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117 Reviews

Chalky
10/10/2012

Orbitz 3

I've used Orbitz and it has been okay. Orbitz will let you search on a flexible date calendar search, which is nice. It's a good method to find the cheapest flights, then I'll usually book w/the airline after I find the dates. If it's a combined airline flight, then I book w/Orbitz.

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Votes on this review: 2 Helpful / 0 Funny / 0 Agree / 0 Disagree

Laura8365
08/21/2012

Orbitz 5

jetradar.com is the only place I go to search flights now, after consistently finding them to find the best deals. They don't 'promote' any particular airline, but are totally transparent, plus they include the extra fees and taxes that you know you have to pay but many other 'comparison' sites leave off. This is helpful, as you can make a fair assessment of which is the best price.

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Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 1 Disagree

jasonelmore
01/30/2012

Orbitz 4

Easy to use website for travel and accommodation planning. Very affordable rates. Sometimes the price will fluctuate tho, wish there was more concrete pricing. I also wish it showed which days are more likely to be cheaper.

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Pam Pfings
12/29/2011

Orbitz 1

How come I didn't get a rep to contact me?? Orbitz screwed up my flight dates and then made me pay the price to change the dates. I had no choice. The hotel and everything else were booked so I had to get the rights dates for the flight. I spent an extra $1300.00 because of their mistake and nobody contacted me. Their customer service is awful if you can even understand what they are saying. Orbitz has lost a lot of business by what they did to me. I tell everyone I know not to use their site.

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Votes on this review: 3 Helpful / 0 Funny / 3 Agree / 0 Disagree

Ora
12/29/2011

Orbitz 3

I booked tickets and everything seemed OK, but when I had to change the tickets due to an emergency:
1) They said it would cost me $500 (more than any other price I've ever paid to change similar tickets).
2) I was on the phone with them for a very long time.
3) The airline never got the update and I almost missed my flight.
4) The airline charged me $100 less to change the flights.
I gave them two stars because at least they didn't put through the charge. Not that they should, but with the bad service I had received up till then, I had expected to do battle over that also.
Update: I must mention that Orbitz has since contacted me and made efforts to resolve this. The representative was very prompt to reply and very professional, so I agreed to give them another try and I changed the rating to 3 stars, trusting that next time things will go smoothly.

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Whatsupwitdat
09/19/2011

Orbitz 1

I just got back from the most awful vacation I have ever had! I went to New Orleans, LA and I had booked with Orbitz. I reserved a hotel room for one night and one room! Upon arrival the front desk told me there was no reservation and they were booked! I was in shock! Then I called Orbitz and they had already taken the money out of my account and I had no where to stay Orbitz moves me to another hotel that was supposedly 3 miles from my location. My cab costs $20 the hotel they ended putting me in was outside of New Orleans in Gretna, LA Arriving at this location the front desk took an hour to get me in a room When I got into the hotel room the bed had no sheets covers nor pillows! And all the furniture had been pulled to the front of the room! I walked back to the front office and it took another hour for them to get me into a room that was semi clean and had bed sheets covers and pillows! On top of that I found out that Orbitz charged me for 3 rooms plus the room I thought I had reserved Total came to $380 just for the hotel room that was no where near my location spot planned and in a seriously bad part of town! I was furious! Today I have been on and off the phone with Orbitz trying to get my money back and its been a total of 3 hours of phone conversation I have still got nothing accomplished with them! If you are looking to reserve a room for vacation DO NOT USE ORBITZ!!! All the front desk people at the hotel(s) said to never reserve hotels through third parties!!!! You will end up being last to get a room Hotels reserve rooms for people that call themselves and then reserve rooms for third parties!!!

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planoiceman
09/10/2011

Orbitz 1

BUYER BEWARE - ORBITZ CHARGES SERVICE FEES !!!

Just received my credit card statement and was surprised to see a separate line item charge of $13.98 from Orbitz. Called their Customer Service and was told Orbitz charges a service fee on top of the airline price listed.

Supposedly there was somewhere in the booking process that indicated Orbitz charges a service fee, but not anywhere that I saw. I was certain their advertising states that no service fees, but can't find anywhere on their web site whether they charge or not.

I certainly won't be using Orbitz ever again.

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Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

David MeowMix Pak
04/05/2011

Orbitz 1

Fraudulent...Fraudulent. My reservation was canceled last minute twice. Don't use Orbitz. It's better to book your flights directly through the airline, because they will give you competitive prices.

Worrying my reservation would be canceled, I spoke with a customer representative who assured me that everything has been completed. That was a lie. In the past two days, ticket prices rose $400.

Don't waste your time.

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Votes on this review: 2 Helpful / 0 Funny / 2 Agree / 0 Disagree

JennieZhang
02/25/2011

Orbitz 1

terrible. on their website, they said i can change my reservation. but when i call them, they just say its not their responsibility to help me change my reservation, i have to call the airline to do the change. since they did not get my money, the airline gets it. their customer service people really sucks, bad attitude, and not professional at all. i will never, ever do business with them!

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Votes on this review: 4 Helpful / 0 Funny / 1 Agree / 0 Disagree

Danikay
12/28/2010

Orbitz 1

I should of have read this website before booking any flights with Orbitz!!

The airline (LAN) made changes 3 times, and I called Orbitz last week to accommodate the times of each flight, the agent said that she had made all the changes but since the system was down I had to wait until next day (saturday) to get the email with the new itinerary.
Never received the email.....
Next week... I called again to request the new information and the agent says that there were NO changes made! because supposedly I didn’t give the approval >>Those were the notes of the previous agent<<
WTH!!!! Now she says that they can’t make any changes because they are no longer working with the airline (AA).
I called both of the airlines (AA, Lan) and both said that Orbitz has to make the changes!! But they say that they can’t.
So now.. I’m going to be stuck at the airport for an entire DAY before I take the next flight!!! ugghh!!

I’M NEVER EVER IN MY LIFE GOING TO USE ORBITZZZ AGAIINN!!!

