AT&T; DSL

I never actually got the DSL. I checked availablilty for my address and double, triple checked. Ordered it and they were to activate service after 8PM on Friday. A 3 day wait. Smart plan because they have no tech support except an automated system after hours and weekends and if you don't say the right keywords they tell you they are closed until Monday morning.
I had to wait until Monday without activation. Then on Monday they finally tell me first that they are not sure they service my addtress, another person tells me the order was cancelled because no Social secutity number on the order, but one was on the e mail they sent me, so go figure.
They want me to make a new order and activation wll be the next friday. Well, after talking to automated systems, about 4 humans , being on hold, getting cut off and wasting about 3 hours, I don't want to deal with AT&T anymore. No one knows why the order was cancelled, an automated thing said there was an open work order for that address, but the humans didn't know anything about it. I have an att.net e mail account that I can access, but they will not let me log into my account and I can't check the order status with the ID and account number they ask for. I wish anyone that signs up for this service good luck because I only had the opposite. I would not give them any stars but they made me give one.

First of all they charge you lot more than they tell you. I have service for 14.99 and they charge me 47 dollars every month. The worst part is that when you call their customer service you get lost by selecting options in their freaking automated service and finlay if you reach them then you hear the message office is closed and open only for weekds during business hours. Bull shit
AT&T the bis company and they dont have 24 hour customer service.
Not only this if you want to download any thing which is 100MB you will wait for your download to complete in 4 hours. I cant wait to speak to their customer service if i am lucky enough, its been 3 months already.

I thought I would save little money and drop comcast cable modem and get AT&T DSL 1.5Mb. What a nightmare!!!!
my speeds were at best 700kb, it worked for a month, then they cut off my service for non-payment, even though I was on the Auto-pay system and my account showed I had paid and no amount was due. I called on a Saturday at 8:30am and had them check the line because at that point I thought it was a line issue. I never heard back. I called at 4:30pm same day and was told all offices were closed. the tech finally shows up on TUESDAY!!! and checks the line. that's when he calls and I find out they had cut me off!!! THEY COULD HAVE TOLD ME THAT SATURDAY AM AND I WOULD HAVE TOLD THEM TO CHECK THERE RECORDS TO SEE THAT I INDEED HAD PAYED!!!!!!!!!!!!!!! NOW THEY ARE TRYING TO STICK ME WITH A $150 CANCELLATION FEE!!!!!!!!. TOTAL INCOMPETENCE AND GREED!!!!!!!!!!!!!!!!!! INFERIOR PRODUCT!!!!!!!!!!!!!!

FORMER ATT CUSTOMER!!!
NEVER AGAIN!!!

I have spent over a year trying to resolve my slow internet access. The cable in our small town provides download speeds of over 3.0. AT&T provides 0.39.

Tech support is useless. They offer the canned responses of how they understand my frustration, don't worry, and more of the same. The last live chat person ended the session because he/she insisted I was on a wireless connection and could not help me when I swore over and over that I was wired (which I was, truly!).

At my first opportunity, I am canceling and signing up with my local cable company, SuddenLink. And will probably switch my land line as well just because I'm so mad. I will NEVER recommend AT&

I HATE AT&T.
..and the business ethics of any oligarchic utility company in general, I suppose.

Our internet got disconnected on Sun (most likely due to the heavy rains the Westcoast has been hit with recently). I called att in the afternoon and after talking to the outsourced customer rep for over an hour (I bore the usual: stating the obvious and repetitive questions like "have you tried unplugging your modem and rebooting it?") he finally concluded from the several line tests he performed that the problem lied with an outside line. So he schedules a technician to come on the earliest day possible which is Tues. He tells me that the technician will come on Tues between the hours of 8am and 8pm and assures me that whoever the technician is will call me before he gets to the house. 12 hour shift, eh? Ok, I can live with that.

Tues comes. After waiting the whole day, no one shows up. Not even a phone call.
I'm a little annoyed but hey, I realize that the technicians must have their hand full with all the rain and holidays coming up and what not. I figure they'll come the next day.

I call att again that night to make sure what was going on and another outsourced dude tells me that he doesn't have any information on that and that I will have to call again in the morning to speak with someone in the Broadband Service department. So I do, and someone in St. Louis picks up and tells me what I already know: that there's not enough technicians for all the problems out there and that I was lucky enough to be already in the queue for a service visit. Like I'm supposed to feel grateful somehow? He tells me "if you were to call today you wouldn't get a technician until next Tues." Yea, but I didn't call today did I? I called 3 days ago!

Anyway, I figure I'll just give it another day. And then the entirety of Wed goes by.
By this time, my patience is worn thin. My family relies on the internet for work and communicating with friends afar. It's been 4 days; we've gone internetless a good part of the week. I call yet again, and this time I didn't hold back the fact that I am upset. Poor Indian lady. I do feel bad that she had to be the one who had to deal with my wrath as she's just another cog in the wheel and not the real asshole somewhere who doesn't know how to manage work flow and communication. She was actually sincere and tried to walk me through the endless fact checks and department transfers to get me an answer as to what the status with my case was. She finally got me to some department up in Northern California (I can't even recall why) where a guy assured me that he got complaints like mine everyday and that he would let his manager know about about them. I didn't know what good that would do but by this time I'm so tired of waiting and calling around that I don't give a shit. At least the people I talked to that night seemed nice enough, even empathetic.

