know" or anything - you just have to pay attention (which, from my experience, the vast majority of customers don't).

The other thing, and this is addressed to customers. I can't speak for every store, but at the Kroger stores I have worked at, customer service has been very important. We take customer satisfaction very seriously - to a certain degree. Complaining that the bagger didn't bag your groceries correctly because he put your bread in with cans is one thing. Being upset because the bagger put your (gasp!) potato chips and bread in the same bag is not going to elicit much sympathy. That happens to be a matter of personal taste, and the baggers are taught to minimize the number of bags that they use.
If meat is spoiled, please bring it back. We will gladly refund or exchange it for you if you have a receipt. But PLEASE don't think that we are so stupid that we don't know that the meat you bought YESTERDAY that is now smelling through the unopened package was actually stored properly last night (otherwise, you would have noticed the smell when you purchased it.) The truth is, you left it out by accident, and now you want something free to replace it. Will we do that for you? Probably. What will we think of you? Haha. We can't say those words.
Also. If something is store policy, it is store policy. Management might be able to get around it, but we hourly associates can not. Telling me that you "do it all the time" is going to have no real effect on my behavior, because if that's true, then you're about to get someone ELSE in major trouble, not me. I have rules to follow, and quite frankly, my job is to be nice to you. My job is NOT to let you walk all over me. I will go out of my way to make you happy if possible, but I'm not a total idiot, and neither are most of my co-workers.
...That is all.

I would give this less if I could. I work for a kroger store in the Toledo division and the management is terrible I tell you. Just today I was working on the Uscan it was not busy at all and I was just doing so serious thinking about my term paper. Well I got an idea and started to write it on paper and one thing lead to another and i had 3 pages written. I know I should have not been doing it but I can't let a great idea go and it was for college. Well all day management has walked by me when I was writitng and never said 2 words but when the manager gets ready to check out at the uscan he comes up to and says "what are you doing?" could he clearly see that i was writing down something it does not take an einsten to figure that out. So he proceeds to tell me that it will be takin away since I can not being writing on the clock kroger does not pay me to do that...so then a person in the front office takes it and then my prick of a manager checks out at the uscan at this point i am frustrated and so he says to me"Here i will let you scan my four 12 packs. He makes me bend down and do it for him me being a young girl and him being in his 50's that put the icing on the cake. At this time i am furious with him because he could not get his lazy ass to do it himself and he is a manager. Next thing I know i am being told to go home and i have another 30 mins left of my shift. I ask my co-mamager why I'm i being sent home early I don't get it. He then proceeds to tell me don't argue with me or I can suspend you just clock out and go home...I still ask him if we can talk about this with a union rep so I know what is going on...so we go upstairs to talk about it and says that since i was writing things down that it seems i have too much time on my hands that i could go home and that i should not have an attitude with him..never did i give him attitude at all i was shocked...he then talks to me like i am a little kid that does not understand anything and says that he should not be having this discussion with me cause i am wasting his time and mine...Well its not wasting my time because things need to get straightened out...at this moment i am getting very frustrated for the way i am being treated by him...then he asks do i understand? and just to get it down and over with I say just peachy sir and he is like are you sure when i then respond i was being sarcastic...does no one have a sense of humor because next he says well when you come in tommorrow just clock in bring a union rep so we can discuss your write up...this is news to me because he never said anything about a write up when i ask him what i'm i being written up for he says for not understanding thats new to me or just a made up rule totally ridiculous..so argue about me getting written up for not understanding which is stupid so he says conversation done we will discuss this tommorrow so i go downstair finish the 10mins of my shift and i clock out...what happens next is totally ridiculous i am on the phone with my friend and all i say is "well fuck that" i did not have my uniform on and my co-manager then tells me you can not cuss and i ask them where is the no cussin sign i am off the clock on the phone with a friend their is no cussing sign i can say almost whatever i want on the clock and then i am told when clock in next i could get fired just because i dropped the f bomb even though my shift ended i was clocked out i am still gettting in trouble...kroger sucks and management is really stupid and lazy i say fuck it all now

I just went to the Brownsboro one and I am not shopping there ever again!!!!! Almost every time I go there it's a hassle. You have to wait for a sppot to park, the deli is subpar and it takes forever for them to slice the meat. Last time my husband spent twenty minutes while one lady sliced meat for a person in front of him. Fortunately, the following week he stopped going because flies were hanging out the stuff. He complained to the manager and a couple days later, the flies were still there. There is almost always a line because they are too stinking cheap to hire one more employee to cover the front. You have to use your plus card because they don't want to hire someone to keep inventory and purchase the goods. I had accidently forgot to bring in my wallet so I hoped over to the bank in front and withdrew a $20 to pay for the merchandise. While this was going on they decided they had to do a price check. But since all this mess was going on, I accidently left $12 in the uscan. I called a short time thereafter realizing what I had done. The cashiers said that they did not find it. They transfered me over to a Mark Thorp, manager. I asked him if he could look on his cameras to see if and when it was taken. Of course not, sorry about your luck, he didn't appologize or nothing. I told him those machines should be ripped out because they dispense below the scanner where you can't see it. He was a jerk about it. Greedy pricks! Just for that I'm going to return everything I haven't used that I have bought from them the past two weeks. I have all of my receipts. Then I'm not going to ever shop there.

Kroger is one of the best stores to go grocery shopping in. I always find great prices and wonderful deals at Kroger. I am very happy to know what Kroger is all about.