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Votes on this review: 0 Helpful / 1 Funny / 3 Agree / 0 Disagree

jessicalauren
12/22/2010

Orbitz 1

For Christmas I booked a round trip flight from Orlando, FL to Jackson, MS on Orbitz. They asked me what day I wanted to leave and I entered in Dec 23rd. They asked me what day I wanted to return and I entered in Dec 27th. They gave me a list of flights to choose from and I selected the least expensive because I was did not need to fly at any particular time as long as it was on those dates.

Today I noticed that my return flight had an overnight layover in Charlotte. This means that I will not return to Orlando until the 28th. I called Orbitz thinking that they would fix the problem. All my confirmations say the 27th. There is just a little line at the bottom that says this is an overnight flight. I does not say ANYWHERE that the flight is on the 28th. I called and explained the situation to the lower level customer service guy who had some sense and said that I should not be charged for the mistake. He then transferred me to another customer service guy. He said that my return flight was on the 27th. I told him that he had the definition of the word return wrong. It means to go back to the place of origin. I asked him if he bought something at Wal-Mart but tried to return it at Target if they would take it back. He said that I should have read the fine print. Forgive me for assuming that when I asked for a return flight for the 27th that is what I would get. I asked them to put themselves in my shoes and they all said that they would read the fine print. That is because they work for a company that deceives their customers so they are suspicious. They wanted to charge me a huge fee and the difference in the flight. They refused to give me a refund or pay for the fees themselves even though it was their fault. I looked back at my itinerary and nowhere on it does it mention the date the 28th. I found a flight that was cheaper than the cost to change my original flight. Great way to do business Orbitz.

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Votes on this review: 1 Helpful / 0 Funny / 1 Agree / 1 Disagree

Adile
11/10/2010

Orbitz 1

Booked a vacation package to Maui. 2 bedroom, 2 bath condo at the Maui Kamaole.
Received confirmation right away. Get an email next day to contact the Maui Kamaole Managment.
Since they overbooked, they "upgraded" us to a different condo. Tried to find out what the condo looks like. After calling and emailing back and forth with the managment at the "new" condo we found out that this condo has really bad reviews and it looked old and dingy. Contacted Orbitz and told them that we wanted what we paid for. Lauren the supervisor world wide could not offer us anything besides one other dingy looking condo and send us an email saying please contact costumer service. Can't give you what you paid for, so let somebody else deal with it!
Nicely done Lauren. I wonder, if she would be ok with paying for something that she's looking forward to and getting something "similar" that's not worth the money.
Andrea at costumer service did a great job. They couldn't find any other accomodations for us, so we got a refund for the condo portion. After emailing about 50 condo owners we were able to find a condo on our own. For the same price at the initial building. isn't that something?!
If you put a little afford in it you can actually make your costumers happy.
BUT that didn't happen here. I just give you 1 star, because there is no 0.

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Votes on this review: 1 Helpful / 1 Funny / 2 Agree / 0 Disagree

Ritu Jain1
11/03/2010

Orbitz 1

1 star

Experience with orbitz was horrible, call center is really bad. The price assurance guarantee is a total fraud..

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Votes on this review: 1 Helpful / 0 Funny / 3 Agree / 1 Disagree

OrbitzBlowz
09/13/2010

Orbitz 1

WORST EXPERIENCE POSSIBLE.

My wife and I bought tickets threw Orbitz.com from Poland to the States, having one connecting flight from Chicago to our destination. I have had terrible experiences with both CheapTickets.com and Expedia, so I thought I would try a new service. I read all the fine print before purchasing and they still managed to be screwed in the end.
Orbitz.com sold us tickets on two different airlines (Lot Polish Air and United) that DO NOT have a baggage agreement with only a 2 hour layover time between flights. This means that not only do we have to pay to check our luggage twice with two different airlines, that we will be forced to deal with customs, collect our baggage, change terminals with all our luggage in tow, check in for our domestic connecting flight, pass threw security and make our flight all in under 2 hours. Where as this may be possible if everything works perfectly and the ques are light, I wanted to make sure there wasn’t something I could do to get a little more time being that I am a realist and have traveled internationally quite often.
After spending 1.5 hours on the phone with their customer service, I was told by two different people (one a service rep, then one a supervisor) first that we WOULD NOT have to check our bags again only to have them contradict themselves 10 minutes later after they actually checked with the airlines we will be flying with.
In fact, I was put on hold for 8 minutes by the service rep who then ‘called the airline’ only to find out it was closed because ‘it was 3 am in Poland.’ I informed her that I was calling via Skype from Poland and that it was in fact 11:00 am. I asked if she had actually tried to call at all and if so, what was the number? She said that they cannot give out the numbers because they are specifically for services such as Orbitz.com or the like.
Completely confused as to what she was saying, I asked her about possibly moving the flight time of the connecting flight back to give us more time. She informed me that it would $200 per ticket to do this and add 4 hours to our layover time. I explained to her that I was on Orbitz.com and that the ticket price for the exact same flight we were now talking about was only $112 including all taxes and fees. I asked her why would I spend $400 to move tickets when I could just buy two more for $224? She told me that if I did it this way, I would not receive my money back for the original tickets I booked.
Obviously, I asked if I paid the $200 per flight ‘transferring fee’ would we then receive money for the original flights? She said no. I asked why would she even bring it up in the first place if it wasn’t an option at all to which she replied, and I quote, ‘These are the tickets you purchased and agreed to so there is nothing we can do about it.’
I then asked to speak to her manager. I was connected with a woman named Luna who I was forced to explain the entire situation to again. I asked how Orbitz.com could sell ticket combinations for international flights not taking into account all these issues? She told me repeatedly that ‘the computer says its enough time according to the airlines standards.’ When I asked her if this was a standard situation, she agreed that it was not and told me that these times are ‘based on domestic connections.’ I asked her if she knew what she was now saying and if she really thought it made sense and she launched into whatever the monitor she was sitting in front of told her to say, repeating it over and over.
We went around and around, me explaining the situation in as many different ways as I could and her speaking but not actually saying anything until she told me she would do ‘some research and put me on hold.’ After 11 minutes, she came back telling me that there WAS in fact a baggage agreement and that I wouldn’t have to worry about checking the luggage at all. I told her, again, that this contradicted what the previous woman had told me and asked her to make sure.
After being on hold for another 10 minutes, she came back and said that she had spoke to Lot Airlines (who had previously been closed because it was 3 am in Poland according to the first woman) and that there WAS NOT a baggage agreement but that ‘they said it was probably enough time.’ I was so furious at this point that I asked her if she realized she just contradicted herself. She ignored the question completely and went back into her schpiel about how ‘the computer says its enough time.’
It took me asking 4 more times for her to admit that the was wrong about the baggage agreement and then put me on hold yet again only to return to say that she was just told that if we miss our connecting flight, that United would move our tickets to the next available flight free of charge because ‘their standard times were in fact not enough.’
I asked her if I could get something stating this emailed to me and she said they had no way of sending out emails from their computers. I asked her then what would Orbitz.com do for me if I get there and this isn’t actually correct and I am forced to pay for additional tickets as well as checked luggage? I told her that I had in fact been recording this entire conversation and that I just had her making a guarantee that I wouldn’t be charged if I miss the connecting flight. She asked if I could hold again, I said yes, and the call then dropped.
She hung up on me after an hour and a half of contradicting information and mistruths.
It is my plan to call every day, record the conversations and make their lives hell until I get satisfaction. Actually, what I should say is, until I get reasonable service for my nearly $2000 spent with this horrible company.
Please do not use this service at all unless you want to deal with the same sort of situations. I wish that I could possibly suggest a better service but I haven’t had much luck with any similar in the past. Granted, the situations have been different, but the complete lack of care for the customer has been exactly the same.