Long behold, another next day. It is Thurs (remember, I've gone without internet since Sun). I wake up to realize I had gotten a missed call this morning around 8a. There's a voicemail from the above mentioned manager apologizing for the delay and stating that a technician will in fact arrive today, estimated around 10a. Great. But by then it is already past 1p. Mmk. So around 2:30p I give calling another shot (it's become somewhat of a habit at this point) to see what's up. Like the day before, my call is picked up by someone in St Louis. He checks the status of the technician and tells me that he is on his way, that he had dispatched at 1:45p. Ok, so he should be here soon.

Time rolls by. It is now past 3p. By this time I had seen a att van pass by my house twice in the last half hour. I am positive that he is the technician promised to me. But at the same time I tell myself that I shouldn't be hasty, that surely there are others in the neighborhood who are expecting repairs, and that in any case, the technician would call beforehand (as I've been told they would). Nope, turns out. He was indeed our technician. So he was roaming around for 30 min lost without bothering to call to make sure of the location. What an auspicious sign. I'm outside in our driveway (I finally stepped out after seeing the van pass by for the 2nd time) and the driver doesn't even acknowledge me. Doesn't step out of the van. So I walk up to him and he's just sitting there nonchalantly saying he was checking the connection. Not even a greeting. Whatever. As long he's gonna fix it.

He then asks me what the problem seems to be. I tell him what I've been told by the first customer rep - that it was a problem with an outside line. He laughs (in derision of tier 1 support reps) and starts saying that it was a problem with the network. I'm screaming in my head "Whatever! Just fix it!"

No, it wasn't a network problem. It was in fact the line outside. It had been snapped most likely due to the rain or wind. The technician claims that it was the tree's fault (the line was strung so that it went through some trees god knows why). And that because of this it wasn't att's responsibility, and that the bill will go either to us or the neighbors below (on whose property the tree grows) and that we would have to duke it out amongst ourselves.

WTF?! I have always been told that any problems inside the house is that household's responsibility and anything outside is att's. And even before that, that tree which the stupid technician lays blame on is clearly NOT even on our property. So why would it be OUR responsibility in the first place? Second of all, it's not our fault that the line was laid out in a way that was asking for something like this to happen? A similar thing had happened about 5 years ago with the phone line as well (it snapped when a tree fell/grew over it). So you'd think att would learn from that and restring the dsl line so that the same thing wouldn't happen to it. I guess I'm gonna have to argue all this if and when the bill comes...

Anyhoo, after 3 hours (no joke; what can I say, he was working like a snail), we finally get our internet back. Tech dude says we got wiring problems as well, and that we're bound to get disconnected again. Lovely. By the end of today I'm so stressed out and exhausted from the whole experience, and dreading the next time I will have to deal with them again. UGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH H...

For those of you with better options on hand, please take them. Don't put yourself through such agony.
As you can see I wasted a LOT of time and energy in exchange for half-assed BS.

Oh and Merry Christmas!

Bad first impression. I called to hook up my dsl service in August of 2010. Whoever I spoke with on the phone gave me a specified activation date. The date came and went with no activation. So I call AT&T the next day and they said they had no record of me ever calling to request service. They set up another date for the following week. This time everything worked out well, or so I thought. Turns out they assigned two accounts to my dsl line. When I called customer service to remedy the situation they accidentally disconnected my internet. So, I called AT&T to remedy the situation. They sent a technician out to fix everything and the guy was polite and did a good job. It seems as if all issues have been resolved now and my promised dsl speed is pretty close to what they advertise. Their Wireless Gateway is pretty crappy. Its main problem is the issue with dropping the connection as soon as you try to download a file or if you click in a rich-content website. It doesn't quit on me all the time, but at least twice a day. Get a different modem if you can. All in all, not a horrible experience thus far but could be better. I do feel as if I am treated like a number whenever I contact AT&T, however their competition where I live is Suddenlink and I doubt they will do a better job at delivering services. Mediocrity abounds in the land of ISPs.

My advice to make the setup process go more smoothly would be to call the local AT&T 800 number listed in your phone book for service requests. Calling an 800 listed on AT&T's website or requesting service online can cause confusion and leave you hanging, I believe. AT&T's customer service is so automated that mistakes are bound to happen, so I'd stick to your local phone book.

I wish I could give them negative stars. The worst service I ever used !!! Bills are never correct. I had to call in every month! When I opened this account, they told me it was a promotion account ($14.95). However, when they billed me, they charged me for $42.95! I called in four times, each time I got a different answer. Sometimes, the phone call was just lost! They are thief! The company is deserved the bankruptcy.

Those terrible help desk liars all deserved unemployed so that they can stay at home to tell lies to their kids or parents. They the worst people in the US. They are the reason why many people hate capitalism. They are the representatives of evil.

AT&T help desk is absolutely worthless;
Took getting a service engineer out to the house to get Uverse because 15 years ago when my folks built the house, AT&T entered the wrong physical address into the system. I have been told that the only way to fix it is to reprogram the system... Whole process to finally get Uverse took 2 years. (DSL alone was not an option either because of the a fore mentioned problem)
My fiance's house lost power, the aftermarket gateway I installed worked just fine to that point, then we couldn't get a connection. After 2 hours on the phone, and putting the original gateway back on line (which didn't help) the problem was finally fixed. I still dont know what the problem was, however I know it was on their end.

