Ski Center

Been buying clothes and renting equipment here for years and always been treated to great service and usually able to find some good deals.

I should have known when my trouble started early by having to ring the cowbell at the rental counter. Nobody appeared so I had to get someone from the front desk to go find the rental attendant in the back. When he arrived, he was much more interested in watching girls enter and exit the dressing rooms than in helping me and my kids. When we tried to use the skis, my daughter couldn’t get down the slopes. The skis were literally sticking to the snow because they had no wax on the bottom. I had to rent new skis for her on the mountain, and with new skis she did fine. When I returned the skis I explained the problem to a manager and asked for a refund on the pair I had to replace. The manager insisted that there was nothing wrong with the skis and blamed the problem on the manmade Wintergreen snow. She told me I should have had the ski shop at Wintergreen repair the skis if I had a problem with them. When I explained that I didn’t think Wintergreen should have to repair skis I rented from the Ski Center, she told me it shouldn’t be a problem because “we’re on a first name basis with them” – I guess so if they send customers up the mountain with bad equipment. It looks like they had to change their name once already – probably for this type of customer service.

The Scene
One of the largest ski shops in Richmond, The Ski Center can outfit you for a simple day at Wintergreen to an extended trip to British Columbia. Featuring cutting edge coats, gloves and full body ski suits, plus all the latest fashions for in the chalet next to the fire you'll find all you need here. The widest selection of skis from K2, Rossingol, Salomon and Atomic. A full line of snowboarding equipment including Salomon, Burton and K2. This store is half ski equipment, half snowboard equipment, which means that you can find the gear for your kids and yourselves in one spot. They take care of your equipment after you're back from the slopes, as well. Family owned, local business can meet all your ski needs.