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Votes on this review: 4 Helpful / 1 Funny / 1 Agree / 0 Disagree

wtf703
09/03/2010

Orbitz 1

I've been flights, hotels, vacations on many of these sites before. Priceline, travelocity, etc, but tiday was my first time booking anything on orbitz.

I started online at 10am just booking a flight and for some reason it wouldnt go through. It ke[t saying my bank denied the use of my card. So I checked my online account with bbt. Well no wonder it didnt work since more then $700 was missing. I checked my pending transactions and saw that orbitz had charged me $694 + 4 seperate $2 charges (The tickets were only $693.60) I then checked my email to see if the tickets were sent and nothing.

I called Orbitz customer service and started with customer service who said that the transaction didnt go through so he was going to transfer me to sales. Knowing that they were currently holding onto $700 in my account I figured sales would just reserve the flight I tried to reserve online. I spent 45mins on the phone with this woman. Giving her all the infomation she need to book my flight. Then at the end she asked for my card number which I thought was strange and asked if I had enough money in my account to pay for the tickets. I told her of course not orbitz it holding on to more then I have left in my checking. She then said that she I had to call my bank to get them to remove the pending charges and that she would stay on the phone. When I told her that I couldnt just tell my bank to remove the charges and that they were going to have to fax some information to the bank she said that she couldn't help me anymore and that she was going to transfer me back to customer service. At this time I have been on the phone with her for over an hour AND she couldn't even hold my flight while I tried to get my money back FROM THEM! Thats when I finally got upset.

I demanded to speak with a supervisor and thats when I was connected to Vicky at their Kentekey office. She first apologized but didnt really want me to talk. She knew I was upset and she tried to keep me busy with information she needed so she could rush me off the phone. I gave her the information she needed and then she gave me the 1st excuse "midwest and frontier are merging and its causing some difficulties" I then informed her that my bank had informed me that they knew exactly what to do as they have dealt with this issue many times from Orbitz. Vicky then warned me not to book with midwest and frontier because of it. I informed her that I have booked midwest and frontier before and never on other sites and never had any problems. Vicky then said "Make sure your address on your credit card matches the address for your booking information, as that can also cause problems." I infromed her that I have had the same card, address, and phone number for almost 10 years now, again booking on other site with on problem. Vicky said " The airline requires that the accounts to checked to make sure that the funds are available prior to reserving the flight." I told Vicky that all gas stations hold $75 of all credit/debit cards used but that doesnt become withdrawn from my account. Vicky then said she was sorry that my bank lead me to feel that way. I told her that she has blamed EVERYONE else BUT orbitz and she hasn't taken accountablity for anything, and if they would have at least aknowledged that they made a mistake that i would be less upset. I realize now after talking to my bank and reading reviews that this make be more then just an occasional accident. Its just bad business.

I ask Vicky for her email address as I would like to receive a confirmation via email that she sent the fax. She told me that she could not email me unless I have an orbitz account. Seems odd. So I then asked her for her direct phone number if for some reason, in an hour the money was not back in my account. She said she did not have a direct contact number. Go figure. When I told her if that was the case I don't know how any of her co-workers get in touch with her.

Needless to say I sent my entire morning before work during with their bad service. So bad that I wouldnt just NOT recommend this site to anyone, but I'm more then willing to contact the better business bureau.

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Votes on this review: 2 Helpful / 0 Funny / 2 Agree / 0 Disagree

mafemcgrory
08/27/2010

Orbitz 1

Put 1 star because they forced me to put something. BUT IT IS 0 STARS.

THE WORST. If you can DO NOT book a flight with them. They change the itinerary a few times before your trip, but if you are going to do any changes they will charge you!!!! VERY BAD IDEA to have the costumer service support in a non English speaking country - VERY DIFFICULT TO COMMUNICATE WITH THEM. To make a change they hold me on the phone for 58 minutes. It happened a few times already and I gave them several chances to change the idea I had. But it is getting wors. LAST TIME I USE THEM. I PROMISSE.

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Votes on this review: 2 Helpful / 0 Funny / 2 Agree / 0 Disagree

joelbr
08/25/2010

Orbitz 1

Terrible. Their low price guarantee is a fraud. I sent them proof that there were cheaper prices on the same flights they booked me on, but they just dodged the issue. That is their real talent.

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Votes on this review: 1 Helpful / 0 Funny / 2 Agree / 0 Disagree

Jacinta
08/01/2010

Orbitz 1

My husband and I, we spent 3 hours at night to book a hotel in Niagara Falls through Orbitz.com. It was a nightmare! We put in our credit card information, home address, etc and at the last step, it kept telling us "We couldn't complete the reservation"! So we desperately tried several times with different credit cards, including one debit card and it all gave us this message. And you know what? Next morning, we got online and checked our debit card. It did charge us twice!! We called the credit card company and found out Orbitz charged us on credit cards for 8 times! This is a nightmare! We next spent hours on dispute their charges with credit card company and Orbitz! We still don't know if they drop the charge yet. Okay, we will never book any hotels through Orbiz again. I am wondering there is any place (by government) that we can complain them. Their stupid mistake cost us energy, money, time! They should be punished! otherwise they won't correct their mistakes...