I have worked at a Kroger in Illinois for around a month, I work as a bagger, the job itself is in no way difficult and sometimes can be enjoyable but that is not my problem with this company. The problem is the people above me, recently the assistant manager sat me down and told me that there were a couple complaints about my bagging, after asking for specifics so that I could actually get something out of the conversation he said that he didn't know what the complaint was about and that I should "bag for everyone like I would for my grandmother" I was alright with this comment by him because previously I hadn't known there was a problem and I was glad he had told me about it, shortly after the front end manager started telling me to hurry up, over and over, it was degrading and quite honestly unnecessary as I was going just as fast as every other bagger around me yet I got targeted. I was forgiving after that because it only happened one day, after about a week had past I was called up to have a review over my performance since I had started. This time I was talked to by the front end manager and the manager over the entire store. I was told there that they were considering firing me if I didn't start "engaging with the customer more" and I was also asked by the store manager what the front end manager had been "training me" over, she had done no training at all, telling me to speed up is apparently considered training there... I so far have not been fired but I have grown to completely resent nearly every person I work with, the only exceptions are a few people that are actually themselves, the other people pretend to be nice and basically suck the customers dick. I honestly at this point hope I get fired, it is quite literally the worst place to work in my town and I worked at a pretty terrible place before.

If I could rate it lower, I would. I've worked about 5 months as a Fuel Clerk, and has always given my company 110%, most of the work I do isn't really my job, but my manager's. I called in sick one day, talked to a manager, gave him my name and my department and told him I wouldn't be able to make it in that morning. I also gave my manager a quick text explaining the situation. Later that day, I received a text back saying I had to be in at 3:30 to meet with the Unit Manager and herself. I go in, and they just berate me on how I wasn't in, and how I was a no call, no show. What? I had most definitely called, and they continuously made jokes on my behalf on how if I needed my manager to be on call Monday morning, the next day I'm scheduled to work. I was just livid, and completely just taken aback. This was a shitty company who have never had an issue with me at all, and I miss one day, and it's my fault their OWN management was fucking stupid and obviously didn't understand what I was telling him? Because I'm a 19 year old, that obviously means that I was out drunk and partying which is the clear reason I couldn't make it to work, not that I legitimately had food poisoning. If I had the financial capability to have quit on the spot today, I can promise Kroger that I would've, with a huge "Fuck you" company. I can't wait for the day I'm able to just stop coming to work. I hope they have a hellish morning THAT morning, just like I did that morning being sick.

Worst place to work, not recommended especially if you are a health care professional. They have a gestappo that searches out information about employees truth or lies, and they will fuck you over. I have my exit interview on audio tape and its going to be on Youtube! Kroger, you fucked me but the buck stops here assholes! FUCK YOU!! Wrong store whatever the price!

I WILL NEVER SHOP AT KROGER AGAIN! I purchased some furniture from the new Kroger Market Place in Farragut, I should never have done that since it was so over priced, but I had a momentary laps in judgement. A few weeks later I found I was moving and I figured I would call and see if I could return it. I understand it was opened and used, I just figured I would try and they would say no. To my surprise they said as long as I have a receipt and it's within 30 days I can bring it back for a full refund. I couldn't believe it so I called back to confirm with someone else, I specificly said it is opened and used for the last few weeks, are you sure it is okay to return. The answer was "Yes." Great now I can cut my losses by only having to borrow a small moving truck to take the furniture back in. I went to guest services area and she said drop it off and come back. So I did, then she called up a manager. She looked down at the receipt and started typing some stuff in and then this is where it got ugly. My son was with me, he is mixed in color, I am white, the lady (not really a lady, barely human if you ask me), looked at me and said is he with you? I said he was. She looked back down for about a split second and said we cannot take this back because it has been used. So I shared with her how I had already explained that to two seperate people. She did not care one bit, did not care about the moving expenses. Her only reponse was why did I not talk to her about it first. I TALK TO TWO DIFFERENT PEOPLE, IF YOU CAN'T TRUST YOUR EMPLOYEES THEN DON'T EMPLOYE ANYONE AT ALL! I'm not saying everyone at kroger is racist but this manager is and to date I have not received a satisfactory reponse from the company either so I can only conclude they accept this kind of hatered.

I have many choices for where I buy my groceries and household items and I ALWAYS chose Krogers. I am a mother of 3 and my husband is retired from the army serving two tours in Iraq where he was seriously injured. I work for a retail company where customer service is ALWAYS the first priority. The customer is is the foundation for any company to become and stay a success because they will be your ultimate source for advertising, your walking billboard. I see many faces throughout the day who I tell some of the most private things to because I know without these clients customers I don't have a business or job. I would always refer people to Kroger for everything. Me as a customer for Kroger, your base customer the mother of three am now going to advertise your company as insensitive, degrading, and a recommendation to avoid. As I said previously my husband is a disabled veteran thus being said we have government assistance in the form of WIC for baby formula. We don't receive a food card I spend an addition 800.00 a month on average on groceries at Kroger. I went to Kroger and had to buy my formula and was rang out by a young girl who was being trained by another lady who I well know because of her rudeness to me each and every time I go through her line. She is the ideal picture for someone who shouldn't work in customer service in any way. Her in itself is a plague on your Eastgate Kroger. She grabbed the cans of formula from the cashier and said "you cant get those. they are not the same ounces as read on the coupon." Becuase Similac repackaged their cans the ounces are less than what are listed on the coupon. I explained this to her and told her I got the same cans there a week before. she went to find a manger which she couldn't and came back and said "you cant get them". I asked her to try to find me an alternative formula because they have been repackaged and she responded by telling me I could "call the WIC office in the morning". I don't know if she realized I spend so much a month their and not including formula it my money. I explained to her I had to work in the morning and responded by saying "they are open 5 days a week". Which again I work. I told her that I was going to just go to Walmart or Meijers and she said "OK". When I said that I not only meant I would go to those stores for my formula but I would also take my average of 800.00 a month with me, tell every customer I see come through my counter, twitter it, blog it, put it on my facebook, tell other families of disabled veterans, tell the cashiers at competing stores so they can share the story, and write you this very letter. I don't know how much impact I can make in my small area of the country, but where my voice can be heard, my story will be told. I know there are rules and regulations that your company has to follow for WIC but as an employee Amber from Eastgate Krogers failed you as a company and me as a once loyal customer. She is rude to me each and every time I go into the store.