Non-Uverse service works, but not very well;
Cant get Uverse... Live in the city less then a mile from the city CO, they wont upgrade the system to handle Uverse. AT&T is not creating Uverse stations anymore (information came from my soon to be father-in-law who just retired from AT&T).

Uverse works very well.
My folks have Uverse, I like it a lot other then the above issue trying to get it.

For two months, my Internet connection has been intermitantly going out on me. The interruptions were only minor at first; now, I almost never have service.

The FIRST service rep I spoke with over the phone told me it was an equipment issue. So, I went out and spent $60 on a new modem. Didn't solve the problem (fortunately I saved the receipt.)

The SECOND service rep I spoke with told me that they'd be able to fix the issue remotely, so I hung up and went on my merry way. Several days later, it still didn't work.

The THIRD service rep I spoke with told me that there was definitely a problem with the line, and that they'd send a technician out to the house. They sent someone out, he checked the line, and determined that the issue was on the outside line, rather than on the inside line. He said that he couldn't fix it, and that they'd have to send a line guy out later (still don't have any idea why they didn't send a line guy out in the first place.) The line guy allegedly came by the next day when I was at work, and left a leaflet on my door stating that the problem had been "resolved." Needless to say, the connection was still not working properly.

The FOURTH service rep I spoke with went through the usual battery of over-the-phone tests, and sent another technician out to the house. This technician told me that it was a "network issue" that was affecting the entire neighborhood. He spent some time working at it, then told me it was fixed. I tested it, and it worked.

For a few days.

The FIFTH service rep I talked to sent another technician out to the house. This technician told me that it was a problem with a line INSIDE the house (contradictory to what THREE OTHER TECHNICIANS had already told me) and that I'd have to pay him to have it fixed. I said, "no, thank you." I have since spoken with Comcast, and will receive my software bundle from them by the end of the week, at which point I will dump AT&T, and (hopefully) get my Internet connection back.

I would not recommend AT&T for your Internet service. I only hope that Comcast is better.

After moving three times and setting up new service at each place, I have never been able to get new service started without issues.

This past time I decided to try to start my DSL service through their website. Everything on my end went fine, and I received my confirmation email on Thursday. The next morning I received an automated call telling me to call their billing support line. When I did, I was told that I didn't have any order started and no one was sure why I received the call if there was no account created.

Starting to get upset, I asked what could be done and the tech support woman said that the only thing to do was to set up a new account, which I did and the setup date for my internet was pushed back a day to Tuesday.

So flash forward to Tuesday, I get a call from the tech support number again, and they say that they only had a street address, no apartment number. I walked through with the support woman again and gave her my apartment number "D 'as in dog' 303", and she verified "D 'as in David?' 303. After verifying my address, the tech said that my internet would be up and ready by 8pm that night. Come Wednesday morning, it was still not connecting.

So this morning I contact support and was able to talk to a woman who said that it was a problem with my router and that I needed to go home and sign on to it. I told her that I was at work and would not be able to at the moment. Seeing as I didn't have to ever do that before I was confused and asked if I could talk to her manager to see if I could get a clearer picture. I was put on hold then hung up on.

After cooling down and getting some other work done, I called tech support again, but this time was told that the reason my service wasn't started was because there was no physical address for what was in my account. When I asked what was there the support woman told me that it had been changed on Tuesday to "E 'as in elephant' 303". Because the address was not correct and the installation date had passed, she would have to create a new account for me, and the installation would be set for Friday.

So by this time, I have gone through 3 different account setups just for one residential DSL service. I asked again to speak to a manger and was connected to her boss. He mumbled through his introduction and seemed very uninterested in helping me and I expained to him that I was very upset with how I had been treated and asked what he could do to fix it. He said that everything was fixed and there was nothing else they could do. At this point I was fed up with the company-runaround and decided to talk to his manager. He said that he was the highest person there and would not transfer me higher. At this point I was getting very upset, and struggling to control my anger at the service I was given, so I just told the manager to cancel my account, and when he did so, I hung up.

Now I am looking at the other options available to me, and I hope that I never have to deal with AT&T again. The terrible systems that they have for customer information has me very worried about how secure my personal information is on their servers.

The DSL service is fine, unless you need to buy a new DSL modem. That's when you find out how petty AT&T can be. It's too bad too, because AT&T just lost hundreds of dollars from me because they wanted to squeeze out an extra $5.00 from my order. Here's the story. My 2wire DSL modem of 7 years died. I went to AT&T's equipment site and ordered a new one for $100. That went fine but it showed up missing it's stand. It was clear that when AT&T opened the bag to put on their sticker, they also removed the stand which usually comes with this modem. Since the instructions showed the stand was included, I called AT&T up to report a missing part. They informed me that the stand was $5.00 extra and could be bought at their equipment store. No amount of calm discussion would change their minds. I even asked if it was worth upsetting a customer of so many years over a simple $5.00 part that was shown as included. The reply was the same... order that through our on-line store. It took me 45 minutes before reaching the person who gave me that answer. My point is this: it's not only deceptive to remove a part that should come standard and then charge extra for it, but it's also kind of petty. Is that really the impression they want to leave me with. I also currently have a land-line with AT&T. That will soon be cancelled and I was thinking of changing my cell phone service to AT&T from Verizon, but not anymore. Congratulations AT&T, you just lost hundreds of dollars from me because you wanted to squeeze out an extra $5.00. Bottom line, the DSL service is good, the customer service is lousy.