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Taavi
06/18/2010

Orbitz 1

Beware! Orbitz has a deal with another company, which reused my credit card details to sign me up for a 'shopper discount' service. There is a button you click after completing your hotel room booking, which looks like it's just the order conifrmation, but it's misleading. A recurring charge appeared on my credit card bill. It was almost impossible to get that charge refunded - it seems that mentioning the attorney general or the better business bureau is the magic trick. Or better yet, dispute the charges with your credit card company, which will have the fight for you.

I have now got my money back, but it was a lot of effort and I will NEVER use Orbitz again! I can't believe they are involved with such lowlife business practices for a few extra bucks.

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Votes on this review: 2 Helpful / 0 Funny / 1 Agree / 0 Disagree

amarino
05/21/2010

Orbitz 1

I was trying desperately to book a ticket through Orbtiz that was from CPH to SAV to ROA to KOA to HNL to CPH. Each time I tried to pay for the ticket (this means I selected everyone, filled out information, etc.) an error occurred saying a certain portion of the flight was not available and reselect. I would reselect, fill out the information, etc. and the same error would occur. I literally used 2 hours trying to book it myself. No success. I then called customer support, where I spent another 2 hours giving trip details, passenger information, etc. and of course the same error occured. I was somewhat insulted actually as I knew the same error would occur, I have booked numerous tickets online without problems so I am seasoned in computers, yet they just simply thought doing what I had done would work for them. Not only was the help slow (I am sorry, I don’t have anything against Indians, but I felt like banging my head in the wall when I was on the phone with customer service), they offered no assistance/explanation or anything regarding what I should do. I spent the remainder of the week repeating the same process. That means, I would try to buy the ticket online, it wouldn’t work, and then I would call support hoping for an explanation, they would take me through the same process again of having them try to book the ticket, and then no explanation or help or anything, just someone saying ’we can’t really explain why it is showing this ticket at this price’. I called and spoke to three separate agents, repeating the process, all were Indians, and all were useless. I ended up contacting United Airlines directly, purchasing the ticket with them, and actually for a cheaper price. All that being said, I thought someone should be advised of this issue. You really need to work on people with problem solving, such as, ’we don’t know what is wrong, but i will find out and have someone call you back’ or if you are having computer issues, to let it be known on the website. I can’t express or explain how many hours I invested trying to purchase this one ticket, and it ended up in complete failure. You can imagine how I feel about returning to Orbitz to book anything…

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Votes on this review: 1 Helpful / 1 Funny / 1 Agree / 1 Disagree

preecha81
05/06/2010

Orbitz 1

Please be aware of this company! It was a total headache dealing with them after they totally screwed up my international tickets. Instead of mailing 2 tickets that I purchased, they mailed only 1 ticket twice. What kind of idiots do this? Anyway they asked that I return both tickets so they could mail me the two correct tickets that I purchased. They promised to mail them overnight because it was already so late due to their careless oversight. After several calls to people all over the world, (I am serious, they have representatives in the Phillipines, India, you name it!) I finally got to talk to someone who claimed she could help. After promising that this was taken care of and that they would do all in their power to mail my tickets the next day, I still have NO TICKETS! I called orbitz yet again to speak to representatives who had no clue what was going on & I was told that they needed to contact India to get a response. I am very disgrunted because I need to mail those tickets internationally to my family & I am running out of time. I am unsure that orbitz is going to send me my tickets even though they have already taken their money off my card! Avoid them if you can people especially if you can't deal with the run -around!

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Votes on this review: 2 Helpful / 0 Funny / 2 Agree / 0 Disagree

Shushanik
05/02/2010

Orbitz 1

Terrible service!

I have several stories about Orbitz.

1. My husband flew to Europe when volcano erupted and "stuck" in Frankfurt. The flight was canceled, and I called to Orbitz to change the tickets. They told me that though I booked with them, I have to change directly with the airlines (4 airlines!). OK, I called the airlines and changed the tickets. Then I called to Orbitz again to be reimbursed for the ticket my husband didn't use (because he had to take the train to his destination). When I checked the trip in a while I saw that the whole trip is canceled (and return tickets as well). I called Orbitz and asked about it and they told me that I requested to cancel the whole trip (though I asked several times that I want to cancel only one ticket from Frankfurt to original destination, and not return tickets). Then they said that I shouldn't have changed the tickets with the airlines if I booked through them (is it normal?!) It took them more than an hour (all this time they kept me on hold) to figure out that the trip actually was canceled because of the volcano and it cost me so much nerves as I thought they canceled everything and I had to rebook return tickets for 10 times the price I bought them...

2. We booked a trip to Las Vegas. We chose the seats (which were "confirmed" according to Orbitz) and ended up on other seats, because Orbitz didn't confirm anything with airlines. The seats we got were emergency exit seats which were not reclining. 6-hour trip was a nightmare! A call to Orbitz did not help, one of the representatives told us that if we don't like the service, we can book directly with the airlines (of course, we will do it next time, but I don't understand then why Orbitz is still in business), finally after long conversations and complaints they gave us $25 voucher for the next trip with Orbitz (very nice, as we are not going to use it any more!)

3. Same Las Vegas trip. We ordered B&B hotel package through Orbitz. There was no information about it in the hotel system. Once again, we had to call to Orbitz...

By the way, all these calls took hours and hours, they keep you on hold forever.