I used to shop at WinCo ... until last month! I had my dog with me and it was a 90 + degree day at the Indio Store. I tied Choux up at the front door - where he was happy to be ... and anyone who knows Choux knows he is a happy and gentle dog, who won't even bite his fleas. Like my old dog, Taja, this is apparent to anyone who approaches him. I went in the store and was paged on the loudspeaker about ten minutes later, "Will the person who owns the white dog - please come to the front of the store." When I got there, the manager - a young woman, told me I couldn't leave my dog there. I asked her where else I could tie him, as there was no other spot to attach him, not even a water spigot, bike rack or bench. She said, "I don't care, put him in your car." Telling her that it was too hot didn't matter to her; she then told me to tie him to a small tree over in a planter - and in the sun. Shen then took off. I saw a securiety door about ten feet away from the main entrance, so I tied Choux to that; wnet back inside and continued my shopping. about 40 minutes later, I was paged again, and then a young man approached me and told me that the manager wanted me to remove my dog from the front of the store. I told him the dog wasn't in anybody's way and I was almost done shopping (as my very full cart indicated) and I would continue shopping. I asked him about the door, if it was ever used, and he said, "No." A couple of minutes later, a female and male clerk appoached me and were very rude in telling me that I had to remove my dog. I said I was almost finished shopping and didn't understand why they were making such a fuss. He said I had to leave now - and that he was kicking me out! At that point, he was right in my face, just a couple of inches, which is an act of intimidation, threatening and invading my personal space. He didn't touch me, but did bump me once as he moved me out the store, staying within a couple of inches - as if I were a criminal. Needless to say, I won't shop there anymore! I am back to shopping at Stater Brothers ... where the serice is very good and all the prices are low. WinCo has many items that are high ... just like WalMart ... they give the perception of low prices, but have many items that have high prices that make up the difference in profits.

I have worked at Kroger for four years and i will admit the job is not the greatest in the world, but what job is? Idk what the hell kind of store the majority of yall people are going to but indadibly your not visiting any Kroger stores in the Delta division. Maybe its just our southern hospitality setting in. Our store has its complaints but they are few and far between. In my hometown we have 3 grocery stores, and kroger trumps the other two on prices and quality. Voted best overall grocery year after year. All i want to say is before you judge the entire company maybe you should give other Kroger stores a chance. Just because the one in your shitbag of a town isnt worth a damn doesnt mean that mine is.

Hey everybody - you obviously are not shopping the Krogers in Porter, Texas. I have recently boycotted HEB because of their sickening constant Kroger smearing ads. I have 5 people in my family to feed and I don't have time to fight the crowds at Wal Mart-so Krogers is how I mostly feed us-they are usually crowded, but they are so right on top of opening and moving lanes that it moves right along-and the people there are NICE.

I'm accustomed to grocery stores that serve customers with a smile and have some accountability for their employees. Kroger fails terribly on customer service and employee friendliness.

The Kroger experience could be summed up as "Unfriendly Service with a Frown". I had to stop shopping at Kroger becuase I could no longer deal with the poor customer service and lack of concern for emplyee behavior. I've had my property stollen by Kroger employee's and when attempting to get a confirmation or resolution with management, I was bascially ignored.

I have nothing but contempt for this grocery chain and I would hope that others take heed to the warnings and bad ratings posted on this forum. I will never again spend my dollars at Kroger.

I wish i could rate kroger even lower then this. I work 3rd shift at a kroger in louisville ky and have been there a year and 7 months. This job is utterly ridiculous, i hate it!!! I just recently put in my 2 week notice and they should be happy that i just didnt walk out on their asses! the reasons for me quitting are:
1. as long as i have been there my employee discount has never worker, i have talked wit management numerous amounts of times and obviously this issue could not be resolved.
2. my experience report was never turned in so i make 7.50 AFTER my my night premium, when they are hiring kids off the street who have never had jobs before and starting them at 8 an hour
3. i have another job and my only day off there is sunday, i just recently enrolled in online college classes and asked if i could have sundays off so i could work on my school work and i was told that it was impossible to have a weekend day unavailable for any reason. However this is untrue seein as how i know of people who had fridays unavailable for their high school football games and i also know of someone who has fridays AND sundays unavailabel because she is too tired to work.
4. i also work with someone who is extremly lazy and who smells like he does not shower!! he sleeps on the bench on the clock and management has been told about this many times and they say that they can not do anything about it.
5. favoritism in this company is horrible!! there are little lazy ass clicks full of 16 n 17 year old little brats who think they can just stand around and talk and not do their jobs then complain when they actually do have to do something that the job is just sooooo hard!
6. the whole reason i chose to work at kroger instead of walmart is because we were allowed to wear jeans, which has now been changed to khakis and a navy blue polo..i hate uniforms and not only that they jus recently changed dress code even more to where our undershirts can only be white or navy blue. plus i was just told last week to tuck in my shirt...1st time ever!!!! and they wait til after i put in my 2 weeks notice to say sumin!! i mean i quit what does it really matter!
7. i have been up in the office being "talked to" plenty of times about my attitude towards the company so how can they seriously try to write me up because i had on the wrong color undershirt when they supposidly cant do anything about the fat stinky employee who sleeps on the clock...and its nt lyk my undershirt wuz hot pink or bright orange..it was seriously black..plain black!!
8. the prices really arent that cheap..i mean if you want to buy the shitty kroger brand items then yeah they are cheaper than most places but if you want quality items for cheap dont shop kroger.
9. they never have enough employees working!! i go in at 8 at night and by the time i get thur everyone is leaving. they say they dont make enough business to have that many employees there at night but funny thing is they arent the ones working there at night having the uscan packed and people bitching that they want a lane open and the only other employee there in the whole entire front end is on his hour fucking lunch!!! i mean hello dumbass management all u have to do is watch da cameras and realize dat we need at least one more employee at night to help out a little. then the next day management wants to bitch because the lot isnt clear or the checklanes aint clean or the overstock isnt done after the managers walk around and pick up all kinds of miss placed shit and bring it up for us to put away instead of trying to put shit up their lazy ass selves.
10. customers are rude as hell, i get bitched out allllll the time and kroger expects me to smile and take it ummmmm no thaks i should not have to be insulted by customers just because they didnt get their way or because im the only mother fucker working and cant do exactly what they want when they want. check lanes close around 10 o clock if you dont like the uscan then dont shop kroger!!!!
11. arrogant bitches!!! sums the company up! management thinks they to good to do anything for anybody and expects you to bust your ass for some minimum wage bullshit!
bottom line is this is the worst company i have ever worked for and to have even more taken out of my check for some union dues when the union dont even do shit for you...i just had enough of it!!! i would not reccomend a job at kroger or to even shop there!

