Alex Carpets

Are you one of those people who has never been scammed? Oh boy, your missing out on an adventure, but have no fear! Order Carpet from this Joke of a business and then buckle your seatbelt! All of the negative reviews of this company are exactly correct. We found This guy on craigslist and he was about $400-$500 cheaper than the competition, cheaper, but not enough to fit into the "too good to be true" category. We found the negative reviews the night before they were coming to install- but Alex was such a good "used car salesman" AKA, LIAR, that we felt like we could take our chances. "We thought, "well they have been in business for 20 years and they have an actual showroom....." We took some precautions (Like asking for a picture of the carpet we were expecting before they came) When they showed up late for install- they immediately started tearing out the carpet. Then, when they were done, they rolled out the new carpet on the driveway. It looked different than the picture and what we were expecting. We called Alex, the owner and the guy we had been dealing with, but he wouldnt answer his phone- he NEVER answers the phone, probably because he doesnt like being yelled at- I know this because I eventually had to drive down to his showroom and have his secretary call from her desk. He answered the phone and got to have a conversation where all he did was lie and back-pedal. In the end, he swore the carpet was the correct model (even though he still has yet to actually see what was installed) He said he would give us a certificate to prove its a brand name carpet- which we are yet to see. He said he would bring a color sample for us to compare which he has yet to do- he has cancelled his appointment 4 times and always says he is "out of town". The installer confirmed the pad that was installed was 3.8lb- when we paid for the 8lb. Alex continues to text lies, sets up appointments where he promises to show up and "make things right" but I have yet to meet the SOB. It's your standard scam- get the customer to order an expensive carpet and pad- then bring whatever crap you have sitting in the warehouse because most people wont notice if it's close. Understand, there are no model numbers on the carpet itself, so its difficult to prove what carpet it actually is- you have to trust the company. (however we were able to glimpse at the back side of the carpet when they came back to install the 2nd time and the markings difinitively proved that the carpet was 100% Nylon- not Smart Strand and not what we paid for.) we have 2 samples of what we were promised ordered and on the way for comparison and for the magistrate! The installers installed the wrong carpet, the wrong pad, didnt bring enough crappy carpet to finish the job the 1st or 2nd time. Alex will not answer his phone, our stairs are still unfinished and Alex is completely satisfied with the fact that he got paid a little more than half the balance even though the job is not done. We will not pay the remaining balance and will be heading to small claims court where it will be an open-n-shut case. DO NOT TRUST THIS GUY OR HIS "COMPANY" dont be fooled by the fact he has been in business for 20 years- that's what fooled us. Stop by his "showroom". Nobody speaks english or knows anything about carpet. Dont take your chances... you will get screwed. tell your friends..flag him on craigslist.....we have to protect each other. Pay the extra $500 for a reputable company. Thanks for doing your research. Hi Alex! :)

Bait & switch tactic. Unethical. Dishonest. Very long story short. Price changed from original quote of $699 to $820 despite a clearly written quote by Alex, the owner. They then installed the wrong carpet, a much cheaper version than what was ordered. We only paid 1/2 of total due because of this discrepancy, with plans to meet with Alex in person on the next business day. Alex will not return our calls to settle this issue.

One of the most unacceptable transactions I have ever had. 3 straight days of promised installation and 3 days of no call, no show. It takes 4-5 tries to get someone on the phone and they could care less about the time and money that is being wasted. They say that when something seems to good to be true, it usually is. Well, case in point. The price was very attractive. Alex seemed very nice during the sales call and was on time for the measuring and estimate. I have to now find a new vendor for the carpet.

Stay away!!!!