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Votes on this review: 3 Helpful / 0 Funny / 3 Agree / 1 Disagree

bumpassbeauty
04/25/2010

Orbitz 1

Orbitz is terrible! Never ever book with them and tell everyone you know to never book with them. My husband and I booked a trip to the beach and we were told our credit card would not be charged until check in. Not true. They charged my debit card immediately, which caused an overdraw on my account. After being charged a $35 fee from my bank, I called orbitz and explained the situation. I requested the money be put back on the card with an additional $35 for the fee. I was told they would not do it and that I was basically out of luck. They were rude on the phone; I spent over an hour of my vacation on the phone with the customer service rep who only repeated everything I said. I could have gotten a better deal just contacting the hotel myself. I have never been so disappointed in a business in my life. I guess the saying is true.....if you want something done right you should just do it yourself.

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eyegirl
04/22/2010

Orbitz 1

Make sure you read the fine print. The default is to have you purchase travel insurance. I will never purchase from Orbitz again. Unscrupulous tactics.

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Votes on this review: 0 Helpful / 0 Funny / 4 Agree / 0 Disagree

OrbitzSucker
04/15/2010

Orbitz 1

Orbitz is for suckers.

I learned the hard way that proper due diligence in getting a decent price on a hotel room includes the old fashioned step of CALLING THE RESERVATION DESK.

Orbitz sold us a hotel room for $99 per night that was available to any AAA member who called the hotel reservation desk for $71 per night.

I suspect that Orbitz paid no more than $60 per night.

This hotel's computers made available to guests for checking e-mails, etc., are right by the reservation desk. Nothing ruins your vacation like being reminded how much you got gouged with every new check-in behind you when you are reading your e-mails.

In Orbitz's defense, based on their e-mail response to my complaint, they are genuinely very sorry that I FOUND OUT HOW MUCH THEY OVERCHARGED ME.

Don't use Orbitz for your travel plans. They rely on people being lazy and not checking around. That is their market niche. As more and more people wise up to their game, they need to make as much as possible off of the remaining suckers. Don't be one of them.

Orbitz sucks.

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Votes on this review: 1 Helpful / 1 Funny / 3 Agree / 0 Disagree

SanaMansana
04/12/2010

Orbitz 1

They discriminate against parents traveling with children!!!

I was shopping for international flight tickets for my family, 2 adults and 1 3-year old. Somehow as force of habit I always search for 1 adult option. Don't know why but somehow it gives me a better prospective of the expenses. So it would give me a great $982 price including taxes and the connection was really good for the price. But weird thing when I put 2 adults and 1 child option the price skyrocketed up to $1350 per ticket. I called their customers service. The lady's excuse was that maybe there is not enough seats available. Fair enough. I checked for 3 adults and here we are with a low $982 price per ticket available. Go back to 2 adults and 1 child and the price goes up again. I'm glad I caught that before I did any reservations.
The other problem was their customer service. HORRIBLE!!! They were transferring me from one sale person to another. Neither one of them wasn't sure about anything. I felt like we were not talking the same language. They were rude and not helpful at all.
Terrible experience and luckily for me I didn't go through with a purchase.

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doc d1
04/12/2010

Orbitz 1

Stay clear of Orbitz I was told if I would go ahead with the booking of my planned trip that I would receive a free car rental. I received my itinerary no free car for the week and to be billed $400. Dollars for only 4 days. This bait and switch illegal and unethical.

I was quoted a specific price. My bank statement comes with multiple charges above and beyond. The bank statement listed Orbitz and the toll free number associated 8889228849 with the charge goes to cheap tickets dot com. guess what they know nothing.

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SandSQuebecCan ada
03/29/2010

Orbitz 1

I hope you read this before purchasing anything on Orbitz.com. It is an absolute comedy of errors that will end up costing more money, headaches and complete frustration! I can't believe they are still in business! If I owned a hotel, a car rental agency or an airline, I would NEVER allow my clients to go through the miserable experience of dealing with the world's most disorganized want-to-be travel site! All suppliers should stop selling to them! AVOID ORBITZ.COM AT ALL COST!!!!

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Portholeview
03/02/2010

Orbitz 1

Screw Orbitz! I had made hotel arrangements through Orbitz and totaled my vehicle in an accident while enroute to my destination. I immediately called the hotel (10am) to advise that my intinerary had been canceled. They told me that since the arrangements were made through Orbitz, I would need to contact them.

Despite Orbitz's insistance to the contrary, my confirmation did NOT include a phone number for customer service. When I finally reached them I was advised that there was nothing they could do since I didn't contact them immediately.

This is simply bad business. The hotel incurred no expense and no services were rendered. Never again for Orbitz OR Best Western. Corporate America is out to screw everybody.

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Votes on this review: 4 Helpful / 2 Funny / 8 Agree / 1 Disagree

craigvivas
02/22/2010

Orbitz 2

I booked a rental car in Puerto Vallarta, Mexico with Orbitz. They reminded me that it is mandatory to get insurance for Mexico. After confirming with my policy that I wasn't covered, I got the insurance, which cost me almost as much as the car rental. Payless Car Rental informed me upon arrival that Orbitz had sold me collision insurance and not the mandatory liability insurance neccessary in Mexico. I ended up having to buy another policy for the same price as the first policy I bought. Orbitz should haved mentioned this scam. What a rip off!

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Votes on this review: 3 Helpful / 1 Funny / 3 Agree / 0 Disagree

kellyb09
01/23/2010

Orbitz 1

January 23, 2010 - Tried to book a flight with orbitz online. Delta's prices were listed at $315.00. When I attempted to click on the flight it said there was no availability with the airline. I went to Delta's website and found plenty of seats on those flights but around $430.00. I phoned Orbitz about the issue. The supervisor admitted it was an issue with their tech department not updating the website appropriately but failed to honor the price of $315.00. I have booked several flights with Orbitz. I was a loyal customer. The supervisor did not even offern an apology. She tried to say it was ok to do this because they told me before I checked out. That is like going to Wal-mart picking up an item that is $10.00 and when you get to the register they tell you it is $25.00. That is false advertisement and just plain bad business. I will never book a flight with orbitz ever again.

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Votes on this review: 6 Helpful / 1 Funny / 6 Agree / 1 Disagree

boulderbum
12/02/2009

Orbitz 1

The "Low Price Guarantee" so riddled with stipulations that it's a hollow promise.

If filing a claim yourself, you are only eligible if you see a lower price on the same flight on the same day you book!