I used to work for Kroger when I was in high school part time for about a year as a bagger and I loved the tips I would get with my minimum wage I always had leftover money to go buy a bag of weed on Fridays. Those were the days when I worked hard and played hard through middle and high school. One time one of my coworkers rolled a blunt on our lunch break and we smoked it on the smokers bench outside the store. It was safe to say I was lit for the rest of my shift and some.

Anyhow, while I was in college I would go to Kroger and Publix in 2 week cycles to compare all the dynamics of both stores adn to see which one I would have a better experience with. This is what I found to be true about Kroger compared to Publix and most of it is blatantly obvious. First off, I found that by shopping at Kroger you can save a substantial amount of money on your grocery bill, but of course that comes at a cost. The cost of quality such as Kroger brand goods (just awful depending on which items you buy like Ice Cream or Soda). So if you are looking to just buy store brands to save money and want better quality on average I definitley suggest shopping at Publix for that. Publix has higher quality in store foods at the deli and meets department, and their bakery is outstanding it is like they really do care. I also love and reccommend their sandwich shop it is great. Kroger, on the otherhand (depending on location) lacks in their delis and meat deaprtments when it comes to quality. You will find a great priced steak that will feed you and your dog, but if you are a steak lover do you really want to eat a cheap slab? They do have fillet minions, but for substantially more, but i would reccomend Publix if you are looking for freshness value.

I could go on and on about quality, but it is obvious Publix takes the cake in its avergare marginal prices comapred to Kroger. The next key element I focused on was the customer service, which is a big deal for me for some reason. Kroger gets two stars in this area simply because they do not have the most motivated employees like Publix especially in their checkout lines. When I need assistance I would expect to wait for an answer much longer than at Publix because it is a larger store in terms of square footage, so the personell is more spread out under normal operation conditions on a weekday. Sometimes I prefer that when I am not pressed for time, but it can be real cumbersome if you are not shopping at your familiar location and you are in a bit of a hurry and want to get in and get out. Publix on the otherhand is excellent at its customer service when you are in a jam because the personnell are motivated and there to help you have a more shoppable experience. However, it can be really annoying when you have some cool guy in a shirt and tie asking you if you need help every ten seconds. It is like a gnat that keeps flying into your eye when you are trying to concentrate, but all in all I would rather they be there than not at all. Publix once again takes the cake in terms of customer service.

Finally, the last aspect I compared between the two retailers from a shoppers point of view and as a former employee, is the overall convience factor, which entails everything from the online experience, location, customer service, to the parking lot. I know alot of grocers piggyback on each other from town to town, where their is a Kroger you will most likely find a Publix, and there travel distances are about the same as well as location, so I will make that an even draw. Krogers parking sucks do to the high volume it recieves and on top of the fact they got to build these new gas stations in the middle of their already small parking lots making it even harder to find a spot at busy times. Publix has small parking areas, but they don't try to make it smaller. I also like the fact Publix does not unionize, which is absolutely the fucking stupidest idea especially if you live in the south. I cna remember being asked to be held union dues while at Kroger, and I just laughed my ass off. Maybe if you hire more skilled workers you will not have to unionize like Publix. Sorry, I thought I had to add that in there, totally irrelevant to the topic at hand. Lastly, the overall get in and get out experience and time spent at both locations was much more favorable for Publix. I can almost always expect to get in and get out faster than Kroger, and that is of huge importance to me and my lifestyle.

My conclusion is this: Publix is the better grocer. Kroger can suck my balls. The only reason I am a repeat customer their now is because they are about 1 mile from my house and there isn't a Publix around, and the fact I do not want to spend the money to go to Harris teeter or Whole Foods. I wish there were more Publixes in the West Nashville area I would definitely shop there more frequently than Kroger, and I would rather work there too.

Publix: Good
Kroger: Not so good.

Sorry Kroger you prices are good and that is about it.

Kroger ruins lives. Kroger will sap all the meaning out of your life into their cesspool of deceit, treachery, and blatant bigamy (you know how you know it's true). If you wish to be dead to life, by all means, choose Kroger

Pros: The stores are clean for the most part and have the groceries I need.

Cons: The employes at all the of my local Krogers suck. They have a policy that says that if the don't offer to help with the products on the bottom of the cart you get a free 2 liter soda. If I wanted to push the issue, I would never have to buy soda again. The employees are always huddled up talking to each other, ignoring customers. When I check out, I have to listen to the old hags complaining about their break times or the hours they were scheduled.

I definitely agree about the go back people. I just put it back in a buggy at the end of the night and throw it up front. I figure that really gets em good when they walk in in the morning. They don't realize that it takes more time to hide the stuff every day then to just put it back in the right place.

