Maxwell Ford

Maxwell Ford
5000 S I H 35
Austin ,  TX   78745
United States
Phone: (512) 443-5000
Item added by Automatt. Added on 06/21/2010
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6 Reviews

Carley77
05/15/2012

Maxwell Ford 4


It was a great experience service manager very prompt and courteous. Thank You.

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Marum
04/16/2012

Maxwell Ford 5

The staff I dealt with at Maxwell Ford Supercenter pleasant and very helpful. I had a minor issue with my car just after purchasing... and the staff went out of their way to help me and get it fixed. I would definitely recommend Maxwell Ford to my friends and if I am in the market for another car... Maxwell Ford will be my first stop.

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Thaddius
03/05/2012

Maxwell Ford 5

From Jose to Jenna to Scott to dealing with a very easy finance process with Dustin... all of your staff treat you with a high degree of customer service.

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fusaor
01/19/2012

Maxwell Ford 5

Kudos to your female service writer Pat Malmgren. She`s great. Do what it takes to keep her !

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Tamera006
11/09/2011

Maxwell Ford 5

My service advisor is Anna Barrera and she is outstanding! She answers my calls promptly and all my questions. She worked on getting the problem for my truck fixed because it wasn`t an easy problem to diagnose. She kept me updated on the progress and had the truck ready when she said she.

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gnewsum165d24
01/03/2007

Maxwell Ford 1

They should rename the Service Department ! How about Maxwell (Dis)service Department? I took my commercial van there for repairs on Tuesday and was told later in the day that it needed a catalytic converter and was further told that it would be overnighted and it would be installed the following day. The part came in but I was told on Wednesday that the mechanic couldn't get a bay to make the replacement. They promised that the van would be ready at noon today and the mechanic was at lunch so the Service Writer (Susan) called me back at 2:00 to tell me that the catalytic converter was the wrong one and while the new one won't likely be in till Monday they will eat the additional $250. upcharge of the correct component. In shopping Ford OEM parts they are already marking the price up 233% Ford partnered with Fedex in 2002 to ensure overnight shippiing of parts for commercial Ford vehicles. They tell me two hours ater the expected completion time that they haven't even started on the repair because they ordered the wrong part? What time would they have told me had I not called them? This vehicle is used in the course of my livelyhood and they will have it for over a week should I get it back as is now promised. You may never see your vehicle again if you tell them you only use your car for pleasure. Save yourself the hassle of a law suit which I likely will need to attempt to recover damages from loss of wages.

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4.17
average based on 6 ratings