Also, apparently if someone else books the same flight at the same date/time with the exact same number of passengers through the Orbitz website, you might see a refund, but the chances of the stars aligning for something like that to happen is astronomically low, which I'm sure is by design.

I used Orbitz several times in the past, but because of my discovery of what I consider very deceptive claims about "price assurance", I won't give them any more business.

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Votes on this review: 1 Helpful / 0 Funny / 7 Agree / 1 Disagree

madhuonline1
11/25/2009

Orbitz 1

Orbitz sucks for ticket changes. se Orbitz only if you want to book flights from multiple carriers and want to see the different options you have. Dont use Orbitz if you think you might have a ticket change later on. They don't do the ticket change properly. I won't book from Orbitz again.

I had a harrowing experience. I had my original flight from Boston to Los Angeled and called their customer service agent to change the flight. After speaking with them on the phone for 15 minutes, she sent me a new itinerary for my new destination which was Raleigh, NC.
However to my disgust, on the day of the flight when I reached the American Airlines counter in Boston, they told me that Orbitz had not changed my ticket properly and I was still booked for Los Angeles. After that I spent 45 minutes talking with multiple unresponsive Orbitz agents on the phone and each time it got cut off after around 10-15 mins. They probably realized that they were at fault and didn't have a solution and so cut the phone.
Then I talked to a nice agent at the AA booth and she changed my ticket for around 100$ since my new ticket was cheaper than the old ticket. I finally reached my destination 6 hrs after the original flight would have reached.

I would not recommend booking on Orbitz or any travel site. Check the available flights on these sites and then book your ticket at the airline itself. It is much better although it might take a little longer.

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GKentC
11/03/2009

Orbitz 1

Three Strikes and Orbits is Out!

I once was a very happy Orbitz customer, heartily recommending Orbitz to others. I like the way Orbitz’ searches work, how they can be refined, and how going and return flights can be selected separately. I also like the way “My Flights” keeps a record of flights for later printing for reimbursements, etc. I always used Orbitz.

However, now I STRONGLY advise against using Orbitz because of three bad experiences that I have recently had. Three strikes and Orbitz is out! Each strike separately is actually bad enough for me to recommend against using Orbitz; but together they suggest a pattern of bad business practice that speaks poorly of Orbitz.

STRIKE ONE: I changed a ticket and got the confirmation of the change, which I examined. The requested change had been correctly made. Great. But then the day before departure, I discovered that Orbitz had not only made the change I requested but they had also dropped one whole leg of my overall flight. What a shock it was to discover this. After a great deal of haggling with Orbitz they gave me a $100 voucher for the purchase of a future flight. They said that the error was “shared responsibility,” since I had not caught their error. But have you ever looked at the flight schedules that Orbitz sends you? They are very hard to follow. And, the fact is that I had proofed their confirmation for the change that I had requested and confirmed that it had been correctly made. I never dreamed that they would drop a totally different leg of my overall flight. Their $100 voucher did not begin to cover the cost of the new ticket that I had to purchase at the last minute, but it was some compensation for which I was modestly satisfied.

STRIKE TWO: I booked two flights of the same itinerary, one for me and one for my wife. For work reasons we later had to change the itinerary, but, even though my wife and I were booked on the very same flights, Orbitz had me booked through Air France and my wife through Delta. It was a nightmare to get these tickets changed since we had to work with each airline separately. Orbitz would not make the change. Getting the fights changed took the better part of a whole day. Neither airline had access to the other’s tickets. In the end, my wife and I had to fly separately with totally different itineraries, and on different days! The total cost of the change with Delta for my wife was reasonable and the new flights were good. But with Air France the cost change was HUGE and the new itinerary had an additional flight each direction, on different days from my wife, and with awful hours.

STRIKE THREE: I called Orbitz to complain about “STRIKE TWO.” The representative said that he could give me a $50 voucher for a future flight purchase. I asked if he could double this, as previously I had been awarded a $100 voucher. He said that he could not give me another $100 voucher, but that he could give us two $50 vouchers separately, one for me and one for my wife. This got me what I had requested. I was moderately satisfied with his offer, though, admittedly it was only a small part of what Orbitz’ bad booking practice had cost me. Neither Air France nor Delta could believe that Orbitz had booked us as they did.

And then, what did Orbitz send me? Only one $50 voucher, and, worse still, a voucher that is not good for a future flight purchase, but only for a hotel booking or a vacation package. I wrote Orbitz to tell them that this is not what they had said they would do. To my surprise Orbitz has now twice clearly decided that they will not honor their word.

For me this is the last strike. A company that will not keep its word will not have my business, and I would suggest that they should not have yours either.

Three strikes and you’re out, Orbitz!

P.S. Even at this late date, should Orbitz reverse its decision, I will alter my opinion and post here an update.

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Messicajiller
11/02/2009

Orbitz 1

I purchased a round trip flight to Sydney, Australia from LAX in August of 2009. My flight was scheduled for 11/01/09 @ 11:15 pm when I made the purchase. On the day of my flight I went to print up my itinerary, and I noticed there wasn't an airline in the e-mail so I went on the site to review it before I headed to the airport. This was about 2 hours before I was supposed to drive an hour to the airport. When I got to the site, I saw my flight time had changed. It was now to leave at 8:10pm, three hours before the original time I was given. I was NEVER NOTIFIED of this change. I also never received a phone call stating that my flight was on time. When I called Orbitz, they put the blame on me for their error. They have refused to rectify the situation. I was on the phone with them for almost 4 hours the evening that this happened. During this call they blamed me for their error, claimed they did notify of the change (in August), in which they did not. This claim was mentioned an hour and a half into the FIRST phone call. They also tried to get me to go to the airport ticket counter to talk to V Australia, knowing full well that I would be turned away within a matter of minutes. Meanwhile I have had to rearrange, cancel/rearrange interviews (I was moving to Australia), hotel reservations, and notify my next of kin due to all these changes.

Their professionalism and willingness to help in my bizarre situation lacks greatly. All I wanted was to get to Australia, and start a new life there. All they wanted was take to my money, and couldn't care less if I showed up or not.

If I were you I would NEVER use Orbitz. This is the first time I have used them, and I have definitely learned a valuable lesson. Orbitz and their representatives are careless, cold and unwilling to yield.