Kroger is making a huge mistake right now with the pay rates. I work overnight stock and get paid 785 AFTER night premium. I do more work than any body on that crew. I usually complete 200-250 cases a night and condition 2-4 aisles. The problem is that management is constantly using the underdog or hard worker to do their work instead of getting ahead. This ruins everybody's work ethic and pretty much makes everyone move a bit slower. I AM A HARD WORKER! I dont mind working hard. But damn can I get the normal pay that full time gets? Our full time people are horrible. One guy spent the WHOLE fucking night conditioning the ketchup aisle!!! How the fuck does he get away with it? I get paid shit. My only hope is waiting in line for a full time position. I aslo hate this union bull about seniority. The guy who is in front of me works half as much as me and still gets paid more. Does that matter? I think not. HE will still get the position. All the union does is discourages hard work and saves the slow peoples ass from key retailing expectations.

Kroger is not going to get anywhere with 2 full time employees on the stock crew and the rest part time. They are making a huge mistake by allowing their employees to get paid that low. They expect the work to get done but its not going to. O did I mention that one of those full time employees is the grocery manager? The other is a backup.

Basically this place doesn't know how to operate its store. If you treat your employees bad then you get horrible results. The foot soldier of the comany runs it. He cant run it tho if he knows hes gonna die like the rest. Give him some incentive. With a few more hours and the employees getting some better pay, This store could have a great impact on society.

BTW, they cant say that they dont have the money to do so because the president of Kroger(Bruce Lucia) makes over 15 mill a year. Tell me why they cant at least give me 10 an hr before night premium. The full time employees make about 14 an hr after night premium. Thats pretty much twice as much as I make. If the store were true and went by the amount of work you did I would be getting paid 28 an hr because I do at least twice the work that they do.

If you don't believe that kroger is making a huge mistake the way it is running itself, read the reviews that are posted here and then go look at Publix's reviews. There is a way to do it right, Kroger just wants to be greedy. You cannot get the same results with less hours and lower wages!!! ITS COMMON SENSE!!!!!!!!!!!!!!

I work at a Kroger in Durham, NC. I hate it. It drains the life out of you. I plan to only work here until I can find something else. The Front End "manager" is rude and spiteful. She yells and swears at employees in front of customers. And she habitually rude to customers. The only reason she still works there at all is because her husband also works for Kroger.
One of the co-managers was recently fired for sexual harrasment, and now the store manager (because the two of them had been very good friends for years) is rude and hateful to most of the women of the store.
I have no real complaints about the other two co-managers. They actually do work, instead of merely standing around barking orders.
The pay is terrible for what I have to deal with on a day to day basis. Which includes rude coworkers and supervisors on top of some of the rudest customers I have ever met in my life. I occasionally work third shift, and I often get customers that come in fill their carts to the brim, and then walk out when they realize only the self check out is open. I apolgize if you don't like the self checkout, but please do not take it out on me. I am not the one that came up with that idea. I am not even the lowest rung on the ladder.
Another problem I have with the third shift is, I do not get breaks or a lunch, because there is no one else there to cover them. The front end "manager" is rude and hateful to me, like she expects me to stand the entire 8 hours I am there. On top of the fact that the person(s) that are supposed to come in to take the self-checkout from me are late 98% of the time. So, not only am I expectyed to stand for 8 hours, but now I'm expecxted to stand around and wait longer (unable to get home and get some sleep) because no one knows how to arrive on time.
There is a union, but it's awful and does nothing to help the employees, which is what it is supposed to be there for.
I have looked at other reviews, and I have come to believe that is not only this particular store, but all of the Krogers. And that is sad. Now I don't feel the slightest bit badly for warning people away from working for the place. I don't even want to give the place 1 star, it gets no stars from me.
Again, I reiterate, Kroger is a terrible place to work for, and a terrible place to shop. If you read this, and were considering applying, don't, you will be miserable.

I've worked for Kroger for almost a year and a half and they have taken every opportunity possible to screw me over. First of all, I am part of the union, and they haven't done shit. Just saying. There are horrible cases of sexism, racism, and agism (sp?). I have more seniority that Jack (or let's call him Jack), so I ask to be promoted, but then Jack says that they are only promoting women, so what happens? I get fucked, Jack gets moved up, and someone less qualified is in the position I've worked hard for. And in spite of the fact that we NEVER have enough people (as testified by the fact that our manager is always screaming in his nasally, overly pompous voice for people from other departments to drop what they're doing and help us at the front end) we keep HIRING people, which means that I lose hours. We're forced to check as fast as possible or get bumped back down to the woeful status as bagger (deemed courtesy clerk,but come on man) and miss out on doing our actual job--customer service. Constantly are we compared to one employee who works there who checks so quickly he SMASHES THINGS, which is utterly ridiculous. Our breaks, which should be fifteen minutes long, are usually shortened, though it doesn't seem to matter much to our management, who wander around the store clucking like hens. One of the floor supervisors is far too touchy for me, boardering on sexual harassment but the management doesn't care because I'm not a man threatening to sue. The management doesn't quite catch on to anything unless it directly interferes with their ability to lounge about and straighten their pants. But I'll tell you what, that will end.
Regarding the statements about our crappy customer service, I know that not all of us are awesome. I am usually getting either really good compliments or really bad insults (one man called me a fucking retard). And we do have a lot of really bad employees. Things you can do about it? Call corporate. What will that do? Nothing. You can tell management. What will that do? Nothing. Ya get the picture. Listen, the fact of the matter is, the prices suck, the customer service sucks, and all of us hate our lives, our jobs, and did I mention our lives?
Here's some good advice: Drive the mile or so to Walmart or David's or Brookshire's or whatever grocery store is in your town. On the off chance that they are more expensive than Kroger, they probably have better quality, believe me. If they're less expensive and the customer service sucks, I don't know what to tell you.