Excellent!!! I have been enjoying the DSL service for 4 years now. Modem went out a couple of years ago. At&t sent me a replacement.(free of charge) Had a problem with Email. Called tech support and it was taken care of in the matter of minutes. I love my DSL and wouldn't trade it for anything else. I'm having At&t U-Verse installed this week and my DSL is being upgraded. I have a wireless network here at home and my laptops work great on the system. I highly recommend At&t DSL.

I have been a ATT DSL customer for almost 9 months... I just cudn't wait to disconnect n go back to time warner road runner again...
There have been several problems I had encountered,
1) Horrible customer service: The bills were always wrong, delayed and finally asking me to pay $5 late payment due to their delayed bills. Worst of all, i got a threatening mail that my account wud be sent to collection agencies to get my bills.... I NEVER NEVER delayed any bills till now and had perfect score. I just hate it, when ppl do such things to me.
2) No online payment: No body knows how to setup my online account manager to enable online payments. Some reps dont even know what i was talking about paying bills online. OLD, OUTDATED REPS.
3) Poor service: The DSL service was supposed to be "ALWAYS ON", but i was never able to download a 600 MB file without being disrupted couple of times.. Had to use a download manager. Worst of all, it used to get disconnected many times, some lasting even a minute or two.

I never had to call customer service in 4 yrs of timewarner cable usage. But in just 9 months, i had to call some 20 times to this WORSSSSST customer service i have ever seen. I like to take care of all the stuff myself, but ATT does not allow u to do so.

My rating has been updated as of the last year (2-20-10) although I've had AT&T DSL for several years.

Their billing practices are horrible! First, they require you to pay for a land line even though they technically say they offer DSL without- what they do is simply 'remove the discount' you can get for having both, essentially making the charge $40+ a month for bare minimum service in either case.

But the bill is NEVER $40/month for just plain DSL. Month after month hidden charges appeared on my bill........ disputed 'disconnect' fees where they shut your service off in the middle of the night for non-payment, even though you paid........ strange 'operator' fees for taking your payments over the phone, etc. Customer support is dreadful- takes hours and they transfer you and transfer you, get disconnected, notes are lost from talking to them, misstated information or denials about what they said or about what you owe from their accounting department.
AT&T DSL is in my opinion a money pit and a monopoly. DO NOT give them automatic billing priveleges on your bank account! I noticed many websites give them great ratings but no for real customers to put reviews in. Searched a long time before I found a site I could comment.

I just got AT&T DSL Internet I would got get it the service sucks U guy came out to hook it up the first time and he was only here for 2 min and left and then the internet would not work so i called and they where going to to send someone out here the next day witch was on a Tuesday and they never came so I called. They said it was for WED Morning well they never showed on they morning so I called again and they said it was for the afternoon and they did not come again so the next day they did not show up again so I called and went off On then over the phone.. If I had a choice of any other Internet here I would not have AT&T I would go to COMCAST Cable or COX Cable internet.. If I rated AT&T on a scale from 1-10 I would give them a 0.1 rating there customer service sucks. I know someone who this happen to and they did it to this person for 3 or more weeks and suck I would advise you to go to another service provider if you have that choice don't use ATT they suck..

Hi,

I'm Greg from Fl i duh and I'm a Computer Technician. I deal with AT&T everyday!!! I HATE IT!!! IT MAKES ME TO NUTS. If I have to download HP printer software (WHICH IS ANOTHER LINE OF GARBAGE) with AT&T it takes 20-40 min's. While with my awsum comcast 3 mins.

My customers are lied to by this pathetic company with the oringnal name American Telegraph & Telephone Company. My customers think they are getting high speed because of there marketing - Lite 768kbs, Ultra 1.5 DSL extreem, 3.0, DSL extreem 6.0. Comcast used to start out at 6.0. Now they start out at 12mbps and go to 50 megabits per sec. tonight I just got 20mps for 29.99 for 6 months then it goes to 52.95 thats fine I'll take it as long as I can stay away from AT&T. Also remember in my prevous paragrah I can download a 350 meg file in 3 min's and that was at 12 mbps so after I get the docsis3 modem it should be faster like 1.5 -2 min's.

Other things I hate about AT&T My phone bills were up to over $60.00 a month when I don't even use the phone other than to forward to my cell phone. Yes I did choose 5 cents per min Long Distance and unlimited local but I was tricked because I still got bills for intralata (which they don't consider local calls 15 to 30 miles away) But with comcast or vontage it's half the price unlimited anywhere and you get more calling features. I also got messages from family that when they dialed my phone even though I have call waiting they still got busy signals with my wonderful AT&T service. I switiched to vonage and that problem has been eliminated. I'd rather have comcast and plan on getting them back but there was a technical thing when that happened. I will try them again when my vontange contract is up.

U-verse I like the picture quality. But the price is outrageous. I can't really compaire it because my tv is subidized by my condo. But if you combine uverse with internet forget it plus the service is garbage. I've seen uverse operate on my clients TV's The quality of pictures is good. as far as the internet is concerned I've yet to see one customer get the 18 megabits per sec. with there internet. I've seen downloads speed increase a little from there 200 kbps with the standard dsl to say 400 kbps. So they are going in the right direction but it doesn't beat my 2 megabytes per sec download. (and thats real time) that = about 2000 kbps it's really converted into metric but it's close.