Book your flights through the actual flight carrier. Cut out the middle man that can't hold up their end of the bargain.

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scho18s
10/29/2009

Orbitz 1

I was trying to make a reservation on Thursday, 10/29/2009 for a 4 nights stay in Washington DC in January. So I happily log in to Orbitz and search for hotels. It shows up Crowne Plaza Hotel THE HAMILTON - WASHINGTON DC for average nightly rate of $90 (That is AVERAGE NIGHTLY RATE). I was kind of thrilled because the rate was pretty good, but when I selected it, the rate immediately changed to $177 average nightly rate! I was shocked, but fine, I thought the rate has just changed. So I close my browser, re-open and try to search again. And it turned out $90 again, but not allowing me to book at that price. I called the customer service and their reply was that the hotel has changed the rate. If the rate has changed, the website should have reflected that. This is just wrong to consumer that you show $90 on the front page and when the customer selected it, it immediately jumped to $177! Totally disappointed and disgusted with what Orbitz is doing to the consumer. This is just wrong! If you can't sell at that price, DON'T ADVERTISE IT!

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iidiidiidi
10/21/2009

Orbitz 2

their prices seemed so much cheaper than most websites? now i know why...

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JeanieChampagn e
10/21/2009

Orbitz 1

Orbitz refused to correct their mistake on the airport shuttle transfers to and from the hotel in NYC, should have been JFK, not LaGuardia. Orbitz also booked the air fares -- so Duh! that same airport was JFK! No prob. my bank will cancel the transaction. I plan to contact Delta, to make sure my air reservations are made, and if not will cancel that one too -- since reading other reviews -- found out Orbitz does not automatically contact the airlines to secure the seats. Bye Bye Orbitz. C/S also is very poor.

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HookemHorns
10/03/2009

Orbitz 1

I booked a trip to India on British Airways (BA) through Orbitz for a very low fare last night and this morning I received an email saying my trip had been cancelled. Both BA and Orbitz had the same fare published but I chose Orbitz as I have never used BA. Orbitz does not immediately submit ticketing request to the airline, so by the time the submitted my request (12 hours later), BA's fare had changed. BA honored the lower fare it had published on its site and issued all the tickets. In addition, other 3rd party vendors including cheaptickets also honored the fare, except for Orbitz. I will never use Orbitz again because they can do this for any ticket booked. Their system is not up to par, if it takes the system up to 24 hours to submit a request! I called Orbitz customer service and spoke to manager and of course I was a little on the edge but I refrained from using any profanity and still the MANAGER of CUSTOMER SERVICE hung up the phone on me. I was trying to reason with her that BA honored all the fares had Orbitz submitted the request timely and she simply said "This is our policy, we can take up to 24 hours to get the ticket issued". Her tone was rude and she essentially made me feel like a moron for not reading the extremely fine print. Read the fine print and learn from my mistake, do not use Orbitz!

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zinda
09/12/2009

Orbitz 1

We were vacationing in Hawaii when we received news that my 3 year old nephew had died. We needed to change our return flight so that we could make it back in time for the funeral. We called the airline and they told us we had to contact Orbitz because they controlled our flight info. We spoke to Orbitz & they told us we had to go to the Airport and speak with someone from the Airline. We went to the airport and spoke with the Airline which again stated that we had to speak with Orbitz. While at the airline we called Orbitz - after 45 min arguing with Orbitz to change our flight we gave up. I called the airline and purchased one way tickets home. My husband then called Orbitz to cancel the flights & customer service says "Oh all we had to do was relinquish the flight to the airline - you don't need to cancel" - I spent $4000 to get home (there were 4 of us) when it should have only cost $600 in fees because of Orbitz's BAD customer service.

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frugalfrog
08/24/2009

Orbitz 5

This is my first time working with Orbitz for travel planning. I have had many issues as far as changing seating and questions about flights and every time I call customer service, I have recieved the most courteous and helpful staff over the phone. Kudos to their customer service!!!

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Westmc
08/15/2009

Orbitz 5

We booked roundtrip airline tickets from Moline Ill. to Frankfurt Germany,and a rental car to be picked up at Frankfurt. We got a great price on our plane tickets and our rental car. We had no problems at all. Will use them again.
Dan
Iowa, USA 8/4/09 -8/14/09

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nono1nono2nono 3
07/15/2009

Orbitz 1

Please don´t trust anymore in Orbitz,

after and accident happens on my way to to the airport they didn´t allow me to cancel my trip and then I had to pay four flights that I won´t use.
It´s incredible how do they wash their hands giving me the only solution of buying a doubled priced ticket.
It´s a shame how do they laught at the other end of the telephone line even when you are really suffering for your money wasted.

I won´t never use this company again and I wish somebody will consider all our comments to close Orbitz or at least guied them to work into the right way

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lma3113
06/15/2009

Orbitz 4

I booked a trip to Paris through Orbitz with no problems. The price assurance guarantee is really a nice thing and makes me feel like I am not being ripped off. Orbitz offered some really great hotels at a cheap price, which is why I chose them for my package deal. All of my travel documents were e-mailed to me within minutes. I saw others complaining of cancellations and to them I would say that everyone when traveling should confirm their reservations themselves and not to solely reply on any one service. Orbitz has been very helpful.

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Votes on this review: 2 Helpful / 0 Funny / 3 Agree / 5 Disagree

jackaynelson
06/09/2009

Orbitz 1

They have the worst customer service that I have encountered. I will never use them again. They are rude and not helpful at all. If you ever have a problem with your flight, orbitz will not help you. It is better to use them as a search engine and then directly book with the airline company.

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edgeoftheghett o
06/04/2009

Orbitz 2


I use Orbitz to book travel for myself and for my mother several times a year, and I started using Orbitz on the recommendation of my father, who uses it several times a year. However, after my last experience, I will never use Orbitz again.

I booked a trip to Las Vegas for May 27 through 30, 2009. This trip was for my best friend's wedding, and about 25 people booked their tickets to the wedding through Orbitz. When I booked my flights, I specified that I wanted flight times after noon. My original flights were the following: I was to leave Omaha at 1:15 p.m. on Wednesday, and I was to leave Las Vegas at 5:30 p.m. on Saturday. These times were perfect.

