Total Beauty Experience

I bought my Dermalogica products here for over a year, with the owner of the store (at least I think he's the owner) kissing my butt every time, until one day I finally saw his true colors. I was trying to ask the cashier a simple question and the owner butted in with an incredibly condescending retort that didn't even make sense, since he had only been half-listening to our conversation. He treated me like I was trying to scam him or something when I was just asking an innocent question. I could tell the cashier felt bad--she tried to explain to the owner what I was asking, and afterwards she was really nice and gave me a bunch of free samples, but the owner didn't apologize or anything. I've never been treated so poorly by a store owner in my life--that man is the epitome of rudeness and callous disregard for his customers. I will never shop here again. Also, be warned: they do NOT accept full Dermalogica cards (the ones you get stamped with each purchase) unless they issued you the ... Read more

I called them for a producat and got quoted 19.95 after I got there it was 49.95. ok, fine. I was told that if the product was not used, I could return it for my money. If I used it, I could only get store credit. I purchased the product and went home and really looked into it and decided not to use the product. I went to return it and they would not give me my money back. The woman there took the product over the counter and then would not give it back to me. Unbelievable....I got my product back and told them that I would do a charge back for the product and she said..."go ahead Debbie will fight it and I told her so would I." What a terrible experience...never, ever would I go back. I even had someone with me and can verify the whole return thing I was told.

Every time I visit I am thrilled by the HUGE selection of products and the incredibly friendly staff. I don't live anywhere near the store, and yet it's the only place I will go to buy hair and skin products and fun gifts. I recommend the store and salon to all my friends, and everyone who I recommended has become a faithful customer.

I went online to find store hours and was sucked into reading a lot of negative comments. I needed Dermalogica products and this store had the best prices. I prepared myself to be mistreated and was ready to fire back at any employee that made me feel like an unworthy customer. To my SURPRISE I was greeted by a friendly young lady. I was able to walk around the store without being followed (I was looking over my shoulder to see if anyone was peeking around corners), I picked up products and sampled products and never once did I feel mistreated. I would recommend this store to all of my friends.

This is an experience like no other! Sure you can get overwhelmed when you first walk in and find thousands of products, but there is always...

My Husband and I went in to get some shampoo we wanted something to make our hair more full Jon the manager suggested Rusk Calm so we bought...

I initially searched Total Beauty online to see if they had a website. But after reading all of the negative reviews I am not surprised in the least. A month ago I visited Total Beauty out of curiousity and although I discovered that there are sooo many good products there I couldnt look at anything without someone looking over my shoulder the ENTIRE time...it was so unusual I felt as though I was being stalked. They are way out of line with their vigilance. They should just spend the money and get video cameras installed in every available nook and cranny because that is how they make you feel. i did end up buying a product that was fine. But the owner was not pleasant and made me feel uncomfortable. Creepy man if you ask me. Anyway. Great Selection. Bad owners.

I went there a few weeks ago and asked some advice about a product. One sales person told me it wouldn't work for my type of hair and the other one told me it would be perfect. Unfortunately, I bought it anyway and ended up giving it away. A few days later I had to return a difusser for my hair dryer that didn't fit. I didn't even get all the way in the door when a sales associate stopped me and insisted that they don't take returns on difussers. I told her it didn't fit and she responded with, "That's why we ask you to bring your hair dryer in the store." I have never heard of such a stupid thing. Who drags their hair dryer around with them. I finally convinced them to give me a store credit and was trying to find a conditioner that I had received as a sample previously. The sales lady was so rude I couldn't believe my ears. She actually started yelling at me when I said that I wasn't sure if it was the same thing. I will NEVER go back there and I have told all of my friends ... Read more

All I can say is Total Beauty Experience is the MOST Terrible Place to work, But an even worse place to shop. If you spend money there you are stupid not to mention desperate. What a vile, TOXIC place.....No worries shoppers, all of the cameras are for the employee's not the shoppers.....The McCain's have hired drones to watch your every move......But on the other hand the product selection is good.