SO MY OPPINION OF AT&T STAY AWAY!!!!!!!!!!!!!!!!!!!!!! I HATE THEM LET'S RUN THEM OUT OF BUSINESS!!!!!!!!!!!!!!!!!!! I DON'T EVEN THINK THEY HAVE THE BRAINS (ANYMORE) TO RUN A TELEGRAPH COMPANY. THAT WOULD BE TOO ADVANCED FOR THEM.


Compairson between AT&T and Compcast on how they market there product.

COMCAST

Performance: 12 Mbps/ 2 Mbps
(up to 15 Mbps/3 Mbps with PowerBoost

Blast!®: 16 Mbps/ 2 Mbps
(up to 20 Mbps/4 Mbps with PowerBoost)

Ultra: 22 Mbps/ 5 Mbps
(up to 30 Mbps/7 Mbps with PowerBoost)

Extreme 50: 50 Mbps/ 10 Mbps


AT&T

FastAccess® DSL Lite Up to 768 Kbps/
128 Kbps

FastAccess® DSL Ultra Up to 1.5 Mbps/
256 Kbps

FastAccess® DSL Xtreme Up to 3 Mbps/
384 Kbps

FastAccess® DSL Xtreme 6.0 Up to 6 Mbps/
512 Kbps

AT&T You are a joke!!!!!!!!!!!!!!!!!!!!!!!!!! I'd rather buy a fake watch off a street corner at least I see what I'm buying. (at least I can see if it works) My customers don't even know that they are getting from you people, and sometimes I loose money from your garbage. Your DSL 6.0 extreem cost 42.95 I get 20mpbs (after the promtion price) of 52.95. But at least I'm getting something for it.

Piece of crap service!!!

If you like wasting your time and money go with ATT junk. Their customer service sucks, their tech support has no clue what to do. I have spent hours with them and they keep transferring me to different departments. I have 6M DSL, that does not want to stay up, I know I have a bad modem because after restarting the modem, service stays up for a while. But I can't keep doing that while I am working from home or using my VOIP phone.

I just spent another hour with customer service trying to get them to replace the modem and at 6:00PM sharp they dropped my call because it was closing time.

Do your self a favor and DONT SIGN UP WITH ATT!!!

The most horrible internet experience i've ever encountered!!! I had Time Warner Cable for almost 3 years, disconnected due to moving overseas with the military, came back and thought i'd try out AT&T DSL because it was available in my area now, and thought it'd be nice to have it all on one bill (cell phone, internet, etc...) bad decision! AT&T promised a technician to come out two days in a row, never showed, I was on hold for almost 6 hours total trying to get this service fixed, because the green light kept blinking on my DSL modem after it was activated. Their low end technical support only runs one test to see if the line is working, it either is, or isn't, they can't tell you what's wrong with it, so in the end I turned the modem in, and cancelled the service. Two days later a AT&T technician called me and said "hey i'm ready to come fix your dsl" hahaha!! Well, so I called up Time Warner Cable Internet Customer Service, and got such great customer service I commended the Customer Service Agent to his supervisor, I mean literally, these guys are the greatest, and I was talking to a guy in the same town as me! Not some person in India!! They had a technician come out the same exact day I wanted it with the equipment and tested it to make sure it was running right, and explained everything to me!!! And the installation was totally free! Great job Time Warner, you blow AT&T out of the water, I'll never switch back, sorry I ever had a doubt. So to anyone thinking about getting AT&T DSL, please reconsider, Time Warner Cable is the best hands down.

Horrible, horrible experience that lasted 2 years until we wised up. They lost our initial internet order (yes, we had a receipt), didn't give the rebate as promised, and took forever to send a modem. More importantly, they were 2 weeks late setting up our internet & phone even though we ordered it well in advance. Same story when we moved again a year later: they were 5 days later than promised. The salesperson told us it would be an easy flicking a switch in the main system to transfer our service when that day came, but it took them 5 days (read: 5 days without internet, when we work from home - not good) to realize that they actually needed to come in person. The problems just kept coming... they downgraded our service instead of upgrading it as requested when we moved (we were getting 1.3 mbps instead of the 6 we were paying for). When we called they insisted that everything was fine... but finally someone found that the switch in the main system still indicated that our service had not been upgraded. After that disaster we had intermittent service for hours or days at a time and were constantly resetting our modem. Tech support was fine, but after a month of non-existent/slow internet and several missed service calls we've moved to a different provider.

By far the worst internet and service I ever experienced. If I could give this zero stars I would. Everyone who posted up 5 stars for this piece of crap company is a lying sack of crap that works for at&t. I have been "using" at&t for about 4 days now. Note the quote and quote use. I have zero connection to my internet, I cannot use my phone, and I can only watch television in 2 of the 4 rooms in my home. The customer service reps actually hung up on me when I asked questions. Yesterday I called to see what was wrong with my internet, and they told me that i had to be redirected to a different company to find out. And on top of that I would be charged for being transferred. Is at&t a huge group of crack heads looking for money? It sure looks like it.