Wow, y'alls some angry folks! :)

From reading all of these reviews, and being in management at Kroger, most of the issues are store/region- related, not necessarily company related. If your store is dirty, it is the responsibility of the management to make sure it gets clean. If employees are rude, management needs to be involved, and kick the employees ass down the road if necessary. If the management is failing in their duties, then employees absolutely have the right, and even the responsibility, to let the higher-ups know. You can do it anonymously, but most won't take the time to do it- it is easier to bitch and moan than do something that might actually make a difference! Trust me, shit rolls downhill- complain long enough and loud enough, and something will get done.

That said, there are crappy bosses in every field. If you are unlucky enough to have to work for one, I am sorry for you. For those of you that care about your jobs (and I know you guys are few and far between), do what you have to do to serve the customers, and ignore your management. If you ever have to defend yourself to management, you can straight up tell them that you were pleasing the customer, which is what you were told to do. Let them backpedal all they want, in the end you are in the right and there isn't a damned thing they can do about that.

Being in management, I can tell you that there are more employees that don't give a crap than there are those that actually want to do a good job. And that has nothing to do with the company, and everything to do with the individual. You don't have to sell your soul to work for Kroger, you just have to be willing to actually work and put some effort into it. I have been with the company for a while now, and my husband has as well. We have found the local management to be very accommodating, and we have been treated fairly. We have both worked in other fields, and for other retailers, and Kroger really is one of the better ones. But nothing is handed out for free- you have to earn it, just like in every other aspect of life. If you don't get that, then you should expect to be discontented no matter where you work.

Kroger is the worst place to work for. They say Customer First is their number one motto, yet all they do is cut hours for the very employees WHO SERVICE SAID CUSTOMER BASE.

Here they go by seniority so the quantity and quality of your scheduled hours reflects on how long you have been getting fucked ove.... been working for this place. You could be the newest and best most hardworking caring person in your department... and never be scheduled or be looked down upon by management and your department head just because you are new.

And the managers here are uneducated nutjobs. Recently two employees who are attending college were forced to give up their full time status because even though they can and have worked 40hrs per week they go to school which means they cannot work in the early mornings. Well guess what everyone wants to work mornings so what, this place doesn't even care for their employees yet alone the people who are trying to go to post-secondary schooling to get the fuck out of this shit hole.

I work in the deli and for the most part I love the customers I deal with and have no problem with the work I do, yet I find it hard to believe with all the new responsibilities I get each day, my pay stays the same.

Lets be realistic, shop at Wal-Mart, the prices are lower and you would get the same service.

In conclusion, if you are looking to get hired on at Krogers you had better be looking into Corporate where you can do nothing all day and line your pockets with your declining customer's money while the real work force slaves away for nothing. Or into Store Management where you can run around the store like a chicken with your head cut off barking orders to everyone you see and then enjoy a nice sit at your desk where you can work on slashing hours for your hard working employees. Joshua Aldrich Store Number 815 Badge Number 104

I'm a "bagger" at a Kroger in Walton KY.
I'll tell you right now, I hate this job.It's not so much of the management but more of the people who shop there.

The Laziness:

People here are so lazy. They want to be babied the whole visit through.
For example, it was an extremely cold snowy day. This lady asks me to "help her take her stuff out to the car", now normally I don't care to help if you really need help like say, if you're old? Or can't do it on your own, because of a bad back or broken arm. Nay, this lady was say Mid 40's? Everything was fine with her except of course for the disgusting attitude she possessed. I had no time to get my jacket because, of course she was "in a hurry". And because "she's a customer and here at Krogers,customers come first". I had to go out, in freezing weather with nothing but my work shirt. Pushing the cart while she walks in front of me, giving me dirty looks as if was some how I was holding her up. We get to her car and does it end there? Nope, she wants me to load her crap into her trunk while she warms the car up. She didn't even try to help, or even make the suggestion to help.
She didn't even thank me or put the cart back in it's holding place. Nope, she left it right beside her car.

I run across many people like this who shop here. If you look around you can even catch the horrified faces people put on when they realize "Holy shit, the bagger just left, am I going to have to bag my own stuff?!"
It's funny to witness this, the things will just pile up and the customer will wait there, instead of lets say, just bagging their own shit? Seriously, they would rather wait for 5 minutes for a late coming bagger than to just start bagging their own things, that would have just taken 3 minutes.

The "Forgotten items":
Then there are the people that just piss me off. The ones that wait on line for let's say three customers ahead of them only to tell you they have "forgotten" a few items on their list that they need me, The "bend over and take it" bagger to get scour around the whole store and get them. Seriously, to get you're own damn things? It's kinda the only thing you have to do, you're the one shopping.

The "special requests":
I don't mind doing our customers favors. You want me to tie your bags in a bow, so the stuff doesn't fall out while driving? No problem. You want your things in paper bags? Sure thing.
You want me to bag in plastic then put those in double paper'd bags? Ridiculous. The ones that ask of this never have one or two things, They have the whole entire store and are always in a hurry with tons of people behind them. It just takes up too much time and makes everything extremely hard to do, we baggers have a rhythm, we know what items bag well with others. But when you throw us off with ridiculous request like plastic in paper in plastic. Enough.

Even worse the "I just handed you a buchcha heavy things like 6 laundry detergents, eight 2 liters of pop and 3 gallons of milk, now bag it for me all together but make it light in the least amount of bags possible" request.
"Why yes mam', I'll defy the laws math and physics, just for you!" [:

When dealing with people so close range with things like food and comfort, it's a two way street.
You can't expect the best service if you yourself isn't giving the same thing back.
We have to deal with tons of people everyday. Not only Baggers, Cashiers and Service people too.But if you are creating friction, we both are going to lose the war. Remember we are here for you. If you do run into someone who is purposely giving you a hard just report them to the manager.There are always like 13 of them waddling around like lost ducks. But, if was something petty like a mistake on a ring up, or the bagger is bagging a little slow. Relax. We're all just human.