Total Beauty carries every brand of hair product you could ever want. They have a huge selection of spa products as well. The staff is v...

I was so happy with my trip up to Total Beauty Experience! I am an esthetician so i went to beauty school and have a license so i can go to professional stores and get huge discounts, but there was a product that i wanted that no one in my area had and closest was T.B.E.. Even though i had to pay what everyone else has to pay i was impressed with their knowledge and hospitality. They genuinly cared about me being there. I know that not all went to beauty school there but i can tell that they were trained well by whomever! NICE JOB! i will return whenever i am in sac!

I've been connected with Total Beauty Experience since they opened their doors. Having worked for a wholesale distributor, John used to purchase a few of his products from our company. I have to admit shopping here gives me a feeling of discontent. Helpers are planted at the end of each aisle, because they are watching for shoplifters, though they are asking if you need help. It's over-kill. I understand shoplifting can be a problem, but the negative energy produced from this method makes shopping feel defensive. Overall John is not friendly unless it's to make a buck.

Yes, there is an immense selection of products offered at great prices. Wonderful employees who attend regular product knowledge classes. But the ownership is why I left. Employees are instructed to "watch" certain types of people in case they shoplift. These "types" include (no lie...we were told this) young people...teenage to mid twenties, hispanic women and families and any african american people...or others who werent looking their best. I have been working when the owner..John...says jerome and other names cause he thinks hes funny...has physically pushed people out of the store...made people cry...dont worry consumers...he treats his employees just as bad. dont get me wrong...not disgruntled...the compensation was great...but I know how the owners (husband and wife, debbie and john) view others. I know how they treat people. Their kindness is fake...take your business elsewhere...if you shop at total beauty you are supporting and independent business run by two egomaniac... Read more

So, I was looking to see if they had a website and I got this review page intsead. As I was reading all the comments about the owner John and his crew and wow are you fools serious. The guy is a wonderful man. Would you like people stealing stuff from you? Ofcourse they are going to watch you...As they should! as for bringin stuff back No...I dont want the stuff you have already used. Get a clue people, thay are trying to run a buisness here! Im with him (if thats what he auctally said ,according to one of the reviews) He doesnt need to worrie about you dummies , so go shop somewhere else! Peace............

This store has a great selection, great prices, they give lots of samples and generally give great service. However, ONLY purchase something there if you KNOW you love it (or are comfortable spending the money on a product / tool that may not work for you that you cannot return). The return policy is pretty much non-existent. You can return regular size bottles of shampoo / conditioner but they haggle over it and it is very uncomfortable. You cannot return any face care / makeup or tools. I would never go anywhere else if the return policy was better - hopefully they will loosen up a little and realize they need to keep up with the times! Especially since there is now an Ulta and a Sephora just down the street with 100% guarantees and no haggling!

I am surprised after all these years to hear the same thing is going on at Total Beauty. I went there for years (to follow my hairdresser) and would end up buying my hair and face products there as well. ONe day a salesperson sold me the wrong item, I returned it the next week and the owner, John went off on me and said they didn't want my business anyways. I was not the kind of customer he cared to serve! Of course I never went back which is unfortunate for that was the best hairdresser I have ever had.

I went to Total Beauty for over 10 years and always loved it until I had a horrible experience there and will never go back and neither will any of my friends or family. I was shopping there with my mother and sister on a quiet Saturday afternoon, we bought about $300 worth of stuff. One thing I got I realized was the wrong product and took it back to exchange it the following Monday evening. When I asked to exchange my face wash that had never been opened and was just purchased 2 days before the owner started questioning me and I said you know who I am I have shopped here for years and he told me he knew me but thought the way my mother, sister and I acted in his store on Saturday made him and his employees feel like we were going to shoplift and that he has so much stuff taken from his store he doesn't know who will shoplift and who won't. We did nothing wrong at all - we just shopped and checked out tons of stuff and then spent a lot of money in his store. Me or my family wou... Read more