Oh I have forgotten. I have actually used the internet once. (The day the guy set it up.) It was slow and choppy. I got disconnected about 50 times before I could sign onto my email. I think my internet would run faster and smoother if it had been plagued in a plethora of viruses.
Not only is the internet/phone and service worthless, the accounting is horrible. I believe that a retarded monkey in a coma could do a better job than these idiots. I signed up for the ultra package and the morons decides to bill me for each service separately. $70 for a phone line that never existed, $60 on an internet connection that has worked only once, and god forbid I/we find out what they can and will charge me for my cable. '

Look at my profile picture. It's the picture of the pope for crying out loud. It should be a sin to even operate this crap. If phone/internet companies had a retarded cousin it would have to be at&t. I have to steal my next door neighbor's internet in order to write this. I hate at&t. I hate their customer "support" assholes that hang up when you ask them a question that actually requires thinking. And on top of everything I hate bellsouth for being a bitch and letting at&t buy them out. Not that bellsouth was any better. It sucked pretty badly as well. But atleast the customer service was a little bit more friendly.

I hope at&t gets bought out by the Special Olympics. It'll probably be slow enough for the competitors to use. Maybe a little too slow?

One more thing. Whoever the idiot is for actually giving at&t dsl 5 stars should punch him/her self in the crotch until you pass out.

Fin`

I can never forget struggling to the slowest internet connection and their phone service is BOO.

I've called about a dozen times and spent over 7 hours on the phone with them over the last 2 weeks. reminds me of my aol days. I still don't have proper internet. i pay for dsl 6.0 i am getting in and out dsl lite speeds. do not go with them. their customer service agents have an attitude as well.

and they try to charge you extra for everytthing... meaning if you want stand alone, it's an extra $5 a month. if you want them to hook it up for you an extra $90. if you want the dsl line brought to your home extra $$$. if you want it brought to the computer jack by your computer, extra $$$ on top of bringing it into your home. DO NOT GET THIS SERVICE!!!! go with covad or comcast

Download speeds far inferior to cable broadband (although sales pitch has you believing otherwise). Integrity is week as speeds vary greatly from time-to-time. Customer service is virtually non-existent. And, don't even think of performing broadband activities such as downloading files/movies...you will be unable to perform any other internet activity (browsing) until file download is complete. This service is only a step above dial-up and a far cry from cable.

I started with SBC about 5 years ago and they recently were bought out by ATT. Since ATT took over it takes me an hour for each phone call and I usually need to call them about 5 times in a week to resolve one single problem. That's 5 hours of my life..wasted.. because they have the worst customer service I've ever encountered. Not to mention that they have too many international call centers and more departments than they can handle. The departments don't communicate with each other (hence the multiple call backs) and they all seem like they are troubleshooting directly from a manual. I commonly ask the person trying to fix my problem (such as my dsl service is down) "if they have ever done this before", because half the time I am the one that figures out what the cause of the service breakdown is resulting from.

"You get what you pay for", and when my call gets passed from India to the Philippines to fix my problem in San Francisco, that should tell me enough.

The bottom line, they have their hands in too many pies and they simply can't handle it. SBC, has issues with ATT and ATT has issues with Yahoo. Thats 3 different "user names" and "passwords" right there. Then you throw in landline, wireless, and DSL... you have a huge mess and a guaranteed frustrating experience.

I am shopping for a new DSL service right now and will be a happy man once I can extract ATT from my life.

The following are my logs in my efforts to merely get service at the following address

Karl Burmeister
Stockton Ca. 95204
at&t; account number 088-019-xxxx

Nov 21, 2008
Tried to sign up for Direct Express package on your at&t; website. I had at&t; dsl service previously so I still had my 2wire router however, I was not given an option NOT to buy a router at checkout. I called customer support and explained this and was told to just pick a router and return it later in order to instigate service. Despite the obvious inefficiency of this process I continued through the checkout process and reached the end only to be told that my cart was empty and was routed to the home page to begin the whole process again. I opted to call customer service instead to try to accomplish something and after going through the automation menus was told that the office was closed and to call back during business hours.

Nov 22, 2008
Called and spoke to Lisa to set up new service. After some initial difficulties she had with passwords she was able to take down my personal information. This process took about 1/2 hour as I was put on hold several times for unknown difficulties. After the half hour and limited success I was able to hear her mumble what sounded like a zip code. I had her repeat back my zip code and it was wrong. I then politely commented that information would be more accurately conveyed if it were repeated back to me. We then verified information and set up for a tech to come to the specified address on 12/3/08 between the hours of 8AM and 12PM. The following week I received my first order confirmation letter addressed first name only (misspelled "Carl"). I looked forward to getting my new service on the 3rd.

Dec 3, 2008
Scheduled a day off of work to wait for the at&t; service tech as expected between the hours of 8AM and 12PM. At 12:30PM called the help desk as listed on the confirmation letter. After having told the tech (Luis) my service number 088-019-3135, was told that the account did not exist. After some effort, he was able to pull up my account. I was then put on hold a couple of times while Luis referenced my situation and was eventually told that the window for service was 8AM to 8PM and that the tech would be here. After having waited at the house for 11 hours and 40 minutes, missing an entire day of work in anticipation of new internet service that is crucial to my business, I called the service number at 7:40PM yet again and talked to Joe. After going through the same difficulties locating account information with Joe I explained my situation to Joe and explained that at this point in time, I no longer cared wether I got at&t; service or not, just as long as I was not charged for service I never received. He stated that if my router light was green at this point then I would be charged for service. I stated that since the tech never showed up, I hadn't gotten as far as connecting the router since this was service without a phone line (Direct Express package) to which he parroted the green light spiel several times, apparently unable to understand that the tech never showed so none of this could be confirmed. The icing on the cake was when he told me that he was technical support and that if I wanted to confirm that I wanted to cancel service without any charges I would have to call the very same number I had dialed to reach him during banking hours. At this point I tried sending an email stating my case to [email protected].

