Newbury Comics Inc

Newbury Comics Inc
332 Newbury St
Boston ,  MA   02115
United States
Phone: (617) 236-4930
Item added by Automatt. Added on 07/02/2010
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22 Reviews

islathomas07
10/25/2013

Newbury Comics Inc 4

Nice atmosphere and great staff. I could get lost for hours just looking around this place, without finding the thing I’m looking for. If you want a comic book, poster, record, or anything else cool and obscure, then come here!

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LadyDane165fce
12/22/2009

Newbury Comics Inc 1

I placed an order with Newbury Comics online on the 17th of December. I paid extra for the "expedited" shipping which claims that it will take an estimated 2-3 business days, rather than the regular shipping which takes 2-7 days. Knowing that it might be a little more than 3 days was fine with me since I gave myself some cushion for Christmas (Xmas would be the 6th business day, which I imagined would be the very last day that it would arrive.) After a couple of days I did not receive a shipping notification, so I emailed customer service. I received a reply with a tracking number, as well as a notification that some orders have experienced delays up to THREE weeks, and that I would have to wait as long as that until 1/08/10! This led to a series of emails which came to no conclusion but that I would "just have to wait," at which point I said No, no no, and no. Three weeks for an EXPEDITED packaged that is supposed to take three DAYS? No. I immediately used my tracking # at USPS only to discover USPS did not have my package at all! I called back to USPS three times and got the initial Supervisor's Supervisor, who told me the package was never accepted from Newbury Comics; they did not have my package at any facility from which it could have shipped out of Mass. to California (where my mother and sister were eagerly awaiting their Christmas package). I immediately went online to Newbury Comics only to discover there is no phone number available at which time I called their Harvard Sq. location to ask for a number. I was given their head office in Brighton, and told to call and hit 0 for an operator. He told me I would be transferred to a person, unfortunately I reached a voicemail machine. Disappointed, I called back to the head office and pressed # for their directory at which time I was connected with a customer service representative. She asked for my order number and told me she had no more information for me than she "thinks" USPS got my package. Not good. I asked to speak to her supervisor and she informed me that he would not be able to tell me anything else. After insisting for several minutes that I would still like to speak with him, she finally put me on the phone with a guy named Matt. I have never, and I repeat NEVER, been so disrespected and dismissed. He was loud, rude, spoke over my concerns continuously with a dismissive, "you will have to wait six business days," and even HUNG UP ON ME. I repeat, the supervisor of customer service at Newbury Comics HUNG UP on me. I paid extra for expedited shipping for a reason, and when I asked for a shipping refund he informed me that he would not give me any refund at all. The only thing they did was "reship" the order which I doubt has even happened, and now my present will not be here in time for Christmas. I have called and left a message with the VP of merchandising, Valerie Forgione, however I am not optimistic that she will be able to help in any way. I am SICK of them! I paid EXTRA for expedited shipping for a reason, told it might be up to THREE weeks, and then refused when I requested a refund on shipping!! This is by far the WORST experience I have ever had with customer service ANYWHERE (and credit card companies and computer techs are pretty bad). I will NEVER ever purchase anything from them again, and I will be pursuing any type of action possible!!

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Newbury Comics Inc 4

I've worked for Newbury Comics for 5 years. They hire people based upon their personal style/attractiveness and almost nothing else. They wa...

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Newbury Comics Inc 1

I ordered a CD from Newbury via Amazon.com. The CD mailed quickly and arrived quicker -- but it wasn't the CD I ordered. When I wrote them...

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Newbury Comics Inc 4

As a comic book and music fan, the place has a great selection of rare finds and classics. They happen to also have some great deals occasio...

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Contributor130 615
05/11/2006

Newbury Comics Inc 5

The Scene
Once upon a time, this was a fringe store catering mainly to punk-rock diehards and hipper-than-thou college kids. But ever since alternative rock started blending with the prevailing trends, Newbury Comics' time has come. The store does a great job of mixing the organization and layout of a chain store with the expertise and range of a specialist store.

The Goods
Newbury Comics should be your first stop for new rock and pop on CD and vinyl. As is the case with most chains, Newbury's tape selection isn't strong. The store does what it does brilliantly--prices are typically a few dollars less per CD here than at other retail chains--but if you're looking for something other than rock, you'll do better elsewhere. There's also a roomful of eclectic novelties, including posters, magazines and yes, comics.

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Newbury Comics Inc 2

I have found the staff at this particular Newbury Comics store is rather snobby. They seem to think they know everything about music. Funny ...

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Newbury Comics Inc 4

As other reviewers have pointed out, Newbury Comics is not just for Comics. It's actually dominated by music. I've had success finding a lot...

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Newbury Comics Inc 4

Unlike corporate music stores Newberry comics has its own flavor. They are unique and fun. The store sells music, posters, stickers, jeweler...

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Newbury Comics Inc 5

Despite the name, you'll find much more than comics here. In fact, if anything, the focus of the store is really music or, more generally, p...

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Newbury Comics Inc 5

Cheap DVDs and music, as well as a large assortment of accessories and fun gifts. I've spent hours in this store, just walking around and lo...

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Newbury Comics Inc 5

This is a great store for those looking for used CDs, random Pop Culture gifts, DVDs, etc. Located on the end of Newbury Street closest to ...

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Newbury Comics Inc 3

While still a better alternative than buying your music at an expensive chain store, this place is nothing special. The most amusement comes...

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Newbury Comics Inc 4

If you're looking for a particular CD or DVD and you don't want to spend a lot of money (or pirate it) this store may carry it. There are a ...

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Newbury Comics Inc 4

Newbury Comics on Newbury Street offers a great selection on both music and other interesting trinkets. A great place for an original gift. ...

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Newbury Comics Inc 4

People who are new to Boston are enthralled with Newbury comics. I mean, they have CDs by bands they don't play on the radio! But even tho...

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Newbury Comics Inc 5

Newbury Comics is an amazing experience. You don't just go to pick up the new Beck CD. You go to wander through the aisles, talk to the laid...

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Newbury Comics Inc 5

This store is half/comics and half/music. They have a great used and new selection of music, cheaper than most places because they offer so...

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DDinBoston
10/10/2002

Newbury Comics Inc 4

I am a loyal Newbury Comics customer because they continue to offer a great selection of CDs at the best prices. My only gripe is that they don't have enough listening stations, so I go to Tower/Virgin and listen and then buy the CD at Newbury. They also have cool gifts, T-shirts, etc. If you are sick of paying $17.99 for CDs, head over immediately.

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diatonic10efd0
09/05/2002

Newbury Comics Inc 5

The lowest prices in Boston for new rock and pop CD's...period! If you're looking for Classical and Jazz then i'm afraid that you'll have to look elsewhere:)

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pinkpanther1da 52a
07/24/2002

Newbury Comics Inc 5

This is by far the best music store in the U.S. It has all sorts of music...and if they don't have what you are looking for they will get it shipped to the store for you...free of charge. In addition, they have funny gifts and collectibles, hard to find music, and a great used CD selection. They are reasonably priced compared to many other major record stores. The staff is into their music...but very nice and willing to help. They will even play a CD over the speakers in the store if you aren't sure about it. --a wicked good time.

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NickStreet10cb bd
07/13/2002

Newbury Comics Inc 4

I like obscure music and they always have what I'm looking for. There's also always someone interesting to look at.

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3.95
average based on 22 ratings