I received four flight updates between January and February. The first two kept the flight times at acceptable times. When I received the third and fourth update, I (wrongly) assumed that the times would be within what I initially specified — after noon. Furthermore, I figured with four flight changes in one month, there were bound to be more over the next three months. However, when I received the confirmation the day before I left Omaha, I discovered that the time I left Las Vegas on Saturday had changed to 8:10 a.m.

Now, I know for a fact that there were later flights leaving Las Vegas, because I was the only person at the wedding who had this super-early time. Because of this flight time, my vacation was cut short, and I missed wedding festivities on Friday night because I had to go to bed early so I could be up at 4:30 a.m. the next day to catch the 8:10 a.m. flight. Moreover, I missed the wedding brunch with the other guests on Saturday morning because I had to be up at 4:30 a.m. to catch the 8:10 a.m. flight.

Because Orbitz did not stick to the time I specified when booking this trip, I hold Orbitz accountable for screwing up my first trip to Las Vegas and time I should have had with my best friend and her groom. I missed out on festivities on Friday AND Saturday because of this, and I am not pleased. This is time I can't get back with my friends. Orbitz robbed me of a night and half a day of my vacation.

While I'm voicing my displeasure, I'm going to add that I was stuck paying an extra $20 a night at the Imperial Palace in Las Vegas because Orbitz booked me in the "fabulous" MOTEL part of the Imperial Palace. Thanks, but I'd rather not be raped and robbed while traveling, and considering I was one of three people from the wedding staying at the Imperial Palace and was traveling alone, I didn't feel the motel was very safe. So I coughed up an additional $20 a night to stay in the main part of the hotel. So thank you for booking me in the lousiest part of the hotel possible so I could pay extra each night to feel safe.

When I called Orbitz after my trip, they put the blame on the airline. However, I did not book my flights through the airline, I booked them through Orbitz. Furthermore, when pointed out that they completely disregarded that I'd specified flight times after noon, they continually ignored this and continued to blame the airline. Orbitz's customer service was horrible, and I'm still irked that they cut my vacation short.

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saynotoorbitz
03/13/2009

Orbitz 1

Trying to book a vacation over the internet my boyfriends credit card was declined, so we tried mine, the same problem. Being a Sunday we tried calling the bank (diff. banks) and both were closed. So I waited for Monday and called the bank. Orbitz not only took money out for the trip (THAT WAS NOT CONFIRMED) but they also took enough money out for 3 trips!!!!!! My account was over drafted and I was stuck with the fees. Not only did this happen to me, but also my boyfriend. They had taken over $800 out of his account!!! After I had waited 4 HOURS on the phone and he had waited 2 hours, they would not let us talk to a manager and we kept getting transferred to diff. people--NO AMERICANS!?!?! All employees were very hard to understand and were very rude! DO NOT EVER USE THIS TRAVEL COMPANY!!!!!! We had to call the airline and try to get a refund, which was very odd because we had paid 4 times for 1 airline ticket to the same place!!! DUHH! We have no money to go on a trip and the stress alone was enough to say hell with it all!

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amiryousef
03/02/2009

Orbitz 1

I booked 3 airline tickets with orbitz, by their mistake not my mistake they made my wife a child and my daughter adult!!
they asked me to cancel then rebook again, i did, after that i screwed up because i lost more than $1000 and the rest of the money will be back after 60 days!!
i just hated this company, i have no tickets no money, bad customer service, i have been waiting 3 hours on the phone to be able to speak to a customer service even when i called for book they answer at the same moment!!
be careful everybody before decide to reserve airline tickets with orbitz..
I cancelled before with EGYPTAIR AND WITH NWA AND I GOT ALL OF MY MONEY BACK WITHIN A WEEK BUT WITH ORBITZ I JUST LOST $3400...
MY GODNESS OF THAT WEBSITE AND THOSE PEOPLE....

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DonttravelORBI TZ
02/24/2009

Orbitz 1

WARNING!!! BEWARE! I BOOKED 5 FLIGHT TICKETS ONLINE WITH ORBITZ, OR SO I THOUGHT. I WENT THROUGH THE ENTIRE PROCESS, NAMES ENTERED, CHOSE SEATS, ENTERED CONTACT PHONE NUMBER, EMAIL ADDRESS, CREDIT CARD INFO AND CONFIRM PURCHASE. I HAD USED ORBITZ SERVERAL TIMES BEFORE SO DIDNT PRINT OUT INFO JUST WAITED FOR MY CONFIRMATION EMAIL..............WHICH NEVER CAME THAT DAY. I CALLED THE NEXT DAY AND THEY SAID THEY WOULD BE ABLE TO TELL IF I EVEN ATTEMPTED AND THAT I HAD NOT EVEN ATTEMPTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!! I WAS ABLE TO GET THE FLIGHTS BUT ONLY THROUGH ANOTHER COMPANY. I WILL NEVER BOOK THROUGH ORBITZ AGAIN, THANK GOD THIS WASNT MY FAMILY VACATION THAT I WAS GOING TO DO NEXT!!!!!!!

DONT BOOK ON ORBITZ, NOT A TRUSTWORTHY SOURCE.

NO ONE AT ORBITZ EVEN CARED, JUST ALL STATED I COULDNT HAVE POSSIBLY EVEN ATTEMPTED OR THEY WOULD SEE IT!! SO THEY WERE SAYING I AM ?CRAZY? ?A LIAR? ?UNABLE? I COULD GO ON....

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frequenttravel ler
12/28/2008

Orbitz 1

Very disappointing experience: I had to change my travel dates and I had to call their customer service from overseas. I gave up the first time after 25 minutes, the second time after 30 minutes and tried it a third time and finally could speak to someone after approx. 25 minutes. The customer service agent did put me on hold for another 20 minutes in order to solve out my problem (changing a flight date) and said that in the end she received an error in the system and that she will me transfer now to Northwest Airlines. After transfering there was no agent on the NWA side to handle this problem and they hung up automatically. Unbelievable. Called KLM, their partner airline in Amsterdam, explained them my experience and I got on a desired flight just within minutes. Will never use Orbitz again.

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