Dec 4, 2008
10:15AM. Received a call from Joe (different Joe this time) stating that he was at my address asking if anyone was home. I told him that the service call was for yesterday. After some hesitation he acknowledged that the call was in fact scheduled for the prior day and asked if I wanted to reschedule. I told Joe that like most people I had to work for a living and couldn't wait around another 12 hours in hopes that they would actually keep their appointment. I told him to make sure that I would not be billed for service and he reassured me that I would not.

4:30PM. Received an email response from Michelle stating the following;

Karl,

I'm sorry for your frustrations. Unfortunately, we don't have an email address to the DSL department; the only way to reach them is through that number. I find it easiest to get a person on the line by pressing '0' over and over again after you input your phone number first; it kind of bypasses the phone system and gets you to an actual person.

For additional AT&T; Wi-Fi Hot Spot help or information, contact AT&T; Wi-Fi Support, giving you top-notch technical support 24x7x365. Call toll-free anytime, 1-888-888-7520 (select option 3 then option 2), or email [email protected].

Thanks,

Michelle
AT&T; Wi-Fi Support

4:45PM. Tried calling the assistance number that I had called in the past (1-877-722-3755). The following recording played;

"We are experiencing unusually high ca

Really? Expensive and useless. I hate you.

Absolutely horrible, nightmarish customer service! My DSL disconnects all the time, then it takes forever to talk to an actual person to schedule a service appointment, then they cancelled the appointment without notifying me after I took the day off and waited around, and then they put me on hold forever when I called to figure out why no one was showing up as scheduled. Also, they refuse to confirm any appointments - you're just supposed to trust that a tech will show up! If you enjoy waiting around forever for nothing to happen, then AT&T; is the company for you.

Non-stop overcharging, lying, and contradicting themselves. It is hard to imagine worse customer service.

Terribel technical support. Although they don't say so, the fact is that they provide no technical support except for the modem they "recommend" but, if fact, try to require.

None of their email mail setup information or any other technial information they provide is understandable.

Do not waste you time or money on AT&T; DSL. I was transferred to Hot Springs AR for 2 months for work and need to get internet in my condo. The only option was AT&T;'s DSL. My internet was supposed to be activated on March 13th the day I arrived, and was told that all I needed to do was hook up my modem. When I got there they never activated the internet, and then once it was activated 2 days later (after repeated phone calls) the internet still didn't work. They told me that they could not send anyone out for 5 days, so I had to wait. Then on the day they were supposed to arrive no one showed. I call AT&T; and they said they had no record of my phone call. After being bounced around from person to person (going through trouble shooting again) I finally talked with a manager who told me that they couldn't send anyone out for another 5 days (if there would have been any other option in Arkansas I would have canceled right then and there). I waited another 5 days for someone to come out and when they finally did they did not fix the problem. So I had to call again (and go through trouble shooting again). To shorten this story which entails about 5 more calls to AT&T; (this is not an exaggeration). I finally got internet access a month after it was supposed to be activated. The problem I was having was apparently with the modem, and after talking with the level 2 technician he told me it was a rare but known problem. If this is a KNOWN problem then why didn't anyone at AT&T; KNOW I had this problem, and the kicker to this whole story; when I asked to get my bill credited the time I did not have internet, they told me I was going to have to call billing myself. They did not offer to connect and explain the problem. I had to call billing and get transferred around again and again to get my account credited. DO NOT GET AT&T; DSL

It has really gone downhill since the merge with SBC. What with the price constantly increasing and the flashing ads all over the att pages, it is just not worth it anymore, IMO.

In my area, it is not an annoying thing. I am on the $15 plan and so far after a year, no cuts. It is unlike using a separate program to log on, but I'm happy to be online and download music and videos from 30MB in about ten minutes. I am not in for speed, but this is a great offer.

I have been with AT&T; for 2 years and I say it sucks. Slow as modem. Even tonight I am waiting 2 to 3 minutes to get to a new web page. They never respond to inquiries or feedback!

I work in a computer retail store and recommend AT&T; DSL to everyone that is on a budget. I am a computer geek and am find with the Express package. DSL service starts at just $15 a month. You are getting a steal for the speed you are getting. A great alternative to high cost cable. My connection never cuts out. I also enjoy playing on XBOX Live with no lag at all. I strongly recommend DSL service to anyone!

I had att w/ dsl then they decieded to split areas. So I was swithched from what I call old att to the new att. The problem being new doesn't have DSL. So I was told I could continue to get just DSL w/ old & a seprate bill & phone with new & seperate bill. I have not yet as of Aug received a DSL bill. I keep calling & telling them with no surprise you spend hours on the phone with no result. Get all kinds of sorry I will fix it here is your conf# it will be fixed. Never fixed still waiting. Went from a 0 balance to now 120.00. Ask for a credit for all the aggravation O got hung up on. Told them sorry didn't mean anything because that's all they now how to say. YOu guessed it not talking to anyone in the USA! I think the only thing they can do is read the screen if the answer isn't there they can't fix it. Call the new att it's Americans, but they can't help you have to talk to INdia. I guess they know what are you going to do leave. I could but, others like Comcast are just as much of a joke!!!!! Finally found a Number for Corp after asking numerouse of times and told they don't have it. Here it is 908-221-4191. Talked to them & was told they will call in a few days lets see!!!!!