If you really want to help out to make sure your trip to Krogers goes smoothly I have some tips.

If you're getting lots of pop or are placing a lot of heavy things in the bottom of your cart make sure the bar codes are facing up to where we can just use the mobile scanner. It's easier than fumbling with the 12 packs looking for those suckers.

You have a kid in the cart? I mean like really in it, and not in the kid holder thing. Get them out the way. It makes it difficult if I have a million bags I have to place around a seven year kid sitting in the damn cart.

When unloading your cart, send the cans and heavy things in first. Trust me, I hate when I have the cart almost full and then the army of cans come in. I don't want to crush your food, It doesn't help me none.

Don't hog the cart, you have your things unloaded? pass it on to the bagger as quickly as you can.

If you have a huge order, help bag. It's not that hard. We just want your trip down the check out to go smooth and quickly as possible. You standing there for 5 minutes staring at the bagger won't help you at all. And ESPECIALLY if you have and old lady bagging your things, PLEASE get the heavy things i.e. the 24 packs of pop. The Humongous bag of dog food.



When you go into Krogers please don't go senile.Help where you can. It will make our jobs a little easier and your shopping experience a lot better.

The vultures that manage Kroger care nothing about customers. First of all, it's totally RIDICULOUS that Kroger has links on their own website to coupons, yet recently my local Kroger's manager (Delta region) rudely claimed that don't accept internet coupons!!! They've been taking them all along! Meanwhile, according to Kroger's own corporate offices, it's their policy to accept internet coupons!
Furthermore, Kroger never has more than two measly cashiers checking at the local store, no matter the hour! They even pay a girl to shout by the 'self check-out', hoping that more people will use it-- so silly!! The meat department has a rancid smell, and produce items which have already passed the 'sell by date' are routinely at regular price instead of on manager's special! Also, their pharmacy never has prescriptions ready for pick-up by the time they stated over the phone. On several occasions, an item didn't ring up at the 'closeout price' posted on the shelf. Spilled foods and liquids stay on the floor all day, and no employee makes an effort to clean up. The managers prance around the store arrogantly barking orders at stockers in front of customers. They are steadily losing business here to Wally World and regional discount grocers because they don't care what customers want.

Krogers has done my family WRONG! FUCK THE KROGER COMPANY STRAIGHT TO HELL. They have done my brother and I dirty, not once, but twice! They are selfish and only are concerned about the money they see go in their pockets!

umm how long does it take for them to get back to you if there ging to hire

Right store. Right price. Wrong job!

I'm in my 40's and because of the poor job market I made the mistake and humiliated myself going to work for Kroger in Goodlettsville, TN, I worked in the Deli. Yeah past tense, the hell with their BS!

This had to be the worst job I have ever had! Even though I've worked in a supermarket Deli before all I was getting at Kroger with experience was $7.35, {Oh yeah, keep your salary private or you can get in trouble with management} I can't remember the last time I made such a low salary. It's insulting, a 16 year old bagger is getting at least $7.25 and maybe getting a tip for bringing bags to a car, so a kid gets more than me. 18 & 19 year olds start at $8.45 in the Pharmacy too.

What pisses me off is this is a high volume store, yet we are always short of help. We can't get our last break and management doesn't care. The BS of the ‘customer is #1’ and they shouldn’t have to wait only applies when management can pass the buck.

Other workers say if we don’t get what is needed to get done we will get written up, if we put in OT to catch up we will get written up. I asked then where the hell is the Union, stupid question, the Union is just there to collect you fee!

We work at such a high rate, that you can't think straight sometimes. I've asked the Deli Manager about my salary, he says "I have nothing to do with that". I go to the assistant manager, he tells me he'll talk to me later, yet he just forgets about it. I've asked the store manager if I can talk to him, I'm ignored.

The new Deli manager is a kid, no personality and he comes from a low volume store and is nothing but a glorified stock boy. One of the assistant store mangers is so ghetto and only got her promotion into management, in my opinion, from affirmative action.

So I don't mind working hard but don't expect me to work like that for that wage. Working in the Deli requires professionalism since you are always handling orders for customers, you need to be professional in food safety too. Plus you are always cleaning. In this store we always have more side jobs for prepping and stocking than we can handle, and yet they come up to you as if you aren't doing anything.

It's just abuse and you’re hired as part time but giving full time hours so health insurance doesn’t have to kick in for 9 months. Publix pulls the same crap, they make you wait 1 year!

One side note, this bakery is filthy, the health dept. should nail these guys, Gnats in the donuts!
They had to dig up the concrete next to the sink, right there are the mixing bowls and all of the plastic containers for cookies and pastries and everything else. They dug up the cement and left dust all over everything. Management does nothing. Oh yeah, cockroaches in the Deli and Bakery!

Unless you are new to the job market, spare yourself! FU Kroger!

I went shopping there the other day, The store was dirty with trash and skid marks around the place, The service guy is very annoying, can't remember his name at the time, but he asked me numerous amounts of times if I needed help, did I get everything alright, more than once, He yelled at a bagger for talking to a cashier then proceeded to write him up, Then a few minutes later he was having a personal conversation with a fellow service person laughing it up, I thought to myself, what kind of hypocrites work here? Also this service person was talking to her friend and did not help me at all, The Store Manager is ignorant as well. Krogers is full of hypocrites and people who have very large egos, self centered, out to screw the good workers, I would never work there in my life, you should hear some of the comments workers make about the place, the comments are not good, I agree with them.

My husband and I were in kroger inVicksburg Ms. we were so embarrassed!! We got over 2hunderd dollars of groc. but the store would not take our check,because it was over 150dollars We talked to the manager and on one would help. It was a POLICY of KROger,all they had to do was pull up the discount points, but no one wanted to help KROGER YOU ARE NOY NICE We are sixty years old this has never happened ever to us and I pray in the future other people will not be embarrassed the way you treat them We will not be embarrassed by kroger again!!!

