Francescas Bridal Salon

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    pink87

    Fri Nov 06 2009

    I had a very similar experience at Francescas Bridal Salon....Horrible!!! We ordered my dress in May and received it in October for a November wedding. When I received my dress it was way too small. When we called to tell them the dress did not fit they said to bring the dress in and not to worry about it. When I brought it back to the shop they took my measurements again and they were different from my original measurement. They tried to blame it on me saying I gained weight and it wasn't their fault. I told them all of my other clothes fit me exactly the same and are even a little loose on me now. My bra size hasn't changed in the past 8 years so it definitely hasn't in a matter of months. They couldn't admit that they measured me wrong and ordered the wrong size. I tried on the dress for the seamstress and she could see it was small so she put pins in the dress where it needed to be fixed. I was told I needed to pay $45.00 for the alterations. So when I went back to try on the dres... Read more

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    rb12345

    Fri Dec 12 2008

    I've been a customer there for years and I will never return after my latest experience. Their customer service is excellent up until the point where you order and pay for your dress. After that it's over. They owe you nothing but dress delivery, they don't care about timing, about returning phone calls. They were completely incesitive to my best friend who had to cancel her wedding. RUDE SNOBBY PEOPLE!

  • by

    sonja333

    Sun Nov 09 2008

    I recently placed an order for a bridesmaid dress. The girls were given 5 choices of styles to choose from. When I called in my order, I gave all the pertinent info. the first time (credit card #, address, phone, etc.) I received 2 phone calls back in about a week and a half saying they did not get my info. (2 other girls received the same phone calls). I was also asked to email the info. to the store (stating that I allow them to charge my credit card, along with the dress style # and size). The wrong dress was ordered and it was large on me (I asked for the smaller size and they insisted I was a size 8). -So then I was forced to have it altered. At any rate, when I went in to discuss the dress I was made to feel as though it was my fault. I asked if they still had the original email I sent (stating the style) and Francesca said that they do not keep them (weird, considering it's proof that I allow them to charge my credit card!) Francesca did give me 25% off the cost of the... Read more

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    mom2be1106

    Wed Sep 10 2008

    Francesca's Bridal has a big selection of dresses, but I certainly did not feel welcome when I went into the store. Not only was the staff rude, but they were also snobby. It took 10 minutes for the staff to greet me. When I eventually met with a consultant, I felt that she was trying to push the more expensive dress on me, after I told her my budget was no more than $1500. After I was finished, she gave me her card and I left. I will never go back there again. It was a complete waste of my time.