When I first signed up for ATT internet, I was told it would install in 3 days. I didn't get internet for 3.5 weeks. It was turned on on the wrong address (one that doesn't even exist- no one could explain that to me). Meanwhile the customer service representatives blamed me for telling the wrong address. I had to call back everyday until it was eventually turned on. Then they sent me a faulty modem. And now it will turn off at least once a day and I will have to reset the modem. Bottom line: TERRIBLE CUSTOMER SERVICE and not a reliable product.

I was told by a Direct tv sales guy that I could get high speed internet through At&T; and cable for 65$ a month...BS is what I got! It'll take a while until I start believing those miracle bundles deals again...Internet turned out to be around 40$. It worked fine and then a month after installation, I had to call tech support for a password and the girl who helped me answered in her office in...India! That's right folks! That's how much AT&T; , the good ol' ma bell is supporting our community!

I ordered on 8/29. Rec'd a confirmation email stating that my install would confirmed in 3 days. One week later nothing at all. Called and sat on hold for 10 minutes. Was then told that somewhere around 9/17 I should be installed but they can't guarantee it; they'd have to call back because all of their techs have been moved to Ohio. I imagine the service is still as good as it was a couple years back when I had it through SBC, but until my 4 week waiting period is up I have no way of telling.

When I called A T & T to sign up for cable TV and DSL,  the rep talked me into signing up for Direct TV, DSL and a land-line.  He promised me $300 in incentives for me signing up for this  bundle of services.  A week later, when they failed to show for the DSL installation appointment, I called and spent countless hours on the phone with incompetent representatives and finally found out that they would not be able to provide DSL service to me. I was advised they were 'already at capacity'; whatever that means.  So, they sold me a service they couldn't even provide and didn't bother telling me.  After I spoke with a supervisor (another hour on the phone), I was advised that he would only be able to provide $50 of the $300 incentives.  I haven't received it yet and seriously doubt that I ever will.  As soon as another alternative is available, I will drop them like a hot potato.  I don't like doing business with companies who are "totally clueless" when it comes to customer service.  They don't even deserve one star.  Save yourself some time and trouble. Try another company.  AT&T; SUCKS.

Where to start?

1. Privacy policy is poor imo: although you are given a choice to opt out of a ton of junk, you *are* automatically enrolled in all kinds of other promotional cr*p that you have to go back and get out of, some of it by just changing your address to a fake one. (Never go with a conglomerate!)

2. I never gave my email addr. to anyone, as I use my domain em's. Nevertheless I started getting spam at the AT&T; DSL address after just 3 months, which means AT&TYahoo;!
or one of their "affiliates" that you can't opt out of leaked it.

3. About 30% of the time my mail program would hang when I'd try to collect mail, as (I assume) the mail server was overwhelmed. A few times the SMTP also hung. Annoying.

4. In the 3 months I was there DSL appeared to go down twice. At least, I couldn't connect to the Inet... then later it would work again.

5. They don't carry newsgroups they deem might be carrying illegal material, which unfortunately includes key binary newsgroups with legitimate downloads as well.

6. They force you to bundle your phone and DSL bill together, when I prefer them separate.

After 3 months I learned my lesson.

I had AT&T; for awhile, like 2 years. Then I moved and Verizon was offering a better deal and fast downloads for $10.00 less than AT&T; a month. So I switched. But the AT&T; was okay when I used it. There support was always great to me even with the occasional hickup but they totally lacked virus protection in there browser and if you were using Outlook you were hosed... But all these companies are screwing everyone with these Dot-Head's tech supporting us and none of them can fricking speak english. (S.O.D. said it best - SPEAK ENGLISH OR DIE!!) I live by that one.... I just don't get it, they want so much to be us, yet they can't fricking announciate a word correctly. What the hell are these companies thinking? This crap with middle eastern idiots has got to stop! Americans need to bond together and either target these big companies with a massive letter writting campain or something. In a time when we are watching our backs against these middle-eastern nut terrorists, they are have all our information through playing the, (We'll Tech Support you cheaper Mr. Company, bring your business to us.) IT's WRONG. No wonder they are after us. They know everything about us because of companies like, DELL, Earthlink, PeoplePC, AT&T;, MCI and the rest. Now this should make everyone start thinking, huh? maybe the internet was a bad idea after Al Gore...

The DSL itself is fine BUT once I moved to a new residence, it was COMPLETELY impossible for AT&T; to move my DSL to my new address (which by the way was the next door building). After the third call to AT&T; DSL, it was very clear I was not dealing with representatives in the U.S. Every rep. had a Middle Eastern accent and all of them had the same scripted lines as the other. Every time I stated that I needed a technician to come to my residence to physically switch my cable to my new residence, I was responded with I would be glad to make the changes in our system sir. No matter how many times I told them I needed someone to come to my residence, I was always answered with that. After the fourth try, I gave up and NOW they are sending me bills expecting me to pay for their service which they are completely unable to provide me with and when I explained my situation to the DSL rep., he became argumentative and insists that I DO owe for services which I do NOT receive - RIDICULOUS. One more bill, and I will be filing with a small claims court.