I have been a long time shopper at Total Beauty, atleast until now! After being treated terribly by one of the "owners" and older lady, whose name I didn't get, I will never shop there again. About six weeks ago, while shopping for facial cleanser and toner, I was looking at two different sizes of toner. I chose the smaller size toner along with some other products and was escorted to the cashier. When I got home I realized that they had sold me two of the exact same toners in two different sizes. I saved my receipt and returned to the store the next day. I was told that I could not get a refund eventhough they had sold me two of the same products. The only thing they were willing to do was exchange it for something else. The lady was extremely rude and unreasonable. I was so disgusted that I vowed never to shop there again. I should have stuck with that, but I decided to give them another try. Yesterday I went in looking for new shampoo and conditioner. I chose a shampoo... Read more

This place has good girls that are helpfull but the Owner does not know how to treat customers. I was never treated so disrespectful in my life. This man name John (owner- i think he lied and called himself jerome in the previous review) can not keep his profesionalism. I was tying to return a product and inreturn I had some ignorant man (John) insult my intelligence. DO NOT GO HERE. I FEEL SORRY FOR THE POOR PEOPLE THAT HAVE TO WORK THERE WITH THAT MAN

I have always had a good experience when shopping here, the sales girls have always helped me find what I was looking for. I really love the wide variety of products, though they are a little pricey. it is sad to see so many negative comments.

Total Beauty Experience is the only place that I go for beauty supplies because of the wide-range of products that I can get all in one store; I have gone to several other local beauty supply stores over the years and I have never been able to get the specific products in the specific sizes that I use until I started shopping at Total Beauty. The customer service is always impressive, and there is always someone there to assist when needed. I love the GiGi Tea Tree Creme Wax and St. Tropez tanning cream...I have used these two products on a regular basis for the last 3 years, and they are always available when I need them. Total Beauty Experience is the only beauty supply that I can get the liter bottle of St.Tropez on a regular basis! I recommend this store anytime someone asks about my skin or hair....

What a poor and absolutely ignorant excuse of a business owner. A hair extension was purchased by my sister who had her doubts about the color and came over to show me. I agreed with her, that the color was about 5 shades lighter than her natural hair color and was surprised that she was allowed to leave the store with the $95.00 hair piece. (If your sales person isn't going to be honest with you at least your sister will!) Jerome answered the phone, and while yes he does need to have his best interest invested in his business, he was rude, became belligerent and even started to personally attack my character suggesting that "I was use to getting my way"...quite the contrary. I would NEVER treat someone as poorly as he did. He even went so far as to ask me my age, asking if I was in my mid twenty?s, as if someone that age wouldn?t know customer service if it was dumped in their lap. (I am in my 40?s) I was never given the chance to explain the nature of my call. I was never asked if my... Read more

I would prefer not to go into all the awful details, because it was a very unnerving experience, but I honestly just want to inform others of what happened to me at this establishment. My sister and I were browsing at Crossroads next door, and she decided to go over to Total Beauty Experience to look around and see what they had to offer. I told her I would join her in a few minutes, and finished shopping in Crossroads. When I walked in the door to Total Beauty Experience, I was shocked to see that there was obviously some sort of altercation going on between a middle aged male employee (maybe the owner?) and my sister. He was pointing his finger at her and obviously seemed angry. My sister was crying, and I went over to them to try and see what was wrong. The male employee began berating my sister, accusing her of shoplifting a bottle of haircolor. I was very shocked, because I know that my sister would NEVER do anything like that, we were raised in a very good home and we would nev... Read more

I purchased an expensive tweezer, same brand I've purchased on several occasions for myself and as gifts. It didn't work well and I attempted to exchange it. The sales girl pointed to the sign above the cash register and informed me they didn't accept returns (an item she overlooked advising me when she SOLD me the tweezer). I said I didn't want to return it , only exchange it. She said they didn't accept returns because the manufacturer didn't take them back and that I could try contacting them directly. I again asked why they wouldn't stand behind a product they sold and she said they'd never had a return on that brand before. I said I knew it was a good brand, just a rare defect and I just wanted another one exactly like it. She still refused. I left the store stating they'd lost me as a customer. If I'd bought the exact item at Nordstrom there'd never have been a question. Lesson learned ~ deal with someone who will stand behind what they sell.