Since 2005 I have been working at the Kroger store on Dixie Highway (near Davisburg) in Clarkston, MI. First and foremost, things have gotten worse at this store. My current job position is courtesy clerk, and every week my store has problems. It would be nice if we had employees who ACTUALLY KNOW WHAT THEY'RE DOING, not just employees who don't care about their jobs and carry a surly attitude with them. The management is nothing more than clones of the Three Stooges; they simply don't know what's going on. The store manager, Emma, is an OK person, but she has a very short fuse. Do NOT get her angry. Second, the co-managers Ed and Mike can't seem to agree on anything. This store has had so many turnovers in management it boggles the mind. Another thing about this store I absolutely can't stand is the bottle machines. They break down every single week and the customers get angry with us about it. It would be very nice if Tomra could replace the machines with new ones, but it's just not gonna happen. The bottle room quickly becomes a huge mess because the customers don't have time to clean up after themselves. Some of the customer service people are nice, but the customer service manager Tonia is rude, impatient, and uptight. Good god. It's like she doesn't want to be there in the first place. Filthiness is alive and well in this store, and it shows. The produce department always leaves green stuff on the floor because they're too busy to clean it up. This is downright inexcusable and must be stopped. Because most of the baggers are minors, they can't have any of the privileges that the older employees have. This means that they have to deal with what they have and take orders from the customer service people, whether they like it or not. Most of the co-workers here are smokers, and I tend to stay away from them. One of the deli employees has to smoke every ten minutes outside and it just makes me sick. We have had plenty of customers complain to management about some of our employees, and I'm afraid that we'll lose more people this way. I had previously worked at Farmer Jack (before it tanked), and I still miss it to this day. I wish I could get out of this nasty store and work for another company; better yet, I hope to get the h*** out of Michigan and pursue a dream career (right now it's a tossup). All I can say is this: heaven forbid Kroger doesn't become the next Farmer Jack.

On a recent visit to the Kroger in Valley Station here in Louisville, Kentucky, I wrote a check for less than 50.00 for my groceries. I went to the pharmacy to pick up a prescription and wrote a check for 16.00. The second check was refused. Not because I had ever wrote a check that was returned (I haven't) Not because I was a new customer ( I have shopped there for over 30 years) but instead because I had wrote TOO MANY checks that day. The too many total being 1 check! After being told by the manager that he didn't have the authority to override the process, I asked for my money back for my groceries, got my prescription back took the 3 minute trip down the road to Meijers, who took the check for my groceries, gave me 50.00 cash extra. Took a second check for my prescription and said, "thank you". imagine that. I called three corporate numbers only to talk to mind numbing corporate mouthpieces. All three told me that a member of management would not be calling me back and that it was corporate policy in the event that one of my checks bounced. My little family doctor has a marvelous little machine that allows him to run a check at the time of acceptance. If this is really their rationale then it looks like someone there would be smart enough to check into this instead of letting good customers check out at Meijers. Joann Roth

RACIST AND UNCARING
Sometimes you are just better off resisting the sale. Went to local Redford MI store on Sunday 8/16/09. On the way to the register, I was drawn to the 33% off sale items, picked up some gum - ice pack, basting brush and noodles. I proceeded to the checkout, and the ice pack and noodles rang up for the price marked on them, not at the 33% off. I brought it to the attention of the cashier Tatiana, and told me maybe someone put these items in the wrong spot - I said no, because there were at least 25 of each on the shelves. She called the next level employee for assistance, this employee Piper told me the same thing as Tatiana, the whole time leaning on the register as if by purchases were boring her. She never even went to check the shelves to see what I was speaking about, but did tell me that the price it scanned is the price they have to go by. I asked to speak with a manager, at this point Piper pages a manager and also proceeds to loudly announce to all in earshot, " you are holding up the line" I told Piper not to put this on me, as I am not the person running the store. The customer behind me got very upset with me , and called me some choice names and then packed up what she had on the conveyer belt and went to another line, told them what was going on and suddenly there were even more eyes on me. Let me also go on to say that I was the minority in the store - -- Piper also made a huge display of sending Tatiana on break since this was going to be so long.
The manager Chris did finally come over and told me that there was nothing that she could do, the girl that does the scanning left at 4pm, and that she (manager) was unable to make price changes - again never even went to the area where I had gotten the items to see what I was talking about. I told Chris the manager that Piper had said loudly enough to incite other customers to verbally attack me that, ” I was holding up the line” as if I was doing something wrong. Piper started arguing with me and telling the manager that she never made the statement, and to Chris’s credit she did tell Piper to shhh and that I was the customer. I have filed a harassment complaint with this local Kroger – I believe the only reason I was treated in this manner is because I was the minority. I plan to put this on the web wherever I can to get the word out about this racist store.

After spending all day with my son in the hospital, I stopped at the Kroger on Maynard Rd in Cary, NC to get his meds which he desperately needed (you could tell by the three prescriptions). I was told 15-20 minutes. no problem. I used to get my meds there and they were quick and the prices were ok. This time I had talked my wife into trying it. No more.
I dropped off the prescription and went to get other items. I came back in the alloted time, anxious to get the drugs to my son. The brain surgeon at the counter said I needed to fill out paperwork. I asked him how long that would take. He said about 20 minutes. I asked if it would be another 20 after that, and in some guttural dialect he said it would. I grabbed the prescriptions out of his claw and said I had better find a drug store. I still wonder why they could not just page me, isn't that what a normal store would do?
The place used to be convenient and reasonable. You really need a low self esteem to go there now. You must have an even lower self esteem (or IQ) to work there.
Another issue - I always noticed a dosage problem with the meds I received. After going elsewhere I realized the drugs they sell at Kroger are either of inferior quality, or the druggists must be cutting them for a little profit on the side.