Never...Ever....Ever....go here and listen to the advise of the alleged professionals about ANY PRODUCT THAT THEY SELL...i have been advised incorrectly twice...after i asked the male professional for a product as heavy or heavier in hold to Nexus Extra Gel and asked him twice if it as as heavy--he assured me that the product was...and it cost $10 less.....i really don`t care about saving money on an inferior product.....they will not give a refund or credit,,,I should have learned from the first time that they gave me a product that was no way similar to what i asked for......so shame on me this time....there will never be a next time!!!!

I have to say I am extremely impressed with the service and products I recieve from Total Beauty Experience each time I go. I go in wondering what in the world I can do for my mid-back length curly hair; and each time I get help, advice, and an armful of new products at very low prices. The staff at Total Beauty Experience have never failed to greet me at the door, immediately ask me if I need help, stop what they're doing to assist me, and they're always full of little freebies at the checkstand. There is also someone always at the door to say thank you and goodbye even if nothing was purchased. Now, don't get me wrong, they are in no way like the pushy shoe salesmen who follow you around the store and talk up a storm after you say "just looking." The staff as a whole has obvious pride and confidence in their company and the products they provide. Also, I would like to add that the prices are great, and each time I have gone I have recieved discounts beyond those which are poste... Read more

I have been buying my hair supplies from Total Beauty for years now. They have awesome staff and great customer service. They are ALWAYS very friendly and helpful. My family and friends also buy from them and love their service. They also have great prices and give tons of samples. I recently moved to Vacaville and will continue to buy from them when I am in town.

and incompetent sales people here! I had purchased some hair products here 2 days earlier. Before I made my purchase, I inquired about the return policy and was told that I could return the items for store credit. When asked if I still wanted to buy it; and I said yes. Then she neglected to give me the sale price and rerung it. I ended up not needing the product, and upon trying to return it, I was told that it was not returnable. The manager said their policy was posted above the the register hanging from the ceiling and on the door. I guess the saleswoman's word doesn't count. The manager disregarded me and did not apologize. They need a new manager and better trained workers. Needless to say, I will not return to this store.

I am really dissapointed. I know how discriminating women are...we can shop ANYWHERE...and online anytime for the EXACT same products!!! I know this from having over 50 retail stores myself! In anycase I am most likely over-reacting...But gee..I always want to keep it local in SACTO as that is just being neighborly and how I would hope good business would be done in the area with good service...but the absolutely (and I am not one to exaggerate) GROSS reception( by the store owner mind you) I recently received was what inspired me to go beyond my usual p.c./ do- not- get- involved demeanor. This business needs to know how to be at least courteous to it's customers and friends. That is IF it wants to have any in the Sacto area. WOW. WE ARE so dissappointed and SHOCKED....:( AS are ALL THE FOLKS AT SACRAMENTO MAGAZINE!!!!!

This is the worst place in Sacramento to shop for beauty supplies, their customer service is beyond awful. Go support the small beauty supply stores, you will have a much more enjoyable shopping experience and they will appreciate your business unlike Total Beauty Experience.

This store has so many items to choose from, it can be hard to find what you really want. They have a wonderful selection of candles too, wh...

It has every nice brand for skin, hair, nails and anything else girlie you want.

This once was a favorite shopping spot. I went out of my way to go there because it was locally owned, had an amazing inventory, great sales...